Once great fixing my laptop screen. My only issue this time, online chat said they could help with app and made an appointment. When I showed up, they said they didn't this type of help but I could buy a $199 service plan for them to look at it! Not to mention, a 40 minute wait to tell me sorry.
Response from Best Buy
July 23, 2026
Hi there,
Thank you for sharing your review. Being directed to an appointment for support that was ultimately unavailable, followed by a lengthy wait, is understandably frustrating. We also recognize your concerns regarding the service options that were presented during your visit.
We would like the chance to follow up and ensure this is documented and addressed. Please feel free to reach out to our support teams on social media, so we can better assist you.
Facebook (https://bby.me/jMVdRj)
Twitter/X (https://bby.me/hl4BuR)
Instagram (https://bby.me/PmaHbz)
When reaching out, please reference your Google Review 192319.
Siempre hay buenas ofertas, artículos de calidad
Drove an hour to go pick up something that you can only buy in store. The day before I called and the website said out of stock. Woke up this morning and saw it was in stock but in store only so I drove an hour to go pick up and the employees told me that they don't have any inventory of it and just because the website says they do does not mean they do.. I walk outside and sit in my truck to figure out food and I watch somebody else walk out with exactly what I was trying to buy. I walk back in and point that out to them and insist that the website says they have it in stock and they continue to tell me they don't have any inventory and then proceeded to have the security guard follow me around seemingly menacing so I got out of the store before I got in any trouble for trying to make a purchase. Called the 800 number and they told me that they do have it in stock and to go back to the store and ask for a store manager because they cannot help me.. I'm already halfway home so I'm not turning around. I've been shopping at this Best buy for over two decades and this experience is going to force me to start going to other stores and definitely different Best buys if I have to shop from them.
Response from Best Buy
July 21, 2026
Hello, thank you for leaving us a review. Being able to find what you need when shopping in store is important. Can you please reach out to us on Facebook (https://bby.me/zg1Qqu), Twitter/X (https://bby.me/EGLjPd), or Instagram (https://bby.me/Gi2bP7) with more information about your experience? Please begin your message with "This is regarding my Google Review #191126".
La peor compra que realizado. Compre una TV LG de 65 pulgadas y se comprometieron a entregarla el día de ayer. El mismo día de la entrega me llaman para decirme que la TV será entregada el 22 de julio. Nadie ssbe decirme que paso. Me dan 2 opciones, esperar el 22 o que yo cancele la orden. A parte de eso, cuando estoy hablando con ellos me cierran la llamada. No vuelvo a comprar nada en esta tienda.