Best Buy St. Petersburg

Dave Z in photography is probably one of the best reps I've worked with over the decades. Great location.

I ordered a Samsung Subwoofer & sound bar (photo attached) from BestBuy in open box excellent condition. It came looking less than poor. I was told I could go to the store and swap it out with a new one. I get to the store and they say I have to pay the difference. I told them I just want an open box excellent like i ordered, I'm not asking for brand new. I was told they don't have any and my only option is to pay the difference or look for something else at the amount i paid. The issue with that is the amount i paid is less because I had a $100 Samsung promotional credit on my purchase which wasn't gonna carry over to something else. I had them refund my card and tried to have customer service assist me. They told me since it's open box I have to handle it with the store. My other open box excellent condition tv mount came in it's original box, all mounting hardware and looked new. So to sum this up if you order open box excellent and it comes messed up, be prepared to pay the difference because the store definitely won't show any sympathy to help you out.

TSAPre check went easily and quickly....very happy

“The worst store in the United States is Best Buy. They are terrible. They gave me two broken TVs and refused to take responsibility. I spent two months calling them, with 2-hour phone calls, and neither the store nor their online customer service helped me.”