Bought a new lg fridge and stove great great help from the gentleman at home appliances!
Great shop, the salers help you in any needs
Alexandra L
March 25, 2026
I had a horrible experience purchasing my Apple Watch Ultra 2 from Best Buy.
My first order arrived defective—the watch wouldn’t even charge, and the charger included was not an authentic Apple charger. I decided to give them a second chance and reordered the watch for delivery, which turned out to be an even worse mistake.
The FedEx driver failed to obtain the required signature and left a visibly tampered package in my driveway. When I opened it, the Apple box had already been opened—and it was completely EMPTY. The watch and band had clearly been stolen.
I reported everything immediately, with proof, but Best Buy transferred me to primary care department and ultimately refused to issue a refund, telling me to file a police report instead. For a purchase over $600, this level of negligence and lack of accountability is unacceptable.
Best Buy should ensure secure delivery, especially for high-value items. This experience was beyond frustrating and disappointing. I will never purchase from them again.