Frequently Asked Questions About Best Buy Melbourne
How do I check product availability at the Melbourne Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Melbourne Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Melbourne stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Melbourne Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(6305 reviews)
david u
August 27, 2026
1 out of 5
Went to Best Buy with my two year old $2,000 laptop with screen issue. I paid for the protection plan. Computer showed plan cancelled. They would not cover simple internal wire problem. Geek rep was good. Told me Best But upper management told them to recommend going to local repair shops. They did not want to be bothered with these repairs. Second time these issues came up with products purchased at Best Buy. The will not see me again. They can ##### their products and management.
Response from Best Buy
August 27, 2026
Hello David,
Thank you for sharing your review. It's concerning to hear about the issues you encountered with your laptop protection plan and repair options, especially after relying on coverage for support. We appreciate your feedback and would like to learn more about what happened.
We would like the chance to follow up and ensure this is documented and addressed. Please feel free to reach out to our support teams on social media, so we can better assist you.
Facebook (https://bby.me/xrMTKC)
Twitter/X (https://bby.me/WlfsX0)
Instagram (https://bby.me/uh8OLa)
When reaching out, please reference your Google Review 212410.
Nick M
August 26, 2026
5 out of 5
Frank with the geek squad provided outstanding Customer Service! Whoever is in charge of the store should give him a raise. Really a great experience.
IfGodbe4me
August 25, 2026
2 out of 5
Customer service was very lacking.
Response from Best Buy
August 26, 2026
Hey there,
Thanks for reaching out to us to share this review. We hate to hear it may be due to a negative experience, and would like to learn more in order to see how we can help.
To get started, please send us a message on Facebook ( https://bby.me/a6kkRC), Twitter/X ( https://bby.me/w4p4GP), or Instagram ( https://bby.me/RauKsJ). Please also include a note stating you are reaching out from a Google review by including this reference number: 210171. We look forward to hearing from you!
Gary M
August 22, 2026
1 out of 5
False advertising here means I won't come back.
Response from Best Buy
August 22, 2026
Hello there, Gary!
Thank you for taking the time to reach out on Google with a review. It definitely makes sense wanting advertisements to be transparent. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #208178 in your message. You can find us here:
Facebook (https://bby.me/kYC50y)
Twitter/X (https://bby.me/2fDgMo)
Instagram (https://bby.me/XIA0A3)
We hope to hear from you!