Asked a question when I walked in the store, was sent to the back area to find what I needed.
Once in the back area I couldn’t locate the merchandise I was told was in the store but couldn’t find anyone on the floor working to assist customers.
Walked back to the front of the store only to find all the employees standing around each other playing around.
Honestly this isn’t the first time and it’s very disappointing.
I’m sure a lot of customers have no issues but I’m sure that a lot do too.
Response from Best Buy
September 10, 2026
Hello.
Thank you for your feedback regarding your recent visit. If you need any assistance or have any questions, please feel free to reach out to us on social media. Our team would be happy to help assist you on any of the following: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuy Support. Please reference Google Review number 220657.
Thank you.
Diane K
September 06, 2026
Price shopping for a new printer. Ended up looking at cameras and TV. NO purchase yet.
We waited on checkout about 6 minutes while 3 employees just stay together and talked (one guy name Jo... something, short slightly blonde long hair girl and info guy from entrance). And they saw us I watched girl clearly in eyes but she turn around to her talk with others employees, there's no produce near checkout, so that was absolutely obvious that we waiting persone for checking out us.
It was unacceptable!