Best Buy Jensen Beach

Worst experience ever. Set up a car audio installation which in and of itself was a nightmare. You call their store, get routed to a third world country calling center, that's after AI determines where your call should go, then they make you PREPAY for installation $160.00 for labor before they will even let you schedule the appointment. So, I reluctantly give my payment information, receive the email and text of the payment and appointment is then scheduled. That was early in the week. Then on Friday, a day before my appointment, I get a text message with NO EXPLANATION whatsoever that my appointment was canceled with a link in my email to reschedule. I try to reschedule with the link provided and their website won't let me until I PREPAY AGAIN (Never refunded for the first $160). So I call them again, go through the entire nightmare of getting an actual human on the phone. They tell me someone from the store will call by EOD to confirm the next day appointment. I then wait all day. No call ever came. So the next morning I have to call them back. Then get routed to someone else. FINALLY get a refund and ended up installing it myself, a 60yo woman! AVOID AVOID AVOID AVOID Best Buy Audio installation unless you go to the actual store and see if they can do it while you are there. Their automated garbage of scheduled with third party overseas and AI assisted call routing is abysmal at best.

I don't like leaving negative reviews, but will not be surprised if this specific location closes in the near future. Been here multiple times and bought items (such as large screen TVs), but avoid this location much as possible. It is a hit or miss if anyone will assist when needed. After my last visit today I will just stick to shopping online with Amazon or other companies.

Very helpful and friendly staff

Great staff, our sales person when out of his way to locate the laptop we were looking to purchase. Thanks