Best Buy Waterford Lakes

Geek Squad here is truly the most unhelpful, time wasting, yes men I’ve ever met in my life. Will say anything to get you to shut up and get out the door with no proper fix or kick the can down the road. If you need anything fixed just please go somewhere else.

Great service laptop was missing a charger and wasn't disclosed online manager was called and issue was resolved greater service

The Best Buy Geek Squad electronics installation crew is horrible. I had them install a dash cam, new speakers, and an android auto system in my convertible. First of all they messed with the a-pillar trim and never seated it back in place, they just left it hanging. They broke a ton of clips and never bothered to fix them or even tell me which ones were broken so I could buy new ones. Second of all they scratched my dashboard and left a huge gash in it. I know the plastic AC vent bezel is brittle, and I told them I understood if that plastic cracked. But they literally left a deep gash mark in the dashboard itself. So now I have to find a dash cover for it because it looks horrible. And third of all, the worst thing by far: When they pulled out the interior side trim panels to put in the new rear speakers, they somehow knocked the lower part of the rain guards loose on BOTH sides and didn't even attempt to tighten them back up. Then they replaced the trim and forgot a bunch of screws in the process and just left them sitting in my cupholder. So now the back of my car floods underneath the rear seat because water is directed into the car instead of out the car. This was found out by the upholstery guys who replaced my roof and rain rails and my car has been there for the past 5 days while they are trying to figure out how to fix it. So I am VERY unhappy with this Best Buy. Don't ever go to them if you care about your car, especially if it is a convertible.

Lots of choices, plenty of help.