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Frequently Asked Questions About Best Buy Pembroke Pines

How do I check product availability at the Pembroke Pines Best Buy?
How do I check my order status?
My local Pembroke Pines Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Pembroke Pines stores’ holiday hours?

Recent Reviews

4.3
(7893 reviews)
Pedro P
October 16, 2025
5 out of 5
Muy buena variedad en tvs y celulares
Richard Q
October 15, 2025
5 out of 5
Staff were few which is understandable since the chain is struggling. But when I got assistance they were quite helpful
Marila V
October 08, 2025
5 out of 5
Excelente servicio
billy r
October 02, 2025
1 out of 5
Worst customer service EVER!! I ordered a pre-owned iPhone 14 256gb, Excellent condition for a birthday present. Best Buy created a shipping label and never shipped the phone yet still made the charge on my card, which basically means FRAUD!! They are super shady and the customer service is outsourced and no one seems to be able to rectify the situation. I’ve been told by so-called customer service that they cannot cancel the order which was placed on 8/28/25 and the shipping label was created on 8/29/25 (the very next day). I was falsely led to believe that I would be able to pick up the phone 5 days after purchasing it online. Today is 10/2/25 and the only action that has ever been made is charging my credit card $548.74 and then creating a shipping label. I checked my account and it continues to show a pending charge on my credit card which leaves my card with a lower available balance for purchases. Best Buy claims that they cannot cancel the order and they don’t have any further information. I was advised that I would need to take them to small claims court. I would like to give Zero stars. All of this equals poor management. The thought that a company that’s been around for so long is willing to steal products and fraudulently charge their customers credit cards, sickens me. I am beyond disappointed.

About Best Buy Pembroke Pines

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