Best Buy East Colonial

Horrible I was shopping going about my way when I heard a lady down talk another gentle man tha was picking up a delivery the way she was talking was in a way like he had to go looking for the items him self and she dint have to help him at all find anything she told him he is a pro shopper and then that he should act like it that their not their to tell him where items are located he was not talking loud but she sure was a been super loud and close to his face also he would try to speak and she would speak over him so I over heard the kid say something like I can’t believe their been asholes to me so she proceed to get out of her store he asked for a manager and she said I’m the top boss here you can’t go to no one else the guy told her he had to finish his order and he apologized so she proceeded to take him to the items when they get to the aisle the item was not there because they had them in the back so how was the poor door dasher supposed to go in areas where only employees can ? I don’t know but I have it on video I’m very noisy person part me , and also her name was Hellena the kid never screamed like she was taking loud to him and also apologized I have it in video she never apologized and once he left she brought the police to get him trespass by making a false statement because the door dasher was never hostile like she was and he apologized for the word he used which he only used because she told him arnt you a door dasher pro shopper then you’re supposed to do all by your self which I think that’s rude so I don’t know the lady manager someone has to deal with her because she is automatic hostile . Hellena was her name and I’m more than welcome to show the video to a manager

Super nice customer service people

The night staff here was the kindest ever! I visited on 4/20 during the night shift and while they were closing and they still stayed open to get what ( my Apple Pencil, which is so sad that I lost it …. I needed to get done and assisted me in the kindest way possible! I’m so grateful for them! Give them a raise !! While they were closing, I bought a phone car mount and it didn’t work for my car so I knocked on the door and ask if they can return it and they did immediately!!! I’m so happy with this purchase mainly because of the people I met they were really kind and understanding of the situation!!!

Everyone was knowledgeable & willing to help solve my problem. THANKS