Best Buy East Colonial

I went to pick up an online order, the service was very fast and the rep was very respectful and friendly.

Good and good service

Great Service.

They will deliver you completely smashed and destroyed products, even when the packaging makes it clear how damaged the product will be. We just spent over $1k on products, including a new TV and sound system, and both packages came beat to shit, with the TV looking like someone took a hammer to it. Obviously the products themselves were damaged, with the TV screen being completely smashes. Looking to get this resolved and they tell us there's nothing they can do for a whole week. Ignoring the fact that we have this giant smashed TV and box taking up our entire living room when people are coming over for Thanksgiving. Ignoring the fact that part of the reason we made this purchase was so we can enjoy them over the Thanksgiving break, one of the rare times we have free to set things up and actually use them. It's a huge inconvenience that they have no urgency to correct, and these boxes were so obviously damaged that they should have never been delivered, showing a real lack of giving a care from the team. My living room is now completely unusable and my Thanksgiving have been ruined. I wouldn't trust buying anything from this location. Even if you get it in person, they've shown they have no problem selling damaged goods and at the best you have a hassle on your hands. Edit: After their response, I did reach out to their customer support through social media. I got an automated reply asking for my contact information, which I gave. Two days later I finally get a response saying they're sorry it happened, if there is anything they can help me with in the future let them know. So basically useless.