Best Buy Spring Hill

Customer service at this location has diminished throughout the years. There’s no speaking to a manager to resolve issues and when attempting to set an appointment, communication was deplorable as I don’t speak broken English. I will be taking my business elsewhere from here out !

Beware of deceptive practices on BestBuy.com. The product (Beats) arrived dead on arrival (DOA) and would not pair with any device. When we attempted to return it to SH Best Buy, we were told they would not accept the return or support us because the item was actually sold by a third-party marketplace seller (StarShop)—something we only realized when we tried to return it. We then contacted StarShop and were told we were outside their 2-week return window, leaving us stuck with an inoperable product. To make matters worse, when we contacted Apple/Beats support, we learned the warranty situation was already compromised because StarShop purchased these units back in June 2025, but they were shipped to us in January 2026. Apple indicated the product is outside their normal policy path due to the original purchase date, and now the only option is for us to drive 70 miles to an Apple Store for assistance. Bottom line: I bought what I believed was a Best Buy-supported product on BestBuy.com and ended up with a DOA item, a blocked return, involuntarily being opted out of Best Buy protection plans, and a warranty that was effectively shortened because the product appears to have been sitting in third-party inventory for months. If Best Buy is going to host third-party sellers, Best Buy needs to make that crystal clear at checkout and provide a reasonable return path for defective items—especially DOA electronics. I won’t purchase marketplace electronics from BestBuy.com because their online marketplace has deceptive practices.

Helped us and answered questions

Ordered a microwave for pickup and when I arrived home with it. I opened the packaging to find the item has a dent in it. This is the second time I've ordered an appliance to receive it with a dent on the face. I attempted to call the store and they routed me to a call center and they refuse to let me get in contact with the store directly. My only option is to drive back to the store to speak with them rather then handling it over the phone. I'm driving to the store for the second time because there is no way to speak with them directly. See attached picture. The last item was a dishwasher and it had three dings across the front of it and was going in a new kitchen remodel. This could be a simple fix over the phone, but they have no customer service unless I drive back to the store and repackage the unit for return.