My son somehow turned on an eye tracking accessibility feature which effectively locked us out of his iPad. After trying for hours last night to get in, I finally gave up and brought it in to the store. The man who greeted us at the door was incredibly friendly and even though I didn't have an appointment, someone in Geek Squad was able to help me within about 10 minutes. They were able to get his iPad reset fairly quickly at no charge which I'm incredibly grateful for.
When you call to check a status of an order, the calls are routed to a call center overseas and they are not even going to transfer you to someone from their store.
Response from Best Buy
July 17, 2026
Hello,
Thanks for taking the time to leave your review. We understand that not being able to connect with the store is frustrating for you. We're happy to help with any information you need.
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Dante was AMAZING!!! Super professional & unbelievably kind & calm. My computer crashed while working. Thank you so much!!! (This was at Best Buy in Melbourne on Wednesday July 15th at around 3:30PM🙂
was very helpful with information about audio system on a few places that I can win they gave me honest pricing