I love how this store always have more than enough sales associates! I needed a new macbook pro on the fly (I'm a graphic designer and my computer gave out so I needed it asap), I walked into the store when they opened at 10am, and was out the door in about 30 minutes with my new computer. There was a plethora of sales associates, and I got so lucky with one particular associate, Kenneth. He was awesome! He provided me a seamless transaction. I wish all sales associates were like Kenneth! Best Buy will for sure be my go-to for all things electronic.
Phone staff took care of me yesterday morning. Very happy. Got a Google Pixel 10a.
Service was fast and someone helped me find what I was looking for quick
Ginebrita L
April 02, 2026
Very poor customer service at the Best Buy on Pines Boulevard in Pembroke Pines. I visited the store on April 2 at around 8:00 PM, and the experience was extremely disappointing. I went in planning to buy several items, but after walking around for quite a while, I couldn’t find a single employee to help me.
I then went back to the young guy at the entrance and asked if he could help me find someone. He told me there were employees available, but that he couldn’t help me himself, and his attitude clearly showed he didn’t care at all.
Because of this, I ended up leaving without buying anything. Completely unacceptable. Customer service at these big stores keeps getting worse.