Best Buy St. Petersburg

Lorraine and Megan at the St, Petersburg store are the best!!! Megan helped my sister and I pick out new laptops and on helping us we got a much better computer than what we almost made a mistake in buying. She spent a LOT of time with us and was incredibly patient. Lorraine a Geek Squad member was incredible in helping my sister and I transfer the data from our old computers to our new ones. She spent a lot of time with us and was so patient. I will only ask for her in the future if I need someone from the Geek Squad to work on my computer. Kudos to both. Best Buy is lucky to have both of them as employees.

Had what I needed!

Edit**It is incredibly difficult to speak with someone at the store location if you attempt to call. This is regarding a late delivery, for a product that I still have yet to receive. The customer service is so detached, they truly are not able help solve any problems. I did go into the store to find that the team there were also unable to navigate this poor system and help figure out what has become of the laptop I ordered. I did change my stars to reflect the help I have received from the MOD who is working to find out where my laptop went. I do appreciate his assistance. The non management team members in store are polite, but poorly trained in navigating your operating systems and unable to solve problems. They could be encouraged to ask for help from leadership when they are unable to resolve an issue with the tools they have.

The young lady, sales clerk that helped was very knowledgeable, helpful and well spoken. It was a pleasure doing business with her.