Best Buy Waterford Lakes

Purchased a warranty sold by Best Buy for replacement of a computer if broken. Now they will not honor the replacement until the computer is sent off for repairs first this is not how they sold the warranty at the time of purchase. I will never purchase an extended warranty again from Best Buy nor will I ever purchase anything from Best Buy. Natasha, who was a store manager was useless and provided no assistance other than selling me another computer. This computer has already been sent off once for repairs and now they’re wanting to continue to send it off instead of replacing it as Warranty was indicated. As an update to my complaint contacted corporate office they refused to do absolutely nothing regarding the Warranty program indicating it must be sent off for repairs and no replacement provided unless I purchased a computer. I would recommend never buying a warranty or making a purchase from Best Buy. I will never buy from them again.

Caution with Open Box "Excellent" Items If you're buying an open box item labeled "excellent condition," do yourself a favor and have the associate open the box in front of you. Don’t assume it's complete — inspect it. I purchased a high-end receiver from this location and got home to find it missing both the remote control and the calibration microphone — accessories required to access full functionality. What made things worse? There’s no direct way to contact the store. You’ll get routed to someone in another country who can’t help with store inventory or missing parts. I was told to call a store extension, left voicemails, and never heard back. I live an hour away, so driving back just hoping they have the missing parts wasn’t worth the fuel or time. I had to spend extra money to replace what should’ve been included. I’m satisfied with the price I paid — but if an “excellent condition” product can’t be used fully without buying additional pieces, then Best Buy needs to rethink that label. Either verify the boxes more thoroughly or make it easier to get help from the actual store.

Camden helped me resolve a frustrating matter in a prompt, friendly, and empathetic way. He deserves a promotion!

Camden was super helpful and made the process easy. Great customer service!