Best Buy University Town Center

I made an appointment to have a camera installed on my son's vehicle on the phone. The person who scheduled the Apmnt was from Honduras south America. I explained what type of vehicle I had and didn't even question what type of camera I needed for the vehicle When I got to the store the techs were not able to do the work. Best Buy has gone down in service. They have opt to use out of country technical support. Reduce the American staff who knows what you need. Just to reduce their company cost for cheaper labor. That's a shame. The gueek squad for auto, and electronics department is not the same. That is a shame😔.

Bought 77inch lg tv, sound bar and mount 3600.00 dollars. Paid for geek squad 279.00 made arrangements for Monday the 20th, took the day off. They canceled my appointment, tried calling, messaged . Went to the store and talked to the manager. He said my appointment was in limbo, Told me I would have to reschedule. I said I would return 3600.00 dollars worth of merchandise. He said ok. Unbelievable, never had such bad service. WILL NEVER DEAL WITH BEST BUY AGAIN.

I should have bought my son's present in Amazon. Terrible and scary customer service. He said I have your name, phone number and address, I will find you. I almost call the police on him.. scary guy!! He was a Hispanic in his 40s. This happened at 6:32pm on 10/19/2025.

Purchased Sony headphones in July, last night the hinge snapped off. Three months to the day buying them they broke. Went today to see if I could exchange, showed my receipt to the door greeter, who had a staff member meet me in the area. I went through the explanation of what happened, showed my receipt again he spent time with me, we decided on a replacement, he walked me to check out and left me with a cashier. Again had my receipt she went to ring it through, looked at me and said why didn't you buy the extra coverage I could have helped. I can't help you, do you want a manager? I said sure that would be great. She then called the "mod" told him I had an open box item out of return date, before the guy even showed up he was prepared, looked me in the eye and said you had 15 days to return them. I explained they broke after only 3 months. I wasn't planning on returning them. So, the moral of the story... if you want to throw away $300 on defective headphones, buy Sony WH-1000xm5, and shop at the Best Buy at UTC. If they had shown some compassion or even interest, I wouldn't be writing this - I would be singing their praises that at least they tried. So I'll buy them on Amazon, even though I prefer to shop locally.