Bought TV, TV mount and installation package Sept 2nd. TV was delivered and installation was to be done Sept 9 first available between 300pm and 700 pm. Installer arrived 730 pm. During installing in. Was discovered part of mount was missing and TV could not be mounted. Sept 10 back to Best Buy to exchange TV mount. Best Buy advised installation team would call today or tommorrow with new installation date. OH they did say they were SORRY. REALLY? That's the best you can do! Going to take 2 weeks to mount a TV?
Response from Best Buy
September 10, 2026
Hi there! We appreciate your review and would like the chance to look into your purchase and see what we can do. We encourage you to contact Best Buy on Facebook (https://bby.me/85zpY7), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regard to your Google Review number 220564.
Thank you.
Susan H
September 09, 2026
I was treated very rudely by the geek squad. I needed a new battery for my phone and after waiting in line a gentleman asked if I had an appointment. I did not, but he acted like I was a peon and not worth his time. When I asked if anyplace else had phone batteries, he said yeah… Orlando. I did a little research on my own because I did not want to come back. I ended up at batteries plus, where they were pleasant and fast and 10 minutes from my house in Melbourne. Sorry Best Buy, never again.
Lester S
September 09, 2026
Buyer beware, I purchased a “New” open box MacBook Pro with AppleCare+. Fast forward two years later I have a problem with the laptop. I found out it was actually a used three month old unit. AppleCare is not valid on a used model and corporate Bestbuy will not take responsibility for the laptop or refund my warranty amount that is not usable. Apple Corporate was no help because I am not the original owner so now I have a very expensive paperweight on my desk.
Wyatt O
September 04, 2026
They dont have a while lot in stock all of the time, quite a few of the staff seem like they dont want to be there and that attitude is rubbed off on the consumer. Floors and bathrooms were pretty dirty
Response from Best Buy
September 04, 2026
Hello!
Thanks for your review. We understand the importance of a welcoming environment when visiting our stores, and greatly appreciate you taking the time to share your feedback.
To formally document your concerns, feel free to reach out to us on Facebook: https://bby.me/tYGI9X, Instagram: https://bby.me/q4EqAW, or Twitter/X: https://bby.me/OTYtXy and reference Google review 217987 in the details you provide.