Best Buy Pembroke Pines

I had a very disappointing experience today with Sam A at Best Buy. Before interacting with me, I observed him providing attentive and friendly service to another customer. However, when it was my turn, his attitude changed completely. I politely asked for information about a product and requested to take a closer look at a display unit, something that is normally accessible to customers. Instead of helping, he was dismissive, unwelcoming, and seemed annoyed that I was asking basic questions about a product I was interested in purchasing. As a Latino customer, I left feeling uncomfortable and concerned that I was not treated with the same level of respect and professionalism that I witnessed him provide to another customer just minutes earlier. Whether intentional or not, the difference in treatment was noticeable and disappointing. Best Buy should be a place where every customer is treated equally and respectfully. I hope management reviews this situation and reinforces the importance of providing the same quality of service to all customers, regardless of their background. Unfortunately, this interaction left a very negative impression and made me reconsider shopping at this location in the future.

Best Buy took $1200 from my bank account. They stated i bought a laptop. I never bought a laptop. They had my bank information because I purchased a 100" tv a month earlier. They then without permission did steal $1200 from my bank account. Best Buy then hid information that proves i never purchased a laptop. Do not buy from Best Buy. They will steal from you. >

Staff was super knowledgeable and helped me get the best of what I needed!

Unfortunately, this review is directed specifically toward the Geek Squad appointment process. If customers are allowed to make appointments 20 minutes before closing(GS), there should be a clear note stating that certain services, such as battery changes or anything that requires additional time, may not be available during the last appointment slot. I made an appointment for Saturday at 5:40 PM, which was the last available appointment. Since the website allowed me to book that time, I assumed the service would be provided. I arrived at 5:38 PM, but by 5:45 PM I was told the service could not be completed because the technician was clocking out for the day. I completely understand employees have scheduled hours and are allowed to clock out and go home. However, the system should not allow customers to book appointments at that time if there will not be a technician available to complete the service. Also, this was not a free service. I was fully expecting to pay for the work.