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Frequently Asked Questions About Best Buy Sawgrass
How do I check product availability at the Sawgrass Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Sawgrass Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Sawgrass stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Sawgrass Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.3(7153 reviews)
valeria l
October 24, 2026
5 out of 5
Danny was super nice amazing customer service
Alexeis R
October 23, 2026
5 out of 5
Good as always
georgina n
October 23, 2026
5 out of 5
⭐⭐⭐⭐⭐
We had an amazing experience at Best Buy in Sunrise, Florida, thanks to Cinnamon!
My husband and I each purchased a Mac, and he made the entire experience so pleasant. He was incredibly kind, patient, knowledgeable, and genuinely friendly.
He took the time to explain everything clearly, answer all our questions, and guide us toward the best computers for our needs. We never felt rushed or pressured, and his positive attitude made the whole process even better.
Customer service like this truly makes a difference. We couldn’t be happier with the attention and care we received. Thank you, Cinnamon, for going above and beyond! Best Buy is lucky to have you on their team!
M R
October 22, 2026
1 out of 5
I bought a new refrigerator for my party and is not working. Now I have to wait for a week for them to come to fix it. After the party. So is too late.