Best Buy St. Petersburg

I cannot thank the geek squad and employees that helped me out today enough. I had a Dyson that wasn’t working and it was 3 days from going out of warranty with geek squad. They were supposed to send it out for repair but it would have taken 2-4 weeks for the repair or for them to decide to just give me a refund. Rashad and Lexx were extremely helpful and patient as I expressed that not having a vacuum for that long would be a health hazard to my 2 year old and our dogs. They were compassionate and caring and found a way to get me a vacuum today instead of waiting. Trey was also very helpful helping me find the replacement and bringing it to my car. In a world where everyone is moving 800 miles a minute and corporate rules pressure decisions, these 3 employees helped this tired and loving mama out so much. I cannot thank them enough and they need to be recognized for their top notch customer service. Thank you thank you thank you.

Wonderful customer service at this location!

I had a really disappointing experience at Best Buy. I arrived around 5 a.m. and waited in line for hours with other customers to purchase the Pokémon ETB “Ascendant Hero” box. About an hour before opening, an employee came outside, showed the product to everyone, and clearly stated there were two boxes available. I was second in line, so it was obvious I should have been able to get one. However, as soon as the store opened, we were told there were no boxes left, which made no sense. We had literally just seen one in an employee’s hand, and were told there were two. After questioning the staff, one box suddenly “appeared,” while the other was nowhere to be found. We later got confirmation that one of the employees bought the other box even before the store opened. This is completely unacceptable. How can employees buy limited items before customers even step foot inside the store? I know this is not allowed, which makes it obvious that employees are taking advantage of their position. The box that suddenly “appeared” also raises serious concerns, it felt like it was being held or hidden, possibly for a friend of an employee, maybe even the same one who bought the other box. To make matters worse, employees gave conflicting explanations, denied what we had all witnessed, and seemed visibly nervous. We were lied to multiple times. I drove 1.5 hours for this release and left empty-handed because of this situation. I truly hope Best Buy looks into this and takes action, because this is extremely unfair. Honestly, it feels like this may have happened before, this just seems like the one time they got caught.

Sold me an open box laptop that was dead and already signed into. Good grief do better