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Services Offered
Geek Squad Services
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Apple Authorized Service Provider
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Frequently Asked Questions About Best Buy Sanford
How do I check product availability at the Sanford Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Sanford Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Sanford stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Sanford Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4198 reviews)
Liz R
August 26, 2025
1 out of 5
G. Perez was the most unhelpful associate I’ve ever dealt with. When I asked about an item’s availability, he immediately said it was sold out without even checking. I then noticed multiple of the same item stacked right behind him at the customer service desk. When I pointed this out, instead of correcting the mistake, he responded with attitude. This kind of behavior shows laziness and poor customer service, and it left me very disappointed with the experience.
Response from Best Buy
August 26, 2025
Hello Liz,
Thanks for reaching out and providing your feedback. When I go into my local Best Buy, I can expect to find helpful and friendly associates, so I can understand your concern here. We would love to document your experience here on a corporate level and assist any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/seb6uy), Twitter/X (https://bby.me/dz2ika), or Instagram (https://bby.me/qhfi0f). Please send us a private message or DM to complete the documentation process. Please also reference Google Review, #35295.
Kind regards,
^ Aaron
Christopher B
August 25, 2025
5 out of 5
The best! Amazing management, GeekDesk, help on the floor. Really. I wish I could give 10*
This is an exceptional team and deserve the best praise. Especially in 2025 when retail stores are really not amazing
Gregory M
August 23, 2025
5 out of 5
Great place for computers and accessories
m a
August 23, 2025
3 out of 5
I wonder if open items get fully inspected by a technician, I had two experiences of back to back purchases with defective items, visually they were good but functions not properly working, clearly someone had an issue and returned the items, so here I come and have the same issues .. probably
Response from Best Buy
August 23, 2025
Hello, M Aulet,
Getting a defective product is really disappointing, so we can understand your feelings about defective Open Box items. If you are in need of assistance or want to formally document your feedback, please send a private message on social media. Please include Google Review 33584 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Sincerely,
^Meghan