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Services Offered
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Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Sawgrass
How do I check product availability at the Sawgrass Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Sawgrass Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Sawgrass stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Sawgrass Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.3(6917 reviews)
Reham A
February 06, 2026
1 out of 5
Lots of employees, but no one helps
Response from Best Buy
February 06, 2026
Hello Reham,
Thank you for your review. We understand the importance of efficient support when visiting our stores, and appreciate you bringing this to our attention.
So that we can formally document your feedback, feel free to reach out to us on Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Be sure to mention your Google review 113749.
DJO I
February 06, 2026
1 out of 5
Best Buy’s handling of my missing order was completely unacceptable. They allowed their carrier to leave my package at the front door of a UPS Store—an open, public location—without a signature or secure handoff, and the package was stolen. This delivery method was authorized by Best Buy, not me. They had no issue taking my payment immediately, but once the item was never actually delivered into my possession, I was told to “figure it out” with law enforcement. Under consumer protection laws, including UCC § 2-509 and FTC delivery rules, the risk of loss remains with the seller until proper delivery is completed, and an unsecured drop-off does not qualify. I did not authorize this delivery method, I did not receive the merchandise, and the loss resulted directly from Best Buy’s delivery practices. Despite this, customer service denied responsibility and refused a refund, forcing me to pursue a chargeback and file complaints with consumer protection agencies.
Dominic K
February 05, 2026
5 out of 5
Great service
Renato T
February 04, 2026
5 out of 5
Excellent place