Best Buy Sawgrass

I had a wonderful experience at Best Buy sawgrass thanks to the excellent help I received from David. He was extremely helpful, patient, and knowledgeable. He helped me fix my phone and also took the time to explain the Samsung phone options and help me choose the right phones for my needs. He provided outstanding customer service and made the entire process easy and stress-free. I truly appreciate his professionalism, kindness, and willingness to go above and beyond to help me. Employees like him make a big difference in the customer experience. Thank you so much for all your help David. Lourdes.

Extremely disappointed with the service at Best Buy. I came in on September 12 and paid for a battery replacement, and since then I received absolutely no call, text, email, or update. I finally had to come back to the store myself to find out what was going on. First, I was told there was no update in the system. Then I was told that they actually had the battery, but no one was available to replace it. So I paid for a service, waited for an update that never came, had to make a trip to the store just to get answers, and STILL couldn’t get the battery replaced. The lack of communication and organization is ridiculous. It was one excuse after another. If a customer has already paid for a service, the very least you can do is keep them informed. Completely unacceptable customer service and a waste of my time.

Ordered an item online. Pickup was easy.

Friendly, honest and knowledgeable staff. Very helpful. I was buying an expensive MacBook for a family member and they explained the importance of purchasing apple care for the device. The BestBuy team member brought over the Apple representative and the Apple rep looked up apple care coverage for the countries where my family members travels for business. Very helpful. Above and beyond.