Best Buy St. Petersburg

I've shopped at the St Pete BestBuy store since it opened (90's). I recently purchased a tv and soundbar for a total of $4770.00 along with the white glove install. As the salesman was ringing it all up, he told me they would price match a drop in price within 30 days of purchase. The price dropped $400 2 days later. I went into the store to claim the discount and was told that my tv and soundbar were a 'bundle' that I was never informed of and it appears the salesman wasn't either because he's the one that told me I'd get the price match discount. I actually brought a piece of paper with the two model names for the TV and sound bar I wanted that I selected at home by myself and there was no mention of a bundle on their website when I looked up and wrote down the information. The 'lady' that helped me immediately got the look of 'I don't care, why do I have to listen to this?' She was awful. I wish I had her as the salesman because I would have immediately turned around and walked away knowing they were not trust worthy. Then the salesman said if I agree to take a new BestBuy credit card and put this large purchase on it, I'll get 20% off on this big purchase. I took the card. When I went to pay it off, no 20% discount. I called the card company and they said 'we know nothing about a 20% discount for accepting a new credit card.' So the entire sale was a complete and total fraud. To all of you thinking of purchasing a tv that is so large you need them to deliver it and install it, use Amazon! They present the full invoice to you before you order so that you can review it. No fast talking/lying salesman involved (and terrible management behind the salesman telling them to lie/misrepresent). Lesson learned the hard way by me. I won't ever go to the store again for anything. Use your own credit card, don't listen to the discount stuff because it's not true at all (unless they give it to you immediately at the cashier). As soon as they install the TV I will cancel the credit card since I didn't get the discount and will no longer shop at Best Buy.

I recently had a disappointing experience with an open-box TV purchase at Best Buy, but thanks to Lexx at the Geek Squad, the situation was turned around quickly and professionally. I purchased a 75” open-box TV listed in “good condition,” with no missing hardware and only a possible minor scratch. The listing also stated it had been inspected by the Geek Squad. However, when I arrived at the store, the TV was wrapped in bubble wrap, missing the remote and stand—contrary to what was advertised. Even more frustrating, when the TV was loaded into my vehicle, I noticed the screen was completely cracked. Thankfully, before the employees left, I was able to point this out and request a return. That’s when Lexx stepped in. Lexx was incredibly professional, helpful, and kind throughout the entire process. She immediately apologized for the inconvenience and took full ownership of making things right. Her customer service was top-notch, and she truly turned a frustrating experience into a positive one. I’m grateful for her support and professionalism—Lexx is a true asset to the Geek Squad and Best Buy team.

Horrible unhelpful Geek Squad! Wow! Secret $200 deductable for my phone that's just over a year old! On top of the $200 I initially paid You being under staffed is not my problem! Scam scam scam!!

Austin Goodwin saved me from a complete melt down regarding problems with a recent purchase and installation of a TV and Soundbar. He was incredibly understanding, attentive, knowledgeable and a very good salesman. Thanks to him, all issues have now been resolved.