They won't let you talk to departments unless they have your profile. I just wanted to talk to the people installing the car stereo; they would not transfer me unless they had a profile on me. How dare they want to sell my information? So you can't talk to anybody unless they have a profile on you. That means they are selling your information, making money off you, even though they'll tell you on their websites that they're not; therefore, they are illegally providing a financial benefit to their company at customers' expense
Response from Best Buy
October 17, 2026
Hello,
It's unfortunate your experience was a negative one. We would like to hear more about the concerns you have and help in any way we can. Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 239751 in your message to us.
X: https://bby.me/v4VDQu
Facebook: https://bby.me/KhGFNX
Instagram: https://bby.me/js1aZV
Complete waste of time did a pre-order online went to the store said it’s out of stock sent me to West Palm Beach got to West Palm Beach and they said that I can’t get it here that I have to cancel my $1400 order and repurchase. Wasted 2.5 hours traveling to n from stores
Christine J
September 20, 2026
Very disappointing experience at Best Buy. I waited over thirty minutes for an open-box item, only to find that the store’s inventory was not properly updated. The manager, Jay, did nothing to resolve the situation or extend any courtesy for the inconvenience and time wasted. Best Buy should keep its inventory accurate and train its managers to provide better customer service when mistakes happen.