Ezzy provided exceptional assistance, and I am extremely grateful for her kindness. My phone was damaged, and when I visited to purchase a replacement, she expertly guided me through the process. During my purchase, my bank requested a phone confirmation, which was impossible due to the damaged phone. Ezzy proactively contacted my bank on my behalf, providing the necessary information to verify my identity and complete the transaction. She is a highly effective consultant, and I wholeheartedly recommend her to anyone seeking assistance with purchases, as she is capable of addressing any concerns or questions.
Frances C
February 04, 2026
Geek squad person did not know what your products were and almost lost you a sale. Went outside and Google where to buy product. Went back inside and found it myself.
Response from Best Buy
February 04, 2026
Hello Frances,
Thanks for the review. We can truly understand how you not getting the correct information to find what you needed would cause a poor experience. We would like to see if we can help. To connect with a representative, you can contact us through social media. You can find us at a Social Media platform listed below and reference Google Review #112823 in a private message.
• Facebook (https://bby.me/1kuk7r)
• Twitter/X (https://bby.me/5a9v6z)
• Instagram (https://bby.me/mghma5)
I have purchased many things from this best buy, including $5,000 tvs, laptops etc. I will never ever again shop at this or any best buy again. I got the protection plan for a year and then I cancelled it!! Best buy continues to try and charge me $195 for a renewal after I had cancelled it therefore making me have to cancel my debit card and go through that headache. Best buy is very shady and crooks. They are making unauthorized withdrawals from my bank account. I encourage everyone to stay away from any "deals" that best buy offer's. Do not let them have access to your banking info. They will rob you every chance they can. Best buy is a joke.