Best Buy Sawgrass

The customer service was awful. The younger staff need better training to provide a better experience.

Daniel Valencia es un asesor muy diligente es agradable y te da muy buena información para tomar la mejor decisión en tecnología felicito a Best Buy por la atención al cliente

Nakary was a great waitress and very thoughtful and helpful

I am extremely disappointed with the service I received at the Sawgrass Best Buy Geek Squad. This has honestly been one of the worst customer service experiences I have ever had. I purchased two Apple laptops from this Best Buy, and the same employees who encouraged me to purchase the laptops also convinced me to sign up for the Best Buy membership and open a Best Buy credit card. I trusted them and made these purchases thinking I would receive good service and support when I needed it. Today, I went in because I needed to get a cracked screen repaired, and to my surprise, I was told they could not repair it. Seriously? I purchased the laptop from Best Buy, I have their credit card, I have their membership, and now when I need help with something as simple as a cracked screen, nobody can help me? Now I am stuck making payments on a laptop that I cannot even use properly, and the same store that sold it to me cannot offer me a solution. What is the purpose of having a Geek Squad if you cannot even help customers with screen repairs? I am beyond frustrated and disappointed. It's very easy for employees to convince you to spend your money, purchase memberships, and open credit cards, but when you actually need their help, suddenly nobody wants to take responsibility. I want a manager to contact me regarding this situation because I am not letting this go. I will continue escalating this complaint until someone provides me with a proper explanation and a solution. I would give this location zero stars if I could. I will definitely think twice before ever purchasing anything from this Best Buy again. Absolutely unacceptable!