Was looking for a new phone and immediately was harassed by 2 employees doing an elevator sales pitch. Asked them to leave me be because I dont need help and they just kept going, pushing, and crowding me, making me feel uncomfortable. STAY AWAY FROM THIS LOCATION
Asked 2 people for help 2x each then i left . Was treated like shit.
Response from Best Buy
July 01, 2026
Hello,
We understand how upsetting it can be when your experience does not meet the standards of service Best Buy is known for. We'd appreciate the opportunity to learn more about what happened. Please mention review #180938 when reaching out to us via private message on one of our social media links
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It wasn’t crowded. Unfortunately, I left empty-handed because all the products were boxed up, so I couldn’t try them. The staff was friendly and helpful.
Worst experience ever! We bought a $2000 sound system and it was never delivered. The delivery information did not work, there was no way to contact them except for AI reps on the phone. When we finally got a real person they could not help us. The customer page is terrible, nothing works on it and calling is so frustrating. I’d rather buy from Amazon.
Response from Best Buy
June 26, 2026
Hi there,
Having a delivery not go as planned is a frustrating experience, so we appreciate you bringing this to our attention. If you are still in need of assistance, please reach out to our team on social media. Please mention Google Review 178345 when reaching out.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport