Had an issue with my pickup order. Chris the manager provided the best upmost customer service / support that I’ve ever experienced. He really cared, and resolved the problem. Was able to get my order that was for my brother’s birthday, 10/10 experience.
Matheus S
November 25, 2025
Drove over 30 minutes to pick up the last Ninja slow cooker in the area for Thanksgiving. The order was on my Best Buy account, but the pickup name was listed as my wife since she placed it while at work. At the pickup desk, Joey asked for the barcode but offered no real guidance—just kept repeating policies. I located the barcode myself, only to be told I still couldn’t pick it up due to the name issue, with no helpful solution offered.
I had to step outside, call my wife, and she walked me through updating the pickup info on the app. When I walked back in, I was helped immediately by a different representative with zero issues.
Policies matter—but basic customer service and problem-solving matter too. This could have been resolved in under a minute.
Store was fine. The initial pickup experience was not.
Excellent customer service agents with knowledge!!!