Best Buy Citrus Park

Went to see the Geek squad

On June 14, 2026, I visited the Citrus Park Best Buy location to purchase an iPad Pro M5. This store has traditionally been my preferred location for purchasing and upgrading electronics, cell phones, and other technology products. I arrived at approximately 5:30 PM and was initially greeted by an AT&T representative who was exceptionally friendly, professional, and helpful. After locating a Best Buy employee for assistance, however, my experience quickly deteriorated. I was first assisted by Amanda, and our interaction began positively. She went to retrieve the iPad from the stockroom, but the process took some time because the device had apparently been stored in the wrong location. By the time she returned, it was approximately 6:03 PM. Since I was purchasing the Wi-Fi + Cellular model, I needed the device activated on my existing Verizon account. Amanda informed me that she was unfamiliar with the activation process and sought assistance from another employee, Ezzy. When Ezzy arrived, the two employees spent approximately five minutes talking while I continued waiting. The AT&T representative noticed that I was still waiting for assistance and appeared concerned enough to intervene. Following their conversation, Amanda and Ezzy finally came over to assist me. At that point, Ezzy informed me that she could not activate the iPad because the store was only one hour from closing. I explained that I had been waiting for assistance since 5:30 PM and that the delay was not due to my late arrival. Ezzy then stated that activation could take several days to complete. Based on my prior experiences upgrading devices and adding lines to my Verizon account, I respectfully informed her that activations had always been completed much more quickly. Amanda and Ezzy then began citing company policy as the reason they could not assist me. I again explained that I had been waiting at the mobile department since 5:30 PM and requested that they complete the transaction. Despite this, they refused service and continued to reference company policy. Ezzy again falsely stated that activation could take up to three days. As a result, I left the Citrus Park location and drove to the South Tampa Best Buy, arriving at approximately 6:25 PM, just 35 minutes before store closing. There, I received outstanding customer service. I purchased and activated the same iPad in approximately 13 minutes without any issues. I did not mention my experience at the Citrus Park location to the South Tampa staff. After completing my purchase, I returned to the Citrus Park store to obtain the names of the employees who had refused to assist me. When I approached Ezzy, she turned her head upward and away from me, making me feel dismissed and unimportant. Fortunately, the same AT&T representative who had witnessed much of the interaction assisted me in obtaining the employees' names. I am a frequent customer of this store and have made many purchases there over the years. Never before have I been treated in such an unprofessional and discourteous manner. For the record, at no point during this interaction was I loud, argumentative, or belligerent. I remained respectful throughout the entire encounter and simply wanted assistance with a purchase and activation that another Best Buy location completed quickly and without issue less than an hour later. I hope this feedback is taken seriously and used as an opportunity to review both the customer service provided and the application of store policies at this location.

Always fun to browse technology here. The person helping me did not really know as much about TV's, but was confident in what they were saying.

Just like any other best buy