Victoria
January 15, 2026
I hate companies that don’t know how to simply pick up the phone. SMH.
Response from Best Buy
January 15, 2026
Hey there, Victoria,
We understand the importance of being able to reach someone when calling in. Please send us a private message on Facebook (https://bby.me/upaffl), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: ##105009".
Michael C
January 15, 2026
After 8 years of shopping at Amazon Costco and brandsmart, I visited Best Buy for a specific laptop deal. Unfortunately, the experience confirmed why I shifted away from the big-box retail Best Buy. Upon entering, there was no greeting or direction. After searching for the product myself and waiting 20 minutes for assistance, I was dismissively told I had to be on a ‘list’—a process that was never communicated when I arrived.
While multiple employees appeared idle, I only received help after asking a third-party vendor (Samsung) to intervene. The checkout process was equally frustrating; the cashier focused on upselling rather than efficiently handling the transaction, and the system contained outdated profile information from 15 years ago that delayed the process further.
Despite the competitive price, the total lack of service and empathy makes this my last visit. I will continue to prioritize retailers like Amazon, Costco, and Brandsmart who value customer time and efficiency."
Prices are incredible, prefer than Apple store, always got better prices.