Best Buy University Town Center

My family and I came in today to purchase 3 iphone 18 pro maxes. 1 new apple watch. 1 new iPad and a new Sony speaker that was $750. As my fiance and I were testing out the speaker with the volume low, and employee came up and asked if the Bluetooth was working. After responding yes, he proceeds to unplug the speaker and say the Bluetooth doesn't work anymore and we need to leave the store because we do not have the money for it. After approaching the head supervisor of the store, we received the same treatment. We were accused of lying and we were told to take our money somewhere else. So we went across the street to AT&T and spend almost 6 grand. Great job best buy. We also filed a complaint with corporate After being on the phone for 1.5 hours and corporate was not much help. Very dissapointing considering my family and I have spent 30k+ at this specific store in the last year. We have been credit card holders for 5+ years. We will never return to another best buy again. Really can't even believe I'm typing this out because it should've never happened.

Best Buy is using their website to help scalpers rip off customers by directing people to third party sellers for PS5 Pro consoles for double the retail price. This rewards scalpers and continues the shortage. Is Best Buy directing stock to these scalpers for a bigger profit?

This will me my last visit here and purchase with Best Buy! Save yourself a trip. Our LG TV we bought here stopped working after 3 years which is unfortunate (not their problem but they still didn’t keep their word with price matching on next tv) So we go there to get another tv that says it’s on sale. They say the sale ended at midnight last night. That’s fine, but then they say if you find it cheaper from reputable dealer we price match. So I go online find the tv $500 cheaper from the online company that actually makes the tv! And they say let me ask a manager. Nope. They didn’t price match after they say they do. What is going on? This store is horrible. We found the prices better at every other store and manufacturer itself. And given the amount of tvs we bought here and how much we spend they could’ve done the right thing. Not only no discounts or loyalty. Not honoring a legit price match. Bye bye Best Buy! And everyone I speak to has had issues at a Best Buy lately.

Wow, you call the phone number and it goes to a 3rd party anwersing service that can not answer your questions and does not have the ablity to tranfer you to someone actaully in the store for a question. Told me to drive up to the store if I want my questions answered! This is ridiculous and makes zero sense. I have a question and I have to drive to the store to ask it? Wow. Terrible customer service and I am blown away.