I arrived at the store intending to buy the Meta Ray-Ban Display glasses. I spent over 35 minutes walking around, looking, and waiting for someone to approach me to help, but everyone ignored me. Realizing that no one was going to step forward, I finally approached them—not to ask for help, but to express my frustration. Does one need to hold cash in hand to get any service in this store? These people are in dire need of proper customer service training; (there were more than five employees present, and none of them were assisting anyone.)
Response from Best Buy
October 17, 2026
Hello, German,
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience getting assistance in store when needed. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialists can work with you. Please be sure to add "Google Review: #239765" for reference. You can find us here:
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My Husband brought my 2014 Scion TC to get a Complete system installed, an Apple CarPlay radio backup camera , amplifier and sub box. James and John are very professional and very friendly. The sound is incredible. I highly recommend if you’re trying to upgrade your sound in your car to bring it to Best Buy in Sanford , James and John know what they’re doing. 10 out of 10 . I’m very happy.
Thanks .
Very good service exceptional 👏
The rep at the Geek Squad said they'd call me within 2hrs. I waited 3hrs and tried to call the store. There's no phone number available to call this store. When you call, the call is routed overseas.
They say they'll send a message and someone will return within 25hrs.
Insane!