Best Buy West Kendall

Beware they are selling open box tv’s as excellent condition but missing remote and stands. Just and advice, open the box before you leave the store to double check

Todo muy bien.muy buena atención gracias..

Best Buy is a place where you can shop even if you're far away, and filing a complaint is very easy. Customer service is excellent, and the process is quite simple.

I bought a TV and a sound bar with speakers 5 days ago, told them that I needed before 6-11-2026 and the salesperson told me that the delivery and installation will be today 6-4-2026 because there were 3 of those TVs in the store. I accommodate my schedule to be at home and did the preparation as per instructions. Yesterday got a message telling me that the crew will be here between 8:30 AM-12 PM, today in the morning, the track was telling me 9:27 AM will be the ETA. Suddenly I got another message giving me another date for the delivery, 6-16-2026. No explanation at all, no communication with any human, very poor way to do it! Tried to contact the store and after going through a not too smart AI, finally got a person, very nice one, she explained that the TV was not in the store and that was the reason for the delay and was not possible to do it before. I hope won't be the same story as in November 2024 that I bought a dishwasher machine that also was supposed to be delivery few days later and end receiving it 2 MONTHS LATER!! Apparently, they have a poorly functioning inventory system, or somebody is not telling an accurate version of the situation. This creates problems for the clients and also a lack of trust in the company.