Worst customer service I’ve had in a long time. Two employees, Rocher and Erick, were completely unhelpful and clearly didn’t care about what I was actually asking for. When I asked specific questions about Wi-Fi modems, they showed zero interest in helping and brushed it off like it didn’t matter. Instead of answering questions, they were pushy and kept trying to force Best Buy memberships on me. The whole interaction felt fake and disrespectful, like I wasn’t a person just another number they were trying to squeeze something out of. Neither one showed any real interest in helping, and it honestly came off like dealing with con artists rather than customer service reps. Do yourself a favor and just buy off Amazon to avoid wasting your time and dealing with this nonsense.
Not the greatest selection.
Response from Best Buy
January 30, 2026
Hello Carol,
Thanks for reaching out and providing your feedback. We would love to document your experience as see if we can help you find what you are looking for. To connect with a representative, you can contact us through social media. You can find us at a Social Media platform listed below and reference Google Review #110939 in a private message.
• Facebook (https://bby.me/11h2zy)
• Twitter/X (https://bby.me/yjesl6)
• Instagram (https://bby.me/6antyu)
xVgMgUPgjM4egr5PhLPxh
January 28, 2026
Walked in looking for a travel sat-dish. 5 Bestbuy employees standing around pointing at their phone in the computer area while we stood around waiting for help. We walked over and asked one of the blue shirts for help and they were talking about sports. He said he would be right with us and went back talking about football to the 4 other guys.
We ended up NOT WAITING for the bestbuy employees to get done talking amongst themselves.
HomeDepot sells the same satellite hardware for the same cost and LESS HASSLES!!
Response from Best Buy
January 28, 2026
Hi, there. Not receiving the proper assistance is far from the expectations we aim to provide. If you need any assistance or would like to get this documented, please reach out to us on Facebook (https://bby.me/bb9svx), Twitter/X (https://bby.me/glmvs6), or Instagram (https://bby.me/ldqdgh) and include Google Review number 110142. Thank you.