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Best Buy Sawgrass
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Sawgrass
How do I check product availability at the Sawgrass Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Sawgrass Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Sawgrass stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Sawgrass Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.3(6518 reviews)
Maria S
January 16, 2025
5 out of 5
Well maintained store.
Great service every time
Sara R
January 15, 2025
1 out of 5
HORRIFIC experience. Least helpful establishment. Geek squad is beyond useless. DON'T PURCHASE from here. anywhere else is better. Nightmare and a headache.
Response from Best Buy
January 15, 2025
Hi, Sara,
Thank you for sharing your review with us. We are saddened to learn about the experience you had with our team. We would like to review this matter with you further here at Corporate.
So we may learn more about what occurred, please connect with a member of our team through a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). For the fastest response, please include your full name, email, phone number, and "Google Review 64682015" in your message. Thanks!
Regards,
^April
Wei W
January 12, 2025
1 out of 5
It’s incredibly frustrating to receive the wrong online order. When I sought help, the online support team directed me to the store, and the store staff sent me back online. Neither side offered any assistance, and I still haven’t received my order! Communicating with the staff was a complete waste of time!
Response from Best Buy
January 12, 2025
Hello.
Thanks for reaching out and providing your feedback. We are saddened to hear that this was your experience with us. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please contact us on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: 64669989" and share your full name, email, and phone number.
Thanks,
^Jacob
Edison G
January 10, 2025
1 out of 5
Low stock, no one is available to help...
Response from Best Buy
January 10, 2025
Hello, Edison,
Thank you for taking the time to write a review. We know it's frustrating when there's no one around to assist you when you need help. If you'd like assistance or want to formally document your experience, please reach out via private message on social media with your name, phone number, and email. Please mention Google Review 64664942 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Sincerely,
^Meghan