Staff unable to say which charger my laptop needed and unsure if type c charger or universal charger would work for my laptop. Asked if they could try one since I had my laptop with me after having repairs done there so knowing they have them to test returns and repairs. I was told I had to buy a charger then they could try it and I would have to do a return if it didn't work.
Response from Best Buy
July 18, 2026
Hello,
Thank you for your review. Having to purchase a charger in order to try it would be a frustrating experience, so we understand not being happy with that interaction. If you would like to formally document your review, please send us a message on social media. Please include Google Review 189699 in your message.
Sincerely,
^Meghan
Employees were friendly and very knowledgeable.
So tried several times to call BestBuy to ask some questions before making an appointment for service in the audio service center. Each time I called their main number for the local store (confirmed the number through multiple sources), I got an AI assistant that kept asking me the same questions even though they were answered. Once I finally got a human, each time they wanted all sorts of personal information before even transferring me. When I refused to provide my name, address, phone number, etc; they refused to transfer me or help any further. So basically, BestBuy has eliminated the ability to contact a person at the local store and I was told the only way to do that from this point forward, was to go there in person. So I'm looking at a local, audio store for my car stereo upgrade.
Response from Best Buy
June 24, 2026
Good Afternoon, Eric,
We certainly understand how you are feeling after being unable to connect with the appropriate support team you needed when calling in for assistance with a car audio install. We would be happy to review this situation with you. Please feel free to send us a private message on social media that includes your Google review case ID, so we can connect you with a specialist: #176753.
- Facebook (https://bby.me/BxNfDc)
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Back in May, I promised to write a very nice review for Shayla... she was incredibly helpful and provided great insights with the products that I was considering. Shayla is very professional and just a wonderful person! Thank you again Shayla!!