Lazy lazy lazy. Appointment made to conduct screen repair on iPhone. When i arrived, i was told tech was clocking out in an hour and I cant leave phone over night so i have to come back another day. Wasted 30 minutes for nothing. Awful service, incompetent and poorly ran store. Don't bother coming here, just terrible.
Response from Best Buy
November 04, 2025
Good Afternoon, Matt,
Thank you for leaving a Google Review. We definitely understand the need for support in a situation like the one you have described. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please be sure to add "Google Review: #64703" for reference. You can find us here:
Twitter(X):
https://bby.me/ps3q8j
Facebook:
https://bby.me/jb3hq4
Instagram:
https://bby.me/luz89o.
If you're thinking about the Geek Squad setting up your home entertainment system .....run don't walk away.
They came to do my living room and 2 other TV soundbars working correctly with my LG remote. Nothing is working.
I cam in to speak to a manager for a redo.....I was promised a call back and NEVER received.
I contacted corporate.....the ONLY thing they want to do is a "redo" on payment. No way.
3 emails to regional manager.....no response.
Filing a claim in small claims court Monday.
morning.
It's not about the money....it's about having corporate principles.
Response from Best Buy
October 31, 2025
Hey there.
Thank you for your review, George. We can understand how you are feeling regarding this recent experience with your home entertainment system. We would love to learn more about this situation. Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/nz3hb8)
- Twitter/X (https://bby.me/ono9fp)
- Instagram (https://bby.me/pjfopm)
When reaching out, please mention it is regarding your Google Review 63032.
Kindest Regards.
Went to recycle some parts was an easy process
Hats off to Matt in the Geek Squad for his help last night and this morning !!!
And to Krish for his help with my trade in !!!
Both were excellent and I would highly recommend working with them in the Sarasota store on rt 41
Thanks to both !!!