Ordered a washer, dryer, and upright freezer on Saturday 9/5/26. The first available delivery was Thursday 9/10/26 between 3 and 7pm. On Thursday It was not delivered and I went to bed. Turns out their service called me twice at 1030pm when i had already gone to bed. I called the next morning to set up delivery for Friday 9/11/26 and was told that there were no slots available. So if you can't pick it up yourself don't use best buy.
Response from Best Buy
September 11, 2026
Hello,
Thank you for your review. Not having a delivery go as planned is never ideal, so we understand your frustration. If you are in need of assistance, or want to formally document your review, please reach out to us on social media. Please include Google Review 220919 in your message when reaching out.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Prices getting out there and I'm just going to say it apple has accessories everywhere but there Samsung line up is VERY BAD..I KEEP FOOLING MYSELF THINKING THEY WILL HAVE SOMETHING..NOT....BUT THE STAFF WAS NICE AND HELPFUL..IF YOUR LIKE ME IM GETTING TIRED OF ONLINE AND I JUST WANT TO WALK IN AND SEE TEST WEAR IT THEN BUY..THISE DAYS ARE SLIPPING AWAY..IF THESE STORES die we in trouble..remember everyone wants to be the Boss so whose going to work..it's online
Response from Best Buy
September 10, 2026
Hello,
We'd appreciate the opportunity to discuss your recent shopping experience. Please send us a private message via our social media page and mention review #220527.
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Sarah P
September 09, 2026
The associates were very helpful and polite and showed respect and took care of my problem
Emily F
September 08, 2026
Staff helped me find the cable I needed quickly.