Best Buy St. Petersburg

Geek squad seems very nonchalant and really takes a long time to help next customer

Called on Monday regarding issues with the AMS on my 3D printer. Was told they could exchange the AMS only on Friday as they were being restocked. Get there on Friday to find out they need the printer AND they do not have the item in stock. I had to waste my time and gas to go home and back. Then they changed me another $100 for a new warranty. I expected better from such a big corporation, but apparently they need my money more than I do.

just want to compliment you on an employee named Mercedes. who works in Customer Service at the 6600 22nd avenue North, St Petersburg store. Every time I've gone in there she has been so helpful and so nice. She knows her job and does it well. She's excellent at multitasking and getting the long line shortened quickly. I always dread having to get help at a customer service desk in any store. When I walk in the door, if I see her working there, my level of stress and anxiety decreases twofold. She makes an unpleasant experience easy . I know it sounds corny, but she really does put the service back in customer service. I wish there were more employees like her.

Was told the tv frame would be included when I purchased the displayed tv but delivery showed up with out it and the delivery team said it is not Included. I would not have bought the tv if the frame was not included. I Asked 3 different managers in store and the GM before I purchased and they said it came with it. Ian was the sales rep who got approval for me.Delivery team was rude and did not help, they blamed the stores General manager and said they could not call the store to verify what is going on. Then the delivery team said it was my fault and I should have taken the frame when they said I could have it in the store instead of having delivered with the tv. Then the delivery team lied a few times saying it’s Samsungs property but it’s not a Samsung frame it’s a 3rd party. She said as very sketchy and threw the store under the bus, blamed sales team. Caught her in a lie about the frame, she acted like she had no clue or ever seen the frame but then at the end of the conversation she mentioned the frames specific details on size/ manufacture/location in inventory , she would not have known if she did not have know this if she did not have a clue. Bad business, they don’t trust each other and throw other departments under the bus, would not recommend and would heavily not recommend geek squad help. Who can you trust when the General Manager is undermined by the store and lies to you directly ?