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Best Buy Wesley Chapel
Services Offered
Geek Squad Services
Apple Shop
Windows Store
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Google Home Experience
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Wesley Chapel
How do I check product availability at the Wesley Chapel Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Wesley Chapel Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Wesley Chapel stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Wesley Chapel Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3221 reviews)
Micah M
January 17, 2026
1 out of 5
Horrible. Sold us a broken tv, paid for delivery and they didn’t set it up like they said was included, had to pack it back up and return. They were very rude while we were returning it. Treated us like we were trying to scam them when they did us wrong. Stick with the Brandon location if you have time
Response from Best Buy
January 17, 2026
Hello, Micah,
Thank you for your review. It's really frustrating when an item arrives damaged and the service doesn't go as intended. If you are in need of assistance or want to formally document your experience, please send a private message on social media. Please include Google Review 105872 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Lovie V
January 14, 2026
5 out of 5
I went in to have my microphone repaired on my samsung phone and after a very short wait, maybe a couple of minutes, a young man named Capil helped me at the Geek Squad counter. It wasn't as easy to fix as he thought initially, so he asked me to have a seat, and he would take a deeper look. Within moments, he emerged with my phone repaired and a great big smile on his the face which immediately made me smile before he even told me.It was fixed.I could tell he was pleased with his success and had resolved my plight. This representative at best buy absolutely made my day! Thank you, Capil, and thank you Best Buy!!!
General M
January 11, 2026
1 out of 5
Purchased a Samsung 65inch S90F Open Box, for $999.00, “brand new TV” at Best Buy Wesley Chapel on Saturday 20th December 2025. Was told delivery of TV, set up with TV placed where we decided, plugged in and verification that TV was in good condition, and date of delivery the following Tuesday. TV was finally delivered on Saturday January 10th. Delivery men dropped off box in hallway of home and told us they do not take tv out of the box and someone else did that. We set up TV on stand and plugged into wall and then the TV would turn off randomly after 1-3 minutes of power on. After 2 hours of research and troubleshooting, TV was faulty. In my personal opinion, Best Buy dropped the ball with overall quality of product and service with my purchase. My only positive experience was with corporate customer service over the phone and my original sales rep of purchase at store.
Response from Best Buy
January 12, 2026
Hello there!
We can fully understand the need for support when it comes to an open-box TV that doesn't appear to be as described. We would like to hear more about this and assist, if possible. To get begin, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #103682 in your message. You can find us here:
- Facebook (https://bby.me/zqr3uo)
- Twitter/X (https://bby.me/a5u1ww)
- Instagram (https://bby.me/29quhi)
Charlie M
January 11, 2026
4 out of 5
Helpful and courteous. Will go back again.