I purchased a washer and dryer here and after 3 months the dryer had a damaged part. After three trips out and nearly a month without a dryer, the tech told us that this is a known issue with this model but that it would not be replaced unless they had to come out for repairs more than 3 times. I spent hours on the phone with customer service and was told by a supervisor we would be compensated for the time we were without the dryer, but to call after the repair was completed. Fast forward to that point and now I’m told that there is no way for that to be done. Terrible customer service and I’m told we’ll be stuck with a faulty product until we jump through the hoops of having it fixed multiple more times.
Response from Best Buy
November 11, 2025
Hello Caleb,
Thanks for reaching out and providing your feedback. We can understand why you would feel frustrated with the issue you are having with your repairs. We would like to look into this for you and see if we can help out in any way. To connect with, you can contact us through social media. You can find us at a Social Media platform listed below and reference Google Review #67814 in a private message.
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