Best Buy East Colonial

Called ahead to verify item x,y, & z were in stock. Confirmed. I head to the store. Customer service rep states yeah neither x,y, or z are in stock. Why would the rep on the phone confirm the inventory in this store? “I don’t know bro, that’s someone in India is something.” A customer service training seems warranted. I asked if possibly a manager should be notified that customers are being falsely told items are in stock. He shrugged….

I was in Best Buy this morning and slightly frazzled as it had already been a rough day. I got more irritated that I was just left standing at one department and nobody came out to help me or to even acknowledge me so I went to another department and waited in line just to have the employee help someone who had just walked up and not me who had been waiting about ten minutes for my turn. I walked up to the greeters and I will tell you that Whitney had a rather irritated me turned around in about 3 minutes. I worked in Quality Assurance for a Tech Repair company and monitored the sales and customer service teams. Number One way to diffuse an upset customer is to listen and let them get all of their grief out of their system. And emphathize. Empathy is beautiful. And this was Whitney this morning. Listened attentively, empathized and then solved my issue by going back to the department I needed to speak to herself. I left very happy and grateful and I want management to know that Whitney needs a raise and a parking spot and a company car.

Thank You Brian for your help made my experience there better.

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