Best Buy Pembroke Pines

Went around to see new items being exhibited there.

Muy buena atención, rápida y eficiente.

I went in for a price match on a WiFi 7 TP-Link system. The young lady in customer service was not the best when it comes to customer service. She ended up calling another associate with over 20 years with the company. Unfortunately, she said she did not believe it was the exact same item. She went to the general manager and relayed the information but did not provide the correct information and my price match was denied. I actually left the store really annoyed and could not believe that despite me showing her directly on the manufacture website the exact same model, she blatantly denied the price match. I was so bothered and annoyed that I returned to the store and asked to speak to a general manager. This is where the GM Mark came. I explained the situation to him, I showed him the information on the Best Buy site, Costco site (for price match) and the manufacturer website. Luckily he was clearly an individual that not only had common sense but also good management / customer service skills. He recognized that it in fact was the exact same item and honored the price match. He explained that the veteran associate that originally came to him provided him with incorrect information. Overall it was frustrating but Mark (GM) made it right and kept a appreciative customer who will return in the future for additional purchases. Thank you Mark for making it right!

I purchased a roll of HP ink #63 black. I always purchase it. They always have great prices. The service is always on point. here the total was $28.88 that's with tax. I use curbside they came right out no waiting. I definitely will purchase again here at this location in Pembroke pines, and I will also use the curbside. Thank you guys for great service and handling things expeditiously.