Annabelle R
August 11, 2025
Original salesperson was too busy to come back and serve me.
I can’t believe the the reviews are above a 4 at this store on here. My last two visits trying to purchase two different items. I had the same exact experience of a broken system, waiting for someone to help me. The second item I was purchasing was a very expensive lens. I asked to see the lens on a camera and for some strange reason, they just couldn’t figure it out. I walked away and I’ll be making my purchase somewhere else.. I will avoid this store as much as possible. I’d rather pay a little bit more somewhere else and have better service. No wonder online shopping is winning.
Response from Best Buy
August 11, 2025
Hello, Paul.
Thanks for sharing your experience with us. We know how important it is to be able to get knowledgeable customer service, especially when purchasing a new camera lens. If you still need some assistance, please send a private message out to one of our live representatives through one of the social media platforms below. Be sure to reference your Google Review number 27598.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
Cheers,
^ Jason
Friendly staff! Helpful and my visit was expedited rather quickly at the service desk.