Frequently Asked Questions About Best Buy Melbourne
How do I check product availability at the Melbourne Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Melbourne Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Melbourne stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Melbourne Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(6324 reviews)
Alex
October 05, 2026
1 out of 5
Unacceptable service, on par with what you’d expect post COVID. We would have been fired on the spot 20 years ago at 512 for ignoring customers. Let’s go Amazon!
Response from Best Buy
October 05, 2026
Hi there!
We appreciate your review, although it's concerning to hear you had a poor experience recently with a service. We encourage you to contact Best Buy on Facebook (https://bby.me/esZMo7), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regard to your Google Review number 230825. Our support teams would love the opportunity to learn more and assist!
Thank you.
Rose F
October 04, 2026
2 out of 5
Waited over 35min for help
Response from Best Buy
October 04, 2026
Hello Rose,
Thank you for reaching out and sharing your experience. A wait time of more than 35 minutes is not the standard of service we aim to provide. If you would like to chat with us about your store experience, please reach out to us on any of our social media profiles below with Google Review 230512.
Facebook ( https://bby.me/3j5p6m)
X ( https://bby.me/DgMjKS)
Instagram ( https://bby.me/ubKXFD)
Deblina H
October 04, 2026
1 out of 5
I just went to the store looking for some earbuds for my husband the young cashier asked the gentleman for help and he said there was too many options and just walked away and did not help at all . so I decided I was not going to buy there because he was so rude and I told the young lady he was not very nice . I went outside came back in was going to make a complaint to the manager about how rude this person was I asked her the man's name that was rude she said frank and apologized. I asked to speak to a manager and she replied frank was the manager Frank was the one that was so rude I will always choose to go somewhere else now instead of there he needs to find another job because he is not nice and evidently does not like his job
Joseph H
September 25, 2026
1 out of 5
They never have what you want. If you see it on the shelf, it's a fifty fifty chance that they can even sell it to you that day. Prices are higher than anyone else.