Great customer service this evening! Ordered online, 5 minutes later order ready for curbside pick up. Fast :)! Arrived. App would only allow for inside pickup, but couldnt, had pup in car. Called store on phone. Friendly, helpful staff found purchase and delivered curbside. Thank you!!!
Kindly what to give a shout out to ALEX! He was incredibly patient with trying to assist on activating an iPhone. He informed us with different type of electronics and answered all our questions and has given us top notch clarification. Best Buy in Tyrone hands down the best customer service in the Bay Area. Unfortunately we were not able to activate the iPhone due to our phone carrier technical difficulties (we hate you Verizon!!) and literally was in store for almost 2 hours. We want to acknowledge his dedication and overall 5+ star customer service. Thank you Alex for your time, we’ll definitely be back to this location and only this location.
Order gaming pc for child birthday..keep getting emails about delivery" some adult has to be present to sign" amd on day of delivery ..message saus delayed ..it was delayed so many times and birthday passed a week ago .then have to cancel the order
Response from Best Buy
October 17, 2024
Hello, Ravi,
I appreciate you taking the time to share your review regarding your order. Online ordering is supposed to be easy, convenient, and stress free. I would be reaching out to someone as well if this were to happen to me. Let’s get this reviewed for you.
First, we will need more details from you. Please write us through our social media channels on Instagram (https://www.instagram.com/thisisbestbuy/), Twitter (https://twitter.com/BestBuySupport) or Facebook (https://www. http://facebook.com/bestbuy) with the order number, along with your full name, phone number, and e-mail. Also add Google Review 64323432. We look forward to hearing from you.
Regards,
^Deysha
Make sure to double check any store pick up orders. I was giving an incorrect item, and I even asked the customer service rep to check that it was the correct item. Another customer service rep, Casey, was able to help me with my issue. I had an issue with my pick-up order, and he was very patient and quick to give me a resolution. Thank you, Casey!