I ordered online a laptop.It said it was a couple there by the time I went to the store after purchasing it on the phone.So they were supposed to hold it for me.It was unavailable arriving at the store
Response from Best Buy
January 17, 2026
Hi there,
Thanks for leaving your review. We understand that it must have been disappointing that the product you needed was not available. We're happy to take a look into this matter for you. Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 105905 in your message to us.
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Janiyah provided excellent customer service. She was patient and helpful during my purchase. I appreciate her professionalism.
Reynaldo
January 13, 2026
I had the most outstanding experience with Ricardo. I purchased a new computer with many questions and he was very helpful in recommending me to the right stuff. He was able to give me a package with the computer, Microsoft 365, Protection and the Geek squad all very well organized. Thank you Ricardo Nice job best buy
Timothy M
January 13, 2026
I had a defective coffee maker. The customer service was perfect. In and out in minutes and attitude was always positive.