Best Buy University Town Center

Got my radio installed here, the process was seamless and it’s working great!

In general, I like Best Buy, but on this occasion, their customer service was poor. The battery in the laptop I purchased from Best Buy seems to be failing. So, I connected with online support as I paid for the Total Tech support. After a few chat questions, the tech confirmed that the battery should be replaced. He scheduled me for an appointment to drop off my laptop for battery replacement. When I drove 30 mins to Best Buy to drop it off, the tech told me that they do not have batteries in stock and that I would have to purchase one from the manufacturer and then bring the battery and the computer to them to swap the battery out. I asked why I was not told this by the online tech. His response was, "Sorry." Had I known this, I would not have driven 30 mins to and from the store for no reason. If I am paying for Total Tech support, Best Buy has to do better. Make sure the online support knows what the proper process is. Maybe allow your in-store tech support to order replacement parts for customers. I don't have to order my own brakes and take them to the mechanic to replace them on my vehicle. Come on....treat your customers well.

If you like juicy reviews and a good reason to not do business with Best Buy well buckle up. We buy a TV. It’s dented. I drive all the way back to do the exchange and the cashier tells me I’m out of the return period. He’s very clearly looking at the wrong line on the screen as it was talking about repairs not returns. Manager doesn’t even catch this but does the exchange because I’m obviously in the return period. I haul the replacement TV sealed in its box, exact same model number, all the way home. TV in the box is a 2 year old TV with the labels swapped out, one of which was printed on printer paper and glued on. The actual TV was clearly stolen and an older one put in its place. Bear in mind the manager is the one who gave this to me as the replacement. So I now have to drive all the way back again. I show them what’s going on and it takes them over an hour to finally get me what I paid for in the first place. Best Buy has completely fallen apart. I don’t see them sticking around much longer.

Customer service extremely friendly and the gentleman that helped me load my TV was terrific. However my Best Buy experience has been less than ideal after purchase. I bought an open box, great deals and items are always in good shape. I live in Orlando, drove nearly 4 hours round trip for TV. I get home, and see a dent, as long as TV works, I'm fine. Cosmetic issues are possible as Best Buy mentions in "open box" so no problem. However despite dozens of geek squad verified tape, there isnt a power cord, so I cant test if TV works. I called store multiple times, cant reach store, get sent to call center, they cant do anything. They suggest I drive to my local Best Buy to see if they can help me. I drove 4 hours, Best Buy gives me a dented TV without a power cord, and now the solution per customer service is to drive to Best Buy to see if they have a power cord or to see what my options are.