Best Buy St. Petersburg

Geek Squad doesn't have walk-in appointments anymore, you have to make an appointment online beforehand. I made an appointment and I was still waiting over an hour after my appointment time. Outrageously slow and there was no one to speak to in regards to "How much longer will I be waiting?" or even if they would be available to take my laptops that day. Huge waste of my very precious time! I'm taking both of my laptops somewhere else for repair.

My electric chair ran out of power and they allowed me to plug into their electric and charge for over an hour. This Best buy is awesome and the security and the workers there are the best I've ever seen in a long time. I give them a 10 thank you Best buy for your time and you allowing me to charge my chair when no other business would let me.

Made an appointment with Geek Squad. A representative, Nick, assisted me in turning my MacBook Air in for repair. Turning in my expensive and valuable item and paying $350+ for repair already made me nervous , what heightened that fear was his response to many of my questions being “I don’t know” or “I’m not sure” with no follow up as to whether he would double check on that for me…which I eventually had to ask him to do. A week goes by, I’ve received no status update on my order, I contacted Apple whom sent me an email of a broken keyboard on my laptop which was not how I turned it in and informed me all updates were being sent to Best Buy and they are the ones to send me further updates. Spoke with 2 agents at Best Buy who told me “not to worry” and provided me NO additional information but that I would be contacted in 48 hours. I’ve still yet to be contacted. I’ve called again and was told I would be contacted within 24 hours…still no one has contacted me. This is ridiculous, I’m playing ping pong between two supposedly professional companies and apparently am going to be quoted more money for repair? Absolutely not.

People were nice, easy to talk and helpful with selecting the product.