Have had great experience with geek squad at another location and state. Neutral about this location on Alafaya. Went in to see if they could fix a cracked screen for an android phone. So FYI they don't work on android phone. They can ship apple phones to be repaired.
My phone is having issues. I went to the Geek Squad for help under a Best Buy warranty. I was told they only work on I-phones, not Samsung. (They have a HUGE sign in the front over their doors advertising the new Samsung phone.) She said they sell them but they don't service them. She said she would look at it to see if there's anything she could do. Then she went into the back and left me sitting there. After a while, I just left. Don't expect help from the Geek Squad. They haven't been trained in customer service.
Response from Best Buy
May 28, 2026
Hello,
It is understandable to be upset for not being able to get your phone serviced at Geek Squad. To hear more about your experience. Please feel free to connect with is on a private social media link. Mention review # 158260 when providing more details.
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Just bought a laptop and couldn’t be happier. The team is very knowledgeable.