Horrible customer service. I tried to buy an open-box Pioneer car stereo, but they told me I couldn’t purchase it because the price label had expired. They asked me to come back the next day.
I came back today as instructed, and now they can’t even find the radio. They lost the item, wasted my time, and lost a customer. They have also lost my business. Very disappointing experience.
Response from Best Buy
July 07, 2026
We appreciate you taking the time to write us regarding your open-box purchase. We understand it can be frustrating to attempt to make a purchase and then notice something is not right. We’d like to get this looked into further for you.
Please write us through our social media channels on Instagram (https://bby.me/hG6PNX), X/Twitter (https://bby.me/0H39P7) or Facebook (https://www. https://bby.me/hUkNv6) with the details of your situation. Also add Google Review 184137. We look forward to hearing from you.
Beautiful place, but the staff are in strike, they don’t work. I spend 25min and nobody help me. They move around, with large face and don’t respect the client.
Response from Best Buy
July 02, 2026
Hey there, Leuman,
We understand your frustrations surrounding your recent visit. We would love to hear more about this and assist anyway we can. Please send us a private message on Facebook (https://bby.me/41xr7b), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review:##181484