Best Buy West Kendall

I bought a TV and a sound bar with speakers 5 days ago, told them that I needed before 6-11-2026 and the salesperson told me that the delivery and installation will be today 6-4-2026 because there were 3 of those TVs in the store. I accommodate my schedule to be at home and did the preparation as per instructions. Yesterday got a message telling me that the crew will be here between 8:30 AM-12 PM, today in the morning, the track was telling me 9:27 AM will be the ETA. Suddenly I got another message giving me another date for the delivery, 6-16-2026. No explanation at all, no communication with any human, very poor way to do it! Tried to contact the store and after going through a not too smart AI, finally got a person, very nice one, she explained that the TV was not in the store and that was the reason for the delay and was not possible to do it before. I hope won't be the same story as in November 2024 that I bought a dishwasher machine that also was supposed to be delivery few days later and end receiving it 2 MONTHS LATER!! Apparently, they have a poorly functioning inventory system, or somebody is not telling an accurate version of the situation. This creates problems for the clients and also a lack of trust in the company.

This is the second time in a month where I have walked into this store and have been deceived and lied to. Employees will say they have no stock of Pokémon products but will wait for you to look away to start taking pictures [using their own cell phone] of stock that is being hidden behind the counter or will start opening product at the register while they’re on the clock. It’s a mockery and a shame BestBuy employs people who are taking advantage of receiving product in such high demand and then taking it for their own benefit or holding for certain customers, very disappointing and against BestBuy’s Employee Code of Conduct and Employee Handbook/Policy.

Excellent customer service from Geraldine. She advised us and helped us find the equipment we needed. She was kind professional, and efficient throughout the entire process. Thank you, Geraldine, for your wonderful service and the attention you gave us. We are very satisfied with your help!

They didn't have any Pokémon products in stock when they showed as available, and they had a line of people ready to be told there was nothing when they could've told them ahead of time and not have people waste their time waiting. The manager also had a big smile waiting to see our reaction too, which I thought was pretty disrespectful