Best Buy Sarasota

WORST BUY, NOT BEST BUY ***update. Messaged as you requested and no follow up. No one responded. I am on hold. All I need is the name phone extension and email of the general manager. Elderly/senior beware. Poor customer service. Try to upsell you. Terrible. Tried to help elderly mom and I understand why she wanted me to handle this. Very painful!!!!! On hold, no one in the store will speak with you. Not BEST BUY, but WORST BUY!!!! Just go ANYWHERE ELSE. Want a manager to step in asap.

I stopped by to purchase a GoPro camera. When I walked in, the gentleman at the front door greeted me and immediately asked if I was interested in signing up for a credit card. I politely declined and explained that I was there to purchase a camera. He directed me to the camera section and told me someone would be right with me. Unfortunately, all the cameras were locked up and unavailable for customers to access. I waited for assistance while noticing three employees walking by and spending time on their phones instead of helping customers. After waiting over 20 minutes with no one coming to assist me, I decided to leave. I shared my concerns with the employee sitting at the front entrance, but her response was disappointing, she just stared at me with no effort to address the issue or offer any help. I came in ready to make a purchase, but the lack of customer service made me take my business elsewhere. Hopefully management can address this, because customers should not have to chase employees down for help.

This Best Buy has items in stock that I haven't seen at other locations—I mean in-store, not online, of course. It's perfect—incredible.

I had a great experience at Best Buy and wanted to especially thank Gabriel for his help. He was very patient, knowledgeable, and took the time to answer all of my questions without making me feel rushed. It's not every day you find someone who genuinely cares about helping customers. Thank you, Gabriel, for making the whole experience so easy and pleasant!