Frequently Asked Questions About Best Buy Pensacola
How do I check product availability at the Pensacola Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Pensacola Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Pensacola stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Pensacola Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(5056 reviews)
Craig R
August 20, 2025
1 out of 5
They will break your phone and claim it was water damage. Total waste of time and money. Had a perfectly functioning phone until they tried to “fix” it now the screen has lines through it and they claim they cannot do anything about it. I would recommend getting all electronic products from anyone else
Response from Best Buy
August 21, 2025
Hello.
Having an item malfunction is never ideal, especially something as important as a cell phone. We'd like to take a look into this for you and help assist in any way. If you have a minute, please reach out us to in a private message on Facebook (https://bby.me/qx37e7), Twitter/X (https://bby.me/vydi98), or Instagram (https://bby.me/96bgh8). Please also include Google Review number 32426.
Best,
^Allison
Greg M
August 18, 2025
4 out of 5
Order my item online. They had my item ready in two days. Greeted at the door. Very good customer service.
Auburn J
August 14, 2025
5 out of 5
Employees were friendly and I found everything easily
Katherine S
August 14, 2025
5 out of 5
Alexander in camera section was a great help to me. He actually seemed to have interest in cameras and knowledge about the products I was shopping for. I really appreciated his help as well as his friendly, positive manner.