Best Buy Millenia Mall

Amazing place!!! Nintendo switch 2 for a good price

Very disappointing customer service experience We had a very disappointing experience at this Best Buy location with an employee named Rubén. His attitude toward us was rude, dismissive, and far from the level of customer service we expected. We specifically came to the store to purchase an open-box laptop for around $400. Instead of helping us with the product we had already chosen, Rubén repeatedly and insistently tried to convince us to purchase more expensive laptops, even after we made it clear several times that we were not interested. When he finally brought us the open-box laptop we wanted, the price suddenly went from approximately $400 to almost $709 because additional warranties and protection plans were being added. We were told that if we did not purchase those additional protections, he would not sell us the laptop. That was extremely frustrating and made us feel pressured rather than assisted. We ultimately reported the situation to the manager. I do want to recognize that the manager listened to our concerns, treated us respectfully, and handled our complaint professionally, which we appreciated. However, after this experience, we decided not to make the purchase at this location and instead visit another Best Buy where we hope our business will be better appreciated. In my opinion, Rubén would benefit from additional customer-service training, particularly regarding how to communicate respectfully with customers and how to understand that helping a customer means listening to what they actually want—not repeatedly pressuring them into spending more money. We came prepared to make a purchase and left because of the way we were treated.

Very disappointing experience at Best Buy. We went in looking to buy a laptop and already had a clear budget in mind. Instead of helping us find something that fit what we were comfortable spending, the employee helping us, Ruben, kept pushing us toward a more expensive laptop. We told him more than once that the laptop he was recommending was outside of our budget, but he continued trying to convince us to spend more. It felt like he was more focused on making a bigger sale than actually listening to what we wanted. We eventually found an open-box laptop that worked better for our budget and decided to purchase it. At that point, Ruben started heavily pushing us to buy the extended warranty as well. We clearly told him several times that we did not want the warranty, but he kept insisting on it. It got to the point where he made it seem like he would not sell us the laptop unless we added the warranty, which was extremely frustrating and uncomfortable. Customers should be able to say no to an optional warranty without being pressured or made to feel like they cannot complete their purchase. Ruben seriously needs to be retrained on listening to customers, respecting their budget, and understanding that no means no. What should have been a quick and simple laptop purchase turned into a horrible experience. I expected much better customer service from Best Buy, and after being pressured the entire time, I would definitely think twice before returning to this location.

Melhor local para comprar eletrônicos, recomendo. Todos os atendentes são muito simpáticos e solícitos. Te explicam tudo.