Best Buy St. Petersburg

Mercedes was one of the most unprofessional employees I’ve ever come across. I purchased a pokemon box and noticed there was a massive bend in the card once I had got to the car. I brought back with the receipt to have them swap the damaged box. Mercedes proceeded to tell me that they can’t give me another product to replace the damaged one I received would be against company policy. She then tried to gaslight me and tell me there was no damage to the product. I asked he if the company regally puts damaged items on the sale floor with the intent of not returning or exchanging them. After complaining to me multiple times, she told me that another person would end up buying the damaged box anyways. It has been a long time since I’ve had a negative experience at this store but Mercedes was was in the most unpleasant employees I’ve ever dealt with. At the end of the conversation she sarcastically says “have a merry christmas”. Then she proceeds to tell the other customers in line how some people we just unhappy at the world and unpleasant. This employee needs more customer service training. She needs to be far from customers

Purchased from BB in Port Richey & Spring Hill on several occasions guessing since 2017 have spent over $30,000! Purchased all higher end appliances, TVs 4, sound systems, etc. We were very very happy with them & GEEK SQUAD until August when we finally were informed out of our 4 TVs the largest 1 and most EXPENSIVE one only (3 yrs old) could NOT BE FIXED (part NOT AVAILABLE) and would NOT by any means be replaced. When we purchased all TVs we did purchase extended warranties... for some reason the warranty sold to us was not an EXTENDED WARRANTY but a warranty in addition to one already offered from manufacturer. Make a very long 3 months short... we did purchase another 75" that was suppose to be delivered today to REPLACE 3 year old TV. GS said it was not on order to install the equipment we purchased from BB that is plugged in to current TV nor was it on order to take 75" TV. I AM FLOORED at the lack of care, service & the amount of time (I will have to make and have already WASTED to be here all day again) & additional costs they are expecting me to pay to set up NEW TV ... an almost 10 year customer in this area alone.

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