Excellent on line shopping and attention for pickup
Not about this specific store, but Best Buy in general. Call any "local" number and you get sent to some offshore call center. Can't even reach a person at the physical local store by phone. The agent will tell you they have no way to transfer or reach anyone there. So if I want to speak to a store manager, there is now no way to reach someone by phone. I actually have to drive there.
The local number is answered by an AI agent that then transfers you to an "agent" that can see the same things the local can. Didn't ask for that. I wanted to speak to a person at the store. Not driving 10+ miles for a question that can be answered by a store person. Brick and Mortar stores going to be a thing of the past...