Staff was helpful. Explained the difference between the tv's I was looking at.
Happy with my purchase.
Very rude man on the door (Oscar Vega) who lied and said he was the manager, lied and said he did not have a business card, refused to tell me his last name (found it on the Internet), and was rude and intimidating by yelling at me multiple times as I walked to customer service and the computer department, that "the front door is here". He also told the customer service something that caused them to say "I don't want to get in trouble" when I asked Oscar's last name. Oscar needs to be retrained on proper customer relationship behavior and on customer expectation management (they miscommunicated and ripped off an 85 year old lady in the Geek Squad).
Response from Best Buy
March 29, 2025
Hello, John,
Thank you for your review. Having a bad interaction at a store can really change how you feel about a retailer. We'd like to hear more as this is not the experience we'd like for our customers. Please send a private message on social media along with your name, phone number, and email. Please mention Google Review 64983383 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Regards,
^Meghan
Let's just say my experience was less than expected.
Response from Best Buy
March 27, 2025
Hello, Franklin,
Thank you for taking the time to leave your feedback with us, as we take it seriously, and rely on it to find ways to improve our processes and services. We would like to formally document your experience, and do what we can to further assist you. If you have a minute, please reach out us to in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When you message us, please include your full name, phone number, email, and a copy of your Google review number #64973454. We look forward to working with you.
Regards,
^Aaron
I came to look for some headphones for my daughter and store was clean and great customer service.