Best Buy St. Petersburg

Visited the store to look at laptop computers. The model we wanted was out of stock throughout the company, so we turned to the expertise of Branden Smith and Megan Carbonaro. These two employees are not only highly knowledgeable, their love of the job was evident and the teamwork they displayed in working together to serve customers was admirable. We could not be happier with the laptop we chose based on their guidance. It was overall a great experience thanks to these two outstanding employees.

The most disturbing and inaccuracies from the start to right now without my purchase. Went to purchase an Apple smartwatch and was passed of at least twice. Talked into getting one that was not what I was looking for but said okay. Then told “had to be shipped” but would be delivered to my door with signature. The driver through in a resident mail room bulk not but in locker or at door. Had to call this evening to find out was here. That is all the store is responsible for. You cannot even call and talk to in-store but AI. I now am waiting on exploration and told watch is at store??? But would have to buy and wait for refund. I have all the ability to show store where/how but she very rudely told me “not store” but police issue and now I wait. Manager was rude, actually showed me the door. I will never step foot in a Best Buy again. Customer service is non-existent

The employees here are very friendly and helpful. I was warmly greeted by Marvin when I walked in and he directed me to David Zuehlke. Not only is he an IT guy but also a retired GM diesel mechanic who immediately knew what was wrong with my camera. Jayden at the counter also helpful in giving me scissors to open the SIM card and verify my cameras operation before I left the store. Great Best Buy!

Exceptional customer service at Best Buy St. Pete. Jaylen and Amir treated me with compassion, kindness and professionalism. Grateful for their help. I will never forget how they treated me. My family and I are grateful.