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Frequently Asked Questions About Best Buy West Kendall
How do I check product availability at the West Kendall Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local West Kendall Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy West Kendall stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the West Kendall Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.3(6002 reviews)
Hector T
October 24, 2026
5 out of 5
Geraldine helped us A LOT with our purchase. We will look for her for sure if we go back there for our future purchases.
Carlos R
October 24, 2026
5 out of 5
This is one of the few best buys where the people acually help. Really nice people.
Mirna S
October 23, 2026
1 out of 5
My son came here to return a vacuum and was treated horribly . Not only they did return money to an old account that has been closed but they had no way of helping him. They left him without a vacuum and my son had to spend another $500 dollars . Do not get helped out by the manager Chris . Seems like he takes some type of satisfaction messing peoples day. Horrible manager
Response from Best Buy
October 23, 2026
Hi there, Mirna,
We appreciate you taking the time to reach out here to share this experience. We pride ourselves on being an open and welcoming environment, and are saddened to hear that was not the case for your son's recent in-store visit. We would like to connect with him to get some additional details in order to ensure his feedback is passed along to the appropriate teams.
To get started, please have him send us a message on Facebook ( https://bby.me/adleFT), Twitter/X ( https://bby.me/JQQyJR), or Instagram ( https://bby.me/oitPNy). Please also include a note stating you are reaching out from a Google review by including this reference number: 242599. We look forward to hearing from you!
Lazaro E
October 22, 2026
1 out of 5
What a shame. This is the Florida City store, #1178. I just spoke with the manager, Eliseo, and showed him his own text messages confirming that he would provide a $50 certificate to make up for the problems I’ve experienced at this store. Now he says he doesn’t remember offering it.
The customer service here has been horrible. I encourage you to visit the store, review the customer feedback, and see for yourselves how customers are being treated. This situation should be investigated, and I expect the store to honor the $50 certificate Eliseo promised.