Best Buy Ocala

I wish to acknowledge Michael, one of the Store Managers and Nick Russo, one of the Technicians at this Best Buy location. My overall shopping experience was very satisfactory and informative. It started with an in-store purchase, a 55 inch tv, then became a nightmare after receiving not one, but two damaged TV's shipped via FEDEX. Unfortunately, Best Buy has no control over how FEDEX handles shipping tv's. My advice, do not have your tv's shipped, pick them up in the store. The guys will help you load the tv. They will also check your tv by removing it from the box to make sure it's not broken. I had to return both broken tv's in person. Both Michael & Nick are phenomenal and provided exceptional customer service to me. They listened to my needs, found an acceptable solution and solved my problem. I applaud both Michael & Nick for their patience, kindness, professionalism and courtesy. They assisted me from the beginning of the process until the very end. Thank you Michael & Nick for treating me with the utmost respect, courtesy and understanding. You are both true examples of what customer service should be in every business. I hope you both receive recognition from your upper management because you deserve it. Not everyone takes the time & effort to make things right. I highly recommend anyone to Michael and Nick. You are ROCK STARS. I will return when I'm ready for my next purchase. Again thank you for making me feel valued. I appreciate you both.

Guys were awesome,Malcom and helper did all and more on new receiver ,they went overboard,thks guys

Tiendas con buen precio y marcas!!

Great selection and great help with info and ideas