They will deliver you completely smashed and destroyed products, even when the packaging makes it clear how damaged the product will be. We just spent over $1k on products, including a new TV and sound system, and both packages came beat to shit, with the TV looking like someone took a hammer to it. Obviously the products themselves were damaged, with the TV screen being completely smashes. Looking to get this resolved and they tell us there's nothing they can do for a whole week. Ignoring the fact that we have this giant smashed TV and box taking up our entire living room when people are coming over for Thanksgiving. Ignoring the fact that part of the reason we made this purchase was so we can enjoy them over the Thanksgiving break, one of the rare times we have free to set things up and actually use them. It's a huge inconvenience that they have no urgency to correct, and these boxes were so obviously damaged that they should have never been delivered, showing a real lack of giving a care from the team. My living room is now completely unusable and my Thanksgiving have been ruined. I wouldn't trust buying anything from this location. Even if you get it in person, they've shown they have no problem selling damaged goods and at the best you have a hassle on your hands.
Edit: After their response, I did reach out to their customer support through social media. I got an automated reply asking for my contact information, which I gave. Two days later I finally get a response saying they're sorry it happened, if there is anything they can help me with in the future let them know. So basically useless.
Response from Best Buy
November 27, 2024
Good Afternoon, Phil,
We certainly understand how you are feeling after issues with the condition that your recent purchases arrived in, and not getting the assistance you needed. We would be happy to look further into these concerns with you. Please feel free to send us a private message on social media, so we can assist. Be sure to include your Google review in your message: #64480342.
- Facebook (https://facebook.com/BestBuy)
- Twitter/X (https://twitter.com/BestBuySupport)
- Instagram (https://instagram.com/BestBuy)
Kindest regards,
^Bobby
Ordered for pick , staff was a great help
Rodrigo S
November 23, 2024
Lugar excelente para comprar eletrônicos. Estacionamento muito amplo. Preços top.
The customer service here is horrible. I live 5 mins from this store, but I rather drive 30 to the Altamonte location. They are so much better with attention and taking care of customers, first time I received bad service was when I try purchasing a tv. When to Altamonte and got it with no issues and were helpful. I try giving them another chance when I went to purchase a PS5, I was wrong. It was just worst, after a few minutes I decided to go Altamonte again. I would just save my time and next time just go straight to the Altamonte location
Response from Best Buy
November 21, 2024
Hello.
Thanks for reaching out and leaving us your feedback. We would love to document your experience as we are always looking to improve our services and operations. We would also like to help in any way possible. To connect with a live representative you can contact us through one of the social media platforms listed below. Please provide us with your full name, email address, and phone number to complete the documentation process. Also, please reference Google Review #64453378. We look forward to working with you!
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
Regards,
^Jason