Best Buy Ocoee Outlet

Went in to look at phones but the staff I asked seemed to tired to work. He just pointed at a locked cabinet and said "Thats all we have." I asked if he could open it said he would get someone then left and began helping another customer. Terrible service. Go there if you really know they have what you want. Otherwise they're are many other places to spend your money.

TLDR: Employees are friendly Waited two hours and a week in vein Establishment/ employees need to work on communication. Two stars because the associates were very friendly. Only two stars because I went in for a phone repair, ended up being in there for two hours. It’s a week later and I have not gotten to call, text, or email about the status of my phone being fixed. I was told the part they needed to fix my phone had to be ordered, no problem. The first hour I waited was due to my apple device having a one hour time delay in order to be taken off of “find my iPhone” so that they could order the necessary part. Not their fault, no problem. However, I was there for about an extra hour due to an error on the part of the associate helping me. He informed me that he had to redo the order because the previous one did not save. During that hour very little information was given about what was going on as the associate spent most of the time in the back room. I called today (a week later) to check the status of my order and was basically told I would have to go in store to check. At this point of having waited two hours and a week for nothing I will be going back to the store for a refund.

I’ve had a very disappointing experience with this store. On two occasions, I purchased a product through their online store, and both times my order was canceled. The explanation I was given was that the employees had reserved the product for someone else. This is completely unacceptable, as the customer who pays first should be the one to receive the product. Additionally, I noticed that this specifically happens with products that are priced significantly lower than average, as was the case with washing machines. This gives the impression that there are internal manipulations that harm customers. To make matters worse, the customer service in the physical store is very poor. There are plenty of employees, but they walk past customers without even looking at them or offering help. I hope someone in a position of authority at Best Buy reads this message and takes action to correct these practices and improve the customer experience.

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