As a Best buy total member, I asked for help from the gentlemen in the front of the entrance door for an item, and I was directed to go to Greek squad to order the item using the warranty claim.However, the lady with colorful hair wearing greeksquad polo shirt Refused to help, stated she had another customer but there was no one near her. Best buy you need to trained your worker, as a previous Best buy worker that is not you motto to dismiss people.
Response from Best Buy
September 02, 2026
Good Afternoon, Jo,
We definitely understand how you are feeling after an issue occurred with receiving support while in store. We would be happy to connect with you and review this further. To start, please feel free to send us a private message on social media that includes your Google review case ID: #217206.
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I was helped by a very nice individual. He was extremely knowledgeable and helped me pick out a laptop that meets my needs. He wasn't pushy on upsells, and was quite helpful.
I sat on the phone in and out of hold for over an hour and was told it was not possible to be transferred to a worker in store , this was in relation to a refund I haven’t received for 3 days past the 24 hour refund period and can’t get any help over the phone it’s only people who can’t speak to me due to language barrier, broken mics, and or not being helpful I am very disappointed and overall frustrated with the service and not getting my refund especially since we pay for the Best Buy total tech
Response from Best Buy
September 01, 2026
Hello, Jaiden,
We understand that not being able to speak with a representative over the phone from the store can be difficult. You can reach out to get support with your return on any of our social media profiles below with Review 216269 for support.
Facebook (https://bby.me/scKl3e)
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Go to any other Best Buy. Manager is useless, one of his own employees said to me “He’s not very helpful” before he ever came to assist me. Sure enough, he was correct.
Response from Best Buy
August 24, 2026
Hi Brad,
Thank you for your feedback. We appreciate the time you've taken to share your experience, and aim to create a better one in the future.
To formally document your feedback, feel free to reach out to us on Facebook: https://bby.me/vxffw5, Instagram: https://bby.me/pzwAYA, or Twitter/X: https://bby.me/OVT4zM and reference Google review 209492 in the details you provide.