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Frequently Asked Questions About Best Buy Jensen Beach

How do I check product availability at the Jensen Beach Best Buy?
How do I check my order status?
My local Jensen Beach Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Jensen Beach stores’ holiday hours?

Recent Reviews

4.1
(3385 reviews)
Heather M
July 20, 2026
1 out of 5
Best Buy used to have really great customer service and now they just suck. I've been buying phones from them for years and getting their protection plan because I'm not super careful with my phones. I had a horrible experience with them in the past when they changed the plan from "the life of the device" to two years WITHOUT telling me, and then refused to cover it when my phone stopped working properly after two years. Despite the fact they did not advise me of the change, they refused to make it right. I decided to try one more time because of the good experiences I had in the past with them. Well, shame on me. Once again, they have screwed me over and refuse to make it right. I bought a phone and protection plan in 9/2024 that was a two year plan. They terminated before the two years without offering me any other option. Now, of course, my phone is malfunctioning and since the protection plan was terminated, there is nothing they will for for me. To add insult to injury, when I chatted online with an agent to find out why the plan was terminated since I was paying monthly, they ultimately told me I needed to go into the store so that entire conversation was a waste of time - probably at least 30 mins. Then I called today and got hung up on after about 15 minutes. I called a second time and was on for about 30 minutes and then got hung up on. I was also given one reason from the online agent as to why the plan was terminated which was inaccurate. Then I was given a totally different reason from the agent over the phone, and her reason was not even logical much less accurate. I would suggest you DO NOT DO BUSINESS WITH BEST BUY if you can avoid it - especially with regards to buying a cell phone and getting their protection plan. I suppose companies this big do not need to have good customer service anymore.
Response from Best Buy
July 20, 2026
Hello, Thank you for the review. We understand your concern with purchasing the protection plan. We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 190723
Doris C
July 11, 2026
5 out of 5
Great place to get your electronics
Heidi S
July 10, 2026
3 out of 5
The Geek Squad is far from being as knowledgeable.. MSN has been around for a longtime, and they sold me a computer with MSN softwear.. you think.. The tech told me that I needed a new computer? Not. Sigh..
Response from Best Buy
July 10, 2026
Thanks for sharing this review. We're concerned to hear that the service you received from our Geek Squad team didn't meet expectations. If you'd like to share additional feedback with us or discuss this further, feel free to reach out to us via our social media channels on Facebook (https://bby.me/GKGWY1), Twitter/X (https://bby.me/05RbtR), or Instagram (https://bby.me/GZbOAs). Please include the Google Review reference number #185648 when reaching out.
Brandon G
July 09, 2026
2 out of 5
The installation was good but unfortunately the interior trims were damaged. Now I have to look at my interior with scratches. If I could post pictures of inside the truck I would but I don't have that option.
Response from Best Buy
July 09, 2026
Hello. Thank you for your feedback. If you need any assistance, please feel free to reach out to us on social media. Our team would be happy to help assist you on any of the following: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuy Support. Thank you.

About Best Buy Jensen Beach

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