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Frequently Asked Questions About Best Buy Sweetwater

How do I check product availability at the Sweetwater Best Buy?
How do I check my order status?
My local Sweetwater Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Sweetwater stores’ holiday hours?

Recent Reviews

4.3
(10032 reviews)
Kristen M
November 18, 2025
1 out of 5
⚠️ WARNING TO FRIENDS & NEIGHBORS: DO NOT BUY FROM BEST BUY. I bought an $877 Apple Watch from Best Buy, delivered by FedEx. FedEx made me sign before I could even touch the box. It felt way too light, but I didn’t think much of it in the moment. My husband opened it later and the box had been cleanly cut open along the edges. The watch was gone. All that was left was the trash from its packaging and a set of directions. Someone helped themselves before it ever reached us. FedEx says they’re not responsible because Best Buy’s contract shields them from any obligation. Best Buy told us there was “nothing they can do,” even though they never offered an option to purchase any shipping insurance during checkout. So we’re just out $877 because their system leaves customers unprotected while the carrier is conveniently off the hook. We escalated and spoke with Patricia, who listened just long enough to say, “I’ve done all I can,” before hanging up on us. This setup is practically an invitation for fraud in transit—no insurance option, no accountability from FedEx, and Best Buy washes their hands of it the second something goes wrong. If this is how they operate, consider this a warning: do not trust Best Buy with your money. If your package is tampered with or stolen, you’ll be the one paying for it—not them.
Fernando C
November 16, 2025
3 out of 5
Esta tienda esta desurtida y muy cara no me gusto, tampoco emconrre lo que buscaba
A. T
November 12, 2025
5 out of 5
Los chicos son todos muy amables
Davo R
November 11, 2025
2 out of 5
Es gigante el lugar pero tiene pocas ofertas , te atienden sin conocimiento , te hacen perder tiempo y te cierran el local casi en la cara,al menos esta sucursal evitenla

About Best Buy Sweetwater

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