Best Buy Port Charlotte

Sadly this review is a negative one. Not because the product I purchased failed, which it did, not because the in store associate did anything wrong, they didn't. My negative experience with best buy was caused solely due to the phone customer service. Did you know you cannot talk to the store directly? They do not have incoming phone lines. So if the off shore customer service rep doesn't understand what problem your having or you can't understand them, you cannot talk to a American best buy associate. In my case there was such a language barrier I ended up driving to 2 different stores 3 times instead of being able to resolve a problem over the phone. One failed air conditioner, a return for exchange at a different store because my store was out of stock, the exchanged one was damaged, so a return trip to my local store for a complete refund. The two stores are a 30 min drive either direction. The foreign customer service was unable to initiate a return or check stock. He said I had to do this in store only. Total travel time with time in the stores was 4 hours to ultimately end up with no air conditioner. I now know if I have a problem with a purchase from best buy electronics store that customer service is virtually non existent. I will look elsewhere in the future for my purchases for a company that has better customer service.

Helpful staff that listen to and answer your questions and concerns

The young Lady @ the Entryway is VERY NICE, friendly and helpfull.I wish other Stores have People like her greating us Customers, because of US they have a Job.I jsut had to talk to a Manager today @ a mart , theyre :GREETERS” should not even get paid for the lousy Job the do. Two Thumbs up BEST BUY

great service!