Mildred G
February 18, 2025
Excelentes vendedores y una muy buena explicación sobre sus productos y precios, me ayudaron mucho 👍
Sandra D
February 16, 2025
I have been a loyal customer of Best Buy for over 20 years, but my recent experience with Geek Squad has been extremely disappointing. I arrived at 6:35 PM, just before closing at 7 PM, only to be told that they couldn’t accept my computer for drop-off because they require a two-hour lead time for paperwork processing. I didn't even need it fixed today—I simply wanted to drop it off.
The lack of flexibility, combined with unsupportive management and outright disrespectful behavior from the staff, has completely shattered my trust in their service. Now, they even require an appointment for drop-offs and pickups—a policy that was never clearly communicated when I invested hundreds of dollars in an expensive warranty.
I feel that my money deserves better service, and I will be taking my business elsewhere.
Response from Best Buy
February 17, 2025
Hello, Sandra,
Thanks for reaching out and providing your feedback. We are saddened to hear that you had a negative experience when attempting to drop your device off for service. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please contact us on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #64820947" and share your full name, email, and phone number.
Thanks,
^Jacob
Geovanis J
February 16, 2025
I had a negative ongoing experience with the Davie store but went to this location later at night and even though I am not able to buy the product for to availability, I wanted to say that a very nice and professional young person by the name of Lisette in the TV section helped us out and was so nice and proved that some people will do care about customers.
Thank you Lisette, hope management sees this!!!!