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Best Buy University Town Center
Services Offered
Geek Squad Services
Apple Shop
Windows Store%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
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Frequently Asked Questions About Best Buy University Town Center
How do I check product availability at the University Town Center Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local University Town Center Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy University Town Center stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the University Town Center Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2708 reviews)
Thom B
January 10, 2025
1 out of 5
If I could give ZERO stars I would! I purchased over $4000 worth of 4 appliances. I had the worst experience EVER with a store. First, I was promised a delivery for 1/2/25. I took the day off and NO SHOW & NO CALL! I called and got no acknowledgement of my time loss and lack of appliances. A second delivery was scheduled 1/7/25 and only ONE of the four appliances were delivered! Went to store and spoke with Eric Haycook, who identified himself as "regional manager" he made some calls and gave me his email to assure I would get the service I paid for. I did get an appointment for 1/10/25 for the remaining appliances to be delivered. If your keeping count... 3 days off work. The appliances were delivered, and the stove was damaged and nonworking. So, it went back. I emailed Eric Haycook 3 times, and he never responded to my emails. I was told I had to call customer service at 5:30 to schedule for the 4th time another delivery for my stove. Again, I emailed Eric Haycook about this... you guess it NO RESPONSE!
DO NOT BUY APPLIANCES FROM BEST BUY!!!! I will be at 4 deliveries and the disrespect for my time and frustration is unacceptable. Shame on BEST BUY! and Eric Haycook.... if he is even a manager at all, which I will be finding out.
Response from Best Buy
January 10, 2025
Hi, Thom,
Thanks for taking the time to leave a review here on Google. I can certainly understand expecting your appliances to be delivered in a timely manner. This is far from the experience that we strive to give our customers.
If you require additional assistance, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Please mention the phrase “Google Review, Convo #64665262” when reaching out on social media.
Regards,
^Ravi
Edward M
January 10, 2025
5 out of 5
Best place to get my electronic needs!
Danielle S
January 05, 2025
1 out of 5
Customer service is terrible. You go into the store and have to have your name put on a list. Then wait with no idea where you are in the line up. I went with my husband to get an Asus Ally Rog X handheld. I knew what to get when we finally got helped the kid said we could have just went to the register and got one. Which the toung man at the register had to run around the store to get everything. When I bought mine in the Tampa location a week ago they had people in the computer section that could do everything for that specific section. I hope that the Lakewood Ranch store sorts out the staffing issue. It is the most illogical set up i have ever seen.
Response from Best Buy
January 05, 2025
Danielle,
Thank you for the review. At Best Buy, we always want our customers to receive pleasant, helpful service when they shop with us. I'm concerned to learn that this might not have been the case for you recently.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please include Google Review 64646621.
Regards,
^Kristy
Nicholas C
January 03, 2025
5 out of 5
I purchased ink for my Epson printer last November. Went to install the ink and realized I had the wrong printer ink. On top of this I tried to to load the black ink cartridge. Which didnt fit. I asked the salesperson what options were available.
He pointed to the back of the store. Said pick the correct ink and take it to the front check out counter. Because I has the receipt they said no problem. Exchanged the opened one for the correct one. And out the door we went. Just incredible employees. Especially the manager.