I went to best buy/ had a 1240pm appt. with geek squad. I was seen at 1241pm. I didn't have any technical issues with my devices both my Samsung Note 10 plus and my Chromebook, it was a more ( how to) Well let me tell you Lena( I hope I'm spelling her name was awesome , she was patient, she listened and she explained to me in great detail what I needed to do. I truly appreciate great customer service and I received it with Lena. Thanks Geek Squad for Lena