Best Buy East Colonial

I appreciate Keenan’s help in the geek squad department. He was very kind , helpful, and knowledgeable. I highly recommend his awesome customer service skills,

I used to love going to best buy. The store is just a shell of it's former greatness. The redesign has lost the charm of yesteryear.

This was hands down one of the worst customer service experiences I’ve ever had with Best Buy, specifically the East Colonial location. Due to an internal issue on Best Buy’s end, my delivery driver was contacted and instructed to return my items. This was not caused by me in any way. Trying to resolve the situation quickly, I called the store and was told that I could come pick up the order myself using my phone number. Before heading over, I called again to confirm the items were still available. The employee who answered the phone was extremely unprofessional, talked over me the entire time, and refused to let me explain the situation. When I asked to speak with someone else who could assist me, he hung up on me. Despite this, I still went to the store. Once there, I was given the runaround by multiple employees. I was told my order was not canceled, yet at the same time I was told they could not release my items to me. No one took responsibility, no one offered a clear explanation, and no one made any real effort to fix a problem that was created entirely by the store. As a former Best Buy employee from another location, I am very familiar with how situations like this are supposed to be handled. I had heard negative things about the East Colonial store before, but experiencing it firsthand was unbelievable. The lack of communication, accountability, and basic respect for customers is unacceptable. I ultimately left without my order and without a resolution. This store has clearly lost focus on customer service, and it shows. I would strongly recommend avoiding the East Colonial Best Buy if you value your time, money, or peace of mind.

Called ahead to verify item x,y, & z were in stock. Confirmed. I head to the store. Customer service rep states yeah neither x,y, or z are in stock. Why would the rep on the phone confirm the inventory in this store? “I don’t know bro, that’s someone in India is something.” A customer service training seems warranted. I asked if possibly a manager should be notified that customers are being falsely told items are in stock. He shrugged….