Best Buy West Kendall

⭐ 1 star — Two breakdowns within six months I purchased a Samsung refrigerator from Best Buy, and it was delivered in February 2026. It broke in June, just four months later. Samsung sent a repair company in July to fix it, but it broke again in September. Food spoiled both times, resulting in financial losses that Samsung has refused to reimburse. The refrigerator is still under warranty, yet Samsung will not replace it and wants to send another technician for another repair. After breaking down two times, this item can not be trusted. How can I fill up the fridge again not knowing when I’m going to come back to find everything spoiled again. It happened TWICE! It is extremely frustrating to have such a new refrigerator fail twice and repeatedly lose groceries. I expected a reliable appliance and better customer service. After the first repair failed to resolve the problem, I want Samsung to replace the refrigerator and reimburse my documented food losses. Based on my experience, I would not recommend this Samsung refrigerator from Best Buy nor wasting money on the total tech plan mine is valid till 2028 and we are in 2026 and they clean their hands and tell you to call Samsung!

I recently purchased a refrigerator from Best Buy (online), which was delivered with damaged parts. After spending a considerable amount of time going back and forth with online customer service and getting absolutely nowhere, I decided to go into the store to see if someone could help. Desmond listened to my concerns, immediately understood the situation, and had a solution for me on the spot. Something that had been made so unnecessarily complicated through online customer service was handled so quickly and effortlessly by him. Desmond completely turned my experience around, and I hope his professionalism and excellent customer service receive the recognition they deserve.

The person that helped me was Bao. She explained and looked up information for the item I was looking for. I was very satisfied with her help.

Amazing service from Albert! He went above and beyond to help us choose the right stackable washer and dryer set. He was patient, knowledgeable, and genuinely interested in understanding our needs. He answered all of our questions and made the entire purchasing process much easier. We really appreciated his professionalism and excellent customer service. Highly recommended! Now we’re hoping the delivery team provides the same level of professionalism and service.