Ordered a 50 inch tv got a e scooter
The employee was very helpful for the home theater questions I had.
Jacqueline is the only reason I'm giving 5 stars she was so amazing. I could write an essay on how knowledgeable and kind she was but to keep this short and sweet as to say she was heaven sent.
Waited in line for the Geek squad for 30 minutes, one guy on a Sunday. A guy waiting behind me to get his phone fixed started talking to one of the other workers and moved ahead of me. There were at least six workers standing around talking to each other not helping anyone.
This store is AWFUL!!!!
Nooe, he didn’t have an appointment, because he was cussing about you only having one person working in the “geek squad” on Sunday. He was loud, and one of your female workers decided she would accommodate him rather than do the right thing and get the next people in line. Never shopping at this location again. This lack of customer service is what will make Best Buy go the way of Circuit City !!
Response from Best Buy
July 27, 2025
Hello,
Thanks for taking the time to share your feedback with us. I understand waiting for so long to get the service that you needed, only to have someone be pulled from behind you, wouldn't have been a welcome experience.
Our Geek Squad typically works with people in the order of scheduled appointments (https://bby.me/al7gvg) or a set queue, so if the other person did have an appointment, this may be why they were moved up. That said, I'd be happy to have our corporate team look into this further with you.
Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/va4vos), Twitter/X (https://bby.me/6gegwc), or Instagram (https://bby.me/ef9qzj). Please also mention your "Google review #21140" in your message to us.
Sincerely,
^ Melissa