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Services Offered
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Frequently Asked Questions About Best Buy Sawgrass
How do I check product availability at the Sawgrass Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Sawgrass Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Sawgrass stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Sawgrass Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.3(7153 reviews)
Anne-Sophia H
November 03, 2026
1 out of 5
I am extremely disappointed with the service I received at the Sawgrass Best Buy Geek Squad. This has honestly been one of the worst customer service experiences I have ever had.
I purchased two Apple laptops from this Best Buy, and the same employees who encouraged me to purchase the laptops also convinced me to sign up for the Best Buy membership and open a Best Buy credit card. I trusted them and made these purchases thinking I would receive good service and support when I needed it.
Today, I went in because I needed to get a cracked screen repaired, and to my surprise, I was told they could not repair it. Seriously? I purchased the laptop from Best Buy, I have their credit card, I have their membership, and now when I need help with something as simple as a cracked screen, nobody can help me?
Now I am stuck making payments on a laptop that I cannot even use properly, and the same store that sold it to me cannot offer me a solution. What is the purpose of having a Geek Squad if you cannot even help customers with screen repairs?
I am beyond frustrated and disappointed. It's very easy for employees to convince you to spend your money, purchase memberships, and open credit cards, but when you actually need their help, suddenly nobody wants to take responsibility.
I want a manager to contact me regarding this situation because I am not letting this go. I will continue escalating this complaint until someone provides me with a proper explanation and a solution.
I would give this location zero stars if I could. I will definitely think twice before ever purchasing anything from this Best Buy again. Absolutely unacceptable!
Response from Best Buy
November 03, 2026
Hello,
Thank you for the review. We understand your recent experience with the Geek Squad. We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 247698
Giselle C
October 31, 2026
1 out of 5
Terrible service. We went this morning to purchase 4 new iPhone. AT&T reps were great but unfortunately we don’t have AT&T so we asked for help. The woman in the front said we have to wait for someone from Best Buy to assist and she’d called for the help. We waited for 20 minutes for a Best Buy rep while there were 4 employees just standing at the front socializing. How disappointing.
Response from Best Buy
October 31, 2026
Hello, Giselle,
Thank you for sharing your feedback with us. We strive to provide excellent customer service and an enjoyable shopping experience, and we understand that this was not the experience you had during your recent store visit regarding an iPhone purchase. Please send us a direct message through one of our social media channels, so we can look into this further and assist you. Be sure to mention Google Review #246406 in your message.
Instagram (https://bby.me/RS3qp2), X/Twitter (https://bby.me/7nBPZp) or Facebook (https://bby.me/Osb2F4)
AMANDA N
October 29, 2026
5 out of 5
Excelente para comprar eletrônicos, super indico
Sachin G
October 27, 2026
4 out of 5
Good enough electronics store. What I particularly like about Best Buy is the number of fairly knowledgeable persons always willing to help.