Bought a new computer, screen got messed up. I bought the geek squad, so they will fix it. I have to wait 2 months to get it back now....
Response from Best Buy
August 24, 2026
Hello, Karen,
We appreciate you taking the time to write to us regarding your computer situation. Having a Geek Squad Protection plan is supposed to make these types of situations simple. This is not the experience we want for you. Let’s get this looked into further for you.
First, will you please send us more details? Please write us through our social media channels on Instagram (https://bby.me/lNIkT9), X/Twitter (https://bby.me/zik1uS) or Facebook (https://www. https://bby.me/w2ZMfO) with the details of your situation. Also add Google Review 209506. We look forward to hearing from you.
Stephanie L
August 23, 2026
I’m incredibly grateful to Glenn from the Geek Squad at Best Buy for helping me after I was caught in a very convincing scam impersonating Best Buy/Geek Squad. An official-looking email that normally would have gone to spam made it through, complete with phone numbers, and the person on the phone ultimately hacked my laptop.
I arrived at Best Buy frantic, with my computer battery running low. Glenn immediately stayed calm, reassuring, knowledgeable, and genuinely kind. He helped me clean and secure my computer right away and made me feel like everything was going to be okay when I was anything but calm inside.
Glenn’s expertise was wonderful, but his patience and humanity meant just as much. Best Buy is incredibly fortunate to have someone like him representing the Geek Squad.
The service was great, from the front door!
Toou ck out
Helen at Best Buy provided absolutely exceptional customer service from start to finish. She was incredibly sweet, patient, and knowledgeable as she guided us through our purchase, helping us pick out one iPad and two pairs of AirPods without ever making us feel rushed. Her helpful attitude and positive energy made the entire experience effortless and enjoyable. She is truly the best of the best and absolute 5 star experience, and Best Buy is lucky to have her on their team!