Best Buy University Town Center

I use Best Buy for most of my electronic purchases. The Best Buy protection including Geek Squad and purchase discounts is the best and more than worth the cost.

Didn't receive great customer service. Bought a phone that was activated by Best Buy, yet got home and the phone number wasn't moved over to the new phone although the guy there said it was moved, and it took him or the system three tries to get the new phone activated and an hour went by waiting, and it still wasn't done right! I spent several hours on hold two different days just to get ahold of my old phone's customer service to explain we needed to move my phone number, and then had to call the new phone's customer service to give them the information they needed to move my number over. It's been a headache to say the least!

I needed to get my truck wired for my speakers and amp. I had spoke with the audio installers a month prior to this and we went through everything and I get to Best Buy the day of the installation. The price went from $150 to 500 and the guy that was working there seem clueless and really could care less about anything. He tells me I need a $200 part which was totally not discussed with the other person that I set the appointment up with. I told him whatever then just get it done today. I don’t care what it cost. He proceeds to tell me oh I can’t do it today. I don’t have the part. I’d have to order it and you would have to come back a different day and schedule another appointment. You wasted a day of work for me thank you. You wasted my time. Thank you. I don’t know why I would even think to take my truck to Best Buy for a Car Audio installation anyways it just seemed kind of convenient but now I know it’s the exact opposite of convenient. They have no clue What’s going on there. I was told all this was noted, but there was no notes in my file when he looked so these guys are really on point keep up the great work

Best Buy has the best service. I bought all my appliances, computers, and printers from Best Buy. Also, my television set. The staff is friendly, knowledgeable, and ready to help.