Best Buy Melbourne

I scheduled an appointment to have a car stereo installed after purchasing a new car stereo from Best Buy. The installation was scheduled two weeks out because they didn't have any appointments available. After waiting the two weeks, I was scheduled at 11:00 AM on a Friday. On my appointment day I arrived the shop and the bay door was closed so I entered from inside the store. Both employees were sitting on stools while I explained to one of them that I may need a USB cable for the radio and the guy asks me rudely if I read the description on the box because it should say wether it comes with one or not. He then tells me that custom installs are $100/hour, etc. I was a bit thrown back by his comment but I let it go, I was only asking about a USB cable. Then I asked him if he could connect to the factory USB connection and he became upset and again started being rude. I asked him what his problem was and he tells me that he apologizes and that yes, he's being rude. After the third disrespect, I decided to just take my equipment and leave the shop. I have never ever been treated so poorly. After reading another bad review on here about this shop, it doesn't appear I'm the only one with a bad experience with the installers at this store. I'll make sure I'll never go back there and encourage others not to either.

Very easy to find what we were looking for. Very helpful associates.

They are staffed to the gills. Didn’t have to wait long for check out or returns. And everyone was helpful and friendly. Clean and well stocked.

I went in thinking I was going to have a super quick and easy in store pickup that turned into being in the store for about an hour. Totally understand and appreciate Citi/BestBuy trying to verify it was me making the transaction, but the reason I left the high rating is due to the amazing customer I received by Jack, at your Melbourne Florida location. He was so kind, patient and polite. Kept assuring me that he’ll have me out as soon as possible, although the wait time for the phone call queue he was on was abysmal. I understand it was late, but you guys have GOT to get more staff on the phones to assist your in store people…anyway, he didn’t in the slightest bit make me feel like I was a problem or made me feel bad for causing the inconvenience. He even got me a chair for waiting so long. Thank you, Jack. Literally, the best thing that happened to me all week.