Best Buy West Kendall

We came in a little late to get an emergency mouse replacement, all the staff was understanding and nice and we were in and out. However, the mouse on the shelf showed a sale price of 35 dollars and when we arrived at the cashier to purchase it it rang up at full price. No problem, I thought, I'll just go take a picture of the sale price label and show it to the cashier, which she agreed to call a manager over to override the price. However, the manager, Xavier, refused to honor the price because according to him, the sales price was only for a certain color of the mouse. The sales label however only stated the mouse name and a price, nothing about a color restriction for the sale. Now, if it ends there then so be it, I'll have a black mouse with a full white setup. However, it doesn't! While I was trying to explain to the manager, Xavier, that there was only one price label, for both colors of the mouse, he explained it was because the white mouses were scattered around the store with the excuse of it being closing time. He stated very clearly that they had six white mouses in stock and that they just weren't where they were supposed to be since the store hasn't been picked up yet (which if you ask me, the store should be picked up periodically throughout the day to avoid this issue!) but then when I checked the stores stock online, they only had one! So not only was he extremely abrasive when it came to not honoring the price on the label that had nothing to do with color, but he also lied to my face! I'm very glad there's a microcenter not too much farther way that offers actual good service and respects their customers.

Un lugar muy agradable para compartir en familia y comer rico.

Amazing place to shop great deals

I usually go to this Best Buy, and they’re very polite and helpful. I wanted to leave this review due to an incredible customer experience with Kevin with Geek Squad and Desmond the MOD. Kevin went above and beyond to help me and Desmond was extremely helpful as well.