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Services Offered
Geek Squad Services
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Samsung Experience Only
Car & GPS Installation Services
Apple Authorized Service Provider
Trade-In
Google Home Experience
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Frequently Asked Questions About Best Buy Sanford
How do I check product availability at the Sanford Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Sanford Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Sanford stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Sanford Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4187 reviews)
Donald F
August 14, 2025
1 out of 5
I just left your store . After waiting 15 minutes I finally get help in tvs this employee answered my questions while munching on an apple and drinking a coke not only is this rude it's totally disgusting. I will be finding another store in the future. What happened to this store? Usually better than this.
Response from Best Buy
August 14, 2025
Donald,
Thank you for taking the time to write a review. I can understand your frustration with the interaction you're describing. I would not want to interact if someone was eating either.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (https://bby.me/b5wymu), Twitter/X (https://bby.me/5dlux6), or Instagram (https://bby.me/2uvsmb). I’d recommend sending a private message or DM. Please include Google Review 29167.
Regards,
^ Kristy
Jose S
August 09, 2025
5 out of 5
Excelente atención, muy dedicada al cliente, hablan inglés y español, y tiene buenos precios
Jackson H
August 08, 2025
1 out of 5
If I could give them zero stars, I would. This company took my $3,000 for a frame TV, never delivered it, and still claim they delivered it to my household. No proof of delivery, etc.. they won’t rectify the issue, call me back, or help me in any way. I lost serious money from this store. I would not recommend ever doing business with them.
Response from Best Buy
August 08, 2025
Hello, Jackson,
Thank you for your review. Having trouble with a delivery can be difficult. We'd like to look into this and see if there are any available options. If you'd like assistance or want to formally document your experience, please send a private message on social media. Please include Google Review 26226 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Sincerely,
^Meghan
Alexander C
July 31, 2025
1 out of 5
Awful customer service. Was expecting a store pickup for a mechanical gaming keyboard on July 31. The date rolls around, I wait for an alert to let me know when my order is ready for pick up. Day stretches to 2pm, still no movement on my order beyond "preparing for pickup" for the past 6 hours. So I call the store's number. Redirected to a robo-call that just spews the same information that's in the app. So I drive there in person. I ask the pickup clerk when my order might be ready. She shrugs, "I don't know". No effort made to track my order details, or to contact their shipping or warehousing personnel, just a dumb look and an awkward silence. So I canceled and refunded the entire order. Wasn't going to waste the gas on this place a second time. Stick to online shipping if this is your pickup center.
Response from Best Buy
July 31, 2025
Hello,
Thank you for the review. We regret to learn about the frustration you experienced with your recent store pickup. We aim for every pickup to be a smooth and efficient process, and it sounds like we missed the mark this time.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (https://bby.me/0y3yoe), Twitter/X (https://bby.me/6depms), or Instagram (https://bby.me/u1415c). I’d recommend sending a private message or DM. Please include Google Review 22971.
Regards,
^ Kristy