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Services Offered
Geek Squad Services
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Frequently Asked Questions About Best Buy Sanford
How do I check product availability at the Sanford Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Sanford Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Sanford stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Sanford Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4287 reviews)
Alex S
January 25, 2026
1 out of 5
I purchased a Hyper X Cloud Flight Headset about 1 year ago, this was the 2nd time i've purchased this headset the first one stopped working after about 1 year as well so this time around I purchased the protection plan. Well, the same thing happened with the second headset and i brought it into the store today - come to fight out I was told misinformation and the headset would not be covered. DO NOT PURCHASE THE PROTECTION PLAN ITS A WASTE OF MONEY AND A TOTAL SCAM. Now i'm out an additional $200 as I purchased a different brand of headset. The lady at the front had the nerve to ask me if I wanted to buy the protection plan on this one also. Avoid this store at all costs.
Response from Best Buy
January 25, 2026
Hi Alex,
Thanks for sharing this with us. We're concerned to hear your headset is having issues and that you were told it wasn't covered by the protection plan, which we understand would be frustrating. If you can send a private message on one of our social media platforms, Facebook (https://bby.me/c2v8go), Twitter/X (https://bby.me/pffq8i), or Instagram (https://bby.me/qpew5q) and mention your "Google review #108980," we'll be happy to look into this with you.
Theodore K
January 22, 2026
3 out of 5
Hard to get service even with lots of employees wandering around. High pressure sales from vendors
Response from Best Buy
January 22, 2026
Hi, Theodore,
We don't want you to feel that services and assistance is hard to come by with Best Buy employees. It's important that we are here for you when you need us. Please send a private message to us via Facebook (https://bby.me/mx3rtv), Twitter/X (https://bby.me/94lpdc), or Instagram (https://bby.me/0j2k8k). We'd love the opportunity to dive into this. Please state that you are responding to "Google Review 107779" when reaching out.
M. H
January 21, 2026
4 out of 5
Store had plenty of employees on the floor to assist. Store did seem to have a lot of empty shelves and not stocked well. Definitely not the electronic giant it was back in the day but got the job done.
RaawbC P
January 21, 2026
1 out of 5
Terrible. Lots of workers in blue shirts just standing around behind desks. I just walked in with 10k cash ready to buy kicker comp subwoofer, amp and full install. Spent 10 minute standing in the car section, waiting for an associate that was helping a customer buying a printer….. I am not chasing down people to buy overpriced items, anyways. Do to poor customer service, I’ll go to another audio installation company since Best Buy is okay with blue shirts behind counters.