Best Buy East Colonial

I ordered an Insignia TV for my daughter's room on Amazon through Best Buy. It was "delivered" this past Saturday @ 11:54am says the delivery person's report. Yet at 1:03pm when went to leave my house the only thing in front of my door was a small box from Amazon. I'm including the picture the Roadie delivery guy took (Best Buy uses Roadie instead of Amazon delivery people) I contacted Best Buy support because surely we would be refunded for a TV that we never received right??? I'm including another pic of the Best Buy supports response. So they're saying, because there was a picture taken....they refuse to send out the TV again or refund us and told us to contact our local authorities. Also, the fact that the Amazon box was still there when I came out tells me this wasn't just some random passerby else they would've taken that too ...Look at the picture! Who would deliver a TV and leave it standing fully upright in a breezeway, 3-4 from the door of where they're delivering it??? Idk, maybe a delivery person who looked around and didn't see any Ring camera's (which we have but didn't want to put up because it's a bit of an invasion of privacy for our neighbors and we were being considerate) and thought "Oh wow. So I'll just set this TV down in a dumb place because I'm just gonna take the pic and then pick back up the TV and leave with it" considering Best Buy's policy is "well there was a picture taken so you're crap out of luck". This is the VERY LAST thing I will ever order from Best Buy and if anyone else reading this sees that Roadie is the delivery service bringing you your order, I hope you have some kind of camera setup to make sure the person "delivering" it doesn't decide they want it instead

Thank you Chris! Helped me pick up my stereo cables for my DJ board and although it wasnt an easy find, he didnt stop looking until finding. Great customer service and very knowledgeable!

Very good .. excellent .. Spacialy if you buy electronic you need Spacial attention and guidelines.. from sales Representative and we been guiding from Spl. representative WHITNEY Spacial guiline and knowledgeable of product .. We give her more then 5 ***** 👍

Bait and Switch: I called ahead to verify that the item was in stock and was told the open box item was no longer available. No problem. However, they stated that they do have two new ones at the same location and then went on pushing that it is on sale and they offer financing. Marketing tactic. The reason they get 1 star is because I drove the hour and was told that they don't have any in stock upon arrival. Furthermore, best buy no longer allows callers to reach the store via phone. You are routed to an Indian call center that apparently doesn't have accurate inventory information. I can't trust their online inventory and I cannot call to check inventory apparently; so what now Best Buy? I miss Circuit City