I went to buy a soundbar today around 10:30 AM. The shelf price was $325, but the QR code led to a different product priced at $499. I waited for the supervisor, Saba, to resolve it. He offered no solution except $150 off if I paid with a Best Buy credit card. I told him I don't have the card and don't want one. He asked for my ID so he could 'check.' When I asked what he was checking, he said it was for the discount. Only after I asked directly if he would run my credit did he admit yes. I refused and did not hand over my ID. I'm asking that the $325 shelf price be honored
Response from Best Buy
October 29, 2026
We understand the frustration when an item did not ring up at the expected price. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/OZCH2K), Twitter/X (https://bby.me/v4M1jl), or Instagram (https://bby.me/J5dUAU), and mention your Google review, 245208.
Alejandro V
October 28, 2026
Sigue siendo una muy buena alternativa si se quieren "tocar" los productos. Buenos precis y algunos descuentos interesantes.
Colleen R
October 27, 2026
I've visited this Best Buy location 5-6x and the staff has always been helpful and accommodating.