Richard L
January 17, 2025
Empty shelves. Not well stocked. Checked online stock and said the store had the item. Arrived and they did not have the item. Was told the stock view online was inaccurate. Had to take a $60 round-trip Uber to the next store to get the item. This store is not great for travelers looking for items
Ótimo lugar de eletrônicos
Tudo em eletrônicos de primeira linha
Wow! The customer service at this location has gone through the floor. Curly hair guy at the front supposed to put your name on a list to be assisted. After I waited 15 minutes to get a smart watch I went back to ask what was taking so long, the store was not busy at all. The encounter was a very unpleasant experience, telling me that he doesn’t have to do what I say. I was crunched on time and didn’t have time to stand around and that bothered him apparently. The manager saw the situation and intervened and finished assisting me. In the end I will not be returning to this store.
Response from Best Buy
January 15, 2025
Hello and thanks for reaching out on Google, Marcos.
Getting help in-store should be easy and we understand your frustration with this experience. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, which store you visited, and mention your Google review, 64681902.
Kindly,
^Graham