Had a time slot for 1:40 PM for geek squad battery repair. Checked in at 1:30. Was told to sit down and wait for my name to be called out rather than texted to me. Waited until 2 PM without hearing anything at which point I left. Going to take my phone to UTC Apple Store. The point of picking a time slot should be to be seen and attended at that time.
Response from Best Buy
July 18, 2026
Hey there, Adrian,
We understand your frustrations surrounding your recent experience. We would love to hear more about this and assist anyway we can. Please send us a private message on Facebook (), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review:##189812
Lincoln was great also day I waited in the electronics section for 30min!!! Terrible
The delivery and installation system is awful. No communication. Our TV was not put on the truck for delivery. Staff at store are unable to find out why, or get it to us for another week. They left a message for the third party contractor to call us. They are the ones who should talk to them, it’s their contractor not ours. It didn’t matter as they didn’t call us. The Geek Squad delivered the TV a week later and were very professional. They kept us informed the day before and the day of delivery. Very nice guys. Only reason I left a star at all.
Can't even get a hold of anybody,im experiencing issues with my Pc and the AI they have set up wasnt able to help me and nobody answers the phone when you get transferred.
Response from Best Buy
July 13, 2026
Hey there, Trinity,
We understand your frustrations surrounding your recent visit. We would love to hear more about this and assist anyway we can. Please send us a private message on Facebook (https://bby.me/RfWmJ1), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review:#186813