Susanna G
January 03, 2026
Needed speaker wire. The service was so awesome everyone was ready to help
I hate to give a poor review, but our experience was awful. I purchased an open box dryer. I desperately needed it since my dryer blew and we have a family of five. I was convinced to have them delivery it. It would take over a week which was disappointing but I figured it was due to the holiday. The morning of delivery, I received a text cancelling the delivery. There was nothing done to rectify this despite them saying they would try. Instead, they said they would be out in another week with the product. I cancelled it and they were fine with that. I went with another store and got everything delivered the next day without issues and with lower fees.
Response from Best Buy
December 31, 2025
Hello Sarah,
Thank you for your feedback. We appreciate you sharing your experience.
To formally document your concerns, feel free to reach out to us on Facebook (https://bby.me/227pnu), Instagram (https://bby.me/o9fkbu), or Twitter (@BestBuySupport). Be sure to mention your Google review 98446.
I had an appointment for phone repair at 6:40pm that I booked and was confirmed for. When I showed up at 6:30pm I had to wait about 10 minutes before they came to ask why I was there. Then they told me they couldn’t do anything because there were closing soon and it would take them 3 hours to change the screen on my phone. And that they recommended I make an appointment for the next day. They didn’t apologize for the inconvenience or anything. Just basically said it was my fault and it was too late, even though I showed up early for my appointment. They shouldn’t give customers the option to make appointments after a certain time if they won’t honor them. Waste of time, I just went to Apple the next day and they completed it within 30 minutes.
uyanga u
December 29, 2025
They don’t really care about you but cashier guy was polite.