Michael R
December 07, 2025
I ordered a refrigerator a week ago and it was scheduled for delivery today. When I checked the delivery status this morning, it showed the order had been cancelled by a representative with no call, no text, no email, nothing. No explanation and no automatic reschedule.
I ended up rescheduling the delivery myself for Wednesday, but at this point I don’t even know if it will arrive. Now all the groceries I bought today are going to spoil, which is money down the drain.
For a billion-dollar company like Best Buy, the lack of basic customer service is really disappointing. I’ve ordered more than 60 appliance packages before, and this experience is the worst especially because this was for my own home this purchase. By the time the fridge arrives (if it does), it will be almost two weeks without one. If Best Buy had been upfront about realistic delivery dates, I would’ve bought from another retailer.
Lately I’ve noticed a trend with big retailers like Best Buy, Lowe’s, etc they advertise delivery dates that they can’t actually meet, especially during busy holiday seasons. It’s false advertising, and customers end up paying the price when they could have purchased somewhere else. Just a heads-up to anyone shopping for appliances don’t rely on the advertised delivery dates.
Response from Best Buy
December 07, 2025
Hi,
Sorry to hear that you experience this delivery issue. Please feel free connect with us on social media links. When doing so mention #83270.
Facebook (https://bby.me/9n4grj)
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Anthony
December 07, 2025
Awesome scooter just needed some suspension...
Didn’t deliver appliance, made excuses, and then never credited purchase or best buy cc account as promised. Terrible customer service. Go to the one on S Dale Mabry if you really need to go at all.