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Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Sawgrass
How do I check product availability at the Sawgrass Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Sawgrass Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Sawgrass stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Sawgrass Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.3(7004 reviews)
The T
April 23, 2026
1 out of 5
They didn’t allow me to return, even though it was before 30 days. They said a supervisor would call me, never did.
Juan C
April 23, 2026
1 out of 5
Not atention at all, everyone is walking around but not helpful at all. Going some place else.
Response from Best Buy
April 23, 2026
Hey there, Juan,
We understand your concerns surrounding your recent visit and interaction with our staff. We would love to hear more about this and assist anyway we can. Please send us a private message on Facebook (https://bby.me/nIjnU7), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #145256
Anthony R
April 22, 2026
5 out of 5
Vanessa and the other team members were friendly, fast, and made me feel like a valued customer
shanpixels
April 19, 2026
5 out of 5
My wife and I came to Best Buy looking for a new fridge! My wife felt in love with some of brands we saw on display and even better when she saw the prices! Then we met Frank, he was very attentive to us and he took the time to give us a tour around all the different brands, models and he even showed us the ones in the discounted section. Frank was very knowledgeable about everything on the sales floor, we asked lots and lots of questions and he was always very helpful! Then during our conversation with Frank we had the opportunity to meet Lanson, he introduced himself to us and he was very friendly, smart and he also showed us few more options Best Buy had to offer. I never met before someone with so much confidence, knowledge and top notch customer service like this guy Lanson, kudos to him for being such great help during our difficult time we had chosen our fridge, specially because my wife is very particular about choosing the appliances for our kitchen. Thanks to Lanson and Frank for working together to help us make our decision so much easier with the great customer experience and the information we received. My wife and I we are very pleased with the results and the customer experience here at Best Buy! We highly recommend this Best Buy location to everyone not only for their great service but also we noticed that all the employees we met as soon as we got in the store they were ready to help us and they acknowledged our presence and right away they directed us to the section where the appliances were located; Incredible service! ❤️ this is one of the most clean and organized store we had ever been.