Eleanor
February 09, 2026
We ordered a gas range from Best Buy in Ocala, FL. The order process went well. They gave us a delivery date today to arrive between 1-5. We'll, it is now after 7pm and no sign of the. Called Customer Service and got put thru to Home Services at an off-site location who took a long time getting back to us and then said they tried to call the driver but couldn't get thru. Called several times and spoke to several people telling us the same thing. No way to speak to a manager or supervisor. I took out our old range myself earlier today to make it easier for the drivers. My wife is sick and needs her prescription. Was going to pick it up but figured I would do it after the delivery. Our community has a front gate that closes at 8pm. No idea if they are coming or not. Needless to say, I won't be ordering appliances from Best Buy ever again!
The off-site customer service just called after 8:00 saying they can't deliver til Thursday! We canceled the order. We're done!
FYI: I couldn't post this review unless I Ieft at least 1 star, otherwise I wouldn't have given it any!
Drew in electronics saved the day for my mom’s birthday gift.
Thank you for helping my bride out with this today.
Always find what I need here
Halley B
February 06, 2026
I made an appointment days in advance and took time off of work just to be told my laptop was 2 months passed the five year window to order parts. Of course they don't want to tell you that before the appointment so they can try to sell you a new device. Such a waste of time.
Response from Best Buy
February 06, 2026
Hello, Halley,
Thank you for your review. It can be frustrating when you don't get the result you would like from an appointment, especially when you are told your protection plan has expired. If you would like to formally document your review, please send a message on social media. Please include Google Review 113760 in your message.
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