I went to the store today to buy a laptop, computer people. People in the store were fantastic. If there were 10 people in the store buying things, I think that would be a lot. I guess they’re waiting for Christmas to sell.. The person with the Dell shirt on helped me showed me stuff and made a lot of sense. It was absolutely a pleasure. I decided to buy one, you shouldn’t do that at Best Buy cause they don’t stock what they sell. They looked around for a while, couldn’t find anything. Finally, they found an open box one I figured what the heck I can save some money. 10%, I’d rather buy a new one for $40, I walked out of that store feeling I wasted my time and all they had to do is eat $23. They have a real problem. They’re a bunch of robots. They can’t do anything because the store won’t allow it now I’m gonna find another place to buy my new laptop. It won’t be from a Best Buy. They’re asking me to trust their geek service for 10%, would you? Definitely not me.
Response from Best Buy
October 14, 2026
Hi,
Thanks for reaching out and sharing your experience. We understand how concerning it is when you are sold on a laptop, and they do not have it in stock. We would feel the same way. If you require additional assistance, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms.
Facebook (https://bby.me/bVkSY4)
Twitter/X (https://bby.me/WB0UUu)
Instagram (https://bby.me/6Qfnme)
Please mention your Google review # #238195, so we can review this further with you.
Rude and disrespectful staff. This is not my first encounter with this issue. Years have gone by where you could receive great and respectful service!
Response from Best Buy
October 08, 2026
Hi there,
Thank you for reaching out to share your experience. We intend to provide the friendly customer service experience for all of our customers.
If there is something we can do to improve your experience, please get in touch with us on any of the following platforms:
Facebook ( https://bby.me/ql5EYF)
Twitter/X ( https://bby.me/dQefUL)
Instagram ( https://bby.me/UFwJGP)
Please mention your review #232357, so we can document your experience and/or if you have any questions.
Collin was awesome. Came knocked it out of the park. Very helpful. Definitely recommend them. Paul