Frequently Asked Questions About Best Buy Sweetwater
How do I check product availability at the Sweetwater Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Sweetwater Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Sweetwater stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Sweetwater Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.3(10122 reviews)
Olger S
January 11, 2026
5 out of 5
Great for all your electronics
Jorge R
January 10, 2026
3 out of 5
Bad service from the employees here
Response from Best Buy
January 11, 2026
Hello. Thank you for taking the time to reach out. We would like the opportunity to learn more about your experience and help in any way that we can. To do so, please feel free to send a message on Facebook (https://bby.me/iil7vy), Twitter/X (https://bby.me/gq59p6), or Instagram (https://bby.me/cn7h7z). When reaching out, please be sure to include Google Review number 103329. Thank you.
Victor A
January 08, 2026
5 out of 5
Muy buena atención, muy buenos productos y excelentes precios
Christopher E
January 07, 2026
1 out of 5
Im here waiting and waiting. How can a best buy bedroom understaffed? It's not even busy? SMH
Response from Best Buy
January 08, 2026
Getting help when visiting one of our stores should be easy, and we understand the frustration when you have been waiting for help.
We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/hae829), Twitter/X (https://bby.me/pqd89e), or Instagram (https://bby.me/ekix87), and mention your Google review, 101995.