Scottryla
November 08, 2026
Just order online. Staff are not helpful or familiar with the products. Save yourself the gas and disappointment.
Response from Best Buy
November 08, 2026
Hi, there,
Thank you for taking the time to share your experience. We understand your concerns and have documented your feedback regarding the service you received in store.
If you require additional assistance, please send us a private message via social media. Our team would be happy to assist you on any of the following platforms:
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Twitter/X: @BestBuySupport
Please mention the phrase “Google review #251782” when reaching out on social media.
I went to Best Buy in Stuart fl the other day. I walked in looking for a big flat screen, I asked the young gentleman for help. All my questions were answered by Aaron Lucas. Aaron was very respectful was polite and explained the fine details of the flat screen and the speaker bar. What a great salesman that was not pushy and offered all the extras. I highly recommend asking for Aaron if you’re ever in the area. Great meeting you and I’ll be in this week again.👍
Worst experience ever. Set up a car audio installation which in and of itself was a nightmare. You call their store, get routed to a third world country calling center, that's after AI determines where your call should go, then they make you PREPAY for installation $160.00 for labor before they will even let you schedule the appointment. So, I reluctantly give my payment information, receive the email and text of the payment and appointment is then scheduled. That was early in the week. Then on Friday, a day before my appointment, I get a text message with NO EXPLANATION whatsoever that my appointment was canceled with a link in my email to reschedule. I try to reschedule with the link provided and their website won't let me until I PREPAY AGAIN (Never refunded for the first $160). So I call them again, go through the entire nightmare of getting an actual human on the phone. They tell me someone from the store will call by EOD to confirm the next day appointment. I then wait all day. No call ever came. So the next morning I have to call them back. Then get routed to someone else. FINALLY get a refund and ended up installing it myself, a 60yo woman! AVOID AVOID AVOID AVOID Best Buy Audio installation unless you go to the actual store and see if they can do it while you are there. Their automated garbage of scheduled with third party overseas and AI assisted call routing is abysmal at best.