Very unhappy with my experience, I went into purchase two laptops, one of which I purchased was open box and I was told that it was in fair and perfectly working condition when I got home, it was not working would not connect to the Wi-Fi. I had to go out of my way and drive all the way back and spend another hour in the store for them to tell me that it wasn’t working and they cannot fix it in which I had to purchase a new laptop, which was more expensive and They did not offer to give me a discount credit inconvenience. Very unhappy
Response from Best Buy
August 20, 2026
Hi there! We appreciate your review, although it's concerning to hear you had a poor experience recently. We encourage you to contact Best Buy on Facebook (https://bby.me/UZFhdV), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regard to your Google Review number 207008. Our support teams would love the opportunity to learn more and assist!
Very good electronics store. Personnel helped us find what we needed!
Buena atención profesional
Every time i go into best buy service is always smooth akd easy and the customer service is great yesterday my husband and i went in and bought a sonos sound bar system and Chris K was so very helpful and very nice