Best Buy Sanford

I usually get my repairs done by Apple as I have Apple care theft and loss but this Best Buy had sooner availability so I reserved a repair here. I’ve had this devices screen replaced once already, and I have a sticker on the back of my phone. Apple had no issue replacing the phone screen without altering the back. However I came here today and was told I'm required to remove this one of a kind/irreplaceable sticker so they can put a new screen on my phone which makes absolutely no sense at all. The sticker is on the back which you should not be altering in any way all I needed was a screen replacement. Apple is fully capable of doing it but after today I genuinely question both the capabilities and intelligence of the geek squad here. I ended up just walking out and I’ll just wait and go to Apple next weekend instead.

They can't figure out who is the person who knows about phone plans so bounced me around, then customer service suggested I wait in the checkout line (with 6 people ahead) to ask her. Now, she wasn't doing checkout, but said I'd have to wait in that line. I asked if she was the right person who knew about the phone plans and said no, but if the other staff didn't want to help then it was really my only other option. Of course I walked out at that point, and wasted the trip getting there. Get your act together BB!

Just bought a brand new LG tv and it doesn’t work! Unbelievable! Tried to call the store for help and no one will answer the phone! You get an AI voice that puts you on hold and no one answers! Worst product and worst customer service I have ever experienced!

Great selection of computers