Frequently Asked Questions About Best Buy East Colonial
How do I check product availability at the East Colonial Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local East Colonial Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy East Colonial stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the East Colonial Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(6074 reviews)
ryzig18
August 22, 2025
1 out of 5
The laptop charger they sold me broke 17 days in, but they only let you return for 14 days. Feeling totally scammed. Hope the $50 sale was worth me never coming back.
Response from Best Buy
August 22, 2025
Hello.
Thank you for sharing your concerns with the charger you purchased failing after the 15-day return and exchange promise time had lapsed. I can certainly understand that having a concern with an item failure can be difficult. We would be glad to look into any possible support options that may be available if you would like to reach out to us on any of our Social Media Profiles below for support with Review 33246.
Facebook (https://bby.me/flmd8k), Twitter/X (https://bby.me/t11lwt), Instagram (https://bby.me/bgwkj3)
Sincerely,
^ Tommy
Eric A
August 22, 2025
4 out of 5
The manager and the employee that helped me were actually pretty cool people. They helped me get what I wanted. So I bought 2 laptops and 2 antivirus programs.
Ruth V
August 19, 2025
4 out of 5
It’s ok. You know it’s Best Buy.
Faye
August 18, 2025
1 out of 5
Matt from geek squad was GARBAGE, useless as all hell and was rude, don't even know why yall hired dude bruh real talk
Response from Best Buy
August 19, 2025
Hi, Faye,
Thank you for leaving a review here on Google. This is far from the perception we want our customers to have regarding our employees.
If you require assistance, please send us a private message on social media. We would be happy to discuss this with you on any of the following platforms: Facebook (https://bby.me/ywov6j), Twitter/X (https://bby.me/938l0b), or Instagram (https://bby.me/q9vpi8).
Please mention the phrase “Google review #31516” when reaching out.
Regards,
^Ravi