The service was horrible; nobody wanted to help me. I wanted to buy a few things and was looking for some advice, but no one was willing to do anything they simply ignored me. I would not go back to that store.
Response from Best Buy
June 04, 2026
Hello,
Thanks for taking the time leave your feedback. We understand that not getting help is disappointing. This is never what we expect to hear. We would like to speak with you more regarding your visit. Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 160983 in your message to us.
X: https://bby.me/cQml2i
Facebook: https://bby.me/tiQTMi
Instagram: https://bby.me/vIdU90
Best Buy took $1200 from my bank account. They stated i bought a laptop. I never bought a laptop. They had my bank information because I purchased a 100" tv a month earlier. They then without permission did steal $1200 from my bank account. Best Buy then hid information that proves i never purchased a laptop. Do not buy from Best Buy. They will steal from you. >
NASA provided the best customer service experience I’ve had at Best Buy. He was incredibly helpful, patient, and genuinely took the time to listen to my needs. He went above and beyond to answer all my questions and made sure I found exactly what I was looking for. It’s rare to find someone so dedicated to helping customers and making them feel valued. Thank you, NASA, for your outstanding service — Best Buy is lucky to have you on their team!