Best Buy West Kendall

Buena atención y rapida

Very disappointing experience. Hiram was the representative who sold my husband two phones and two new lines. He clearly told us that we would pay only $50 per line, approximately $100 total per month, and that we would not have to pay anything additional for the phones. We agreed to the purchase based on the information Hiram provided. After waiting four days for the phones, one of them did not work properly and was not receiving text messages. My husband even lost a job opportunity because important work-related messages were not coming through. When we returned to the store, we discovered that our monthly bill would actually be approximately $50 more than what Hiram had told us. This additional cost was never disclosed when he sold us the phones and lines. Had we known the real monthly cost from the beginning, we would never have agreed to the deal. Customers should not be misled about how much they are actually going to pay. Giving a customer one price to convince them to open new lines and then having them find out afterward that the bill will be significantly higher is completely unacceptable. Customers deserve honest, clear, and accurate pricing before they agree to anything. When we asked management for a solution, we were basically told that our options were to pay the higher amount or cancel the service. No reasonable solution was offered, so we decided to cancel. We feel completely misled by the way this sale was presented to us. I would not recommend this location based on our experience.

I am extremely disappointed with the experience my uncle had at this Best Buy today. My uncle is visiting the United States as a tourist and does not speak English fluently. He went into the store expecting a normal shopping experience and simply needed some assistance. Unfortunately, instead of receiving help, he was made to feel uncomfortable and embarrassed because he could not communicate in English. What makes the situation even more upsetting is that the employee assisting him spoke Spanish. My uncle was able to communicate with her in Spanish, yet she refused to properly assist him and, according to what he experienced, was making fun of him because he did not speak English. That kind of behavior is completely unacceptable, especially from someone working in customer service. People come into stores from different backgrounds, countries, and cultures. Not everyone who visits the United States speaks English, and that should never be a reason for an employee to treat someone differently, mock them, or make them feel unwelcome. If an employee speaks another language that could help a customer, choosing to ignore or refuse to use that language while the customer is clearly struggling is extremely disappointing. My uncle was simply trying to have a positive experience while visiting the country. Instead, he left the store feeling embarrassed and disrespected. A shopping trip should not turn into an unpleasant experience because someone happens to have a language barrier. Best Buy is a major company that welcomes customers from all kinds of backgrounds, and I would expect its employees to understand the importance of treating every customer with basic courtesy, patience, and respect. Speaking another language should be viewed as an opportunity to help a customer, not as an opportunity to make them feel inferior. I hope management takes this situation seriously and addresses it with the employee involved. No tourist, immigrant, elderly person, or anyone else should ever feel humiliated simply because they do not speak English. Customer service should be about helping people, not making them feel bad for something they cannot control. Unfortunately, what should have been a simple and positive shopping experience became a very unpleasant one. I hope Best Buy uses this as an opportunity to remind its employees that respect and kindness should never depend on what language a customer speaks.

Great prices on every item in the store