We had an issue with a phone's warranty; we were assisted and guided through the claims process. Nowadays, everything happens via digital channels, chatbots, and AI. There are fewer and fewer humans involved, but at this store, at least, there are still real people helping customers.
Most terrible customer service. I came in knowing exactly what I wanted and they had me waiting over 40 minutes to have an associate help me.
Waited outside for curbside pick up and no one came out. Tried calling the store and only had a support line tell me there is no physical number to reach this location.
Very helpful staff even though the store is in the middle of a renovation. Geek squad really help getting my equipment back up and running.