Best Buy Naples

Mucha variedad y amabilidad de los vendedores.

Lackluster store. Preorders for new iPhones a complete disaster. Very unprofessional members all walking around passing time and clueless with just about everything in store and processes. Disorganized layout, just about all displays inoperable! Typical!!

Extremely Unprofessional Delivery Experience I purchased a TCL 98” TV and Sanus wall mount from Best Buy (Order #1125250450080) on September 7, 2025, totaling $1,844.38. My delivery was scheduled for today between 7 a.m. – 7 p.m. I took off work and waited the entire day. I called twice yesterday and again this morning and was reassured by Best Buy staff that the TV was on the truck and would be delivered by 7 p.m. today. At 1:11 p.m., I received a text from Best Buy stating that my delivery was canceled and rescheduled three weeks later on September 29th, blaming a “delay in the store.” This is completely unacceptable. No proactive communication until I reached out. False assurances from customer service that the item was en route. Wasted an entire day off work waiting for a delivery that never happened. Now being told I must wait an additional 22 days after already waiting over a week. This is not the level of service expected for a nearly $2,000 purchase. If Best Buy cannot honor their delivery commitments, they should not advertise or confirm them.

Just wanted to share with you Why you should NOT waste your time…. I had a totally terrible and inefficient process with Geeksquad when I asked them to come to my office to do a site survey for TV and other equipment quotes; After going in person and requesting Geeksquad to come to my office to give me a quote. After spending 1 hr with the Home theatre people in Best Buy in person describing my needs/situation. They promised me that 2 different teams would come out (Never Happaned) from geek squad. They gathered all my information etc…. Total waste of my time Then 2 weeks later, I called Geeksquad to report this and ask them to come out again. and payed for scheduled appts for Geeksquad to come out and do site surveys (spoke with person to coordinate and explained situation all over again). 3 days later I get another call from another guy Josh saying that he wanted to send people out to my office based on request and yet again had no idea what I needed and was asking questions and didn’t realize I had already payed for these site surveys. So I told Josh that this system is massively flawed bc each employee from Best Buy or Geeksquad kept telling me NoOne had left them notes from their prior conversations with me ( so now I’m at about 3 hours of my time wasted) so I explain the situation yet again to Josh who reassured me these things would be in my file…. Saturday AM(the day of Scheduled site survey) on this day the Best Buy application is supposed to give you live updates and actually tracks your techs location,,,, shows when Tech Corey left fort Myers and when he should arrive (which is great, but …. It was totally making things up) says that I should be expecting one of the Geeksquad Rep’s to come by between 7:30-11a and when I hit “track progress it shows the guys coming to my office at 8:00A, with a real life tracker of the Tech named Casey, so I assumed it was accurate, and NADA!!!! I sit in my office 1 full hour, could NOT get a hold of anyone despite calling the 800 number,, then at 9a I get a call from Casey who has not left Fort Myers yet(despite application saying he left > 1 hr before and was at my location- the application is totally flawed) and is planning to head to me in 1 hour from now, and then he asks me Why he is coming ….so oh by the way, this is 4th person yet again who had Zero clue why he was coming and or what my needs were. I told Casey to politely piss off as this entire experience was a waste of my time and I cancelled the appt. After 4 hrs of my personal time wasted. I can say without a shadow of a doubt that the Best Buy /Geeksquad communication system is the worst I have experienced in years and I will Never ever use them again . The incompetence level is super high, there is zero communication it respected for your time or needs. Total and uter fail.