Best Buy Sanford

Looking for 10 ft. Phone cord. Only have 7 & 25 ft. Cords. Only 2 cashiers, long lines to check out Had to hunt for floor clerk.

I want to give a huge shoutout to Andre Kelly, the Geek Squad Manager at the Sanford, FL Best Buy. After having a really frustrating experience at another location, I came here hoping someone could actually help with my exchange — and Andre went above and beyond. He immediately understood the issue, knew I shouldn’t have been asked to pay an extra for my exchange, and fixed everything by manually adjusting the price to what I originally paid. He was professional, patient, and genuinely cared about resolving the situation. Andre is the kind of employee who makes you want to keep shopping with Best Buy. He absolutely deserves recognition (and honestly, a raise!). Great experience thanks to him!

The gentleman that help of was very helpful and knowledgeable in the product we were looking for. He was able to order the laptop we want and get it delivered in a day.

I once left this store a 5-star review because the sales staff were helpful — but after this experience, I feel completely misled by Best Buy’s protection plan system. My device used to be covered under My Best Buy Total, but after two years the coverage silently drops off while the membership keeps renewing at full price. No warning, no notice, nothing visible unless you dig through pages of buried fine print. I flew a $1,400 drone for years believing it was protected because the membership was still active — only to learn after an accident that the protection had quietly expired long ago. This is incredibly deceptive. Best Buy shouldn’t market a plan as “Total Protection” if major items simply lose coverage without any clear disclosure. If you buy anything expensive here, be extremely cautious. The protection plans are confusing, misleading, and feel predatory. I regret trusting this system, and it’s disappointing to see a company rely on obscured terms instead of transparency.**