Went to the store to get a laptop for my son for school. They recommended the Lenovo Chromebook. I asked if they would help me set it up, specifically help with parental controls, they said they could not, that I would have to set it up from home. The next day I tried to set it up from home and am getting an error, I call BestBuy (can't contact the local store, only a remote person) and they tell me because I bought a Lenovo they can't access my computer remotely and I have to take it to the store for assistance. Store is an hour away from me, not sure why I bought it they told me they couldn't help, and now the remote team says only the store can help. Very frustrating to not be able to call the store directly, I'll be returning the laptop and cancelling my BestBuy membership.
This is insane I have tried getting a hold of the local store but instead I get an AI pick up. Then some one in a call center in India picks up. There is NO way to get a hold of the actual store.
Response from Best Buy
August 12, 2026
Hello, Simon,
Thank you for sharing your concerns with trying to reach the Best Buy store in Melbourne, FL. To speak with a representative in store you can visit the store for support, otherwise all calls are routed to our national call center, and you can also reach out to us on any of our social media profiles below with Review 202209.
Facebook (https://bby.me/8wXeXI)
X (https://bby.me/hLHbxd)
Instagram (https://bby.me/v0WyQP)
Falta atención al cliente, en cantidad de colaboradores. Son muy gentiles, siempre que logres encontrar uno libre
Went in for a pick up order, Payton assisted us with the trade it and made it a fun stress free experience!