Love Best bye, I bought laptop with 12 months payment pkan without interest, great service, pleasant atmosphere
Gage helped with the purchase of a new phone and trading phone in. Great process and he was such a good help and knowledgeable.
Where the 1 star comes from is the process that is new having to go to geek squad and they help with the phone transfer instead of the phone people able to help you have to pay and wait for hours and waste your day just for them to do something we could have done ourself or the phone people know how to. Shouldn’t be a requirement. 2 hours wasted. Plus there are only 2 people that are there to help and line of people with appointments and without appointments. They need to come up with something else. Maybe just a line for trade in phone service to transfer.
Response from Best Buy
January 11, 2026
We appreciate you taking the time to leave a review, and understand the frustration when a transfer process did not meet your expectations. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices.
Please reach out to us in a private message on Facebook (https://bby.me/66s07z), Twitter/X (https://bby.me/xt6lj6), or Instagram (https://bby.me/jbqpd4), and mention your Google review, 103538.
Just needed a splitter and a couple cables. No splitter and the cables were overpriced. A 20 dollar cable was 40 here. Don't recommend.
Joseph D
December 31, 2025
Worst experience ever. I purchased a Bamboo p1s combo 3d printer that was sold by best buy not marketplace on dec 30 for $549. Payment went through. Next day at 8:15am i got an email that my order was canceled. I talked with chat a person named Reese and asked why, the said they were out of stock but the could help me place a new order because they are back in stock. I asked how could that be, it's been 30 min since it was canceled. I asked what if I place the new order and it gets canceled again, I was assured that would not happen. They texted my a link to my new order all i have to do is pay again even though I have not been refunded for the first one. I decided before I continue I wanted to talk to a real person. On the app I was connected to a woman, told here what was going on, she said to not pay for the order because the item is not in stock and it would be canceled again. This is just a ridiculous way to do business. Now I have to wait for my refund In order to buy elsewhere. And if the sale ends i guess in just out of luck
It has not been a pleasure doing business with you Best Buy.