Best Buy Waterford Lakes

Janet was the best with geek squad fixing my phone.

Very disappointing experience with Best Buy and AT&T at this location. We completed the transaction on Thursday. When the new phones arrived at the store, two lines with our previous carrier were disconnected before we received the phones, despite being told our service would remain active until we had them and completed the switch. We were also promised 30 days to activate our son’s phone because he is outside the U.S., with another 30-day extension if needed. Those assurances were not honored. Best Buy blamed AT&T, and AT&T blamed Best Buy. The manager on duty at closing was rude and dismissive and interrupted our conversation. We were told to return the next day because the process was lengthy and the staff lacked experience handling it, leaving other employees to resolve it. We left with both lines disconnected, and the issue remains unresolved. We are asking Best Buy and AT&T to work together to restore our service immediately and honor the terms communicated to us..

Fast, easy returns! 😃

Nice clean store, but I just went there to buy a monitor and an employee suggested a different one to the one I was looking at, and told me it was the exact same one but with an adjustable base, which i wanted. I trusted the guy because I don't know much about these and this one is completely different and lacks a bunch of features the other monitor had. The only similarities are the size and price. So he just lied to me to get me to buy a different monitor for no reason?? Very annoying to have a bunch of employees ask me if I need help and then be completely unknowledgeable about the products that I'm looking at.