I got an excellent offer with everything, love my new laptop and the Best Buy staff were very knowledgeable.
Store was very organized and the staff was super helpful when purchasing my new PS five controller Fabio K. Took the time to explain the perks of getting a warranty for my controller and clearing up any misinformation I had
Second time I have pre ordered a game and they always tell me they do not have my pre order bonus, even thought it was on my email , the customer service agent literally walked away and left me unatended , worse customer service , will never pre order or buy anything from this place
Response from Best Buy
March 21, 2025
Hi, Lucas,
One of the benefits of placing a pre-order is the bonus offered for committing to purchase before release. Discovering that a bonus was not received on release day is not ideal. I'm saddened to hear of what you've experienced and invite you to share your feedback with our support team so that document what occurred and take a look at your pre-order. To do so, please send a private message that includes your full name, phone number, email address, receipt or order number to one of the links below.
Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/BestBuy).
When reaching out, please state that you are responding to Google Review 64951664.
Sincerely,
^Tina
False advertising. I bought this under the impression I could download the Microsoft 365 app. I had this impression because of what was advertised. I'm not interested in using Microsoft through the browser because I shouldn't have to connect to the Internet every damn time I want to type something on Excel or word. I wouldn't have bought it had I known it was like this but I'm desperate to get work done, so I can't return it, especially since most options were either worse or more expensive. I won't be going back.
Response from Best Buy
March 19, 2025
Hello and thanks for reaching out on Google, Tabitha.
We understand the frustration when your item does not meet your expectations. If you have questions or need of assistance, please reach out to us in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, which store you visited, and mention your Google review, 64946347.
You can review our full Return & Exchange Promise here: https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014
Kindly,
^Graham