Best Buy Waterford Lakes

Geeks squad was short staff and rude had to go to one 9 miles away

Urgent Complaint Regarding To the Best Buy Management Team, I am writing to express my profound disappointment and outrage regarding an incident that occurred at your Orlando Waterford Lakes store, located at 845 N Alafaya Trl, Orlando, FL 32828, on April 1st, 2025, at approximately 8:40 PM. What transpired was not only a gross display of unprofessionalism but also suggested a deeply troubling disregard for equitable customer service. Upon entering the store, I sought assistance from an employee named Sebastian regarding an open-box laptop. He informed me, with a dismissive tone, that he was "too busy" with closing procedures to assist me. However, a mere five minutes later, I witnessed Sebastian attending to another couple, facilitating their purchase without hesitation. When I requested managerial intervention, John Alfonso, the manager on duty, was called. It was then that the true nature of Sebastian's refusal became apparent. He openly admitted that he deemed assisting me with an open-box laptop as "too much work," and therefore prioritized "easier customers." He further stated he was too close to his shift ending and did not want to radio for help. This admission, made in front of John Alfonso, revealed a blatant disregard for my time and a clear prioritization based on perceived transaction simplicity, not customer need. Furthermore, Sebastian escalated the situation by yelling at me, asserting that I was "too much work." This public outburst was witnessed by John Alfonso, who acknowledged the inappropriate behavior and assured me he would address it with Sebastian after my departure. I am left deeply disturbed by the implications of Sebastian's actions. His refusal to assist me, followed by his immediate assistance to other customers, coupled with his explicit admission of prioritizing "easier" transactions, suggests a discriminatory attitude that is unacceptable. The fact that he felt comfortable enough to yell at me in front of a manager is extremely concerning. Also, another employee named Race, refused to call for back up, stating that he was leaving after helping his current customer. This incident is not merely a matter of poor customer service; it is a serious breach of trust and a potential violation of Best Buy's commitment to equitable treatment. After numerous positive experiences at your store over many years, this single encounter has irrevocably damaged my perception of Best Buy. I demand a thorough investigation into this matter and a clear explanation of the disciplinary actions taken against Sebastian and that employee named Race. I also request assurance that Best Buy will implement measures to prevent such discriminatory and unprofessional conduct from recurring. I expect a prompt and comprehensive response to this complaint.

A place where you can buy all kinds of electronics and house appliances. I recommend.

Christy handled our situation very well and smooth! She was very sweet! Bubbly and great to have a conversation with <3