Customer service is horrible after many attempts of trying to find assistance finding the best sound bar. I’ve been continuously letdown you’re not able to test items. They don’t know the proper information about the systems or the items they’re always on their phone and distracted customer service zero out of 10 I would leave a zero star review if possible just horrible customer experience horrible Store to go to don’t go find another location
Response from Best Buy
July 12, 2026
Hey there, Francisco,
We understand your frustrations surrounding your recent visit. We would love to hear more about this and assist anyway we can. Please send us a private message on Facebook (https://bby.me/PE6UIC), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review:##186492"
Kevin was incredibly helpful during my visit. He was friendly, knowledgeable, and made it easy to find exactly what I needed. Great customer service and a genuinely positive experience. Thanks again, Kevin!
My boy Kevin G found my requested item in the warehouse after I couldn’t find it in the area it was supposed to be. Kevin is my GOAT