Best Buy Port Richey

We had good service as we were shopping

Friendly knowledgeable staff

Overpriced,you can go anywhere and get a better price

Long time loyal customer who has spent many thousands on tv's phones, drones, cameras, computers, pc parts, etc. And I will never spend another dime with your failing operation after today. A faulty device purchased from Best Buy cost me days of downtime with my small business and more frustration than I've had in a long time. Called Geeksquad service and customer service who both assured me that I could return the "out of policy" device to my local store for a refund. I called twice to make sure and was told twice that I should have no problem returning at the local store. Well, a very rude and disrespectful "manager" named Hayden at the local Port Richey store, who interrupted me, sighed at me, rolled his eyes at me, told me I could either have store credit or I could take the device and leave. It should be noted that I only bought the device from Best Buy because I like to support brick and mortar businesses in my community. I could just as easily have bought it on Amazon for a few dollars less actually and never an issue with a return. Well that's the thanks I get for trying to support your business and for being a very loyal and valuable customer for almost 2 decades. How much sense does it make to let a $250 device cost Best Buy a customer who would have happily continued spending thousands with you. The whole experience on this purchase has been awful enough with the lost production time for my business and the monumental frustration, now add the wasted time and embarrassment of being disrespected by your very rude store "manager" and ultimately being stuck with a faulty device that I guess I'll have to seek remedy through the manufacturer. I will never spend another dime with Best Buy for the rest of my life and I will encourage others to do the same where ever possible. The treatment was grossly disrespectful and offensive.