Frequently Asked Questions About Best Buy East Colonial
How do I check product availability at the East Colonial Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local East Colonial Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy East Colonial stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the East Colonial Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(6299 reviews)
Ana P
May 21, 2026
5 out of 5
Ótimo custo benefício. Comprei fone com preço melhor q a Apple. Atendimento bom.
Alex H
May 19, 2026
1 out of 5
Employee at the front lied to me when I asked them if a SKU number was in stock. Waste of gas and time higher ups of Best Buy should keep an eye on management at this location.
Response from Best Buy
May 19, 2026
Thanks for sharing your experience with us. We're concerned to hear about this experience and situation. If you can send a private message on one of our social media platforms, Facebook (https://bby.me/iacduJ), Twitter/X (https://bby.me/sXiczH), or Instagram (https://bby.me/3KkTD0) and mention your "Google review #154595," we'll be happy to look into this with you.
Matthew C
May 13, 2026
1 out of 5
Called just for a simple question about if the recycling department will take microwaves. I was greeted by an AI virtual assistant and it couldn't even confirm that basic inquiry. Terrible system, never had problems when I recycled back in 2019.
Response from Best Buy
May 13, 2026
Hello, Matthew,
Thank you for your review. It can be frustrating when you aren't able to get your question easily answered over the phone. We do have that information available for you online. Please visit https://bby.me/rQTmNu for more information on the kinds of small appliances our stores will accept. If you need further assistance, please reach out to our team on social media. Please include Google Review 151833 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Reed B
May 12, 2026
1 out of 5
Ordered a Airtag and paid online. Check out said I would be able to pickup in one hour. Went to store approx 2 hours later. First Customer no-service rep said it was being pick as we spoke- should be in the back any time now and stay close, will let me know when it is ready. Waited 45 minutes (looking at tablets- another story). Got back in line and ended up with different rep. He was on the sales terminal for at least 10 minutes and eventually told me that he found the order and they charged my account but It had never been picked. I could not have the product. The gave me some ridiculous excuse and I could have the product if i paid him AGAIN. IT GOES ON FROM THERE. BOTTOM LINE THESE SALES PEOPLE ARE RUDE AND VERY POOR AT CUSTOMER SERVICE. NEVER BUY ONLINE. GOT MY AIR TAG AT TARGET. CHEAPER!!!