Best Buy Naples

We upgraded our iPhones. The sales person was friendly and helpful, but the process took forever.

What makes me give this a one start is due to your employee Ally. She is not helpful at all and we have seen her talk down to employees in front of customers which is highly unprofessional. Sales reps are super friendly, but Ally is not one I would want help from in the future especially with how she treats employees.

Terrible experience. Bought a new TV. $3500.00 later. Had them install it 8 days later. Mounted it and got it going. Well, what they didn't inform us was that the new LG OLED, 77 inch TV came with a multiple flaws. Spanish language on certain channels was the first problem. Then, a huge flaw was a narrative audio, again, only on certain channels. I'm baffled. Example: the man walks into the house holding a water bottle. Ummm... I can SEE that. It's like it's a audio for the blind. And very annoying will watching a program. Went in to best buy today, I'm sick of this crap. Spoke with Ed. The in house store manager. Zero help. Informed my husband and I that it was Comcast that was the problem. I said, umm. NO. We have 2 Comcast boxes in our house. If it was Comcast boxes, then , why, when I go into our bedroom, our TV in there is in English. Same channel, different TV. Stupid. Then, when I go in to watch my DVR, again, same thing happened, Spanish, then go in the bedroom, English. Ed is trying to tell me that it's Comcast. NO ITS NOT. Don't pee on my leg and tell me it's raining ED. I'm not stupid. So, " they" are coming back out on October 28th. So, we have to put up with Spanish language on some channels and audio narrative on some channels till then. And to think we paid $500.00 to have the TV mounted and set up. Gee, thanks.

Never knew there was one in Naples. Has pretty much everything offered by Best Buy.