Tyler was very helpful answering my question s. Probably will be back with more questions once I try to figure out this new computer
The staff are very helpful and the store is neatly maintained.
I purchased a SONOS sound system. The worst experience ever! I would like the CEO or upper management to call a store and see if they can get through to speak with anyone! After waiting 20 minutes on the phone a c/s rep came on and informed me their stores do not accept calls. She wasn’t able to assist me and suggested I return to the store. Poor Customer Service! I don’t know why or how BB is still in business. I called SONOS granted I had to wait 10-15 minutes, but once I got a c/s rep they were able to assist me and provided excellent c/s! I wasn’t transferred, put on hold, had to call back or frustrated…they listened and solved the problem.
Response from Best Buy
January 14, 2025
Good Afternoon,
We fully understand how you are feeling after being unable to connect with the team you needed when you reached out for help. We would be happy to connect with you and be able to review these concerns in depth. Please feel free to send us a private message on social media. Make sure you include your Google review in your message: #64675496.
- Facebook (https://facebook.com/BestBuy)
- Twitter/X (https://twitter.com/BestBuySupport)
- Instagram (https://instagram.com/BestBuy)
Kindest regards,
^Bobby
Very Customer friendly. Eager to help as if their life depends on it