Had trouble with a locker pick up after hours and Alec and another guy (whose name i didnt get) helped us with our issue. Really went above and beyond what they needed to do. So grateful and appreciative :) Thank you!
Ordered a new laptop from store to receive in the mail. Unfortunately I received a refurbished. I drove back to store and to my surprise, i ran into a great employee, Emily, who was proactive and eagerly helped us. She then handed us off to the manager Emilio. He took matters into his hands and provided us with great service and made everything right. We purchased more items along with warranties and Microsoft software. We are pleased with the service provided.
One thing I did notice is that we were never greeted or asked if we needed help with anything. However, we watched as other customers who entered after us were greeted and attended to. Very sad and disappointed
Response from Best Buy
August 31, 2024
Hi there!
We appreciate you sharing your experience with us. We are saddened to know that you were not assisted by team members during your recent visit. Please know that this is not how we want customer to feel when shopping with us. Please connect with our team by using one of the following so that we document this occurrence in hopes to create better experiences:
Twitter(X):
https://twitter.com/bestbuy
Facebook:
https://www.facebook.com/bestbuy
Instagram:
http://instagram.com/bestbuy
When reaching out, be sure to mention Google Review 64144347.
Sincerely,
^Tina
As much as I love best buy. Customers Service is a dieing art. They make me want to order on Amazon. I go to the store for convince, and not having to wait to own the products I buy.
Employee are apathic, unknowlageble, disinterested in interaction or assisting customers and simply lack a desire to sell you something overall.
Response from Best Buy
August 31, 2024
Hi, Paul,
Thank you for sharing your experience. We are saddened to read that this is how you feel when visiting your local Best Buy. We would love to document your feedback. Please reach out to our team via Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/BestBuy). When reaching out, be sure to mention that it's in response to Google Review 64141974.
Sincerely,
^Tina