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Best Buy University Town Center
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services
Trade-In
Google Home Experience
Find Items in This Store
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Frequently Asked Questions About Best Buy University Town Center
How do I check product availability at the University Town Center Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local University Town Center Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy University Town Center stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the University Town Center Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2853 reviews)
Dode
January 03, 2026
5 out of 5
Trace from the car audio department was very helpful with troubleshooting my subwoofer. I needed a last minute fix. I had quite a few problems and he had tons of solutions! He checked everything throughly and carefully. I’m grateful for this unexpected interaction. I was getting ready to leave, and I realized he helped me years prior with another vehicle I had. Glad to see he’s still here, would recommend 100%
joanne f
December 31, 2025
1 out of 5
Worst management and customer service I've ever experienced. Will never do business with them again
Response from Best Buy
December 31, 2025
Hi Joanne,
Thanks for sharing your experience with us. We're concerned to hear about this experience and would like to learn more so we can address this and help out. If you can send a private message on one of our social media platforms, Facebook (https://bby.me/0qm59n), Twitter/X (https://bby.me/d2w2ma), or Instagram (https://bby.me/so4ico) and mention your "Google review #98531," we'll be happy to look into this with you.
Sung-Yun “
December 30, 2025
5 out of 5
Sanji was so friendly and welcoming and then I needed a tiny little screwdriver for my daughter and he very willingly helped me. It’s so nice to get good customer service these days!
Katie L
December 29, 2025
1 out of 5
NEVER COMING BACK TO THIS LOCATION AGAIN. Employees will ignore you until you leave with nothing before being helped. Dylan to be specific. I overheard Dylan was speaking negatively about me and my husband after already waiting to be helped 45 minutes prior. Manager needs to address this issue
Response from Best Buy
December 30, 2025
Hi, Katie,
Thank you for leaving a review. This is far from the experience we want our customers to have when looking for assistance in store. I can also understand wanting friendly and courteous assistance.
If you require support, or would like to document your complaint, please send us a private message on social media. We are available to assist you on any of the following platforms: Facebook (https://bby.me/vthjre), Twitter/X (https://bby.me/8zeua8), or Instagram (https://bby.me/9e948i).
Please mention the phrase “Google review #97494” when reaching out.