Best Buy St. Petersburg

Update May 25, 2026: I want back to Geek Squad on yesterday (5/25) around 5 since the phone would not come on. I called first and was told to come back because that wasn't normal. Informed the phone could not be repaired and a replacement would have to be issued! What?! It could take from 2 days to 2 weeks; not acceptable. Provided a loaner an iphone 6 that ATT (sent to the store not in Best Buy) said was incompatible; went back to Geek Squad and talked to the manger; gave me an iphone 11 to use; went back to the ATT store to get it set up. Geek Squad manager informed me the were in the process of requesting a refund from Apple? so I'm just waiting. This is a mess. Should've just driven to Apple. I need my phone. A positive note with this debacle was Ariana. She was very informative and was single handedly working the front end of the Geek Squad while I was there for 2 hours on Sunday. She worked to find a solution and keep me updated. Geek Squad do better! Had an appointment on a Saturday at 11:20am for a iphone replacement battery. I booked thru Apple since it gave me the option and the Best Buy location was better closer than the actual store. Maybe that was my 1st mistake. I get there, checked in, when thru a diagnostic, was told they had the battery and then… “there’s no one to fix your phone today.” Spoke to a manager who explained why they were short, etc. I asked him (1) why not lead with that and (2) why not reschedule or cancel the appointment to prevent customers from making a blank trip. He said something about they couldn’t do that due to the number of appointments, etc. I suggested calling customers to inform them before the store opened or coming up with a system to send a text or something; blank stare. I was then told to PAY for a battery that would not be installed to “make sure they have it” when I come back on ANY day I wanted. I then asked what’s the point of an appointment if I can just come back at any time. Told them I’d be today at 11:00am. Dropped off the phone then, told 2 hours. Came back 2.5 hours later. Told to come back in 30 minutes because “she” had to finish the battery installation and run diagnostics. Went back 45 minutes later, waited in line about 10. ONE PERSON was working with another customer. Someone finally came out (same young lady as yesterday). Went to a person sitting first about her appointment (fine because it was an older lady) and then was told she’d go check. Came back with my phone, told me to sign some paperwork, and I’m good to go. I asked if there was anything I needed to do and she said no but the phone is hot so she turned it off? I had to inquire about whether this was normal and she said yes. We’ll see. Geek Squad a bit of customer service will go a long way. Also, a more in depth explanation of what to expect and what to do would help. I had to Google why my phone would be hot and what to do after a battery replacement. While waiting I saw a steady stream of names on the board for appointments but very few Geek Squad members. This was my first experience with the Geek Squad and most likely my last. Prior to my appointment, a few people told me they were a hit or miss. This was a big miss.

Absolute worst customer service. Called number and sat on hold forever. Spoke to someone and they said geek squad could help and to come in store. Came to the store and they said you don't have an appointment and it would be 2 hours or more wait. Described the issue and they said they could help and booked appointment the next day. Closed my business early to come to the appointment to immediately be told they don't actually help with that at all and couldn't do anything (not even take a look). Terrible experience and this is why all these stores are empty and sad

Who doesn't love a big store full of toys

Excellent customer service