Justin T
December 24, 2025
Bought an open box TV with no comments about anything missing and got home to just a TV, no remote, stand, power cord, nothing. I feel like I wasn’t expecting too much for it to still have those three things. Quality control needs to be addressed.
Response from Best Buy
December 24, 2025
Hey there, Justin!
Thank you for taking the time to reach out on Google with a review. We can fully understand the need for support when it comes to an open box TV. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #94416 in your message. You can find us here:
- Facebook (https://bby.me/qd1rfo)
- Twitter/X (https://bby.me/c69lzg)
- Instagram (https://bby.me/uvrang)
Andrew B
December 23, 2025
Third party marketplace items. Do better Best Buy they are ruining your stores. I ordered and item on Dec 9th. Was supposed to be here 15th for a Christmas gift. Got an email would no longer be here until Dec 29th, I no longer need since it will be past Christmas. Best Buy cannot do anything since it’s a third party seller. Will be canceling card as well as no longer shopping at Best Buy if they cannot even take care of items they sell. Do better Best Buy
Response from Best Buy
December 23, 2025
Hello, Andrew.
We always want our customers to be satisfied when purchasing items from our Marketplace. If you are still needing help, please send us a private message on social media. Please reference your Google review number 93664, when you reach out. Cheers.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
Horrible customer service
Response from Best Buy
December 22, 2025
Hey, Terry,
We appreciate you taking the time to reach out here to share this review, although we hate to hear it is due to a negative experience. We'd be happy to learn more to see how we can help.
To get started, please send us a message on Facebook (https://bby.me/dkxeco), Twitter/X (https://bby.me/fcx4oz), or Instagram (https://bby.me/a9er6e). Please also include a note stating you are reaching out from a Google review by including this reference number: #93018. We look forward to hearing from you!
Preston S
December 22, 2025
Looking at Security camera system I wanted kept pushing for expensive system with internet access
Response from Best Buy
December 22, 2025
Shopping in our stores should be a pleasant experience, and we understand the frustration when you felt we missed the mark. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/6dsl86), Twitter/X (https://bby.me/yxgt5z), or Instagram (https://bby.me/3g6nf0), and mention your Google review, 92968.