Best Buy Vero Beach

This place stuff are not like a helpful

I don't wanna talk to AI I wanna talk to someone about a product. All these company's use AI now u lost my business

Had an extremely unpleasant encounter with a female employee on the closing shift working at the purchase/pick up counter, as well as a male employee who was working as the door greeter. I was there to pick up a laptop that I purchased and complete a trade in. Instead, I was met with a condescending attitude and complete rudeness. I was asked once if I needed Geek Squad, I said no, then asked again if I was sure I had a purchase as if I was confused about my explanation for being there. The female employee started the trade in process which I let her know if it was too much and my computer wasn’t cooperating that I was happy to proceed without the trade in. She in turn shouted back at me “it’s not me ma’am!” I let her know that I never indicated that it was her and said to her that she’d been rude since I walked up to the desk. She then calls over the male employee and asked him to complete the purchase because I was upset, which was false. I let her know that she appeared to be the one that was upset, not me. I told the male employee she seemed to have a short temper and he defended her saying not to talk to her like that. At that point I felt ganged up on by the employees and I began to lose my temper. I do feel there were some racial biases that played a part in this interaction. I was characterized as “upset” when I wasn’t, even after the female employee raised her voice at me. I believe she lacks the proper customer service and deescalation skills necessary for a people facing position. They threatened to call the police on me when all parties were pointing fingers in each other’s faces. I will never be back to this store. I canceled my order and will gladly pay extra purchasing my laptop directly from Lenovo. Most of these store fronts are on their way out anyway as online shopping is more convenient and you don’t run the risk of being treated poorly as a patron of a business.

Can electronics department professional helpful and freindly