I am extremely disappointed with my recent experience with Best Buy. I purchased a refrigerator and paid Best Buy for delivery and installation. The installation, which was completed by a third party, resulted in a water leak that caused extensive damage to five rooms in my home. The delivery company accepted responsibility. When I was asked at purchase if I wanted delivery and installation, I was not aware that it was a third party delivery/installation company.
I have spent months trying to resolve this matter, providing documentation and repair estimates, but I am still without a fair resolution. I expected more from a company I trusted enough to purchase both an appliance and installation service from.
Response from Best Buy
August 06, 2026
Good Evening, Laurie,
We fully understand how you are feeling after a leak occurred after your recent installation. We would be happy to review this further with you. Please send our team a private message on social media that includes your Google review case ID, so we can better assist you: #199384.
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Horrible service. Told me 10 minute wait to get a screen out on and took an hour and a half and got skipped 3 times. Weird as hell get more workers or tell them to give correct times!
Response from Best Buy
August 02, 2026
Hello. Thank you for reaching out. Waiting longer to receive service is far from ideal, and we appreciate you bringing this to our attention. If you need any assistance, feel free to reach out to us on any of the following: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuy Support. Thank you.
Salesman helped us find a very good deal on a 55"TCL TV!
Christopher D
July 26, 2026
Going here always seem like a good idea until you actually get there. Prices are always higher than most places. Many staff members but you still need to be checked in to get assistance. The franchise seem to be hanging on by a thread. Corporate need to turn this franchise around before its too late.