Felt completely harassed during my purchase today. Said no to the protection plan and card a total of 9 times while at the counter with my card out waiting to pay. Almost walked out on the sale. Since when is buying a computer worst than talking to a car salesman.
If you need electronics and a team that can provide expert guidance on all of them, Best Buy is the place to go. It’s well-organized, comfortable, and the staff provides excellent service.
My LG C1 Tv from Best Buy had a Burn in after 4 years. I had 5 year extended warranty. Geek Squad came out and inspected it and gave me full original purchase price toward a new Tv. We went to our local Best Buy, Melbourne Florida, store 512, and only one stood out dramatically. So I called the Exchange Dept. and purchased the Top Rated Samsung S90H OLED 65 inch Glare Free. It was Delivered on 9-24-2026. At set up, we had Sound but no Picture. After troubleshooting the problem, still had no picture. I called the Exchange Dept. They delivered same model the very next day 9-25-2026. And picked up the other one. We set it up and I have to say, not only is it the best Tv I have ever owned but Best Buy Exchange is by far the most Professional, Caring, Representatives I ever encountered. The names I remember were Byron, and Stephanie. And the Geek Squad Rep was Francis. Thanks a million. I will always go back to Best Buy and have already told many friends. Then today, I tried to leave a review but could not because the new Tv was warranty replacement, so Harold and Muhammed in Customer Service said to leave it on Google. they were great as well