Best Buy Sanford

Went in to exchange ninja Cafe machine that was purchased on 12/18/25 and still under factory warranty. Instead of exchange they tried to give store credit and I would have to buy a new one at the new price which is $70 more. I had also purchased an extended accidentally protection warranty. Ask for manager 3 times and the manager never got on the phone. After 30 minutes of back and forth they finally set up for me to pick up anew machine at a different store because they was out. Even though it fell under the factory warranty they still voided out the rest of my geek squad and said it was non-transferable and I would need to by a new one at $97. Poor management and shady warranty issues.

I was purchasing a warranty for a television for two years associate told me that total tech would be cheaper at $199 and I told her that that was for only one year and the renewal would be another $200 she told me that the renewal was only $10. your associates don’t know their own products have bad attitudes about it. Ill just shop with Amazon for now on.

The return policy is now 14 days. If anyone out there doesn't know. I won't shop here anymore. Best buy is slowly going out of business. They better pivot! I will buy my electronic stuff elsewhere from now on. Someplace with a 30 day return.

I arrived at the store intending to buy the Meta Ray-Ban Display glasses. I spent over 35 minutes walking around, looking, and waiting for someone to approach me to help, but everyone ignored me. Realizing that no one was going to step forward, I finally approached them—not to ask for help, but to express my frustration. Does one need to hold cash in hand to get any service in this store? These people are in dire need of proper customer service training; (there were more than five employees present, and none of them were assisting anyone.)