Best Buy Sanford

Customer service was interesting. I came in with my friend looking for something that I couldn’t find. I found an employee and he told me to look online on the store website to find where it’s at in the store so he didn’t help. Me and my friend left, couldn’t even tell you what I was looking for because I never got it, I forgot. I’ll give it 4 stars because I did buy some AirPods a while back and it went smoothly i guess.

I’m at Best Buy total member, I spent thousands of dollars last year on appliances and accessories through Best Buy. One of which was a Meta quest three for my grandson. I walked into the store tonight after an appointment for my 7:40 PM appointment. The guy looked at the Meta quest three and one of the broke controllers and said there’s nothing I can do for you. Period. No explanation no questions. Nothing he referred me to someplace called you break we fix. That’s the service I have as a total member purchasing all my appliances at Best Buy and with a protection plan for the Meta Quest I wish I could give negative stars

Needed speaker wire. The service was so awesome everyone was ready to help

I hate to give a poor review, but our experience was awful. I purchased an open box dryer. I desperately needed it since my dryer blew and we have a family of five. I was convinced to have them delivery it. It would take over a week which was disappointing but I figured it was due to the holiday. The morning of delivery, I received a text cancelling the delivery. There was nothing done to rectify this despite them saying they would try. Instead, they said they would be out in another week with the product. I cancelled it and they were fine with that. I went with another store and got everything delivered the next day without issues and with lower fees.