I had a great experience at Best Buy and wanted to especially thank Gabriel for his help. He was very patient, knowledgeable, and took the time to answer all of my questions without making me feel rushed. It's not every day you find someone who genuinely cares about helping customers. Thank you, Gabriel, for making the whole experience so easy and pleasant!
Continue buying from Amazon. Classic Best Buy behavior. They tell you one thing over the phone (can't speak to local store) and when you get to the store... Is another story. Highly recommend avoiding this store.
Response from Best Buy
June 09, 2026
Hello,
Thanks for sharing your feedback with us. We can understand speaking with a support agent to get answers to your question and then being told something completely different when you arrive to the store, isn't an ideal experience. We'd like to review this further with you.
Please send a private message on one of our social media platforms, Facebook (https://bby.me/hPukWU), Twitter/X (https://bby.me/rkqurc), or Instagram (https://bby.me/GNPjKv), and include a reference to your "Google review #170798".
The people are very knowledgeable and helpful with our needs and questions.
We purchased big screen and are going to move on with all new appliances with them in our kitchen remodel
Always do an online order for a video game when they do have it in stock its ready for pick up rather quickly and the employees take care of my order quickly when I get to the store never have had a problem