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Frequently Asked Questions About Best Buy St. Petersburg

How do I check product availability at the St. Petersburg Best Buy?
How do I check my order status?
My local St. Petersburg Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy St. Petersburg stores’ holiday hours?

Recent Reviews

4.0
(6355 reviews)
Beverly B
November 19, 2025
5 out of 5
Employee helping me was very knowledgeable. My new kindle colorsoft is easy to read. Great number of available books 📚
Casey B
November 18, 2025
1 out of 5
Just came in to buy a new laptop for school. All I could afford was a 4gb HP laptop that cost $159. While I was checking out an employee walked up behind the cash register and said “did you tell her this laptop was basically for elementary school students” and the cashier replied no. I told him well this is all I can afford right now so I will just have to deal with it. He then said to my face “good thing we have the holiday return policy, since you will probably want to return it after you use it” Times are so hard right now, and with it being the holiday season it’s just so disrespectful to make someone feel bad about a purchase they are making .
Response from Best Buy
November 18, 2025
Hi, Casey, We appreciate you taking the time to share this experience here with us. This definitely sounds far from the customer service we aim to provide, and we are sad to hear this happened. We would like to get some more details from you in order to escalate this to the appropriate teams. To get started, please send us a message on Facebook (https://bby.me/uzcupd), Twitter/X (https://bby.me/zsar3z), or Instagram (https://bby.me/m5xpvr). Please also include a note stating you are reaching out from a Google review by including this reference number: #71024. We look forward to hearing from you!
.....
November 16, 2025
1 out of 5
Horrible customer service. They force you to go to a chat bot and it’s no help. No wonder Amazon is taking their customers.
Response from Best Buy
November 16, 2025
We understand the frustration when you are unable to get the help you need when trying to get support. For assistance, please reach out to us in a private message on Facebook (https://bby.me/z6756r), Twitter/X (https://bby.me/6w4498), or Instagram (https://bby.me/bvcyky), and mention your Google review, 70195.
Erich
November 16, 2025
2 out of 5
I’m being generous with a 2 star rating. I’m not sure what is going on, seems like a very inexperienced geek squad. Maybe it’s new graduates and it’s so understaffed? Management is uninformed and can’t answer questions. It took months to properly get my home address and my email address changed, yet it still doesn’t work when using the app. Employee’s are lazy and not helpful. Returns take 7-10 business days to reflect on your bank account yet this is a computer store that supposedly sells advanced technology. One could receive a physical check in the mail at a speed of 7-10 business days. The products and services at Best Buy are below average. This has been going on for at least a decade.
Response from Best Buy
November 16, 2025
Good Afternoon, Erich, Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience overall with your store. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please be sure to add "Google Review: #70105" for reference. You can find us here: Twitter(X): https://bby.me/pz6p7u Facebook: https://bby.me/egx3zf Instagram: https://bby.me/11a008.

About Best Buy St. Petersburg

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