Excellent customer service agents with knowledge!!!
This will be my last time going to Best Buy. Scheduled a 12:20 PM geek squad appointment showed up on time and they told me to come back in 20 minutes. Once they finally did see me it took 30 minutes for them to figure out if they had the needed part in stock, and if the technician had time to do it today. After all of that, the manager, who had terrible personal hygiene, came over to tell me that they would not fix my phone in store despite my AppleCare coverage because “it would cost the store too much money“
Response from Best Buy
November 22, 2025
Alex,
Thank you for taking time out of your day to share your story and bring this to our attention. Please know that this is not the service we aim to provide and not how we want customers to feel when needing Geek Squad service and repair. So, that we can document what took place, can you please send a private message to our social media platforms on Facebook (https://bby.me/7q3119), Twitter/X (https://bby.me/lgk37e), or Instagram (https://bby.me/tif3uh). In your message please state that you are responding to "Google Review 73113" so we can tie it to your post here.
Ismael A
November 20, 2025
I am extremely disappointed with the recent installation experience at my home. The installation team was unprofessional, disrespectful, and made my wife feel unsafe while I was not home. That alone is completely unacceptable.
When I tried speaking with one of the installers over the phone, he repeatedly interrupted me and dismissed my concerns, stating he had “been doing this for 20 years.” He then confronted my wife with, “Do you know what I do? No, you don’t,” which was inappropriate, intimidating, and completely unprofessional.
No customer should ever feel unsafe or disrespected in their own home—especially by a company they trusted to provide a professional service.
Given this experience, I expect some form of compensation or resolution from Best Buy. If this is not addressed promptly, I will be returning the TV and all accompanying accessories.