Customer service is gone. There is no way to call a Best Buy store anymore. Every number forwards to a hotline, and they can’t redirect you or help you reach the store. The store called me about my dashcam install for my Mercedes, but I missed the call, and I couldn’t call back or ask questions.
I had to drive there in person. They told me the tech already left, so I had to come back the next day. Two separate trips for something I should have handled over the phone. This process wastes time and makes simple communication impossible.
Response from Best Buy
November 15, 2025
Hello, Ryan,
Thank you for sharing your concerns with not being able to reach someone in the store. We do have techs and customer service representatives that can help you at our National Call center will most concerns. If you need something from the store directly you can certainly visit the store for support. Please note you can also reach out to us on any of our social media profiles below for support with Review 69567. Most reps in store can only assist you as far as items available in store. Order concerns can be handled by any of our Phone, Chat, or social media specialists.
Facebook (https://bby.me/olhdgr), Twitter/X (https://bby.me/1dnt0g), Instagram (https://bby.me/10z67r)
Cynthia V
November 13, 2025
Good setup, staff is very friendly and knowledgeable!
Excellent selection of electronics
I changed my phone's screen protector