Best Buy St. Petersburg

I can’t say enough about Matthew and his colleague in the Mobile Geek Squad department. They went far beyond what I expected and truly went the extra mile to make sure everything was done right. They replaced the radio in my older car, but when they discovered that one of the speakers wasn’t working properly, they didn’t just assume it was the problem—they actually took the door apart to confirm that the speaker was cracked. Because the car is so old, finding a replacement wasn’t easy, but they helped me track down the right speakers on eBay. Once the new speakers arrived, they installed them as well. Their patience, professionalism, and willingness to take ownership of the entire problem really impressed me. They could have easily stopped after replacing the radio, but instead they made sure I ended up with a system that worked properly. That kind of service is rare these days. Matthew and his colleague absolutely went beyond the call of duty, and I’m incredibly grateful for their help!

Great by geek squad

Want to share how Geek Squad support robs you of a year . I purchased a 2 year service plan on my samsung TV . After 4 months , i need a tech here , so i called . They told me , the TV is under samsung warranty for the first year , so call them . WOW . So why am i paying GEEK SQUAD for the 1st year . Shouldn't coverage start on the 2nd year ? They said , quote , Samsung doesn't cover lightning surges , we do . So im covered , through GEEK SQUAD , for lightning . WOW . Nice rip off scam BEST BUY

Came in to visit Geek Squad with computer issues. Everything was explained concisely and politely.