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Services Offered
Geek Squad Services
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Apple Authorized Service Provider
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Google Home Experience
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Frequently Asked Questions About Best Buy Sanford
How do I check product availability at the Sanford Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Sanford Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Sanford stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Sanford Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(4290 reviews)
Timothy F
January 30, 2026
1 out of 5
I give nothing but positive reviews all the time with great service. I have to say I'm extremely disappointed in Andre the service manager today. We bought an open box subwoofer at excellent condition with no missing components that was missing the remote, wouldn't turn on and was missing the remote. We brought it in for a refund and the price went up. I get it if your policy doesn't allow us to match the price from 3 days ago or to exchange it in for a working product. But the information we read online doesn't mention anything about missing items on an excellent open box product and your demeanor when addressing us was very poor. Not to mention when addressing our questions you were obviously too busy buried in your phone with something obviously more important. We walked out with a refund, thankfully, and will not be returning. Life's too short for customer service like that brotha, hope your day got better!
J N
January 29, 2026
3 out of 5
Customer service is so terrible at this location. This company use to be the premier place to shop but now I rather shop off Amazon. Totally not impressed
Response from Best Buy
January 29, 2026
Hello,
Thank you so much for taking the time to leave your review. We strive to provide our customers the best experience possible. Knowing this has not been the case with you is upsetting to hear. We'd like to learn more about this experience and make sure it gets addressed and documented.
Feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/mw36tx)
- Twitter/X (https://bby.me/8amsmi)
- Instagram (https://bby.me/f4le9r)
When reaching out, please reference your Google Review 110626.
Alex S
January 25, 2026
1 out of 5
I purchased a Hyper X Cloud Flight Headset about 1 year ago, this was the 2nd time i've purchased this headset the first one stopped working after about 1 year as well so this time around I purchased the protection plan. Well, the same thing happened with the second headset and i brought it into the store today - come to fight out I was told misinformation and the headset would not be covered. DO NOT PURCHASE THE PROTECTION PLAN ITS A WASTE OF MONEY AND A TOTAL SCAM. Now i'm out an additional $200 as I purchased a different brand of headset. The lady at the front had the nerve to ask me if I wanted to buy the protection plan on this one also. Avoid this store at all costs.
Response from Best Buy
January 25, 2026
Hi Alex,
Thanks for sharing this with us. We're concerned to hear your headset is having issues and that you were told it wasn't covered by the protection plan, which we understand would be frustrating. If you can send a private message on one of our social media platforms, Facebook (https://bby.me/c2v8go), Twitter/X (https://bby.me/pffq8i), or Instagram (https://bby.me/qpew5q) and mention your "Google review #108980," we'll be happy to look into this with you.
Theodore K
January 22, 2026
3 out of 5
Hard to get service even with lots of employees wandering around. High pressure sales from vendors
Response from Best Buy
January 22, 2026
Hi, Theodore,
We don't want you to feel that services and assistance is hard to come by with Best Buy employees. It's important that we are here for you when you need us. Please send a private message to us via Facebook (https://bby.me/mx3rtv), Twitter/X (https://bby.me/94lpdc), or Instagram (https://bby.me/0j2k8k). We'd love the opportunity to dive into this. Please state that you are responding to "Google Review 107779" when reaching out.