Todo muy ordenado excelente atencion
Daniel was amazing! Very friendly, patient, and professional. He explained everything clearly about my payments and made sure I understood all the details. Super polite and with a great attitude — you can tell he really cares about helping customers. Thank you, Daniel, for your excellent service!
Melinda R
October 20, 2025
About 2 years ago, the Galaxy Flip 5 with Best Buy's Memebership Protection Plan was purchased. It was understood that the plan would provide a hassle free replacement if the phone got damaged. About 2 months before the plan was to expire, the procedures for acquiring a replacement were changed no longer making the process hassle-free. Manager Desmond Leigh and Geek Squad agent, Frank (Kendall Location, Miami, FL), came to the rescue. Desmond honored the procedures of the original plan to get me an upgraded replacement! Then Frank went above and beyond to transfer all of my data from my old phone to the new device. That's no easy feat with a screen that was flickering and/or blacked out!! They both restored my faith in Best Buy and the Protection Plan!!!
Excelente tienda y rapidez en atención