Best Buy Panama City

Well me and my fiance went into this store was told a day to come back to get something we waited and came at the time we was told and guess what they come and tell us sorry you was told the wrong day... Made me upset... Nice store tho but don't believe what they tell ya...

Fast service

Why would the website allow me to book an appointment for a phone repair and ask what I needed and then not inform me that the item is not in stock? Wasted a drive from the west end. Best Buy is awful.

I rarely leave one-star reviews, but this experience earned it. I had a Geek Squad appointment at **12:20 PM** and wasn't even called to the desk until **1:00 PM**. I checked in my work laptop to see if there was any quick, surface-level solution for the slow performance. I made it clear **three separate times** that I could **not** leave the laptop overnight because I rely on it for work. The employee acknowledged this every time, wrote my personal cell phone number on the paperwork, and specifically told me they would call me before closing so I could pick it up that same day, regardless of whether they found a solution. I went back to work expecting a call. No one ever called. Around 8:00 PM, knowing they closed at 9:00 PM, I tried calling the store. Instead of reaching Geek Squad, I had to deal with an AI phone system that couldn't help. After finally reaching an overseas call center, I spent several minutes trying to explain the situation. The representative eventually attempted to contact the store, came back, and told me, "They'll call you... maybe in two hours." That would have been after the store closed. I drove to the store myself. After another wait, I was told by the Geek Squad employee that she couldn't release my own laptop because no repair technician was available, and it was "against policy." That was never explained when I checked it in. If they knew they couldn't return my laptop without a technician present, they never should have promised I'd have it back that evening. Only after insisting that I was not leaving without my own property (and being told no 3 times) did someone finally help. To make matters worse, the manager (white male with glasses) was completely unprofessional. While customers were waiting for assistance, he was laughing and socializing with employees. When I finally spoke with him, instead of apologizing for the missed commitments, poor communication, and wasted day, he chose to lecture me about my attitude. After keeping my laptop for roughly **eight hours**, absolutely nothing had been done. No diagnosis. No communication. No phone call. No follow-through on what was promised. The issue wasn't that they couldn't fix my laptop that day. The issue was the complete lack of communication, failure to honor what was promised, and poor customer service from start to finish. If your computer is important for work, I would think twice before trusting this Geek Squad location.