Best Buy Pembroke Pines

We bought a washer and dryer on July 1st. At check out were told delivery and installation would be on July 9th, not ideal, but agreed. Installers came on the 9th, broke a valve causing it to slow drip leak and said a plumber needed to come repair it before machines could be installed. They left machines in my garage and said they could come back within 2 days (July 11th) for a 10-15 minute connection. We hired an emergency plumber and dry wall repairman required for $750 same day repair. Called the number provided by Best Buy technician to schedule return for installation and its an AI agent that can't do anything. Finally got through to a live person who said she can't do anything but schedule an appointment for July 13th. This would mean 2 weeks without washer and dryer. We decided to return back to Pembroke Pines Best Buy store on July 10th and spoke to a manager Kevin in the washer/dryer department to see if he could get technician back out on the 11th. He said he has no way to speak to anyone in installation area nor escalations but by sending an email. He also provided his email as the only way we could contact him. Good luck with that as we tried to do so on the 11th when we again wasted our day wondering if a technician was going to show up at the house. No response from Kevin to date. We are scheduled for technician installation on the 15th. This is an absolutely awful experience and Best Buy should be ashamed of the way it treats its customers.

Found what I needed, reasonably priced and received great customer service.

Frustrating experience over a missing game voucher Bought two Nintendo Switch 2 bundles on Sunday. Got them home, set up in the kids’ rooms, transferred all their data from the old Switches — only to discover that night there was no game voucher in the box. Called the store the next day and got routed to a call center instead. Spent 45 minutes trying to get help, was told someone from the store would call me back. No call ever came. Called again the next day, another 45 minutes, this time told to just go to the store and they would be able to give me the voucher. Got to the store, and the manager pulled up the order — said everything scanned out fine and asked me to bring the Switches in to check them. So I drove home, repacked both units, and drove back. Same manager then admitted an employee had pulled the wrong box off the shelf, and whoever checked me out should have caught it but didn’t. She exchanged it for the correct box with the voucher — but now I had to redo the entire data transfer from the old Switch 2 to the new one, which took another two hours with Geek Squad. Total: almost 4 hours of my time, two trips to the store, and two lengthy call center calls — all because a box wasn’t checked at checkout. That said, Phil and Jaelon in Geek Squad were great — patient and helpful getting everything sorted out. They’re the reason this ended on a decent note.

1:30hrs to pickup a laptop… no wonder it’s doomed.