The low stars is for customer service. I just went there to pick up an item I bought online. An exception of the gentleman greeting at the door (tall young black gentleman), he seemed approachable and answered my questions. And this other young guy, but he was busy with another customer, which I understood. The rest, they seemed unapproachable and cero guidance when I was trying to get some help. I even tried to get the attention of this female employee and she seemed like she didn't hear me. I'm sure she did. This was on 3/7/26 around 0750pm. It's sad to see how customer service is so bad nowadays.
Expencive. Stick with amazon
Went into store to do a exchange, system was giving serial numbers issue although the item and serial on receipt matches. Waste of time and my total membership honestly. There was a price difference for exchanging the same item with an active protection plan.
Response from Best Buy
March 03, 2026
Hi Kempton,
Thanks for sharing this review with us. We're concerned to hear about this experience and can understand your frustration with the system issue and cost difference for the exchange. If you can send a private message on one of our social media platforms, Facebook (https://bby.me/z9e463), Twitter/X (https://bby.me/ap00ui), or Instagram (https://bby.me/9byohq) and mention your "Google review #125329," we'll be happy to look into this with you.