Best Buy Panama City

Customer service is terrible.

Amazing deals!!!

Best Buy Corporate Team, I am writing to share a recent experience that left me disappointed and confused. I have been purchasing from Best Buy since starting my company ICU Security in 1999. I have a long standing Best Buy business account and a valid tax resale certificate on file. Over the years, I have provided this certificate in person, left copies at stores, and more recently was told it could be entered into the system and looked up when purchasing resale items. On Sunday, while in Florida, I drove an hour and a half to the nearest Panama City Best Buy to purchase a specific laptop for a customer that needed it by Monday or Tuesday. I knew exactly what I needed and was ready to complete the purchase within minutes. The laptop was rung up, but the tax could not be removed. The associate could see my business account but could not explain why the resale tax exemption could not be applied. Management offered no solution other than telling me to buy the laptop with tax, keep the receipt, and return later to address the tax issue. That solution would have required another three hour round trip drive, and there was no clarity on whether I would need to bring my tax form again. Because of that, I chose not to complete the purchase and instead attempted to buy the same laptop online the following day. I was then told the sale had ended and the price had increased by $200. I explained the situation in detail. A supervisor confirmed that if I had completed the purchase and returned the next day, the deal would have been honored. Since the transaction did not go through due to the tax issue, the price Sunday price would not be honored. That outcome lacked common sense. A long term business customer was ready to purchase, prevented from doing so by an internal process issue, and then penalized for not completing a transaction that should have been simple. I ultimately asked to be removed from the business account tied to my tax ID because this experience made it clear that my business is not valued in the way I expected. I am not writing this to be vindictive. I am sharing it because this situation should never have escalated the way it did. In hindsight, I should have paid the $45 in tax and avoided all of this, but that does not excuse the breakdown in process or decision making. At a minimum, the sale should have been honored, or a reasonable accommodation such as a gift card for the inconvenience and travel should have been offered. I hope this feedback helps prevent a similar experience for other business customers. Ryan Reid

Sebastian was incredibly helpful!