Best Buy Wellington

Returned a new defective camera. Process was easy and another camera was received the next day.

Beware of dishonest practices and backdoor deals at the Wellington Best Buy. I had an extremely frustrating and disappointing experience at this location that customers should be aware of. I went into the Wellington Best Buy specifically to purchase a Pokémon Prismatic Evolutions SPC box, which showed as in stock at the store. When I asked for assistance at the register and requested that they check inventory, I was told there were none available. Another employee even confirmed that any stock for this item would normally be held up front at the register implying there truly were none left. However, while I was checking out for other items, I looked over and saw the same cashier ringing up his friend for the exact Pokémon Prismatic Evolutions SPC box I had just been told did not exist. This happened minutes after I was denied the purchase. This behavior is extremely dishonest and unprofessional. It strongly suggests that employees are holding items for friends or engaging in backdoor deals while lying to paying customers. People take time out of their day, drive to the store, and rely on the inventory shown online only to be misled at the counter. This kind of conduct is unfair, corrupt, and unacceptable for a major retailer. If items are being reserved, that should be transparent and consistent for all customers not selectively hidden and handed off to friends. I wasted time and effort coming to this store only to be blatantly lied to. I would strongly caution other customers, especially collectors, to think twice before trusting this location’s inventory or staff. Until this kind of behavior is addressed, I will not be returning to this Best Buy.

I was looking for external storage for my PC. It said online it had one I went there. They showed me where it was in and out. Very happy

An easy purchase that didn't work out, but a no hassle return.