Best Buy St. Petersburg

Very helpful guy, got the right phone and camera I need. Good screen protector with warranty. Guy said the case I got will fit my new phone but it didn’t. Very busy guy so it’s super inconvenient to go back and swap it out. Already got a few scratches from change in my pocket on the new phone from not having a case.

Incredibly happy with our new TV — Tate was super kind, knowledgeable, and helpful! Would definitely recommend exploring your options here.

Wonderful

This experience with Best Buy and Geek Squad Protection is unacceptable and deserves corporate attention. In August 2024, I purchased a Sonos Move 2 along with a Geek Squad Protection plan. Recently, the speaker stopped working. Before going to the store, I reviewed my protection coverage online, which clearly stated: “Bring your product in and we will replace it.” That language is explicit and leaves little room for interpretation. However, when I arrived at the store, I was informed that they would not replace the product. Instead, I was issued a store credit — and not even for the full purchase price. Because I had received a $90 discount at the time of purchase, my credit was reduced to $384. The same speaker now retails for nearly $500. In order to receive the identical product, I was forced to pay the difference out of pocket — plus purchase a new protection plan. In total, I ended up spending almost $300 more. That effectively means I paid close to the cost of a brand-new unit again, despite having purchased protection specifically to avoid this exact scenario. This creates a serious disconnect between the advertised promise (“we will replace it”) and the actual in-store execution. Customers reasonably interpret “replacement” to mean like-for-like coverage, not partial reimbursement adjusted for past promotional discounts and current price increases. If the protection plan does not guarantee a true replacement at current retail value, that limitation should be clearly disclosed — not discovered at the counter. This experience undermines trust in both Geek Squad Protection and the Best Buy brand.