Horrible customer service. They force you to go to a chat bot and it’s no help. No wonder Amazon is taking their customers.
Response from Best Buy
November 16, 2025
We understand the frustration when you are unable to get the help you need when trying to get support. For assistance, please reach out to us in a private message on Facebook (https://bby.me/z6756r), Twitter/X (https://bby.me/6w4498), or Instagram (https://bby.me/bvcyky), and mention your Google review, 70195.
I’m being generous with a 2 star rating. I’m not sure what is going on, seems like a very inexperienced geek squad. Maybe it’s new graduates and it’s so understaffed? Management is uninformed and can’t answer questions. It took months to properly get my home address and my email address changed, yet it still doesn’t work when using the app. Employee’s are lazy and not helpful. Returns take 7-10 business days to reflect on your bank account yet this is a computer store that supposedly sells advanced technology. One could receive a physical check in the mail at a speed of 7-10 business days. The products and services at Best Buy are below average. This has been going on for at least a decade.
Response from Best Buy
November 16, 2025
Good Afternoon, Erich,
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience overall with your store. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please be sure to add "Google Review: #70105" for reference. You can find us here:
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https://bby.me/pz6p7u
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https://bby.me/egx3zf
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https://bby.me/11a008.
Had a remote car starter installation scheduled(St. Pete). BB called (I missed the call) and emailed the day before saying the auto tech shop is closed for a couple days and rescheduled me a week later without even speaking to me! I tried to reach someone at BB. Good luck with that. The phone system is horrendous. It says hit # to dial the extension. Didn't work. I think I got somebody in India that could barely speak English who transferred me to a dead end machine. I decided that it was easier just to go the date THEY selected. It was scheduled for an hour and a half. When I arrived, the technician said it would be a half a day's work!! Why didn't somebody tell me that in the beginning. I would have made arrangements to leave my car. I told him to cancel my order and forget the whole thing. Highly doubt I'll ever deal with Best Buy again. Terrible experience.
Response from Best Buy
November 14, 2025
Hello, thank you for sharing your experience with us here. We would like to continue documenting this on our corporate servers for you. Can you please reach out to us on Facebook (https://bby.me/7a14cb), Twitter/X (https://bby.me/tjxue2), or Instagram (https://bby.me/47t914) with more information about your experience? Please begin your message with "This is regarding my Google Review #69120".