I had such a wonderful experience at Best Buy! As someone who is a little older and not very tech-savvy, I sometimes find technology overwhelming and intimidating. However, Gabriel, the store leader, made the entire experience incredibly easy and comfortable for me. He was patient, understanding, knowledgeable, and took the time to explain everything in a way I could understand. He never made me feel rushed or embarrassed about asking questions. His kindness and willingness to help truly made all the difference. Gabriel is a perfect example of what excellent customer service and leadership should look like. Best Buy is lucky to have someone like him leading their team!
Thank you, Gabriel, for making technology a little less intimidating and for treating your customers with such kindness. You deserve all the recognition!
Do not trust the AT&T salespeople operating out of this Best Buy location. I was pulled in by a representative who used high-pressure tactics and misleading paperwork to convince me to change my plan. They insisted my old plan was outdated and claimed they could move me to a new plan where I will
Pay less and with no payments for a new IPhone 17 if I stay for 3 years, if I trade my any iPhone any condition my phone would be free,
and my overall monthly bill would drop significantly. This turned out to be an absolute lie. They completely misrepresented the trade-in promotion and the plan costs just to lock me into a contract. I am now stuck dealing with the fallout of their dishonest sales tactics. Check your bills closely and do not buy from
the AT&T reps here.
Response from Best Buy
November 08, 2026
Hi there,
Thanks for taking the time to leave a review here on Google. I can certainly understand why concerns about the information provided during a wireless plan change and the expectations set regarding pricing would be upsetting. We strive to ensure customers have clear and accurate information when making purchasing decisions, and we appreciate you taking the time to share your experience.
If you require additional assistance, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Twitter/X: @BestBuySupport
Facebook: @BestBuy
Instagram: @BestBuy
Kindly mention the phrase “Google Review, Convo 252173” when reaching out on social media.
Great selection of products and knowledgeable staff!
Carmen C
November 01, 2026
Forced by 4 people to get their membership including a manager
I ended up getting it because I was so pressured