We always enjoy going to Best Buy in Naples when it comes to electronics — especially anything photography-related. I’ve consistently had great experiences there, and Jorgie is truly one of the best! His knowledge, professionalism, and genuine passion for photography really stand out. He takes the time to explain things clearly, helps you find exactly what you need, and goes the extra mile to make sure every customer leaves confident and satisfied. It's always a pleasure working with someone who truly cares and knows their craft so well. Highly recommend asking for Jorge if you're into photography — you’ll be in excellent hands! Thanks buddy!
Worst store and customer service ever. I will never ever buy an item from this store period Samantha ( possible spelling error) at front was rude and refused to accept a return of an unopened item. Gave attitude when asked simple questions.
Response from Best Buy
July 21, 2025
Hello and thanks for reaching out on Google, Josh.
We understand the frustration when a return is not accepted in our stores. You can review our full Return & Exchange Promise here: https://bby.me/q5dw76
If you have additional questions or need of help, please reach out to us in a private message on Facebook (https://bby.me/kihcbj), Twitter/X (https://bby.me/cmxtrp), or Instagram (https://bby.me/7v8s74). When reaching out, please include your full name, phone number, email, which store you visited, and mention your Google review, 18711.
Regards,
^ Graham