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Horrible. Sold us a broken tv, paid for delivery and they didn’t set it up like they said was included, had to pack it back up and return. They were very rude while we were returning it. Treated us like we were trying to scam them when they did us wrong. Stick with the Brandon location if you have time
Response from Best Buy
January 17, 2026
Hello, Micah,
Thank you for your review. It's really frustrating when an item arrives damaged and the service doesn't go as intended. If you are in need of assistance or want to formally document your experience, please send a private message on social media. Please include Google Review 105872 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
I went in to have my microphone repaired on my samsung phone and after a very short wait, maybe a couple of minutes, a young man named Capil helped me at the Geek Squad counter. It wasn't as easy to fix as he thought initially, so he asked me to have a seat, and he would take a deeper look. Within moments, he emerged with my phone repaired and a great big smile on his the face which immediately made me smile before he even told me.It was fixed.I could tell he was pleased with his success and had resolved my plight. This representative at best buy absolutely made my day! Thank you, Capil, and thank you Best Buy!!!