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Best Buy Jensen Beach
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Frequently Asked Questions About Best Buy Jensen Beach
How do I check product availability at the Jensen Beach Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Jensen Beach Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Jensen Beach stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Jensen Beach Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3034 reviews)
Marinely L
November 11, 2024
4 out of 5
Excellent place just not always the best service...but i feel.is more because of how busy it is and not enough employees for the demand. They need to be trained better as well...more knowledgeable
Kommando L
November 09, 2024
1 out of 5
If you call their customer service you will be sent to a foreign call center that can't actually help with anything regarding your online in store pickup order. The representative I spoke with barely knew english and cold transferred me to sales when I asked to speak with a supervisor or someone from the jensen store. The sales agent (also foreign) was too pushy with trying to sell and upsell me even after I has declined his offers 7 separate times. I probably wouldn't need to have called if they didn't cancel my online order and increased the price by $60 overnight. Terrible customer service and business practices.
TLDR: Terrible overseas customer service and will cancel your online order and increase their price
Response from Best Buy
November 09, 2024
Hi, Kommando,
We are saddened to hear that your order was cancelled. Though many inquiries can be resolved by the phone hub, we understand that there are times in which communication with the store may needed. Our team would be happy to assist. To get started, please send a private message that includes your full name, phone number, email address, and order number to one of the links below:
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
To ensure proper routing, please mention "Google Review 64404795" so that we can link it to your Google Post.
Thanks,
^TIna
Christine C
November 09, 2024
1 out of 5
Worst customer service ever stated item was available then not will not allow to exchange for different item have spent hours back and fourth online all for Amazon tablet
Response from Best Buy
November 09, 2024
Hi, Christine,
Thank you for taking the time to share this review with us, although we hate to hear you have had some issues with a recent purchase you are wanting to exchange. We would be happy to learn more about what is going on and see how we can assist.
To get started, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include a note stating you are reaching out from a Google review by including this reference number: 64403656. We look forward to hearing from you!
Regards,
^Katie
Charles C
November 07, 2024
1 out of 5
I placed an online order for Dell - S3222DGM 32" LED Curved QHD FreeSync Gaming Monitor (DisplayPort, HDMI) - Black 80 11/6/24. This was delivered to my front door and left in the rain. I was originally told by "customer service" that they would ship a replacement and send a UPS label for pick up of the damaged one.
**** See attached pics. ****
I received the label via email and then this morning I received an email stating that the replacement order was canceled.
I contacted "customer service" again and they said it was canceled by the manufacturer and there was nothing they could do about it.
My options were to wait for a refund after they receive the product and fork out more money for a replacement.
How was this my problem? They delivered it and left it in the rain, they should take it back and deal with the manufacturer.
This is what they consider "customer service".
This is absolutely the worst customer service I have ever received from this company!!
They have just lost a loyal and long standing customer.
Response from Best Buy
November 07, 2024
Hello, Charles,
Thank you for reaching out to us here, and taking the time to share your experience in your delivery here with us. We understand how important our deliveries can be to us, and know how we would feel in this situation. We would like to take a closer look into this to document any concerns you may have here, and assist in way possible. Please send a private message or DM to our team using one of our official Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/BestBuy) accounts with your full name, phone number, email address, and the location in which your visit took place along with this review number: 64397031
regards,
^Brandon