Best Buy Waterford Lakes

I wanted to take a moment to thank Chris, the Manager, for his outstanding assistance. He went above and beyond to help me find what I was looking for and was extremely thorough and helpful throughout the process. Because of the excellent service I received, I will definitely be returning to this location in the future. Thank you again, Chris, for your support and dedication.

came in to trade my ipad (2020) model for the new ipad (2025) model. online my trade in value was $130- when I went into the waterford store the agent Elijah tried to give me $65… said nevermind and left, then went to the E. Colonial store where they gave me the $130 and the only thing I can think of is that I didn’t have my original charger? but the guy at E. Colonial didn’t even ask me about that so I guess it doesn’t matter anyway? Anyway… bummed me out because $65 is half of $130 and we should really be looking out for each other as a community. I work hard for my money and there’s no reason I shouldn’t have been offered a low-ball half-rebate price.

I had an outstanding experience at the Waterford Lakes Best Buy thanks to the incredible team on duty. Sebastian was extremely professional and patient while assisting me with an open-box item I brought in. He carefully reviewed everything, explained the process clearly, and handled the transaction with great attention to detail. His customer-first approach really stood out. A special thank-you to Natasha, the Manager on Duty, whose leadership and flexibility truly made a difference. She listened, understood my situation, and ensured everything was handled smoothly and respectfully. It’s rare to see a manager who leads with both empathy and efficiency, and it reflects so well on the entire store. Last but not least, from the moment I walked in, Cameron greeted me with genuine kindness and made the visit feel welcoming and easy. Overall, this team turned what could have been a stressful situation into a positive, easy experience. Excellent service, great people, and a reminder of why I stay a loyal Best Buy customer. Highly recommended.

Online order pick up department, horrible customer service