Customer service extremely friendly and the gentleman that helped me load my TV was terrific. However my Best Buy experience has been less than ideal after purchase. I bought an open box, great deals and items are always in good shape. I live in Orlando, drove nearly 4 hours round trip for TV. I get home, and see a dent, as long as TV works, I'm fine. Cosmetic issues are possible as Best Buy mentions in "open box" so no problem. However despite dozens of geek squad verified tape, there isnt a power cord, so I cant test if TV works. I called store multiple times, cant reach store, get sent to call center, they cant do anything. They suggest I drive to my local Best Buy to see if they can help me. I drove 4 hours, Best Buy gives me a dented TV without a power cord, and now the solution per customer service is to drive to Best Buy to see if they have a power cord or to see what my options are.
Response from Best Buy
March 09, 2025
Hello, Bryan.
I can definitely understand how frustrating it would be to make that trip to find out a power cord is missing. We would be more than happy to look into this for you and see what options may be available. If you have a minute, please reach out us to in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When you message us, please include your full name, phone number, email, and a copy of your Google review number #64907638.
Best,
^Allison
I walked in and out literally in 5 minutes got what I needed...granted it was due guest services greetings at the door!
Not a fan of Best Buy Walmart is better
Very well staffed and clean store. If you’ve shopped at other Best Buy’s and felt like there was nobody to help, this one is not like that.