I ordered a washer over the phone, but the delivery today was a disappointment. I took time off work only to receive a water hose—not the washer. Additionally, they used a company called Roadie, which has a track record of misdelivering packages. This has happened three times, with packages left at my front gate and stolen, forcing me to file police reports to get my money back.
Unlike UPS or the post office, Roadie has not been reliable. While the store and products may be average, their service matters. Other retailers ensure trusted deliveries. I recommend reconsidering purchases from Home Depot, Lowe's, Target, and similar stores for major appliances.
Response from Best Buy
April 13, 2026
Hello, Erick,
Thank you for reaching out with your feedback. Having your appliance delivery arrive without the appliance would be very frustrating, so we can understand your concern. We'd be happy to look into this for you and assist in any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/mowK8T), Twitter/X (https://bby.me/pwnIP0), or Instagram (https://bby.me/DexrSF). Please reference Google Review, #141180.
I would like to recognize Abigail for her outstanding customer service at Best Buy.
From the moment I walked into the store, she greeted me warmly, asked for my name, and took the time to understand exactly how she could help. I was looking for a wireless charger and a screen protector for my new Samsung S26 Ultra. Although the items were not available at this location, Abigail truly went the extra mile by locating where they were in stock and guiding me on how to get them.
This level of dedication and professionalism makes a big difference.
This has been my go-to store for electronics for over 10 years, and experiences like this are exactly why. The store consistently maintains high standards of customer service and is, in my opinion, one of the best places to find the latest and most innovative technology.
Thank you, Abigail, for your excellent support!
I love how this store always have more than enough sales associates! I needed a new macbook pro on the fly (I'm a graphic designer and my computer gave out so I needed it asap), I walked into the store when they opened at 10am, and was out the door in about 30 minutes with my new computer. There was a plethora of sales associates, and I got so lucky with one particular associate, Kenneth. He was awesome! He provided me a seamless transaction. I wish all sales associates were like Kenneth! Best Buy will for sure be my go-to for all things electronic.