Best Buy St. Petersburg

Buyer beware, I purchased a “New” open box MacBook Pro with AppleCare+. Fast forward two years later I have a problem with the laptop. I found out it was actually a used three month old unit. AppleCare is not valid on a used model and corporate Bestbuy will not take responsibility for the laptop or refund my warranty amount that is not usable. Apple Corporate was no help because I am not the original owner so now I have a very expensive paperweight on my desk.

Extremely poor customer service. We bought a refrigerator and paid $300 for instillation. The fridge was delivered and left in the kitchen and NOT installed. Also, the delivery guys charged us $100 cash to move our broken fridge to the garage (weird). Now we have no refrigerator for another week and an uninstalled fridge in the middle of our kitchen. It’s been extremely difficult to schedule another installer to come out and the operators have not been helpful. We finally got an appointment and they called me at 730pm the night before installation to tell me they can’t come out to install it and they need to reschedule. Also, they won’t install the panels on the panel-ready fridge or dishwasher that we bought from them. Terrible experience overall and will not be using Best Buy for these types of purchases in the future Update: the fridge that was delivered is a lemon and won’t turn on. Best Buy was supposed to pick it up today (3 day after diagnosing it broken) but cancelled the appt on Friday before a holiday weekend. Won’t pick it up until next week. Still no working fridge and a broken fridge is in the middle of our kitchen where the installers left it.

The selection of electronics, computers, appliances, and accessories felt limited and poorly organized during the visit. The layout and upkeep did not meet expectations for a electronics retailer. Staff assistance was difficult to find, and the checkout experience was frustrating. I would not return unless the store improves its organization and service.

I can’t say enough about Matthew and his colleague in the Mobile Geek Squad department. They went far beyond what I expected and truly went the extra mile to make sure everything was done right. They replaced the radio in my older car, but when they discovered that one of the speakers wasn’t working properly, they didn’t just assume it was the problem—they actually took the door apart to confirm that the speaker was cracked. Because the car is so old, finding a replacement wasn’t easy, but they helped me track down the right speakers on eBay. Once the new speakers arrived, they installed them as well. Their patience, professionalism, and willingness to take ownership of the entire problem really impressed me. They could have easily stopped after replacing the radio, but instead they made sure I ended up with a system that worked properly. That kind of service is rare these days. Matthew and his colleague absolutely went beyond the call of duty, and I’m incredibly grateful for their help!