Best Buy Melbourne

BE CAREFUL OF HAVING YOUR ELDERY PARENTS VISIT THIS LOCATION. This is a review about the bad experience a rep named Ricky gave my elderly mother at this location. Was on the phone with my elderly mother helping her choose a printer to buy. When the rep came by to help her, she was relaying the printer model numbers I was giving her to ask the rep about the price. It was three total. I was on speaker. She asked the rep about the first one, he responded with a complaining tone (almost as if he didn’t want to help her) saying he doesn’t know and has to look it up. I was already on edge at his tone. So he looked it up and relayed the price , then she asked about the prices for the other two models. The rep then responds, with the same tone and attitude as if he didn’t want to help her, “hold on you’re giving me too many numbers right now and it’s a lot, I can’t look them all up at the same time ”. This was not expressed in any friendly tone or in a manner from someone that should be working in customer service. Had the tone been different, sure we would understand. I then say sarcastically, “this is a guy that should be working in customer service” to my mom. He then stops looking up the price and says, what did she say about me and customer service. I then said “can you we just have the price please?” From then on he had a dismissive attitude and kept on saying remarks under his breath, I purposely ignored those. I said to my mother to make sure you grab his name please. The reason why you have two stars is because he ended up finishing helping my mom and changed his tone slightly after I made a comment to grab his name. But as he checked my mom out, I said, maybe he was having a bad day and was going to avoid this review, however…..he goes on to say, “make sure she has my first AND last name because she’s not going to just talk to me any kind of way”. I responded with, “I have no clue what you’re talking about and no one disrespected you, but I will definitely write that review” so here it is. His attitude and assumptions asked for this and I’m just here trying to make sure my mom has no stress from buying a printer. He did not make this a great experience. Corporate should know what type of people are representing them at this location. I do not feel comfortable having my elderly mother continue to visit this location if the service this rep presented is going to be the norm. I know some of the reps there are really friendly and kind but this rep Ricky must be new and if not, I would highly suggest corporate assign him classes on delivering the customer service, especially to elderly customers which Florida is full of.

Normal Best Buy or should I say A better Best Buy compared to some others. Location seems more full of product on shelf’s.

Went in with my visually impaired mother to buy Meta glasses. Jayla I believe her name was, was fantastic! Took her time helping set up the glasses and helped my 88 year old mother learn how they could help her.

Felt completely harassed during my purchase today. Said no to the protection plan and card a total of 9 times while at the counter with my card out waiting to pay. Almost walked out on the sale. Since when is buying a computer worst than talking to a car salesman.