Best Buy Tallahassee

Great Customer Service

I bought a television and scheduled for it to get mounted in my home. My appointment was canceled twice by Best Buy, I took off two full days from work, I had to go up to the store multiple times to speak with store representatives. Throughout this ordeal no one ever reached out from corporate after store managers put in several requests to contact me. Poor communication, no empathy, lack of professionalism…….Best Buy seriously dropped the ball!!!

Went to best buy to get a screen replacement on an iPhone 16 pro max. After standing in line for 20 min I was advised to make an appointment. So I did for the following week. Show up for the appointment on time and wait in line for another 20 + minutes and someone helped me. They said it would take 3 to 5 hours to complete i thought that’s a lot for a simple screen replacement. So I check back at 3 and then 5 hours later both times they had not started the replacement. They said it would be another few hours each time. Well I finally got my phone back with a new screen after 7hours . They were not informative of the time limits accurately and I was told that’s just how it works there. Terrible place to get your phone worked on. I would not refer anyone.

Customer interaction is horrible when you ask a question, everyone pulls out their phone and start looking up the information. I could have done that myself. But I was looking for more information, so do your own research and know what you want.When you walk in