Absolutely maddening experience at Best Buy. I walked in with my three kids, asked two hostesses for an Apple charger, and was pointed to the Apple section—only to stand there for three minutes hunting for help. When I found an “Apple” employee, he told me he couldn’t assist because “those chargers belong to Best Buy,” not Apple. A passing supervisor promised to fetch someone, then vanished. Five minutes later, still no help—so I flagged down a sales associate who was busy flirting with a coworker and hadn’t even been informed I needed assistance. Eighteen minutes after I arrived, I finally got a charger…only to discover it was the wrong model when I got home.
Total lack of communication between staff, endless delays, and the wrong product—completely unacceptable. Dreading having to go back to return it
Response from Best Buy
July 16, 2025
Hello and thanks for reaching out on Google, Amanda.
We understand the frustration of this shopping experience and would like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/7jyptu), Twitter/X (https://bby.me/ze0ah4), or Instagram (https://bby.me/v08bw8). When reaching out, please include your full name, phone number, email, which store you visited, and mention your Google review, 16346.
Regards,
^ Graham
Helpful staff. Accurate to the quantities shown online. Convenient location with parking.
Best Buy is a great place to buy. They have excellent customer service and price match.