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Frequently Asked Questions About Best Buy University Town Center

How do I check product availability at the University Town Center Best Buy?
How do I check my order status?
My local University Town Center Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy University Town Center stores’ holiday hours?

Recent Reviews

4.1
(2756 reviews)
thomas a
May 31, 2025
1 out of 5
Bought a tv here and tv never came at the time it was scheduled to arrive. Rescheduled and they didn’t deliver it again. Was told the first time they didn’t have the inventory, then there was an issue with the truck, then there was a health problem for one of the deliveries, then the weather was bad, then they lied and said it was because we weren’t home, then said it was because they don’t actually deliver on weekends. This place is ridiculous. All excuses from one delivery. They just lie to try to get you off the phone. Eventually we just cancelled the order. BEWARE of this location
Steven S
May 29, 2025
4 out of 5
Not the most knowledgeable at the first Best Buy, but visited a different BB and they had a knowledgeable staff person so I made the purchase.
c w
May 24, 2025
1 out of 5
Unbelievable Their return policy or exchange policy is only 15 days. Unless you purchase a plan from them and pay yearly, that is the only way they will allow longer time. It used to be if you had a best buy credit card or a premiere account holder they would extend you return or exchange to forty five days. Now they make you purchase something yearly. They will lose my business from now on.
Jerry D
May 15, 2025
1 out of 5
Terrible experience at Best Buy. They keep taking down my reviews, but I refuse to be silenced. This place is definitely not the 4/5 stars it’s gotten. And I wouldn’t put it past them to have been boosting their own ratings or to have bought some of these 5-4 star ratings. This place, and this one especially is awful. If you go to Yelp, you can see why it’s actually only 2/5 stars. But they honestly don’t even deserve that. This place deserves No Stars. They’re racists, they’re rude, and you can definitely find better customer service just buying something online. Do not patronize The Best Buy at UTC. I repeat, do not patronize this place. You’ll just end up as upset as I am. Definitely surprised that this place is still around. But give it time, soon it’ll be another Block Buster.

About Best Buy University Town Center

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