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Frequently Asked Questions About Best Buy East Colonial

How do I check product availability at the East Colonial Best Buy?
How do I check my order status?
My local East Colonial Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy East Colonial stores’ holiday hours?

Recent Reviews

4.1
(6299 reviews)
Ana P
May 21, 2026
5 out of 5
Ótimo custo benefício. Comprei fone com preço melhor q a Apple. Atendimento bom.
Alex H
May 19, 2026
1 out of 5
Employee at the front lied to me when I asked them if a SKU number was in stock. Waste of gas and time higher ups of Best Buy should keep an eye on management at this location.
Response from Best Buy
May 19, 2026
Thanks for sharing your experience with us. We're concerned to hear about this experience and situation. If you can send a private message on one of our social media platforms, Facebook (https://bby.me/iacduJ), Twitter/X (https://bby.me/sXiczH), or Instagram (https://bby.me/3KkTD0) and mention your "Google review #154595," we'll be happy to look into this with you.
Matthew C
May 13, 2026
1 out of 5
Called just for a simple question about if the recycling department will take microwaves. I was greeted by an AI virtual assistant and it couldn't even confirm that basic inquiry. Terrible system, never had problems when I recycled back in 2019.
Response from Best Buy
May 13, 2026
Hello, Matthew, Thank you for your review. It can be frustrating when you aren't able to get your question easily answered over the phone. We do have that information available for you online. Please visit https://bby.me/rQTmNu for more information on the kinds of small appliances our stores will accept. If you need further assistance, please reach out to our team on social media. Please include Google Review 151833 in your message. Our team would be happy to assist you on any of the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport
Reed B
May 12, 2026
1 out of 5
Ordered a Airtag and paid online. Check out said I would be able to pickup in one hour. Went to store approx 2 hours later. First Customer no-service rep said it was being pick as we spoke- should be in the back any time now and stay close, will let me know when it is ready. Waited 45 minutes (looking at tablets- another story). Got back in line and ended up with different rep. He was on the sales terminal for at least 10 minutes and eventually told me that he found the order and they charged my account but It had never been picked. I could not have the product. The gave me some ridiculous excuse and I could have the product if i paid him AGAIN. IT GOES ON FROM THERE. BOTTOM LINE THESE SALES PEOPLE ARE RUDE AND VERY POOR AT CUSTOMER SERVICE. NEVER BUY ONLINE. GOT MY AIR TAG AT TARGET. CHEAPER!!!

About Best Buy East Colonial

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