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Frequently Asked Questions About Best Buy Sweetwater

How do I check product availability at the Sweetwater Best Buy?
How do I check my order status?
My local Sweetwater Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Sweetwater stores’ holiday hours?

Recent Reviews

4.3
(9874 reviews)
Michael G
July 08, 2025
1 out of 5
Absolutely terrible customer service. I asked for assistance twice for a coffee machine that is available in store but none on shelf. Found them on the back wall, went to grab it and an employee by the name of Matthew told me to to go to where the coffee machines were when I already told him twice that the one I needed was not on the floor. Gave me attitude for no reason, absolutely terrible employee to have. Worst customer service ever experienced at any Best Buy.
Amalfi F
July 07, 2025
1 out of 5
I bought TV and after 2 days the screen showed a defect. I went to exchange it and the employee told us that the serial number on the box was different, which was false. They made us wait a long time. We are really dissapointment, they doesn't respect client before to says the box is wrong serial they should be make sure about that, and make respectfull with customers.
G T
July 07, 2025
1 out of 5
Terrible customer service. I don't know why they ask if you need help when you walk in. They just kept you waiting like an idiot for a long time. I asked two different employees for help, and they told me they weren't their area of ​​expertise.
Jennyfer B
July 03, 2025
1 out of 5
Muy mala la atención al cliente, el personal es muy grosero nadie te ayuda y te contestan con falta de respeto y te dice que no hay el producto cuando en realidad si lo hay… Gracias al el supervisor Giancarlo que fue quien nos asistio con una ayuda espectacular. La atención al cliente es fundamental en todo negocio y por mas estresante que sea el dia; el cliente no puede pagar las consecuncias.

About Best Buy Sweetwater

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