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Frequently Asked Questions About Best Buy Pensacola

How do I check product availability at the Pensacola Best Buy?
How do I check my order status?
My local Pensacola Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Pensacola stores’ holiday hours?

Recent Reviews

4.1
(5081 reviews)
Robert L
September 10, 2025
1 out of 5
Can not talk to a representative on the phone within the store.
Response from Best Buy
September 11, 2025
Hi, thank you for taking the time to share your experience with us here. I also like to ask questions about my electronics before I make my purchase. Can you please reach out to us on Facebook (https://bby.me/endoyb), Twitter/X (https://bby.me/tuj48i), or Instagram (https://bby.me/o5dcb6) with more information about your experience? Please begin your message with "This is regarding my Google Review #42173".
kathy m
September 09, 2025
5 out of 5
Had exactly what I needed in stock unlike Walmart. Prompt delivery to my car.
Bro J
September 06, 2025
1 out of 5
They would not allow me to return a product that I purchased a week prior. It was still in the original box, had all the original pieces and worked properly.
Response from Best Buy
September 06, 2025
Hey, Bro, The standard return period for most products is 15-days. Please contact us via Facebook (https://bby.me/s4fqef), Twitter/X (https://bby.me/vj60sx), or Instagram (https://bby.me/ljnnyg) so we can look into this. Be sure to mention Google Review 40274 in your message to us.
Terry H
September 01, 2025
3 out of 5
Service within the store is always excellent. The employees are fabulous. We can’t fault any of the employees. However, we have encountered a long, drawn out situation with buying a Samsung washing machine. After purchasing a washing machine to replace a 5 year old Samsung washing machine, which we purchased from this same location, it took weeks! Three washing machines were brought to our home with only the third being in great condition. The first washing machine to arrive, we kept until another could be brought over, because the new one delivered was badly dented and required me to stand and keep the door pressed firmly shut until the machine locked. Only then, did it work. The next delivered machine to our home was so badly damaged, after unpacking, even the delivery men said we should not accept. The third time was a charm, however a component which attached the washer and dryer together, so that my dryer could steam, was not replaced and now my dryer is unable to steam as it’s not longer hooked up to the water. During all of this we were given “discounts” on future purchases to appease us of the damaged and disappointing machines. Now comes the best part. It’s been weeks and while “in the system” you can see our discounts, because they yet to have snail mailed them to us we were unable to make a Labor Day sale purchase. When speaking to the managers at the store, they looked much like deer caught in head lights, and said their hands were tied and they could not honor the credits. Needless to say, with Best Buy nothing is easy. Corporate Best Buy, DO BETTER at customer service.

About Best Buy Pensacola

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