Great store very organized. The sales associate Hector was very professional and helpful.
Ismaray G
November 24, 2025
I purchased appliances at the Best Buy on 124th Ave and 88th Street in Kendall on November 16, with delivery scheduled for November 20. They didn’t deliver. On November 21, they told me it would arrive, and it didn’t. Then they promised delivery today, November 24, and once again, nothing.
The technician went today to pick up my items and they weren’t even in the store, even though they’ve been paid for a full week. I have had to miss several days of work because they kept telling me the delivery was coming.
I asked for a case number, and they said a manager would call me, but no one ever called. Every time I request a supervisor, they refuse to transfer me. And now they want me to reschedule again, when my order should have top priority because the delay is entirely their fault.
Completely disorganized service, no communication, and no respect for customers.
I do not recommend this Best Buy.
Carlos M
November 24, 2025
Muy buena atención por la vendedora