Best Buy Sanford

Geek squat is a joke here.

I work for a company that manages our Apple devices. A former employee took the MacBook Pro issued to them as a trade in to Best Buy. Best Buy Geek Squad certified it and sold it. The person that bought it from Best Buy is unable to use it. I feel it is a scam Best Buy did this. I called Best Buy and went into the store. I made several calls. No one was helpful. No one was able to understand the issue. I’m disappointed such a large company can do this to people and not make it right.

I’ve been a lifetime customer of Best Buy both on personal purchases and corporate purchases. I’m always told to buy online at Amazon instead but I’ve always preferred to support my local store. So I recently purchased a 4th camera but we never needed it. When I came back in town a couple of weeks later, I decided to exchange it for something we actually needed and they refused. Brand new item, stickers still on it. Never used! The manager, Mitch didn’t even give me the decency of a conversation- he had Andre relay for him, and I wasn’t even acknowledged. I called corporate after the call with the store and they told me that “I would have had up to 60 days for a return if I had a “plus” membership.” - What is that? Why haven’t I ever heard this membership? - Why has nobody ever offered it to me with my purchases? We’ve spend tens of thousands of dollars here over the years. They have an interesting way to make you feel like you mean nothing to them. It saddens me to say this but I think it’s time we take a break and I start seeing other retail options.

If I could give zero stars I would. On 10/25/2024 I had an Apple repair appointment at 1:40pm. After waiting on the line for about 15 minutes I was seen. The repair was for physical damage ( the back of the iPhone was cracked) the associate stated that I was operating the iPhone on a beta iOS, which was 18.0.1 ( not a beta fyi) I asked him if he was sure and he stated yes. I allowed him to do a software reset since I needed the phone fixed. When asked when the entire repair would be done, he stated about 2 hours. cool no problem, around 5:30 I get a call to please come get the phone because they did not fix it due to another phone coming in. He stated that the other phone was not as complex to fix and that I come in the following day if i liked. so after all that nothing was done but instead I have broken phone and now need to update my software and do a restore of my stuff. Disappointed and frustrated but a lesson learned. I'll stick going to the Apple Store.