Best Buy St. Petersburg

This experience with Best Buy and Geek Squad Protection is unacceptable and deserves corporate attention. In August 2024, I purchased a Sonos Move 2 along with a Geek Squad Protection plan. Recently, the speaker stopped working. Before going to the store, I reviewed my protection coverage online, which clearly stated: “Bring your product in and we will replace it.” That language is explicit and leaves little room for interpretation. However, when I arrived at the store, I was informed that they would not replace the product. Instead, I was issued a store credit — and not even for the full purchase price. Because I had received a $90 discount at the time of purchase, my credit was reduced to $384. The same speaker now retails for nearly $500. In order to receive the identical product, I was forced to pay the difference out of pocket — plus purchase a new protection plan. In total, I ended up spending almost $300 more. That effectively means I paid close to the cost of a brand-new unit again, despite having purchased protection specifically to avoid this exact scenario. This creates a serious disconnect between the advertised promise (“we will replace it”) and the actual in-store execution. Customers reasonably interpret “replacement” to mean like-for-like coverage, not partial reimbursement adjusted for past promotional discounts and current price increases. If the protection plan does not guarantee a true replacement at current retail value, that limitation should be clearly disclosed — not discovered at the counter. This experience undermines trust in both Geek Squad Protection and the Best Buy brand.

Worker named logan helped me with card issues

Logan is the reason why I'm giving this five-star review I came in with internet speed problems with my computer I bought at that store 2 months ago or so. It was a simple as a driver update. The fact that he didn't just brush me off to The Geek Squad after I explained to him my financial situation from being on workers comp and also needing it for school work. He even circled back around to check up on me, great customer service with a smile is hard to find nowadays. I'll be back soon to by next next T.V. there.

Zach helped me when I was checking out and was super helpful and even helped me take it out to my car.