Best Buy St. Petersburg

I wanted to take a moment to acknowledge Adam's (Operations Manager) superb leadership skills. I had ordered a new phone on cyber Monday, however I received the wrong item by mistake. Customer service advised me to go to my local best buy to process the exchange, and there was some confusion about the process when I arrived. Adam stepped in and was the epitome of professionalism. He quickly worked to find a resolution, and I couldn't be more grateful for his help. He is an excellent leader and manager, and he deserves recognition for his management today.

I broke my phone. I came in here, they gave me no issues. The samsung sales people were very helpful in helping me buy a new phone.

Quick and easy curbside pick up!

Update - we contacted corporate and they said this should have absolutely never happened and refunded us the $100. This store does not honor what they say at all. I placed an order for an oura ring the day before Black Friday when it was on sale for $249. The next day I went in to browse and decided to try on the ring sizers when I realized I wanted a larger size ring. We talked to TWO workers who told us it would be an easy exchange for a different size and when the order was ready to come back and just exchange the size (same ring). The order was FINALLY ready a week later and when we went to pick it up they told us we can’t just exchange it and that we have to now pay an extra $100. Had we known this was the case we would’ve just bought the other size while we were there on Black Friday then returned the other one. Called corporate they told us this absolutely should not ever have happened but they can’t refund us because it has to go through the store. Needless to say I’ll be returning the ring and never coming back here as they can’t even honor what they tell their customers.