Heather T
February 23, 2025
What a wonderful experience at this store. I recently needed to exchange a chromebook that I purchased that was not meeting my needs however I was out of the return window by 5 days due to personal reasons. The store was very accommodating and took it back with a full credit to allowing me to purchase a better laptop that would work for what I needed it for. This store is the best and I'll purchase all my electronics & games from here on out!
Customer service sucks in Vero Beach Indian River Store. Never enough people
Response from Best Buy
February 12, 2025
Hello, Mike,
Thanks for reaching out and providing your feedback. When I go into my local Best Buy, I can expect to find helpful and friendly associates, so I can understand your concern here. We would love to document your experience here on a corporate level and assist any way possible. Please connect with us through social media and work with a "Live Representative". You can find us on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). Please private message or DM us with your full name, email address, and telephone number to complete the documentation process. Please also reference Google Review, 64805916.
Kind regards,
^Aaron
Had a TV installed from Best Buy via Mastec, a third party contractor. After telling me they had lots of experience with this size tv, proceeded to break all the clips off the stand, used the wrong screws, and left some of them off, resulting in my tv leaning forward to the point we thought it would fall. My husband had to fix the stand himself after a very unsatisfactory response from the Best Buy "Customer Support Concierge". You can't even reach the actual store on the phone, it just transfers you to someone in India who could care less. DO BETTER, Best Buy; I paid way too much for this tv for an experience like this.
Response from Best Buy
February 10, 2025
Hi Amy,
Thanks for sharing this review with us here. I'm certainly concerned to hear about this experience, and I can understand your frustration with these issues that occurred during the delivery and installation of your TV. We'd be happy to discuss this further with you to ensure this is documented and addressed properly, and provide any further assistance that you need. If you'd like to do so, please feel free to reach out to us on one of our social media channels so our team can assist.
We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the Google Review #64797874.
Thanks,
^Caleb
If I could give less than one star I would. Went in to make a purchase and couldn't get one person to help me every employee just looked at me and ran off so when I told the manager about the rude behavior he said it's fine. Go to any other location!!!!
Response from Best Buy
February 06, 2025
Hello, Anita,
Thanks for reaching out and providing your feedback. We would love to document your experience as we are always looking to improve. To connect with a "Live Representative" you can contact us through social media, you can find us at a Social Media platform listed below and reference Google Review #64782570. Please provide us with your full name, email address, and telephone number to complete the documentation process. Looking forward to hearing from you!
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
Google Review #64782570
Thanks,
^Ezra