Best Buy Pembroke Pines

Found what I needed, reasonably priced and received great customer service.

Frustrating experience over a missing game voucher Bought two Nintendo Switch 2 bundles on Sunday. Got them home, set up in the kids’ rooms, transferred all their data from the old Switches — only to discover that night there was no game voucher in the box. Called the store the next day and got routed to a call center instead. Spent 45 minutes trying to get help, was told someone from the store would call me back. No call ever came. Called again the next day, another 45 minutes, this time told to just go to the store and they would be able to give me the voucher. Got to the store, and the manager pulled up the order — said everything scanned out fine and asked me to bring the Switches in to check them. So I drove home, repacked both units, and drove back. Same manager then admitted an employee had pulled the wrong box off the shelf, and whoever checked me out should have caught it but didn’t. She exchanged it for the correct box with the voucher — but now I had to redo the entire data transfer from the old Switch 2 to the new one, which took another two hours with Geek Squad. Total: almost 4 hours of my time, two trips to the store, and two lengthy call center calls — all because a box wasn’t checked at checkout. That said, Phil and Jaelon in Geek Squad were great — patient and helpful getting everything sorted out. They’re the reason this ended on a decent note.

1:30hrs to pickup a laptop… no wonder it’s doomed.

It has now been 7 days, and your company still has not picked up the broken TV that was sold to me. I also want to clarify that simply taking the TV off the wall is not an uninstallation. It requires no tools—only lifting it off the wall mount. Charging an additional fee for that is unreasonable, especially after delivering a defective product. To make things even easier, I placed the TV right in front of my front door, yet no one has come to pick it up. The delivery company, CTSI, has been completely disorganized throughout this process, and the overall customer service from both companies has been extremely disappointing. Based on this experience, I will never purchase from either company again, and I would never recommend either of them to anyone. This has been one of the worst delivery and return experiences I have ever had.