Brendon K
September 19, 2026
I got new appliances during Labor Day via the website and then I got told that 2 of the items were back ordered until after Christmas. The chat was a complete flop, wanting more to confirm delivery on what they could than be of any help.
I decided to go into the store to see if they could help with the situation. Victor and Mark there went above an beyond to make it right, the scavanged available listings, figured out what I was looking for and within about 20 minutes they had me back on track with similar appliances and did their best to honor the sale even though it was over.
I can't recommend them enough for being great human beings, no stress buying, and sheer willingness to help. I know people that have had excellent service for their appliances and GeekSquad a few years ago. Its amazing they have kept the same bar, and I will definitely be looking there first.
Charles
September 17, 2026
Very friendly & competent personnel.
Robert M
September 16, 2026
They are holding pokemon product for guests. Company policy is not to hold any product
Response from Best Buy
September 16, 2026
Good morning,
Thank you for sharing this with us. We understand that finding that items are being held when they shouldn't be, isn't ideal. We'd like to ensure this is looked into by the appropriate people.
Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/Texv2i), Twitter/X (https://bby.me/EiEQJm), or Instagram (https://bby.me/lg82OA). Be sure to mention "Google review #223094" in your message.