I had an outstanding experience at the Waterford Lakes Best Buy thanks to the incredible team on duty.
Sebastian was extremely professional and patient while assisting me with an open-box item I brought in. He carefully reviewed everything, explained the process clearly, and handled the transaction with great attention to detail. His customer-first approach really stood out.
A special thank-you to Natasha, the Manager on Duty, whose leadership and flexibility truly made a difference. She listened, understood my situation, and ensured everything was handled smoothly and respectfully. It’s rare to see a manager who leads with both empathy and efficiency, and it reflects so well on the entire store.
Last but not least, from the moment I walked in, Cameron greeted me with genuine kindness and made the visit feel welcoming and easy.
Overall, this team turned what could have been a stressful situation into a positive, easy experience. Excellent service, great people, and a reminder of why I stay a loyal Best Buy customer.
Highly recommended.
Online order pick up department, horrible customer service
Soloman J
November 28, 2025
Horrible service. Was trying to buy AirPods 4 and heard employees mumbling under their breath about me and my brother. The only thing keeping this from a one star is a lady who asked how our day was going and set everything right with employee.
Response from Best Buy
November 28, 2025
Hello, Soloman,
Thank you for leaving us a review. We can certainly understand the importance of needing courteous customer service. We appreciate your feedback. If you require additional assistance, please reach out to us via social media. Our team will be happy to assist you on the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #76618" when reaching out on social.
Had an issue with my pickup order. Chris the manager provided the best upmost customer service / support that I’ve ever experienced. He really cared, and resolved the problem. Was able to get my order that was for my brother’s birthday, 10/10 experience.