I don’t know what they’re blasting through the vents in there, but every worker today was extremely kind and helpful and in a great mood. Customer service off the charts. Keep hiring these kind of people.
Visited the store to look at laptop computers. The model we wanted was out of stock throughout the company, so we turned to the expertise of Branden Smith and Megan Carbonaro. These two employees are not only highly knowledgeable, their love of the job was evident and the teamwork they displayed in working together to serve customers was admirable. We could not be happier with the laptop we chose based on their guidance. It was overall a great experience thanks to these two outstanding employees.
The most disturbing and inaccuracies from the start to right now without my purchase. Went to purchase an Apple smartwatch and was passed of at least twice. Talked into getting one that was not what I was looking for but said okay. Then told “had to be shipped” but would be delivered to my door with signature. The driver through in a resident mail room bulk not but in locker or at door. Had to call this evening to find out was here. That is all the store is responsible for. You cannot even call and talk to in-store but AI. I now am waiting on exploration and told watch is at store??? But would have to buy and wait for refund. I have all the ability to show store where/how but she very rudely told me “not store” but police issue and now I wait. Manager was rude, actually showed me the door. I will never step foot in a Best Buy again. Customer service is non-existent