Best Buy Citrus Park

This store always gives me ready service the whole team is wonderful . I’m a total tech memeber and sometimes indecisive on what I want to keep Samatha at customer service is always top notch !

ZACK AT Geek Squad is the MAN! I bought an open box monitor and it was missing the power cable, which would have cost an additional $100...he found it. While I was there. Unreal. 🔥🔥🔥

Great customer service 👏 👌 👍

One of the Worst Retail Experiences I’ve Had in Years — Best Buy Has Lost My Business ⭐ ONE STAR — AND THAT’S ONE TOO MANY. I honestly cannot remember the last time I had a retail experience this bad. Best Buy has turned what should have been a simple television purchase into an absolute nightmare of misinformation, wasted time, broken promises, and terrible customer service. It started in the store when I was considering purchasing an LG B6E television. Before making my final decision, I specifically asked to see the remote that came with the TV. The LG representative, John, didn’t have the correct remote available and had to go searching elsewhere in the store. What he brought back was NOT the remote that actually came with my television. Think about that. I’m trying to make an informed purchasing decision, and I can’t even get an accurate demonstration of what I’m buying. Customers should not have to wonder whether the information they’re receiving from a sales representative is accurate. I spoke with management, and they gave me another remote to try at home. I then spent OVER FOUR HOURS trying to get it to work. Four hours! Eventually, Best Buy offered to send a technician to my house, but I would have to pay for the service call. Excuse me? Why should I pay out of my own pocket to get a remote working when the problem started with the sales experience at your own store? I had enough and called to say I no longer wanted the television. You would think returning a television would be a straightforward process. Apparently, that’s too much to expect from Best Buy. They scheduled a pickup for Monday between 7:30 and 9:30 a.m. The TV was not picked up. Worse, I received a notice claiming someone had knocked on my door and I wasn’t home. I was told there had been a communication error on their end. So now I’m wasting my time waiting around for a company that can’t even get its own appointment information straight. I called again Tuesday and arranged another pickup for Wednesday. They assured me they would come. Once again, they failed to pick up the television and sent me a text apologizing for the inconvenience and saying they couldn’t get to me that day. An apology text doesn’t give me back my time. It doesn’t fix the original problem. And it certainly doesn’t make up for two missed appointments. Now I’m left chasing Best Buy, making repeated calls, rearranging my schedule, and trying to get a company to follow through on its own commitments. The amount of time and aggravation this has caused is ridiculous. Let me be clear: I don’t care where a company’s call center is located. I care whether the company tells the truth, communicates properly, and keeps its promises. In my experience, Best Buy has failed on all three. The worst part is that this entire situation could have been avoided with accurate information and competent customer service from the beginning. I was ready to buy a television. Instead, I got hours of frustration and a return process that has been just as bad as the original purchase experience. I’m still trying to get this resolved, and I have lost confidence in Best Buy’s ability to handle even the most basic customer service responsibilities. Best Buy, customers work hard for their money. We deserve honesty, respect, and a company that stands behind what it sells. We should not have to spend hours fixing a problem we didn’t create and then repeatedly chase you to collect the product we’re trying to return. My advice to anyone considering buying from Best Buy: verify everything before you pay, and don’t assume that if something goes wrong, the company will make it right. This has been one of the worst retail experiences I’ve had in years. I have no desire to do business with Best Buy again. You haven’t just lost a television sale. You’ve lost my trust and my future business.