Best Buy University Town Center

I purchased a $3500 Samsung Refrigerator with the "Best Buy Protection Plan", and as you would expect the POS refrigerator broke in less than 22 months. I called Best Buy Protection Plan and found out that is just "Geek Squad" under a different brand... I was super excited to learn that [insert sarcasm here]. They scheduled a onsite tech for a Thursday with a time window of 8am-12pm... and can you guess - they didn't show up [some more disgusted sarcasm here]. I had to call and spend over 40 minutes on a call to get an update and still no time when they will be coming if they even come at all? I still don't understand why I try to shop at Best Buy, I should know by now that they are to incompetent to do anything correctly and provide some actual GOOD SERVICE! Completely useless and disgraceful, I just wish they would go out of business so no one else gets screwed over by them! I wish nothing but pure FAILURE and LOSS for this corporation!

Going here was a mistake. I frequently use Amazon but thought I’m out, I want the Garmin watch and Best Buy has in stock. Stopped in, they indeed had the watch in stock and I saw some new earbuds I wanted. So I found an Associate, that directed me to the front of the store to be placed on a list to wait for an available associate. I waited, waited, had a great conversation with a lady that was also waiting, we both were about to give up when a guy approached to apologize for the delay and told us know we were next. The lady got help and I gave up, left the store, ordered the watch through Amazon, then went and had a beer. Amazon delivered next day. I gave this two stars because of the nice conversation I had with the lady, it was the only positive about walking into Best Buy.

Me encanto la tienda, limipia y organizada con gran variedad de productos. Lauren fue muy muy muy amable y paciente, me encantó ser atendida por ella

I made an appointment to replace my iphone battery and included my phone type and serial # with the reservation. When I was seen for my appointment, I was told that they did not have the battery in stock. The customer service rep was very nice and apologetic. She told me that they could order a battery but it would take about 3 weeks to arrive and I had to leave my phone with them for the 3 weeks! I could not pre-pay for the battery. Whoever in Best Buy management designed this process to not check the inventory while taking the reservation and requiring customers to leave their phone for 3 weeks needs to be fired and transferred to a government job as only they could design something that stupid.