Fix a computer? Make an appointment at this store. I was berated for having a windows 10 laptop. Buy a new one the geek squad man said. He graciously verified that my problem with the computer was real. No charge. A homeless, disabled veteran, 80 years old is going to go back in 2 days to get my old laptop wifi software updated. I don't think you have to be a homeless veteran to learn to make an appointment before going to the Geek squad. My bad. I should have checked on their website on my 4 year old cellphone that "appointment required". My bad again.
Response from Best Buy
December 12, 2025
Hello, Don,
Thank you for your review. Having a bad experience in a store can be really frustrating and disappointing. If you'd like to formally document your experience with us, please send a private message on social media. Kindly include Google Review 86930 in your message.
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Instagram: @BestBuy
Twitter/X: @BestBuySupport
I went in here tonight looking for a tv. I had been here over the summer, the GM helped me, and answered my questions. It was a great experience. Fast forward to tonight when I met Kyle, and it was a completely different experience. He talked down to me, continuously talked over me, and just plain spoke to me like I was an idiot. He just could not seem to get off his high horse. I will definitely not be back anytime soon, if at all. If you do come and check out electronics, stay clear of Kyle,.
Kimberly J
December 09, 2025
Online not so good but the state was good.