Best Buy Sanford

If you're going to have people at the front to greet and direct customers, maybe pick someone that isn't going to be condescending. I walked in and started heading to home theater to look at wall mounts for a big home theater project. The guy at the door asked if he could help and I just pointed and told him I wanted to look at mounts. He said I'd have to hold on because the area is under construction and someone would have to take me back there. Fair enough. Then I just wanted to confirm they still had them on display because the area was clearly under construction. Instead of an answer to my question I got, in a condescending tone "yes sir, but I have to get someone to take you back there like I said" as if I'm the idiot that didn't understand. I just didn't want to waste my time. I was floored that I was spoken to like this and just walked out. Guess Altamonte will get the all the revenue for my home theater setup. It's easy to see why this is the lowest rated Best Buy in the Orlando metro. I live down the street and will gladly go out of my way to shop anywhere else now.

Booked an appointment for apple support. Showed up on time, name was on the board and was told that they couldn’t honor my appointment. Terrible business I would have booked an appointment at the location in the other direction at the actual Apple Store if I would have thought Best Buy could be this unprofessional. I can’t believe they waited until I showed up to tell me this.

Great service. Good selection. Nice folks.

Great customer service