I purchased a TV from this store, and the entire experience has been extremely disappointing. My replacement delivery was delayed multiple times over the last two days, only for the delivery team to arrive and tell us they could not remove the existing TV from the wall.
They actually expected my wife to remove an 85-inch TV by herself. Even worse, they said that if we wanted them to do it, we would have to pay an additional fee—something that should have been clearly communicated before the delivery.
This level of customer service is unacceptable. After wasting our time and creating unnecessary frustration, the company still failed to provide a complete delivery and replacement service.
I will be returning this TV, and after this experience, I will never purchase anything from this store again. I cannot recommend a company that treats its customers this way.
Response from Best Buy
July 04, 2026
Hello, Kristhian,
Thank you for sharing your concerns with your delivery and setup for your new television. We understand that not having paid for uninstall of your last television can be difficult. We would be glad to chat with you to notate your experience further if you would like to reach out to us on any of our social media profiles below with Review 182535.
Facebook (https://bby.me/iNgeJX)
X (https://bby.me/QLqRxp)
Instagram (https://bby.me/boriM1)
Staff is friendly and knowledgeable. Geek Squad is top notch. Fast and efficient. Highly recommended.
I'm very little products. I'm not an exciting atmosphere. Employees do not help hey, rather talk to each other than say. Hi, can I help you? Those days? Are gone? Hi, blame the managers. They're not behind them, making sure that they're doing their job
I went in today to purchase a gaming computer and came out with the pc and monitor thanks to Troy. It was an awesome experience with the man, very knowledgeable and down to earth guy. He guided me and found awesome deals for me, will definitely keep going back to that store thanks to him. Very happy with the purchase.