A lot of employees but not much for help. They just wanted to chat it up with each other
Response from Best Buy
December 29, 2025
Good Evening, Donna,
Thank you for sharing these concerns with us. We absolutely understand how you are feeling after not getting the assistance you needed when you reached out. Please feel free to send us a private message on social media, so our team can assist you.
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Violet V
December 26, 2025
This experience was extremely disappointing and unacceptable. I placed an order ahead of time after being told it would take no more than one hour, yet I was kept waiting an additional two and a half hours beyond that estimate. I work two jobs and do not have the luxury of wasting that amount of time.
Ordering ahead is meant to ensure efficiency and reliability. If a business cannot meet the timeframe it promises, it should not provide one. To make matters worse, neither the app nor the website provided any updates or accurate information during the delay.
This level of disorganization reflects a serious need for operational and communication improvements.
Response from Best Buy
December 26, 2025
Good Evening, Violet,
We absolutely understand how you are feeling after not getting the help you needed with your recent order pickup. We would be happy to review this situation further and work to better assist you. Please feel free to send our team a private message on social media, so we can help.
- Facebook (https://bby.me/41exew)
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Jenniffer C
December 26, 2025
Best Buy is a retail store that sells many products with in the electronic aspect such as completes, laptops, tablets and many others. Also offers Geek Services which is personel specialized in anything related to computers. The staff is welcoming and helpful with knowledge about products advantages and disadvantages accordingly to your search and needs.
Nice place to buy everything.