Michaela S
August 26, 2026
I was having issues with my iPad for months, I tried everything the Apple support advised me to do. I went to another store prior they said something about the motherboard. Apple made me an appointment and sent me to this Best Buy. Got there waited a little and Angel came to help me. I signed a form and he said 45mins. Came back 45mins he handed me my iPad like it was brand new. I said that’s it he said yes. Geek Squad Angel was really helpful.
Muy buena atención de parte de Helen muy agradable, y muy amable. Felicidades por ser así con los clientes ☺️
Bought a new computer, screen got messed up. I bought the geek squad, so they will fix it. I have to wait 2 months to get it back now....
Response from Best Buy
August 24, 2026
Hello, Karen,
We appreciate you taking the time to write to us regarding your computer situation. Having a Geek Squad Protection plan is supposed to make these types of situations simple. This is not the experience we want for you. Let’s get this looked into further for you.
First, will you please send us more details? Please write us through our social media channels on Instagram (https://bby.me/lNIkT9), X/Twitter (https://bby.me/zik1uS) or Facebook (https://www. https://bby.me/w2ZMfO) with the details of your situation. Also add Google Review 209506. We look forward to hearing from you.
Stephanie L
August 23, 2026
I’m incredibly grateful to Glenn from the Geek Squad at Best Buy for helping me after I was caught in a very convincing scam impersonating Best Buy/Geek Squad. An official-looking email that normally would have gone to spam made it through, complete with phone numbers, and the person on the phone ultimately hacked my laptop.
I arrived at Best Buy frantic, with my computer battery running low. Glenn immediately stayed calm, reassuring, knowledgeable, and genuinely kind. He helped me clean and secure my computer right away and made me feel like everything was going to be okay when I was anything but calm inside.
Glenn’s expertise was wonderful, but his patience and humanity meant just as much. Best Buy is incredibly fortunate to have someone like him representing the Geek Squad.