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Frequently Asked Questions About Best Buy Waterford Lakes

How do I check product availability at the Waterford Lakes Best Buy?
How do I check my order status?
My local Waterford Lakes Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Waterford Lakes stores’ holiday hours?

Recent Reviews

4.2
(4560 reviews)
Heather F
November 16, 2025
3 out of 5
I didn't find the Tripod that I was looking for. I then picked a different one and when I opened the box it had missing pieces. I went back into.yhe store and notified the employee. The employee said if I want I can get another one. I went to get another one and they were all out. Therefore I had to return the Tripod with the missing pieces and get my money back. 😡😡
Nahed J
November 16, 2025
1 out of 5
Purchased Airpod Pro Max for my wife yesterday and I had applied a $10 promotional credit I received via email. My wife wanted a different color and went to exchange it while in the store right after I picked up online order. I was reminded why I have avoided this place for the last 7 years. Service still is horrible with no regard to customer satisfaction. It was an even exhchange unopened color purple for color blue however, I was told the $10 promotional credit could not be applied on the exchange and I would have to pay the $10.65. I get it I'm paying $500+ for headphones what's another $10.65 but its about the principle the manager/supervisor/lead said they can't do anything about it and they didn't even try. I walked out with the original color as I have vowed never to step foot in or buy anything ever again from any Best Buy. You can do better in customer satisfaction.
Response from Best Buy
November 16, 2025
Hello there, Nahed! We fully understand the desire for friendly support in store when it comes to an exchange. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #70229 in your message. You can find us here: Facebook (https://bby.me/amswnp) Twitter/X (https://bby.me/dcfzrs) Instagram (https://bby.me/dgism2).
Kelly J
November 15, 2025
1 out of 5
And that’s why people don’t go to Best Buy anymore My husband bought me the Apple headphones. When he picked picked them up, he asked if I prefer a different color I said yes. When we went to exchange them, they were going to charge us more money because he used a promotional gift card for part of the purchase that could not be reapplied to an exchange. Exchanging something shouldn’t be that difficult. It’s easier just to buy it online. Not to mention the supervisor was a little rude and explaining it.
Jesse B
November 14, 2025
5 out of 5
Amazing as alway!

About Best Buy Waterford Lakes

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