Best Buy East Colonial

The store was unusually busy, yet there were not many customers. Requiring headphones, I waited ten minutes without assistance and subsequently placed an online order for pickup later that evening.

Awesome

My experience at this Best Buy was one of the most frustrating and disappointing I’ve had with any retailer.....and it was made worse entirely because of one person: Isabella, the store manager. From the moment I explained my issue, her demeanor was cold, dismissive, and frankly, unprofessional. Instead of listening or offering any support, she immediately became defensive, cut me off repeatedly, and made it clear she had no interest in resolving the situation. She carried herself with an air of superiority that bordered on contempt for the customer standing in front of her. What should have been a simple and straightforward conversation turned into a battle against condescension and complete unwillingness to help. She made no effort to find a solution, offer alternatives, or even acknowledge the inconvenience I was facing. It was clear she was more interested in asserting authority than delivering service. And if this is the level of leadership at this location, then Best Buy has a much deeper problem than just a return policy. I left feeling disrespected, dismissed, and deeply disappointed. Do better. Customers deserve to be heard, not humiliated.

Great to find AT&T offers and promotions. Received the best service.