Best Buy Ocala

The website is not user friendly and online customer service is below standard.

Employees were a little overwhelmed and i had to wait, but when they got to me were extremely helpful.

Went in to look for a corner/elbow/L-shaped HDMI cable, or adapter. Staff told me they didn't have it(which is fine) but recommended a swivel adapter. I said that wouldn't work for my application since it didn't swivel in the direction I needed to. Was told that "didn’t make sense". I explained I needed the cable to angle left, not up or down per the orientation of the swivel. Was once again told "that didn't make sense", and that "people see stuff online that isn't real." After he recommends a straight cord, and the swivel that won't help, that they didn't even have in stock, I left. Had he just said it wasn't something they carried, this would have been a non-issue. The review is for the attitude, not the store itself. Anyway, here is the mythical cable that isn't real.

Worst experience in a while. My mother in law bought me a microsoft surface for Christmas and was up sold to get the microsoft 365 for family card. I didn't need this because I have a business license. There's One manager, that's in the store who did try to actually help me.But it had to be corporate who would release it my mother-in-law was not told that she can't return this.In fact , she was told the opposite and this is a blatant lie and nobody else at best buy seems to give a damn. Moral of the story don't let them upsell you on anything.