Best Buy St. Petersburg

Very POOR service!

The AI when you call is HORRIBLE. If you want to get someone on the phone to help you have to call 9 times this is ridiculous. Absolutely atrocious customer service. I understand no one there wants to deal with customers ever but maybe try not making them angry with terrible AI before helping them.

Today is the last time I do business with Best Buy. I ordered a tablet yesterday with free shipping scheduled to come today. The tracking app says that the driver picked up my order at 10:44 this morning. I'd been checking the app at various points during the day to see delivery time as I needed the tablet for a school project. After seeing that the status read that it was on its way, I clicked on the tracking number for more detailed delivery information because it was already 4 p.m. only to find the message "Delivery Cancelled-Driver Emergency" at 2:00. No further information available. Silly me decided to call the store to see what the story was only to get an AI answering service that ran me around in circles for 5 minutes. After hitting 0 for operator 5 times, the AI system finally connected me to a call center overseas who was unable to solve the problem and told me to go to the store to pick it up. Displeased with this response, I asked to cancel the order and was told it wouldn't be possible until the driver returned the undelivered tablet to the store. This too was unacceptable. I'm sorry your driver had an emergency, but it's not my financial responsibility to take a hit due to the situation. I was then transferred to another overseas call center to see if a refund was possible. After several minutes of debate, I was told a refund would be granted, but it would take 7 to 10 days. It's interesting how when you purchase something it doesn't take 7 to 10 days to come out of your account or post on your CC statement. In any case, I spent over 20 minutes on the phone with overall unsatisfactory results. I have spent thousands over the years at Best Buy, but it's apparent that the old days are long gone. This company fails to recognize that many people are treading water financially these days and have little patience for indifference. I will purchase my product elsewhere, and I don't care if it costs more. I ditched Amazon last year and will simply add Best Buy to that list.

Worst experience ever! Stupid AI ! Most live agents don't know either!