Complete waste of time did a pre-order online went to the store said it’s out of stock sent me to West Palm Beach got to West Palm Beach and they said that I can’t get it here that I have to cancel my $1400 order and repurchase. Wasted 2.5 hours traveling to n from stores
Christine J
September 20, 2026
Very disappointing experience at Best Buy. I waited over thirty minutes for an open-box item, only to find that the store’s inventory was not properly updated. The manager, Jay, did nothing to resolve the situation or extend any courtesy for the inconvenience and time wasted. Best Buy should keep its inventory accurate and train its managers to provide better customer service when mistakes happen.
This is my favorite store to go to, whether it is simply shopping or catching Pokémon. Deborah is the absolute best. Whether she's checking me out or getting us set up for drop day, she does it with such ease and she enjoys engaging with the customers. Definitely a positive asset to the store.