It’s hard to give this a 1 star. I wanted to buy an item that was locked up. I was never asked if I needed assistance or anything. Very Disappointing.
Response from Best Buy
October 25, 2026
Hello Chad,
Thank you for taking the time to share your feedback. We understand the importance of receiving timely assistance, particularly when merchandise is secured and requires employee access for purchase. If you would like to chat with us about your store experience, please reach out to us on any of our social media profiles below with Google Review 243509.
Facebook ( https://bby.me/1q0yV6)
X ( https://bby.me/tPkt0w)
Instagram ( https://bby.me/8oUqLy)
Helpful staff, what I wanted was in stock but non-locatable at no fault of the store or staff.
Crystal C
October 23, 2026
Associates very friendly and helpful.
My laptop, which is under warranty, has been in the geek squad repair shop for 2 weeks and it is still not repaired. I contacted the customer service representative and they told me to be patient and wait. I find this unacceptable. I have to do school and work stuff. I refuse to buy another $1000 computer. I asked if there is a loaner program and they told me "no".