Walt's U
November 13, 2025
The Geek Squad at this location is HORRIBLE! Very unknowledgeable staff! Dropped two Dell Desktops off for repair, one which was less than 3 months old. They told us they couldn't repair the older laptop and said they would disgard it since it was unrepairable. So we went back to pick up the newer desktop (that was less than 3 mos old). Not only was it not there, but they gave us back the older desktop that they originally said they were unable to repair and said they had been thrown out. They had no record of the newer desktop anywhere's and did not offer a replacement. Will never do business at Best Buy again. VERY DISAPPOINTED!!!
Response from Best Buy
November 13, 2025
Hello,
Thank you for leaving us a review. It saddens us to hear that your recent experience with our Geek Squad Agents was not a positive one, especially when needing support on your desktops. We appreciate your feedback, and would like to look into this further. Please reach out to us via social media. Our team will be happy to assist you on the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #68787" when reaching out on social.
Michelle C
November 11, 2025
Love for all my electronics
Took forever to get someone to help me but when I did he was very helpful and informative
Cam was amazing we had a demo appointment and drove from Ft Myers here, to test the demo. We are very excited after our appointment and will be ordering two Rayband Meta display glasses thanks to Cam! Thank you for having such an amazing employee that cares!!