Best Buy Pembroke Pines

I purchased two TVs at the end of March, and Best Buy came to install them in early April. At the end of July, the TV in my living room suddenly fell off the wall. The wall was damaged, the TV stand was damaged, and the TV itself was also damaged. Thankfully, no one in my family was injured. This could have been a very serious accident. I immediately went to Best Buy to report the incident. We provided photos as well as video footage from our home security cameras showing what happened. Since then, we have gone back to the store approximately seven times trying to follow up on this matter. Each time, we were simply told that a claim had already been submitted. At the beginning, I received one email confirming that my case had been received, but after that, there has been no meaningful follow-up, no resolution, and very little communication. The incident happened at the end of July, and as of September 15, I still have not received any update regarding the status of my claim. Nearly two months have passed without any meaningful response or progress. When I purchased the TVs and installation service, I was given many assurances about the quality of the service. However, now that a serious problem has actually occurred, I feel that the responsibility is being passed around and the issue is being delayed instead of properly addressed. For a company as large and established as Best Buy, I find the way this matter has been handled extremely unprofessional and disappointing. This incident caused significant property damage and could have resulted in someone being seriously injured. I expect this matter to be taken seriously and resolved promptly.

Friendly and helpful service.

Good spot.

Very good customer service and a big Best Buy. I really liked it. I was able to buy my PlayStation five find my control, but they just didn’t have a lot of games that I wanted for my PlayStation five so I had to go to another store that it was not Best Buy to buy my games for my PlayStation.