What a complete lack of respect! I bought a TV online, and the money was charged to my card. I drove all the way from Tampa to Bradenton to pick it up, but while I was on the road, I received a message stating that my order had been canceled because they didn't have the TV in stock. We spoke with Mary and explained the situation; she told us to go to the Best Buy in Tampa instead, promising to transfer the order there since they supposedly had the exact same TV we wanted. After driving 50 miles, we arrived—only to find that they didn't have the TV either (at least not at the price we had paid). They tried to sell us a different model, but it was $200 more expensive. We declined. In the end, we just wasted our time and the money we spent on gas for all those miles we drove.
What a complete lack of respect! I bought a TV online, and the money was charged to my card. I drove all the way from Tampa to Bradenton to pick it up, but while I was on the road, I received a message stating that my order had been canceled because they didn't have the TV in stock. We spoke with Mary and explained the situation; she told us to go to the Best Buy in Tampa instead, promising to transfer the order there since they supposedly had the exact same TV we wanted. After driving 50 miles, we arrived—only to find that they didn't have the TV either (at least not at the price we had paid). They tried to sell us a different model, but it was $200 more expensive. We declined. In the end, we just wasted our time and the money we spent on gas for all those miles we drove.
Response from Best Buy
April 07, 2026
Hello, Reinaldo,
We appreciate you taking the time to share your feedback with us regarding your order. Online ordering is supposed to be easy, convenient, and stress-free. Generally, most orders can be filled within one to four hours, but processing times can vary. We then send e-mail updates when the order is ready for pickup. Let’s get this reviewed for you.
First, we will need more details from you. Please write us through our social media channels on Instagram (https://bby.me/8OjpZs), X/Twitter (https://bby.me/XjrZkG) or Facebook (https://www. https://bby.me/ilnKo0) with the full details of your situation, along with Google Review 139371. We look forward to hearing from you.
Bob in electronics got us a Tv, soundbar , and mount - signed, sold and scheduled for delivery in 20 minutes ….thats the customer service I’m looking for . No none sense .
I recently bought a new television for a short term rental I own. Shan Hernaiz helped me and my experience was perfect. He is very knowledgeable, answered all of my questions, and and helped me select the perfect TV.