Best Buy Melbourne

I bought an IPhone 18 pro and wasn’t thrilled with the size of the phone so the next day I returned it and purchased the IPhone 18 pro max and I used capital one credit card and was told the purchase of the IPhone 18 would be credited back on the card which it wasn’t, I’ve had numerous calls with Best Buy India to no avail, can’t get a hold of anyone at the store I purchased the phone at only to get foreigners in India telling me to give it time, will never purchase at Best Buy again

The employee named Jake was great. He helped me navigate and purchase my item with a combo of rewards.

The sales staff is very helpful and they have a wide variety of electronic products at reasonable prices.

I scheduled an appointment to have a car stereo installed after purchasing a new car stereo from Best Buy. The installation was scheduled two weeks out because they didn't have any appointments available. After waiting the two weeks, I was scheduled at 11:00 AM on a Friday. On my appointment day I arrived the shop and the bay door was closed so I entered from inside the store. Both employees were sitting on stools while I explained to one of them that I may need a USB cable for the radio and the guy asks me rudely if I read the description on the box because it should say wether it comes with one or not. He then tells me that custom installs are $100/hour, etc. I was a bit thrown back by his comment but I let it go, I was only asking about a USB cable. Then I asked him if he could connect to the factory USB connection and he became upset and again started being rude. I asked him what his problem was and he tells me that he apologizes and that yes, he's being rude. After the third disrespect, I decided to just take my equipment and leave the shop. I have never ever been treated so poorly. After reading another bad review on here about this shop, it doesn't appear I'm the only one with a bad experience with the installers at this store. I'll make sure I'll never go back there and encourage others not to either.