Shelby L
September 08, 2025
i do not consent to this company to sell or share my personal information without my consent
Response from Best Buy
September 08, 2025
Hello,
Thank you for the review. I can understand your concern with sharing personal information. We don't sell customers information. We would be happy to look into this.
Please send us a private message/DM via social media. I have provided links below to our social media pages. Please include with your message, that it was a Google review 41007
Facebook ( https://bby.me/jkojaa), Twitter/X ( https://bby.me/ejs0ce), or Instagram ( https://bby.me/3ulig7)
TwelveAM M
September 06, 2025
Bought a brand new Crucial 2TB SSD, it corrupted the files within 3 weeks of purchase. Went to return it, they refused to work with me because it was out of their return/refund window which is apparently only 15 days instead of 30 days pretty much every where else. Very poor customer service from the door guy "manager" to the main manager. They said "Well you should've enrolled in our customer program which is $50 a year."
So I have to pay $50 to be able to return the faulty products you're selling the customers?
"Worst Buy" is a more fitting name for this company.
Response from Best Buy
September 06, 2025
Hi,
Having concerns with a product failure can be difficult. You can certainly always reach out to the manufacturer as Best Buy sells products provided by manufacturer's. We certainly offer options like the My Best Buy Plus $49.99, or My Best Buy Total membership $179.99 that both offer a 60-day return and exchange promise on most purchases. If you would like support please reach out to us on any of our social media profiles below with review 40331.
Facebook (https://bby.me/atgctr), Twitter/X (https://bby.me/ysiydf), Instagram (https://bby.me/ns197b)
Sincerely,
^ Tommy
I’m a customer with this place for more than 20 years but things have been changed, Very bad customer service now, the front guy was very rude to the point not shopping at this place again, they don’t deserve it
Response from Best Buy
September 06, 2025
Hi, Ehab,
Thanks for the review. We want all of our customers to feel welcomed and assisted while in your stores, and it doesn't seem like you received that when you visited. If you'd like assistance or want to formally document your experience, please send a private message on social media. Please include Review 40290 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport