These sales associates are complete unprofessional jerks and could care less about helping you. The phone department manager will lie to your face to make a sell. I’m sick of ordering online and receiving products with missing parts! This world has gone to hell and Best Buy you’re there already!
Response from Best Buy
January 11, 2026
Hello, Tina.
We always want to provide our customers with professional and honest help. Please reach out to our team on social media, so that we can get you squared away. We ask that you include your review number, 103383, in your message. Thank you.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
Always my go to for electronics!
Roberto G
January 09, 2026
Had to wait a small amount of time since the place was packed. Only reason for the 3. Other then that the person who made it at least a good review was the young man who helped me. Came in to buy a phone and he got me the phone I was in and out by the time I was helped within 10mins of the 30mins I was there. Not to bad but once it's busy prepare to wait for a bit. Other then that employees were great.
I made an appointment online and signified that my iPhone had significant damage that facilitated the need for phone replacement. I made the appointment yet the personnel notified me that their system was down, and they were unable notify me. I drove an hour out of my way, and all I got was a sorry, and the attendant went back to looking at her phone! Ooof what a burn to waste almost 2 hours of drive time!