Pauline T
September 06, 2025
Went to the Geek Squad in Best Buy, the wait was about 10 minutes.
They never seem to have enough associates working to help you.
Response from Best Buy
September 06, 2025
Hi, Pauline,
Thank you for your review. It can be difficult to wait longer than expected to see Geek Squad. If you'd like to formally document your experience, please send a private message on social media. Please include Review 40343 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Ricky R
September 06, 2025
Feminine guy started yelling at me for getting on steps. I started to get down and he started to yell more. Told him i was already coming down and started to freak even more. At this point I'm on the floor and he's even more "concerned" even though i was telling him i wasn't going up there anymore. I told him it needs to be chained off or have a sign up if he wanted to take care of this. He proceeded to get more frustrated. No help here for anything unless you want to get spammed with cellphone offers
lucky t
September 04, 2025
One of the man managers at Geek Squad went out of his way to speed-up my pre-order pick-up!
Whoever you are, thank you for adding value to the customer ❤️
Christopher S
September 03, 2025
⭐☆☆☆☆
Stopped by my local Best Buy today to grab a few camera accessories. Asked for help twice from the guy at the door and still ended up standing around for 20 minutes with no assistance. Meanwhile, a group of associates stood near the registers just chatting it up like customers didn’t exist. Why even have employees on the floor if no one’s going to help? I walked out, bought everything I needed on eBay and Amazon, and honestly—I’m done wasting time at Best Buy.
Response from Best Buy
September 03, 2025
Hello, Christopher,
We understand how important prompt service can be to our experience, and we would like to take a closer look into this with you. To continue, please send us a private message or DM at the following Social Platforms with Google Review# 39022.
Facebook (https://bby.me/hzlyjl)
Twitter/X (https://bby.me/9eruke)
Instagram (https://bby.me/6lwvc0)
We look forward to assisting you there.