OK, Best Buy. You should treat every customer with respect and not waste their time. I just want to make it clear to others how you treat longtime repeat customers. I went to my Best Buy account, since sometime in 2019 to now, I have spent $23,358.51 dollars at Best Buy. Look it up and prove me wrong…. That does not include household spending of which is on my Sig-Os’ account.
You shipped me a damaged product, your trusted partner gave me no time to send in photographs and you hide behind social media as your “customer service.” Sorry, I forgot about the immense help your chatbot gives… Anyway, I guess this kind of garbage service works for ya, but not for me. It was nice while it lasted.
Cheers
michelle C
January 31, 2026
Just wanted to give a huge shout-out to Ibrahim at the Kendall store. I went in today and he was incredibly helpful. He didn't just point me to an aisle; he actually took the time to make sure I got exactly what I needed without any of the usual sales pressure. If you're heading to this location, definitely ask for him. Thanks again, Ibrahim!
Called customer service to check item availability, I was told they had 5 items left of what I wanted. I asked to please check physically for the item they assured me it was available. When I got there they had sold out several hours earlier. Wasted 1 1/2 hour drive because they didn’t want to do their job.
Just bought a 55" tv for a better price and a better brand than Walmart i only spent $180