Best Buy St. Petersburg

My computer had a maleware in it. They got it fixed & ready to pick up within 24 hours. I wish they had more Geek squad it's seriously busy & long waits if you don't have a appt you could be there for 4 hours. The man that help me was helping 2 people at a time when he & a woman were the only geeks helping customers. I picked up my computer as a member & there were some other issues I was there 4 hours. I will need to buy another laptop soon that malware is nothing to play with so I will be buying a new laptop in a couple months. I decided to price computers I had a 19 inch screen Envy but learned I will not be able to get a screen that big 16 is biggest bummer. Well the man that helped me Wed & Thur went above & beyond so I added a extra star.

Horrible customer service. It shouldn't take nine people to resolve the return of a television to the St Petersburg Florida store. At the store if one employee didn’t know what to do they consulted with another employee or a manager. Two trips were made to this location to return a television. The television was a gift purchased online a yr and one month ago. Upon pickup an employee reported the television purchased was sold. So another television was given in lieu of the initial one. Last week I noticed a line across the television screen. Thinking back to the initial television swap I had a feeling that there may be problems returning this television. I contacted Best Buy and was told by a store employee to return the television to the store. When I visited the store with the television I was told I needed to contact Geek Squad. Once I contacted Geek Squad I was told to return the television to the store. I asked if the store would have the needed information and notes regarding our conversation in the system and told the store would have the information . Prior to making the second trip to the store I phoned the store to confirm if the information provided to me by Geek Squad was in this stores system and told it was. Upon returning to the store for the second time with the television I spoke with two employees then passed on to a manager. The manager Alex informed me that I was given incorrect information and the television should not have been returned to the store due to an expired store warranty. I was also told the Geek Squard warranty (suggested by an employee) was purchased too late. A total inconvenience and schedules rearranged to run back and forth to Best Buy. I left the television at the store and purchased a larger one at another store which was not Best Buy!

Ian, the salesperson was excellent, professional, helpful and extremely polite. Excellent experience because of him. Bought an OLED TV.

Outstanding customer service experience! The next day, I visited a different Best Buy location and the difference was night and day. The staff was extremely friendly and helpful. The entire process was incredibly efficient - returning my item took about 3 minutes, and picking up the replacement took maybe another 3 minutes. This is exactly the kind of customer service I appreciate and expect. Quick, professional, and genuinely helpful. Special thanks to Dave Z and Ari for making this such a smooth and pleasant experience! Highly recommend this location.