Best Buy St. Petersburg

Absolutely unbelievably upsetting experience. Purchased a $4k open box - excellent laptop. Also purchased the Best Buy total membership which states 60 day return on nearly all items. Upon receiving the laptop, it had hair on it, scratches on the screen, but I went ahead and configured it. The lighting on the back of the laptop (AnimeVision) did not work for more than 10 minutes after a restart, I reinstalled the software repeatedly. One of the USB drives was pushed into the laptop and could not be used. The laptop crashed every 5 minutes while playing any game noting a GPU error in the event viewer. I reinstalled the graphics driver and software 3 times. The keyboard would become unresponsive repeatedly until restart as well. Upon checking the return online it showed a 15 day return period. I called Best Buy and they stated that's just a glitch and it's 60 days. A few more days passed and I attempted to troubleshoot it to no avail. I called them once more to re-verify the return window as I've become a bit paranoid due to the "visual error" and the representative told me 15 days, to which I asked how that's possible as I'm a Best Buy Total member. They said to give them a bit to confirm. A few minutes later he said it's actually 60 days. At this point, I was worried about not being able to return it so I drove to Best Buy after the call ended to return the laptop. At Best Buy, the manager stated that the issue was that I bought it online instead of in the store. A bit upsetting. I had asked them if my return window is 15 days, 60 days, or some other number that they make up. The manager said it's 60 days, so I asked why the system shows 15 days as my "returnable by" date explicitly showing 15 days since purchase as the return window - they said that's just a glitch on their website and app.. Which didn't instill confidence as much as they believed it would. I returned the laptop, received a refund for my Best Buy Total membership as well, and will never shop at Best Buy again. My family and I've spent a lot of money here. Unbelievable. Date of delivery and return eligibility in the picture. Also have unboxing showing scratched display, chassis, hair on the screen and keyboard, dust, etc.

Buen lugar para comprar electrónica.

Great store has all kind of electric systems and gadgets but sales representatives lead customers to the most expensice stuff mist if the time .a customer is a number !

Great fast service.. very knowledgeable about my camera etc