Kathryn K
November 05, 2026
Completely disorganized. Multiple employees literally contradicted each other right in front of me multiple times. It was awkward as the customer, wasted so much time, all for an unprofessional unorganized store. I do not recommend shopping here. It’s children running a free for all.
Response from Best Buy
November 05, 2026
Hi, Kathryn,
Thank you for reaching out and sharing this experience. We intend to provide a quality, efficient, and organized experience for our customers looking for resolutions in-store and online. Your feedback is valuable to us, and we greatly appreciate you for taking your time to share your experience as it helps us to continue to improve.
If there is something we can do to improve your experience, please get in touch with us on any of the following platforms:
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Please mention your review #249110, so we can document your experience and/or if you have any questions.
I always go there to check open boxes and you may find very goood deals
It’s hard to give this a 1 star. I wanted to buy an item that was locked up. I was never asked if I needed assistance or anything. Very Disappointing.
Response from Best Buy
October 25, 2026
Hello Chad,
Thank you for taking the time to share your feedback. We understand the importance of receiving timely assistance, particularly when merchandise is secured and requires employee access for purchase. If you would like to chat with us about your store experience, please reach out to us on any of our social media profiles below with Google Review 243509.
Facebook ( https://bby.me/1q0yV6)
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Helpful staff, what I wanted was in stock but non-locatable at no fault of the store or staff.