Best Buy St. Petersburg

Outstanding customer service experience! The next day, I visited a different Best Buy location and the difference was night and day. The staff was extremely friendly and helpful. The entire process was incredibly efficient - returning my item took about 3 minutes, and picking up the replacement took maybe another 3 minutes. This is exactly the kind of customer service I appreciate and expect. Quick, professional, and genuinely helpful. Special thanks to Dave Z and Ari for making this such a smooth and pleasant experience! Highly recommend this location.

In 2026, customers can’t simply pick up their items through “Store Pickup.” Best Buy refuses to allow associate fulfillment until the system clears, defeating the purpose of store pickup and reserving items. This process can take hours. This is the only thing keeping the company alive, but they can’t even do that right. Once Amazon expands same-day delivery everywhere, it’s a wrap! Best Buy has consistently disappointed me, and I’m done shopping here.

Geek Squad doesn't have walk-in appointments anymore, you have to make an appointment online beforehand. I made an appointment and I was still waiting over an hour after my appointment time. Outrageously slow and there was no one to speak to in regards to "How much longer will I be waiting?" or even if they would be available to take my laptops that day. Huge waste of my very precious time! I'm taking both of my laptops somewhere else for repair.

My electric chair ran out of power and they allowed me to plug into their electric and charge for over an hour. This Best buy is awesome and the security and the workers there are the best I've ever seen in a long time. I give them a 10 thank you Best buy for your time and you allowing me to charge my chair when no other business would let me.