Best Buy Naples

Amazing

I had an absolutely HORRIBLE experience with Best Buy that I deeply regret. On 3/3/25, I purchased an Insignia fridge, and I was told the delivery would happen on 3/6/25, with a call one hour prior to delivery. I specifically requested that the delivery be after 5 PM because no one would be home before that, and I was told that they couldn't narrow it down any further. I would receive a call and text the night before confirming the delivery window, and on the 6th, I would know more about the time. The night before, I got the text confirming a delivery window of 3 PM to 7 PM. Then, on the actual day, the delivery truck called me at 2:54 PM, just six minutes before the window even started. The delivery team, who were incredibly unprofessional and incompetent, told me they were already heading to Miami and had other deliveries before mine. They asked if I could meet them at the house early, despite being given the delivery window of 3-7 PM. I was with a client at the time and told them I couldn’t leave, so they said they’d just “wait” at my house. I made it clear that I wasn’t leaving my client unattended, especially since I was promised a call an hour ahead of time. To make things worse, the delivery team insisted they were done for the day, and I was the last stop before they had to head to Miami. They asked if I could find someone to open the door for them I told them everyone was working. I explained again that I couldn’t promise anything, but I suggested they come back around 5 PM when someone could be there. They kept insisting that I was the last stop, and they were in a rush. They finally arrived and waited, but Best Buy later informed me that they only give a 15-minute window for deliveries—something I was NEVER told about. After work, I head to the store and after more than 45 minutes waiting at Best Buy, I get a call from the Appliance Department Customer Service rep which resulted in my delivery getting "rescheduled" for 3/10/25 with a note to have it delivered at 5 PM, allegedly. I was told they’d try to get it to me sooner, it would be up to the third party company in charge of deliveries, but of course, that didn’t happen. The fridge showed up on 3/10/25 at 8:00 AM, completely ignoring my request for a delivery after 5 PM. I was left scrambling to drop my kid off at school and race back home to “receive” the delivery when I should have been heading to my job. So, after three strikes (not delivering on 3/6, not delivering on 3/7, and delivering at the wrong time on 3/10), The only good part of this whole fiasco was the delivery team on the 10th, who were friendly and understanding of my frustration, they deserve a 5 start. Through them i learnt that they are all subcontracted by a third party who is subcontracted by Best Buy to do all these deliveries. But honestly, the whole experience was a nightmare. It’s clear that Best Buy has no control over their deliveries, and I honestly wonder if I should just buy my appliances somewhere else from now on, like Home Depot or Lowe’s, to avoid this kind of headache in the future. Worst of all, I didn’t even get a real apology from anyone, everyone to some degree was passing the bucket. This was an incredibly frustrating, miserable experience, and I can’t recommend this service to anyone. My best suggestion is have the item delivered to your store. That's how i solved the similar experience with them last time, after a banged up new Stove I had purchased, they had no more in stock and I had to pick up the "demo" from the store as being the only one. I think that experience should have given me foresight, but hindsight is always 20/20.

6pm on a Tuesday evening, no one would come help with a laptop purchase. No acknowledgement, no I'll be right with you, just people walking by. I had made my selection, $1,899 Asus but needed a sales person to get the item. I was told by person at front door that took my name and asked what department i was going to, that someone would be with me 5 minutes. I waited 27 minutes. Even pulled out a USB alarm to set it off. The alarm was sounding. Someone came by and turned it off but couldn't assist me. I called the store from where I stood, rang for 6 minutes before someone answered. I explained that I had been waiting and he said that someone would be with me in a second. I said you have 30 of them before I leave. I gave them another 90 seconds and no one came. I stood there on their wifi and went to Amazon and ordered my Asus. I love it, great computer. Highly recommend Asus but not Best Buy.

George is a master auto installer. Reasonably priced installs. He done thousands of installs. He knows all the ins and outs to make it perfect. Installed 2 channel dash camera for me. Great friendly personality. I will be a return customer.