Best Buy Tallahassee

Nice clean store and friendly associates

Received great service from Geek Squad and assistance from a team member finding a wireless charger. Also found a non expensive over the ear headphones we were planning on using temporarily.

Excelente

Horrible service. I would strongly recommend going somewhere else for phone repairs. I bought my iPhone only a month ago, and when I came in because it wasn't charging, this turned into one of the most frustrating customer service experiences I've had. Initially, I was told to schedule an appointment for hours later. I drove home, then drove back, only to be told I needed to make another appointment a week later because they had to receive a part first. While I understand that the part itself was out of their control, the lack of communication throughout this process was ridiculous. A week later, I returned for my scheduled appointment, only to be told they had too many repairs in progress and needed to reschedule me for the following day. Why allow customers to schedule appointments if you can't accommodate them? A simple notification beforehand would have saved me an unnecessary trip and allowed me to plan my day accordingly. The following day, I dropped off my phone and was told the repair would take 2–4 hours. After waiting over four hours, I was told it would be another 20–30 minutes. An hour later, I returned again, only to be told my phone was still going through diagnostics and that they had no idea when it would be ready. I was simply told to come back later. The entire process ended up taking over seven hours, and the experience somehow got worse. When I got my phone back, my eSIM was missing, and I had not been notified beforehand that this could happen or given any explanation about what was going on. I came in to fix a charging issue on a phone I had purchased only a month earlier, and I left dealing with another problem that I hadn't even been warned about. I understand that repairs can take time and that unexpected technical issues happen. What I do not understand is the complete lack of transparency, communication, and respect for customers' time. If a repair is going to take an entire day, communicate that upfront. If an appointment needs to be rescheduled, notify the customer before they waste their time driving to the store. And if a repair could affect something as important as a customer's cellular service, explain that and communicate what is happening. I wasted hours over multiple days dealing with rescheduled appointments, unnecessary trips, and repeatedly being given time estimates that were not met. Now I have to deal with the eSIM issue on top of everything else. I am extremely disappointed with this experience and would not recommend this location for phone repairs. The lack of communication alone was unacceptable, and leaving customers with additional problems and no proper explanation makes the entire experience even worse.