When I go tombesr buy , its not for the best buy . Its for prodcta that are hard to find . Or te newes5 electonic thing on the market
Hard to find help in store. Geek squad great.
Response from Best Buy
April 14, 2026
Hello, thank you for leaving us a review. Its great to hear that your local Geek Squad Agents are top notch. Being able to get assistance before you purchase your other electronics is definitely important. Can you please reach out to us via private message on one of the following platforms with more detail about your experience? Please begin your message with "This is regarding my Google Review #141537".
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took my laptop into the geek guys and they charged me 200 bucks, 3 days later picked it up and at the counter we checked the computer to see if it was fixed and right at startup it was not fixed, they said they would refund me just to get me out the door, never got the refund, go somewhere else, there are small company's they will give you real personal service, best buy you will never be able to contact the store afterward, they hire anyone off the street to work on your personal stuff BEWARE
Response from Best Buy
April 10, 2026
Hi, Thomas
We appreciate you taking the time to write us regarding your experience with the Geek Squad Team. Having them look into your concerns is supposed to make these types of situations simple. This is not the experience we want for you. Let's get this looked into further for you.
Please message us through our social media channels on Instagram (https://bby.me/XLSX2x), X/Twitter (https://bby.me/aHyTzC) or Facebook (https://www. https://bby.me/twKBsb) with the details of your situation, as well as Google Review 140118. We look forward to hearing from you.
Geek Squad as well all staff friendly as well very knowledgeable and great electoni advise