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Best Buy University Town Center
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services
Trade-In
Google Home Experience
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Frequently Asked Questions About Best Buy University Town Center
How do I check product availability at the University Town Center Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local University Town Center Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy University Town Center stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the University Town Center Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2882 reviews)
Jason K
March 03, 2026
5 out of 5
Jackson took a good bit of time to walk me through all of the specs of a TV. His assistance made this order very easy to decide upon. He wasn’t even in the tv department. Jackson saw me, warmly greeted myself and my fiancé, and guided us through any questions we had. Every experience I have had, which has been many, has been a pleasure.
MaryGrace F
March 02, 2026
1 out of 5
What a shame, the audio installation department , installed my stereo and didn’t connect properly, I’m trying to get it resolved , dropped the jeep back off 3 days ago , communication is horrible, one guy called and told me it’s done and pick it up, then I call back to find out what time I can come and the audio tech (probably across the country) says it’s not ready , then we call back again ,the guy says we were wrong it’s not fixed , so I said you’d have us drive the half hour to pick up a car that’s not ready ? Now I’ve been leaving messages for 2 days and no one is calling me , never mind the 1/2 hour on average wait times , now I have another guy on phone again from another place in the world and is trying to get a manager and no one is picking up and tells me I can leave a message , it’s actually unbelievable.
Response from Best Buy
March 02, 2026
Good Afternoon, MaryGrace!
We appreciate your feedback, though we wish you had a better experience with your car audio installation and customer support. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialists can work with you. Please be sure to add "Google Review: #124904" for reference. You can find us here:
Twitter(X):
https://bby.me/hgwcxl
Facebook:
https://bby.me/6k5po0
Instagram:
https://bby.me/g0vmk9
Do y
March 01, 2026
5 out of 5
This place is well it’s Best Buy. You can imagine the traffic they get and the customers that come through there like me and patient wanting what they want not getting it however I tend to go back every time as I’m a valued customer I appreciate their time and effort as I’m always looking for great deals you have to appreciate the ones on the floor that either deal is trying to make us happy.
RXE350
March 01, 2026
1 out of 5
No customer service at all! NONE !
They tell you someone's gonna call you back they don't they don't pick up phones. They don't respond to emails. They sell you a product that brakes in 60 days my case it was an appliance so it was well over $1000 and there's no one that's helpful useful professional by anywhere but here and I don't need your generic " we're sorry we appreciate your feedback. We're working on it. We'll get our team together." Corporate BS answer or reply.