Good selection but had to ask for help.and the item I bought didn't have a display. Still friendly employees.
Manager Michael could not honor $5 discount on an open-box discount. I simply asked for the $5 additional discount because it did not have original packaging, he then told me it took “30
Minutes “ for the system to process just to try to make a point and make me wait. What a joke. Awful customer experience
Response from Best Buy
April 19, 2025
Hey there.
Thank you for your review, Stevens. We are saddened to hear that you had a negative experience with us. This is certainly not the kind of customer service we strive to provide. We would love to learn more about this situation. Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (http://facebook.com/BestBuy)
- Twitter/X (http://twitter.com/BestBuySupport)
- Instagram (http://instagram.com/BestBuy)
When reaching out, please mention it is regarding your Google Review 65056062.
Kindest Regards,
^Vanessa
Gabriel was fantastic help with making my final choice on a new laptop! He assessed what I currently needed, what I'd looked at, and what I'd additionally need it for in the future. It was so much faster and easier than I thought it would be!