Paid to have my tv mounted and they never showed up to the appointment. No call no show, when a customer took their whole day off to be there from 7am-7pm. Went into the store was told someone would call to schedule a sooner date and that never happened either. Called customer service and they are useless. Poorly run business in regards to service, follow ups and scheduling.
Amazing services especially when you call they are very patient and are happy to help you shoutout to Vincent at SW 27th ave in Ocala
At the ocala location I went in to look for a camera, the 5 associates that went by me never said a word. No customer service, no sale, Good bye. The one in Gainesville hooked me up, I will always drive further for the better customer service.
Response from Best Buy
August 18, 2026
Good Afternoon, Sonnet,
We absolutely understand how you are feeling after not getting the help you needed while in store. We would be happy to review this situation with you. Please feel free to send us a private message on social media that includes your Google review case ID: #205360.
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cookcooks
August 15, 2026
First of all, Bobby in Geek Squad is so darn thorough and explains things so even I can understand. I just love him. He set up wired 5 speaker surround sound install for me. The guys who showed up blew me away with how clean and professional they were. They came in and handled those million wires like it was nothing. TRUST THESE PEOPLE FOR YOUR SURROUND SYSTEM INSTALL, it is worth every penny. I have 5 speakers, a woofer, stereo, TV, dvd player, and more. Can't see a single wire anywhere. I am speechless.