Bought some components for my computer, no issues, friendly and knowledgeable staff.
I find it insane they use "Roadie," a delivery service that allows unvetted strangers to pick up your item and then they spend all day with it (while you can watch the delivery driver all day! From home, to the park, anywhere they go! It's incredibly unsafe!) and eventually it will hopefully get delivered before their 6PM delivery window. It's a ridiculous practice, I'd rather have had it actually shipped to me like I assumed next day delivery was, instead of handed off to some random person.
Go ahead and look up what Roadie drivers have to say about it, they do not take care of your deliveries because they aren't held responsible. Certainly won't be using Best Buy again while they use this unprofessional service.
Terrible experience, whoever the guy is that worked at the Genius Bar on 03/20 around 11:30am is very condescending and dismissive rude and definitely speaks to you like he wants to have an issue with you - I would also recommend you drive to an Apple Store instead of trying to do an apple care repair at a Best Buy, they treat you like an inconvenience and will make you just go to an Apple Store anyways.
Response from Best Buy
March 21, 2026
Hello.
We know how important it is to get the help you need for your Apple products. If you still need some help, please reach out to us on social media. Be sure to include your review number, 133114, in your message. Have a great day.
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Fair selection of laptops though less choices in started laptop configs!