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Frequently Asked Questions About Best Buy Pembroke Pines

How do I check product availability at the Pembroke Pines Best Buy?
How do I check my order status?
My local Pembroke Pines Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Pembroke Pines stores’ holiday hours?

Recent Reviews

4.3
(7884 reviews)
billy r
October 02, 2025
1 out of 5
Worst customer service EVER!! I ordered a pre-owned iPhone 14 256gb, Excellent condition for a birthday present. Best Buy created a shipping label and never shipped the phone yet still made the charge on my card, which basically means FRAUD!! They are super shady and the customer service is outsourced and no one seems to be able to rectify the situation. I’ve been told by so-called customer service that they cannot cancel the order which was placed on 8/28/25 and the shipping label was created on 8/29/25 (the very next day). I was falsely led to believe that I would be able to pick up the phone 5 days after purchasing it online. Today is 10/2/25 and the only action that has ever been made is charging my credit card $548.74 and then creating a shipping label. I checked my account and it continues to show a pending charge on my credit card which leaves my card with a lower available balance for purchases. Best Buy claims that they cannot cancel the order and they don’t have any further information. I was advised that I would need to take them to small claims court. I would like to give Zero stars. All of this equals poor management. The thought that a company that’s been around for so long is willing to steal products and fraudulently charge their customers credit cards, sickens me. I am beyond disappointed.
Justin J
September 30, 2025
5 out of 5
Janiel was really helpful. Thanks Buddy
adam J
September 25, 2025
5 out of 5
Abigail was amazing on helping me selecting a new printer
sayed m
September 20, 2025
5 out of 5
Thank you . Great shopping experience.

About Best Buy Pembroke Pines

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