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Services Offered
Geek Squad Services
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Apple Authorized Service Provider
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Frequently Asked Questions About Best Buy Sanford
How do I check product availability at the Sanford Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Sanford Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Sanford stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Sanford Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4225 reviews)
Mike C
October 10, 2025
1 out of 5
Was told that sound bar would fit under the TCL 55” tv by sales and it did not. The tv does not function normally, leaving a picture that is not full screen and has black bars around the picture. TCL customer service was of no help after hours on the phone and multiple emails, only to be told this was normal and there was nothing they could do and refused to replace the tv. I would not recommend TCL.
Response from Best Buy
October 10, 2025
Hello, Mike,
Thanks for taking the time to leave a review here on Google. We can certainly understand wanting support when a product doesn't work as planned with your setup.
If you require additional assistance, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review 54120” when reaching out on social media.
Alyssa P
October 09, 2025
3 out of 5
I went to Best Buy to pick up a 65” TV I ordered online, and the experience was really disappointing. When I arrived and told the lady at the front pickup area what car I had, just a sedan, I could tell she doubted it would fit — she even laughed about it, which felt rude and unprofessional. We already measured and knew it would fit. Then the Samsung rep came out and, in a very dismissive tone, told me that if the TV gets damaged in transit they wouldn’t cover it and that same-day delivery was $120 — then just walked away. Not helpful at all.
Thankfully, the last guy who came out was polite and actually helped load it. The TV fit perfectly with no issues, just like I knew it would. Unfortunately, because of how rude the other employees were, I won’t be shopping at this location again.
Response from Best Buy
October 09, 2025
Hi, Alyssa,
Thank you for sharing your review with us. While we are happy to hear that you received great service at the end of your visit, we would like to discuss the rest of it with you, as it does not appear to have properly reflected the expectations we have in place.
To connect with us, please send us a private message on Facebook (https://bby.me/jdumrf), Twitter/X (https://bby.me/msua3s), or Instagram (https://bby.me/vpw64p). Please mention "Google review 53596" in your message. Thanks!
Tony G
October 03, 2025
1 out of 5
Good place to go delivery is horrible
Curt R
October 01, 2025
1 out of 5
I went in and specifically asked for the Xbox series X bundle that includes the two-year game pass. I told the representative that I found it on their website and came down here to pick it up in person so I didn't have to wait for shipping. He said that's great and gave me an Xbox series X and showed me on his phone or tablet device in store where to go online and get the 2-year game pass. He said it had to be ordered online and and showed me the link to it. When I get home and go to that link, it says the item is not available for individual sale. So I cannot have the 2-year game pass that I specifically went in there to get. When I try to call the store there is absolutely no way to reach anyone at the store and it keeps pushing me to Best buy's corporate. Best buy's corporate tells me they're sorry but there's nothing they can do about it. So I wasted several hundred dollars buying a device that I only wanted it to work with the game pass and now I don't have it.