Best Buy Sarasota

I’m a Best Buy fan primarily because of the geek squad. They are helpful, accessible and available by phone and Web. The downside is trying to get through to a human and past the AI phone answering system. It’s a symptom of the times and gets more and more intolerable. give me give me live phone answers and you’ve got five stars.

There's nothing good about bestbuy. They suck to deal with and noone can ever accomplish anything. After spending 2.5 hours on the phone with India I go to the store and they still can't do anything. But please row me to India again

I went in this morning to buy speakers trying to find where they were. I saw several salespeople just walking around. I was finally approached by a tall fella with a headset on. He mumbled something to me, I said I am looking for speakers. He yelled over to another guy to help me. I said where are your speakers, He said bluetooth! and I said, stereo speakers. He told me to go into some stereo room where they keep all the stereo equipment which I did. Now I know business is slow because I am in retail and I know first-hand. It would have been nice if he walked me into the stereo room, instead of just pointing! I walked around again with no help! I probably will shy away from shopping there from now on! Thanks Best Buy, No Help!

It wont let me give 0. Took my phone ro geek squad because the back glass was broken. They are apple certified to fix. After 4 hours I had to reach out to get an update. They couldnt fix it. Kept it over night since morning people might be able to. Return in the morning, still cant fix it. I finally get the phone back because they say I have to go directly to apple, fun fact - they broke it even more. And since you have to sign something basically saying they can screw it up more and theres nothing you can do... here we are. At least I got money back I guess? DO NOT USE GEEK SQUAD UNDER ANY CIRCUMSTANCES. The guy at the desk was at least Nice but thats the only positive.