On October 17th around 4:35 PM, I called to ask about the availability of a product. A person named Edi (or Eri, that’s how he introduced himself) answered in a very aggressive way. I was just trying to confirm if he understood my question, but he started mocking me and responding in a confrontational tone. That person does not deserve to work in customer service.
The conversation got so bad that when I told him I would report his behavior, he sarcastically replied, “Oh, I’m so scared.” He was extremely rude and discriminatory. I truly believe he acted that way because of my accent — it felt racist. Best Buy should not have people like him representing their company.
Go to Walmart, Target, or Amazon instead.
Went to buy a stove, comparing prices to other retailers. Better price. Delivery was on time. Delivery was fast, pleasant team and clean.
Salesman was very helpful and didn't push too much after I stated I was just looking, didn't push add-ons, I knew what I wanted and it was straight business.
Staff has always been friendly to me!!