Daimarelys R
December 23, 2025
Nobody helps you, they send you from one place to another, and nothing happens.
Response from Best Buy
December 23, 2025
Good evening,
Thanks for taking the time to share this with us. We understand being bounced around to different people and not getting the assistance that you need, isn't ideal. We'd be happy to look into this with you, if you can send a private message on one of our social media platforms, Facebook (https://bby.me/onj73l), Twitter/X (https://bby.me/u05o6r), or Instagram (https://bby.me/2pt778). Please also mention your "Google review #93945" in your message.
I tried getting help from an employee named Shaka and he refused to help me either anything because he said his only job was check out ! One of my questions was where is the bathroom lol. Cmon what’s going on !
Response from Best Buy
December 23, 2025
Hello, David,
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience in store. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please be sure to add "Google Review: #93890" for reference. You can find us here:
Twitter(X):
https://bby.me/sbk01s
Facebook:
https://bby.me/6oy4d0
Instagram:
https://bby.me/k2lsjp
Siempre que llegó a USA , no puedo dejar de acudir a BEST BUY, consigo te todo, a buenos precios
Daniela
December 22, 2025
Everyone was very pleasant except an employee with light skin, straight long dark hair, and glasses. Just after arriving to the checkout to “assist me” at around 11:20am today, the employee quickly informed me that she would not be able to find something that someone else already clearly didn’t find. That’s fair, but checking one more time would have been nice especially since going to checkout was the recommended course of action from two other staff I asked about my online order before her and the inventory in question was next to her, inaccessible to the shopper.
Response from Best Buy
December 22, 2025
Hello,
Thank you for the review. We can understand your frustration with your recent experience.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 93092.