My LG C1 Tv from Best Buy had a Burn in after 4 years. I had 5 year extended warranty. Geek Squad came out and inspected it and gave me full original purchase price toward a new Tv. We went to our local Best Buy, Melbourne Florida, store 512, and only one stood out dramatically. So I called the Exchange Dept. and purchased the Top Rated Samsung S90H OLED 65 inch Glare Free. It was Delivered on 9-24-2026. At set up, we had Sound but no Picture. After troubleshooting the problem, still had no picture. I called the Exchange Dept. They delivered same model the very next day 9-25-2026. And picked up the other one. We set it up and I have to say, not only is it the best Tv I have ever owned but Best Buy Exchange is by far the most Professional, Caring, Representatives I ever encountered. The names I remember were Byron, and Stephanie. And the Geek Squad Rep was Francis. Thanks a million. I will always go back to Best Buy and have already told many friends. Then today, I tried to leave a review but could not because the new Tv was warranty replacement, so Harold and Muhammed in Customer Service said to leave it on Google. they were great as well
It took me a little bit before I got helped but the guy was very knowledgeable
I bought an IPhone 18 pro and wasn’t thrilled with the size of the phone so the next day I returned it and purchased the IPhone 18 pro max and I used capital one credit card and was told the purchase of the IPhone 18 would be credited back on the card which it wasn’t, I’ve had numerous calls with Best Buy India to no avail, can’t get a hold of anyone at the store I purchased the phone at only to get foreigners in India telling me to give it time, will never purchase at Best Buy again