Joshua S
September 25, 2026
This is no knock on the Customer Service employees there which did good, but the right hand may not know what the left hand is doing when it comes to coordinating curbside orders and having them cleared with "corporate."
Ordered a TV online around 4:45pm - the ad online said pick it up in a hour, and it was available at this store. Sounds great. Arrived at store a little early (maybe 25 minutes), had to wait on it but hey that is on me. After waiting a additional hour and a half wandering around the store, I decided to cancel my order.
I really wanted to give Best Buy my business but in the age of online efficiency no one seemed to have any clue where the TV I ordered actually was, and if they could even give it to me. It needed corporate clearance even though it had been purchased on my debit card.
Denise E
September 23, 2026
5 employees standing around but yet not one could answer a simple question 🤔they had to call a supervisor in to help find a fire stick remote🙄😒
That had been scheduled for pick up
Response from Best Buy
September 23, 2026
Hi, Denise,
Thank you for taking the time to reach out here to share this review. We hate to hear you had some trouble while seeking support in-store, and would be happy to ensure your feedback is documented.
To get started, please send us a message on Facebook ( https://bby.me/YniKoa), Twitter/X ( https://bby.me/PUFq31), or Instagram ( https://bby.me/Vn5NgN). Please also include a note stating you are reaching out from a Google review by including this reference number: 225778. We look forward to hearing from you!
Lorraine
September 21, 2026
Hate buying anything here. Returns are difficult, they are not helpful.
Nicole B
September 19, 2026
Enrique was such a huge help, and provided excellent service. He was extremely patient with us, while also giving recommendations and guidance. He helped us purchased everything we needed for our new business, and we couldn't be happier with the service. 5 stars to ENRIQUE.