Best Buy Ocoee Outlet

Excellent place

I’ve been a loyal Best Buy customer for years and have purchased multiple appliances — refrigerators, stoves, and televisions — without ever having an issue asking questions or getting help. During my recent visit to purchase a new dishwasher, I was assisted by Adriana, who was absolutely wonderful. She was kind, informative, and very knowledgeable — a true example of excellent customer service. However, that positive experience changed completely when we went to check out. Adriana brought us to Jeremy to finalize the purchase, and from there, the interaction took an unfortunate turn. When I asked about why I wasn’t offered warranty options I was told “You people normally get mad when we offer them.” Then when I asked about  delivery charges, I was repeatedly told, “I don’t know.” When I tried to clarify the difference between the current Best Buy Tech Plan and the extended warranty, I was told, “I don’t have to deal with your entitlement,” and Jeremy walked away abruptly. Additionally, as I walked into the store I witnessed Jeremy in a very loud argument with an older black woman. Granted I don’t know the exact reason for this argument, as a person of color, I can’t help but feel these were targeted acts of aggression. It was unprofessional, dismissive, and extremely disappointing — especially after such a great start with Adriana. I truly value Best Buy and its staff, which is why this experience stood out so sharply in contrast. I hope this feedback helps ensure that other customers continue to receive the respectful, helpful service that Adriana demonstrated so well.

Excelente

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