Patty L
September 07, 2024
Sales person was very helpful, but not pushy
I went to buy a laptop and was told that someone will be there to help. I stood waiting for about 30 minutes and still no one came to help and no one was there to ask. The store wasn’t busy and there were only about 3-4 other customers. When we finally got someone to help, he immediately left right after even tho he stated to let him know if we need anything…I asked another worker and he said that he can help me after he is done with his work, so i waited 10 more minutes only to see that he started helping someone else instead…i left the store and will never come back
Response from Best Buy
August 27, 2024
Hello,
Thanks for sharing your feedback with us. Getting a new laptop should be an exciting experience. I can understand though waiting for so long to get assistance to make your purchase, would not have been a welcome experience.
I'd like to have this looked into further with you. Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and details about your visit, including the location, date, and approximate time. Please also refer to your "Google review case 64124952" in your message.
Sincerely,
^Melissa
Showed up to spend $2000 on a new laptop. Got put in the “que” and sent to the apple section….played with the gadgets for 30 minutes and nobody showed up to help or answer questions. Told the curly headed kid (at the table up front that asks if they can help) that nobody showed up and I’ll just buy it on Amazon….he just laughed and didn’t respond. Couldn’t care less….so why should I. Won’t ever be back
Response from Best Buy
August 25, 2024
Hi there, Kyle.
Thank you for sharing your experience with us on Google. We sincerely apologize for not meeting the level of service we strive to provide. Your feedback is important to us, and I will ensure it is reported and documented at the corporate level.
I will be happy to answer any questions that wasn't answered while you were in the store. Can you please connect with us through a private message on one of our social media platforms listed below. In your message, kindly include your full name, phone number, and email, along with the conversation number 64117331. Additionally, please mention that this message is "In regards to my Google review" to help us quickly identify and assist you.
- Facebook: http://facebook.com/BestBuy
- Twitter/X: http://Twitter.com/BestBuySupport
- Instagram: http://instagram.com/Bestbuy
Thank you for bringing this to our attention.
Best regards,
^Magee
Ordered for curb side and sadly had to come in. They had one associate running the whole front end. Legit had a line a mile long. I felt bad for the guy. Hopefully they can get some support and more staff.
Response from Best Buy
August 25, 2024
Hi, Travis,
Thank you for reviewing your recent visit. We understand how this experience is not ideal, especially since you were unable to take advantage of a speedy pickup process. We would like to follow up with you further.
Please reach out to us through a private message on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy). For the fastest response, please include your full name, email, phone number, and "Google Review 64116553" in your message. Thanks!
Regards,
^April