Cynthia J
February 16, 2026
I had an amazing experience at Best Buy thanks to Trey! He was incredibly helpful, knowledgeable, and patient. He took the time to answer all my questions and made sure I understood my options before making a decision.
Trey went above and beyond to make the whole process smooth and stress-free. It’s rare to find someone who genuinely cares about customer service the way he does. If you’re shopping here, definitely ask for Trey — you won’t be disappointed!
angela b
February 16, 2026
I do not appreciate calling the store to speak with a physical human and i get an AI robot. I could not get ahold of someone physical in the store. I do not reside anywhere near you so my time and gas is valuable. I do not appreciate the laziness of utilizing AI
Response from Best Buy
February 16, 2026
Good Afternoon, Angela,
We certainly understand how you are feeling after being unable to connect with the support team you needed when you called in. We would be happy to connect with you and review your reasons for calling in, as we work to assist you. Please feel free to send us a private message on social media, so we can help.
- Facebook (https://bby.me/hx4ezi)
- Twitter/X (https://bby.me/m8pld8)
- Instagram (https://bby.me/msm0ee)
Mykhailo S
February 15, 2026
So I asked that I wanna buy Sony PlayStation 5 pro, and they brought me a box unsealed and it had cuts on the box
After couple of minutes I asked other seller to bring me the open box and they brought me the same box
Anelsa v
February 10, 2026
I had a very disappointing experience at this Best Buy due to the behavior of an employee named Kevin C. He was rude, dismissive, and showed zero interest in helping me. Instead of offering assistance, his attitude made the situation uncomfortable and frustrating. This is not the level of customer service I expect from Best Buy. I hope management takes this seriously and addresses this issue.