Best Buy St. Petersburg

***Unethical sales tactics and refusal to release paid-over property*** I experienced the most unprofessional and predatory "customer service" I have ever encountered at this location. I purchased a high-end cellphone directly from Samsung, which was routed to this Best Buy for pickup after a failed delivery attempt. I arrived with every possible proof of ownership: my receipt, transaction confirmation, order number, and government ID. Instead of handing over the device I had already paid for, the staff essentially held my property hostage. They refused to release the phone and instead tried to pressure me into applying for a Best Buy credit card and "repurchasing" the device through them. When I refused to open a new line of credit for an item I already owned, they processed a return and refund against my explicit consent. Because of their refusal to fulfill the pickup, I lost a $100 promotional bonus from my credit card company associated with the original purchase. This store would rather tank a customer’s financial incentives and violate basic retail ethics to hit a credit card sign-up quota than simply provide the service they are contracted to do. Absolute predatory behavior. Avoid this location at all costs.

Had a good selection of what I was looking for and plenty of staff who offered to help me from the moment I walked in. A definite change from past experience. I was in and out in 15 minutes

No greeting when I arrived, when I asked specific questions about phone the sales person was confusing & tried to up sell me. Better off using AI & ordering on line

Getting help was not easy.