Best Buy Waterford Lakes

Great selection of products and knowledgeable staff!

Forced by 4 people to get their membership including a manager I ended up getting it because I was so pressured

I used to love going to Best Buy. Now I hate it. And it’s mainly because of the AT&T people and all the sales men in there trying to push other random shit on you. I just want to purchase what I came in for.

⭐ 1/5 Stars — Thousands Spent, Weeks Wasted, and Absolutely No Accountability I have purchased two very expensive televisions from Best Buy over the past two months, both advertised with free professional installation. What should have been a straightforward purchasing experience has turned into one of the most frustrating retail experiences I’ve ever had. First Television: When purchasing the first TV, I specifically explained that it would be mounted on an exterior wall. Best Buy assured me this would not be an issue. After waiting approximately two weeks for installation, Geek Squad arrived and informed me they couldn’t install it because it was an exterior wall. The very condition I had disclosed before purchasing. To make matters worse, the television itself failed after approximately one month. When I contacted Best Buy, I was repeatedly told they weren’t responsible because I was outside their 15-day return window. After considerable back-and-forth, they finally agreed to replace the defective television. Second Television — 100 Inches of Frustration: Despite my first experience, I gave Best Buy another opportunity and purchased a 100-inch television, again with free installation. I waited THREE WEEKS for the installation appointment. On the scheduled day, Best Buy provided a ridiculous 10-hour arrival window, from 7 a.m. to 5 p.m. My family had to arrange our entire day around this appointment. At approximately 4 p.m., after we had waited NINE HOURS, we received a text message informing us that the delivery team would not be coming because the driver had an emergency. I understand emergencies happen. What I don’t understand is how Best Buy considers it acceptable to unilaterally cancel an appointment and reschedule a customer another TWO WEEKS out without even consulting them. No priority scheduling. No meaningful accommodation. No consideration for the inconvenience. Just another two-week wait, as though we were starting the process all over again. When the installation team finally arrived, they assessed the staircase and informed us that their manager would not authorize them to carry the television upstairs because the turn was too difficult. After FIVE WEEKS of waiting, two scheduled appointments, and an entire day wasted, I STILL had no installed television. Here’s my biggest issue with Best Buy: You sell expensive products, promote free professional installation as an incentive to purchase, and then repeatedly fail to deliver the services you promised. Why aren’t installation limitations identified BEFORE customers purchase these televisions? Why aren’t customers given realistic expectations? Why does a cancelled appointment caused by Best Buy result in the customer being sent to the back of the scheduling line? And most importantly, why is there seemingly ZERO accountability for the customer’s time? I’ve now experienced two separate purchases, two installation failures, a defective product, weeks of delays, and repeated customer service frustrations. The common denominator isn’t bad luck. It’s a fundamentally broken customer experience. Best Buy needs to seriously reevaluate how it sells, schedules, and fulfills large television purchases. When customers spend thousands of dollars, they shouldn’t have to fight to receive the products and services they were promised. I won’t be making another major electronics purchase from Best Buy, and I would strongly encourage anyone considering a large television purchase with installation to think twice. The free installation isn’t much of a deal when the installation never actually happens.