Best Buy St. Petersburg

My wife bought me a TV fore last July for my birthday. She didn't want me to be troubled with anything so she purchased the TV with geek squad mounting and installation along with an extended warranty. The TV stopped working in March and right now it is June 9th and the TV delivery replacement has been canceled for the 6th time! Another day of waiting for deliver in their window of 7-7. I took it upon myself and went down to the best buy for passed around from customer service to geek squad then back to customer service where the manager Adam told the best he can offer is to get the unit delivered but not installed. I figured that's fine, I will take the mounts off the TV myself well today after having my mother over at my house all day at 4pm I called their call center and told my delivery got moved to next Thursday. I have been more than willing to let their warranty process proceed but this is complete joke. I will be back tomorrow to speak to Adam follow up with another post tomorrow.

Two stars only because my sister ended up purchasing a laptop she wanted but who they hired to be the HP laptop guide (or whatever they are that tells you info on laptop brands) needs to be sat with and a conversation needs to be had. There’s a difference between being honest and being crass. He was very rude in his “honesty” about value laptops and would consistently whisper in my autistic sisters ear “not that one it’s not good” when she would look at other options. I had half the mind to speak to a manager. If you’re looking for an HP laptop at this store, make sure you’re NOT being helped by this man.

Solidly the "Best" Best Buy I've been to and use. Store is clean, organized, well stocked. The employees I use know the products in and out: James, Brandon, Yaz, and Austin, see these guys for your tech questions, sales, and anything else. Great team, great store!

Came for pick up could not get order with code and ID MERCEDES WAS SO PLEASANT FIRE HER.