Best Buy Sawgrass

Was looking for appliances, the staff was super helpful and attentive.

Eficientes

This review is not specific to this store but instead concerns Best Buy as a whole. I went into the store with a Switch that no longer powered on. Best Buy's warranty used to be that they would just switch it with another unit on the spot, but according to the store employee, this changed a "couple of months ago" for consoles, laptops, and other in-store items. When I purchased the warranty a year or so ago, I was promised one thing, and now I'm told they changed the policy, and it's retroactive to all existing purchases. I can't see how that's legal. Either way, the device is now being shipped to a center, and I just have to sit, waiting for a response on what happens next.

Apparently Best Buy has too much going on to help customers. There were more blue shirts than customers standing around, I waited for a long time to get someone’s attention to get a pair of AirPod pros out of the case, finally stopped a gentlemen and instead of helping me or calling someone on their walkies, he told me I needed to go to the front to ask for help. Then he said the register would be easier for me to get help. Maybe I’m old school but i miss the days of being a waited on customer instead of a burden that has to work to give a store my money. I can order them from Amazon, it’s all good Best Buy. ✌️