Went here to buy a $3k TV. Place was empty. 25 employees walking around and 1 person answered 1 question for me and walked away. No body else asked me if I needed help or wanted to close the deal on the one I wanted. After 20 min of standing there seeing if anyone of the 20 people standing around doing nothing wanted to help, I walked out laughing. Your loss.
Response from Best Buy
August 21, 2025
Hello, J B,
Thank you for reaching out to us here on Google and sharing your experience. We understand how important excellent customer service can be to our experience in-store, and we would like to take a closer look into this to assist in any way possible. To continue, please send us a private message or DM at the following Social Platforms with Google Review# 32781.
Facebook (https://bby.me/996pke)
Twitter/X (https://bby.me/hgo5zt)
Instagram (https://bby.me/veepjs)
We look forward to assisting you there.
Regards,
^ Brandon
Lissette R
August 20, 2025
Was there on Saturday to buy a tablet. No one asked if they could help had to find what I was looking for myself. When I went to pay. Run up everything didn't even offer to put it in a bag. At least ask.
Response from Best Buy
August 20, 2025
Hello,
Thank you for the review. When visiting a store and looking for assistance, it is important to know that you have a team of associates available to help. Hearing that this was not the case when you visited your local Best Buy is disappointing. We appreciate you bringing this to our attention and would like you to share these details with our Best Buy Social Team so that we can document this occurrence in our corporate system. Send a private message or DM to our team using one of our official Facebook ( https://bby.me/f4zxfb), Twitter/X ( https://bby.me/gvy91c), or Instagram ( https://bby.me/2mz5ze) accounts Please reference Google Review 32085.
Regards,
^ Kristy
Nothing much to rave about. Over priced product.
Response from Best Buy
August 12, 2025
Hey there, Mitz,
I know how important it is to have affordable pricing. We appreciate you reaching out to provide us with your feedback, we would love to follow up with you on this. Please send us a private message on Facebook (https://bby.me/4t0dml), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #28031" and share your full name, email, and phone number.
All the best,
^Jacob
Went into to handle a game pre order that was botched by best buy online services and they messed that up too. Jared at the customer service desk copping an attitude and being a jerk because im not the first person making the complaint. Experience was bad enough to get me to cancel my rewards membership, and i have been with them for over 20 years! I will not be back, no wonder big box stores are closing.
Response from Best Buy
August 08, 2025
Hello, Ben,
Thank you for leaving us a review. It saddens me to hear that your recent experience was not a positive one. I understand the importance or receiving courteous customer service, especially when wanting to do a game pre-order. We appreciate your feedback, and would like to formally document your interaction. Please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #26329” when reaching out on social media.
Regards,
^Ruby