Best Buy Sanford

The rep at the Geek Squad said they'd call me within 2hrs. I waited 3hrs and tried to call the store. There's no phone number available to call this store. When you call, the call is routed overseas. They say they'll send a message and someone will return within 25hrs. Insane!

Do not buy any products from Best Buy if you can't be certain it will last more than 2 weeks. You have 14 days to return an item when it fails (and it will). This retailer shouldn't sell items it doesn't have faith in and yet it does. It pushes the risk to the consumer with an obscenely brief return window. My gaming controller started having issues with intermittedly disconnecting from the console (the wired gaming controller). This happened on day 15 and because I don't PAY them to allow me to have more than 14 days to return the item, they will not take it back. FYI, BB will gladly take $30 from you to give you a 60 day return window. WHAT in the ****? You have to pay a retailer to take back the crappy products they have no faith in but continue to sell? I will never darken Best Buy's doors, again, and you shouldn't either. You can get the same item from multiple different vendors who guarantee their products for more than 2 weeks. I'm an adult nerd with no kids and discretionary income for all things nerding. BB's ridiculous return policy and the lesson learned via my new $30 paper weight mean that my money for nerding goes elsewhere.

If you're going to have people at the front to greet and direct customers, maybe pick someone that isn't going to be condescending. I walked in and started heading to home theater to look at wall mounts for a big home theater project. The guy at the door asked if he could help and I just pointed and told him I wanted to look at mounts. He said I'd have to hold on because the area is under construction and someone would have to take me back there. Fair enough. Then I just wanted to confirm they still had them on display because the area was clearly under construction. Instead of an answer to my question I got, in a condescending tone "yes sir, but I have to get someone to take you back there like I said" as if I'm the idiot that didn't understand. I just didn't want to waste my time. I was floored that I was spoken to like this and just walked out. Guess Altamonte will get the all the revenue for my home theater setup. It's easy to see why this is the lowest rated Best Buy in the Orlando metro. I live down the street and will gladly go out of my way to shop anywhere else now.

Booked an appointment for apple support. Showed up on time, name was on the board and was told that they couldn’t honor my appointment. Terrible business I would have booked an appointment at the location in the other direction at the actual Apple Store if I would have thought Best Buy could be this unprofessional. I can’t believe they waited until I showed up to tell me this.