Good place to go delivery is horrible
I went in and specifically asked for the Xbox series X bundle that includes the two-year game pass. I told the representative that I found it on their website and came down here to pick it up in person so I didn't have to wait for shipping. He said that's great and gave me an Xbox series X and showed me on his phone or tablet device in store where to go online and get the 2-year game pass. He said it had to be ordered online and and showed me the link to it. When I get home and go to that link, it says the item is not available for individual sale. So I cannot have the 2-year game pass that I specifically went in there to get. When I try to call the store there is absolutely no way to reach anyone at the store and it keeps pushing me to Best buy's corporate. Best buy's corporate tells me they're sorry but there's nothing they can do about it. So I wasted several hundred dollars buying a device that I only wanted it to work with the game pass and now I don't have it.
Razibul I
October 01, 2025
Good customer service and some sales agents are not well equiped with knowledge.
Yamisley P
September 29, 2025
Una tienda tan grande y no tiene un control de los pagos efectuados,cuando vas a pagar un producto que tiene cuotas te sale en la máquina el saldo principal no la cantidad que debes de pagar ni lo que debes,hay que llamar a un número para que te digan lo que debes exactamente,el usuario tiene que estar claro de lo que debe porque si no terminas pagando más de lo usual por eso no estoy satisfecha con el servicio