Best Buy Jensen Beach

Not worth buying from it, very expensive.

Employees have no idea what theyre doing.

Never ever enough staff around to assist, wirh very few customers around. A useless greeter/security person at the door but nobody to answer questions. We walked out empty-handed.

I made an appointment at the Genius Bar to reinstall the software on my old MacBook Air because it was showing an error. I went there and left the laptop. The lady who helped me was very friendly. She told me they would call me later that same day when it was ready for pickup. However, no one called. I tried calling multiple times but got no answer. I waited until the next morning and drove back there. After waiting in line for a while, when it was my turn, someone else handed me the laptop and said it was ready. When I opened it and checked, the error was still there—no repair had been done. I pointed this out, and he told me that because the laptop is more than five years old, Best Buy cannot accept it or perform the repair, and that I would need to go directly to Apple. Just for the record: I am 38 weeks pregnant, and this place is a 40-minute drive for me. The staff was nice, but the system and organization were a 0/10.