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Frequently Asked Questions About Best Buy Sawgrass

How do I check product availability at the Sawgrass Best Buy?
How do I check my order status?
My local Sawgrass Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Sawgrass stores’ holiday hours?

Recent Reviews

4.3
(7139 reviews)
Helena D
October 04, 2026
5 out of 5
Very helpful, amiable staff. Inside the store, the Checkout line was clearly indicated. There was no signage directing customers to the location to pick up online orders. An associate told us that it was at the desk adjacent to the Checkout counters.
Joel I
October 03, 2026
1 out of 5
Waited 10 mins at Geek squad for someone to come to front desk. Had a appointment schedule to fix my phone after 10 minutes. They came out and told me that there’s nobody there to do it. They suck
Braaping M
October 02, 2026
1 out of 5
Best Buy Needs to Enforce Its Own Line Policy I’m extremely disappointed with how Best Buy is handling the line for this release. Best Buy posted a notice clearly stating that customers must be physically present to maintain their position in line and that chairs, personal belongings, or other unattended items cannot be used to hold a spot. Yet I have been here for approximately four hours, and there are chairs lined up with nobody physically present. If this is Best Buy’s policy, then it needs to actually be enforced. Otherwise, the sign means absolutely nothing. Customers who follow the rules and physically wait in line should not lose their place to people who simply drop off a chair and leave for hours. That is unfair to everyone who actually showed up and stayed. I understand that limited Pokémon releases can attract large crowds and that managing those lines isn’t easy, but this is exactly why a clear policy was posted in the first place. Either enforce the policy consistently for everyone or don’t post it. Best Buy needs to address this before the store opens so that customers who have actually been present and waiting are treated fairly.
Response from Best Buy
October 02, 2026
Hello, Thank you for sharing your feedback regarding your experience with us. What you’ve mentioned is quite concerning. We try to pride ourselves in ensuring we provide great customer service. Let’s get this documented and addressed further for you. First, we will need more details from you. Please message us through one of our social media channels below: Instagram (https://bby.me/JBFnLm) X/Twitter (https://bby.me/rHpB03) Facebook (https://bby.me/Dm94U8) Be sure to send the full details of your situation. Also add Google Review 229228. We look forward to hearing from you.
Maisa G
September 29, 2026
4 out of 5
Bons preços para brasileiros que buscam eletrônicos!

About Best Buy Sawgrass

bestbuy.com