I'm very little products. I'm not an exciting atmosphere. Employees do not help hey, rather talk to each other than say. Hi, can I help you? Those days? Are gone? Hi, blame the managers. They're not behind them, making sure that they're doing their job
I went in today to purchase a gaming computer and came out with the pc and monitor thanks to Troy. It was an awesome experience with the man, very knowledgeable and down to earth guy. He guided me and found awesome deals for me, will definitely keep going back to that store thanks to him. Very happy with the purchase.
Not pleased. I bought a TV open box and Exellent condition. Get home and it's all scratched up on the screen. We contacted Customer Service the very next day, and they said I had to bring it in to the store to get a discount. Well not worth wasting my gas money. So this is to warn other inspect all open boxes marked "EXCELLENT" condition fron this location.
Response from Best Buy
June 29, 2026
Tiffany,
This is indeed frustrating and we can understand how frustrating this can be. We want to help. Please send a private message to us using one of our official social media links below and reference Google Review 180006.
Facebook (https://bby.me/67gvYW)
Twitter/X (https://bby.me/m5jiOk)
Instagram (https://bby.me/q9AFlu Buy)
Customer service is not your forte today. There is no one to be found in all of the TV department.
Response from Best Buy
June 29, 2026
Thanks for sharing this review. We're concerned to hear about this experience and that the service you received didn't meet expectations. If you'd like to share additional feedback with us or discuss this further, feel free to reach out to us via our social media channels on Facebook (https://bby.me/uCqUFu), Twitter/X (https://bby.me/DMY6gj), or Instagram (https://bby.me/hDxBFE). Please include the Google Review reference number #179955 when reaching out.