I purchased a Lenovo laptop 9 months ago, and some of the keys on the keyboard stopped working. They refused to fix it, and provided a toll free number for a grievance. The representative for Best Buy that I called stated the keyboard is not covered under a warranty.
Response from Best Buy
June 13, 2026
Hello, Anastasia,
We understand that having a concern with your laptop outside the 15-day Return and Exchange Promise window can be difficult. In many cases our Best Buy Protection Plan would cover repairs and even accidents if purchased with your computer. Please reach out to us on any of our social media profiles below with Review 172117 for support.
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It's OK if you physically go to the store and talk to someone, but if you try to call the store at the published number you get transferred to some boiler room in India. Won't be doing that anymore.
Response from Best Buy
June 12, 2026
Hello,
Thanks for taking the time to leave your review. We would like to speak with you more regarding your concerns. Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 171791 in your message to us.
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