Best Buy Waterford Lakes

I wanted to do a special shout out for Chris in the cowboy boots. He is one of the real ones, and has a lot of knowledge and critical eye towards TV picture testing. He stuck with us for nearly an hour watching regular content to see what the TV would actually be able to do. And you could tell that he knew the specs very well! Thanks Chris!

Curbside not working at the store the past couple times I’ve come here is a huge inconvenience. The app just says the store is closed even though it’s 6 PM and the store closes at 9 PM. The weather is perfect. I go inside they say yes we’re just having technical problems. They make it seem like no big deal. A lot of us choose to go there for pick up curbside when we have kids in the car.

July 2nd, 2025 I took my HP Envy, which I’ve had since 2020 and has been in great condition since purchasing at Best Buy in Waterford Lakes. I went to Best Buy, solely to have more storage added to my laptop. All the years I’ve taken my laptop to Geek Squad, never had an issue. Prior to leaving Geek Squad, I was told someone would call to confirm that my computer was capable of having more storage installed. The Geek Squad (GS) rep Da*bin called and confirmed I could have 4TB installed, and that he’d back up all my files. I get a call the next morning, July 3rd, from that same GS rep telling me my computer won’t turn on and only the light for the charging port is lit. GS rep says he’s going to transfer all my files to a DELL Plus laptop, “an equivalent”, that Best Buy would give on an exchange for my damaged HP. I asked for another HP. Wasn’t an option. Told him I don’t like DELL, I wanted another HP that’s equivalent. I took the DELL. The DELL is crap. Can’t work on my files in Photoshop. Googled reasons, other people mention incompatibility with Photoshop on DELL. Some features don’t cross over or just aren’t available on DELL. I also cannot use the snipping tool, can’t open basic Adobe files or files in general on the DELL. AND he didn’t transfer all my files. I freaked out and was like I need to get my computer back. My files may still be on it. THE DAY I GOT THE DELL AND REALIZED THIS I called that same rep, told him I want to return the DELL and I want my HP back. I purposely made sure Photoshop worked, all my files transferred, and just made sure of no issues with this “New” computer. After some back and forth I was told my HP Envy is “technically Best Buy’s property”. And the way he said it... I left this man a positive review with his manager Nat*sha so HE wouldn’t feel bad for what HE DID? I checked out after that. He then offered me a Lenovo. Anything but another HP. My receipt says I had until August 31, 2025 to return the DELL. I felt like him and his manager, which her name is mentioned on other complaints in reviews here, he and she both were being condescending towards me!? However, I wonder if the full story from her GS rep was told entirely. The manager said because I want to return the DELL, they’re “not going to offer another exchange on the HP”. YOU BLEW MY MOTHERBOARD or whatever? Y'all are at fault. My computer had no issues. I just needed storage. How dare y'all make me out to be the scapegoat. I went there ONLY for storage and got a call that my computer is now no good. Then you offer me a DELL instead of another HP? Get outta here. I can’t even use the snipping tool??? The DELL is corrupt. No way this is “New”. The next day, 4th of July, I ended up buying the HP OmniBook with 2TB because I don’t have time for this or Geek Squad... $1299… a whole new laptop. I’m so irritated with this entire experience. Thursday, July 10th I get a call from the GS manager saying she was calling because she understood “I had some confusion”. I’m not confused. Your employee is confused or is confusing you!? Stop with the condescending nonsense. THEN the Geek Squad manager tells me I OWE money? $53.25 since I didn’t pay taxes at the time of purchasing my HP back in 2020!? I show her my receipt that I did… it was $52.01. When we did the exchange, the cost of the laptop WITHOUT TAX was used to “exchange” the HP for the DELL. Geek Squad did that. Why? Idk??? The HP was $799.99, the DELL $749.99. Do the math. $799.99 - $749-99 = $50!? I owe NOTHING. No money was tendered from neither party. After complaining to another manager, because I was pissed she made me pay $53 for my HP back, is when I mentioned I’m tax exempt. It had been 10 minutes, said she couldn’t process a refund. Then says “You didn’t tell me you were tax exempt” then refund the tax? The difference of $50 (a credit) from the exchange of the 799 and 749 was clearly on the receipt and used towards the tax of $48.75 for the DELL, which I was credited $1.25 on a gift card!? Stop trying to have the upper hand because Y’ALL are in the wrong!? Omg!!! Ugh!!!

Friendly, helpful staff, I had to return a monitor and had no issues in doing so.