header_logo

More to Explore

Frequently Asked Questions About Best Buy Wesley Chapel

How do I check product availability at the Wesley Chapel Best Buy?
How do I check my order status?
My local Wesley Chapel Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Wesley Chapel stores’ holiday hours?

Recent Reviews

4.0
(3152 reviews)
John P
October 18, 2025
5 out of 5
Give Justin a raise!!! I purchased a computer and for whatever reason was unable to get the free content that was promised with it. Justin at Best Buy Wesley chapel called on my behalf Best Buy headquarters for almost two hours until he got me everything. Honestly amazing quality service. Highly recommend!!!!!
Bryan R
October 16, 2025
1 out of 5
I’m completely dissatisfied with my experience. I preordered Pokémon Z A specifically because of the advertised preorder bonus and Best Buy failed to deliver it. What’s worse is that no one could give me a clear explanation or even make an attempt to fix the problem. I contacted support, and all I got were vague answers and no real solution. This is unacceptable for a company of this size. If you’re going to promote preorder bonuses, you should honor them or at least provide compensation when you don’t. The lack of communication, accountability, and effort to make things right is beyond disappointing.
Response from Best Buy
October 17, 2025
Hello, Bryan, We appreciate you taking the time to reach out and leave your feedback. Missing out on a preorder bonus is never great, so we can understand your concern. We'd be happy to document your experience and assist. Please connect with us through social media. You can find us on Facebook (https://bby.me/wc4g86), Twitter/X (https://bby.me/07myuj), or Instagram (https://bby.me/he8z4y). Please reference Google Review 356939.
Eric G
October 16, 2025
1 out of 5
Bought TV’s from BestBuy, they gave a 12 hour window and missed it. One person called and lied and said the truck broke down and then the second person called and said they needed a smaller truck to get here. They wouldn’t reschedule because their system doesn’t allow to the same day. Horrible worthless service. Oh call back tomorrow 9am California time which is 12pm and no you can’t get your delivery tomorrow. BestBuy will end up like Circuit city, HHGreg and the rest with service like this.
Response from Best Buy
October 17, 2025
Hello Thanks for reaching out with a review about your delivery. We can understand how all the delays could cause a less that satisfactory experience for you. We would like to look into this and see if we can assist you in any way. When you have a second can you connect with us at a Social Media platform listed below and reference Google Review #56905 in a private message. Facebook (https://bby.me/2xgwcb) Twitter/X (https://bby.me/in7a74) Instagram (https://bby.me/j7vg7q) Thanks,
Larry S
October 14, 2025
4 out of 5
Not a lot of staff to help. I was lucky, I was able to intercept a team member, as a question, and find whatbibwas looking for

About Best Buy Wesley Chapel

bestbuy.com