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Services Offered
Geek Squad Services
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Apple Authorized Service Provider
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Frequently Asked Questions About Best Buy Sanford
How do I check product availability at the Sanford Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Sanford Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Sanford stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Sanford Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4182 reviews)
Alexander C
July 31, 2025
1 out of 5
Awful customer service. Was expecting a store pickup for a mechanical gaming keyboard on July 31. The date rolls around, I wait for an alert to let me know when my order is ready for pick up. Day stretches to 2pm, still no movement on my order beyond "preparing for pickup" for the past 6 hours. So I call the store's number. Redirected to a robo-call that just spews the same information that's in the app. So I drive there in person. I ask the pickup clerk when my order might be ready. She shrugs, "I don't know". No effort made to track my order details, or to contact their shipping or warehousing personnel, just a dumb look and an awkward silence. So I canceled and refunded the entire order. Wasn't going to waste the gas on this place a second time. Stick to online shipping if this is your pickup center.
Response from Best Buy
July 31, 2025
Hello,
Thank you for the review. We regret to learn about the frustration you experienced with your recent store pickup. We aim for every pickup to be a smooth and efficient process, and it sounds like we missed the mark this time.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (https://bby.me/0y3yoe), Twitter/X (https://bby.me/6depms), or Instagram (https://bby.me/u1415c). I’d recommend sending a private message or DM. Please include Google Review 22971.
Regards,
^ Kristy
Joshua O
July 30, 2025
1 out of 5
Well thanks to the store manager that trespass me from the property for no apparently reason the store manager and cops did not give explanation why he is trespassing me for?
Response from Best Buy
July 30, 2025
Hello, Joshua,
Thanks for reaching out and leaving your review. I can understand wanting to know why you were trespassed. We would be happy to document your experience here on a corporate level and assist in any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/tiecdg), Twitter/X (https://bby.me/lxsfqb), or Instagram (https://bby.me/y4zvzo). Please reference Google Review, #22569.
Regards,
^ Aaron
Jordan C
July 30, 2025
1 out of 5
I bought a laptop in person at this store, I made it crystal clear I did NOT want the webroot subscription. Low and behold a $50 automatic subscription from the credit card I used. I explained this face to face so this was a dirty move to get some kind of commission or something. The employee really should be reprimanded, you lost a customer because of this best buy, I really want you to know that
Response from Best Buy
July 30, 2025
Hello, Jordan,
Thank you for sharing your feedback. I can understand your frustration with being charged for a subscription you didn't ask for. That is certainly not ideal.
I'd like to ensure this is looked into further. Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/cfk2tb), Twitter/X (https://bby.me/q3rssz), or Instagram (https://bby.me/4kpay2). If you can also include, Google Review 22512 in your message, it'd be appreciated.
Regards,
^Kristy
Maria R
July 24, 2025
5 out of 5
Great Customer Service.