Starcar1098
November 25, 2024
Best Buy has lost its ability to service customers in a reasonable fashion. Our 1st recent visit to the store had us in a que for assistance for 30 minutes with no assistance provided so we left.
The following day I returned and received good service however the scheduling system was out of service for an installation appointment. I was told I would be added for a Tuesday appointment. It’s Monday evening and I have had no contact. Efforts to speak with someone at the store resulted in being routed to various call centers with no assistance. This process was repeated 6 or 7 times with the last attempt being disconnected. I guess I will show up tomorrow morning for an appointment that may not exist.
Per the contact request below I do not use social media please provide another method of communication.
Response from Best Buy
November 25, 2024
Hello there,
Thank you for your feedback on Google my Business. Not having the customer service you are expecting from Best Buy is frustrating. We would like to hear about your experience, here at the corporate office. Feel free to reach out through social media with the links provided below. When you are reaching out. Please mention "Google Review 64475266", provide details about your review, along with your full name, email, and phone number.
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Here to assist,
^Jay
Took a while to get service, therefore 3 stars. Once I was helped (waited about 30 minutes), the associate, Arielle, was awesome. Very knowledgeable about everything I was looking for.
Response from Best Buy
November 25, 2024
Hi Sandi,
Thanks for leaving your feedback here. We appreciate you taking the time to bring your concerns to our attention. I'm glad to hear that your experience with Arielle was good.
We would love to address any questions or concerns you may have. Please reach out to our team by sending a private message to the official Best Buy page on any social media platform. You may use the Google Review number #64470361 as reference. We look forward to hearing from you.
Twitter(X): https://twitter.com/bestbuy
Facebook: https://www.facebook.com/bestbuy
Instagram: http://instagram.com/bestbuy
Best,
^Kadian
Robert W
November 21, 2024
Delivery of damaged goods. Impossible to get help
Response from Best Buy
November 21, 2024
Hi Robert,
Thanks for reaching out and providing your feedback as this helps us to improve. When I order a new product, I expect it to arrive in new conditions, so I can understand your disappointment. We would love to document your experience here on a corporate level and assist any way possible. Please connect with us through social media and work with a "Live Representative". You can find us on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). Please private message or DM us with your full name, email address, and telephone number to complete the documentation process. Please also reference Google Review, 64453239.
Kind regards,
^Aaron
William B
November 20, 2024
That man knows his electronics !