Robert M
September 16, 2026
They are holding pokemon product for guests. Company policy is not to hold any product
Response from Best Buy
September 16, 2026
Good morning,
Thank you for sharing this with us. We understand that finding that items are being held when they shouldn't be, isn't ideal. We'd like to ensure this is looked into by the appropriate people.
Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/Texv2i), Twitter/X (https://bby.me/EiEQJm), or Instagram (https://bby.me/lg82OA). Be sure to mention "Google review #223094" in your message.
Found what I was looking for an employee help me find it and explained it very well
Bought TV, TV mount and installation package Sept 2nd. TV was delivered and installation was to be done Sept 9 first available between 300pm and 700 pm. Installer arrived 730 pm. During installing in. Was discovered part of mount was missing and TV could not be mounted. Sept 10 back to Best Buy to exchange TV mount. Best Buy advised installation team would call today or tommorrow with new installation date. OH they did say they were SORRY. REALLY? That's the best you can do! Going to take 2 weeks to mount a TV?
Response from Best Buy
September 10, 2026
Hi there! We appreciate your review and would like the chance to look into your purchase and see what we can do. We encourage you to contact Best Buy on Facebook (https://bby.me/85zpY7), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regard to your Google Review number 220564.
Thank you.
Susan H
September 09, 2026
I was treated very rudely by the geek squad. I needed a new battery for my phone and after waiting in line a gentleman asked if I had an appointment. I did not, but he acted like I was a peon and not worth his time. When I asked if anyplace else had phone batteries, he said yeah… Orlando. I did a little research on my own because I did not want to come back. I ended up at batteries plus, where they were pleasant and fast and 10 minutes from my house in Melbourne. Sorry Best Buy, never again.