Best Buy Wesley Chapel

Good prices great help

Worst customer service in the United States of America.

I went to the Wesley chapel store to get a Samsung TV; it was advertised for$329. Sales person said it was no longer available,price now was $449. 10 minutes later I went back to the store And show them a screenshot of their ad. All of sudden, like magic, they found The TV for $329. How sad, they tried to pull one over a senior person.

This place is a joke. The geek squad employees seem like they hate their jobs. Tyler was the geek squad employee that “helped” me and it was like pulling teeth to get him to run a diagnostic on my phone. I told him the back glass and back camera needed to be replaced as another Apple location had already ran the diagnostic. He told me to leave and go get a new phone from Apple, I told him they are not offering me a new phone and the locations i’d been to only have late appointments where they can’t complete the service. He huffed and puffed the entire interaction and finally ran the diagnostic on my phone. After confirming for himself that it was just the back camera and glass he told me he was going to “check if they had the parts” he was gone less than 5 minutes and came back to tell me he did not have the parts. As a designated apple repair store, i find it extremely hard to believe that you don’t have iphone back glasses in stock when that’s very common damage on iphones. I believe management needs to step in and either offer more support for their clearly overworked and miserable employees or put people in that position that actually want to help as that entire job description is HELPING. It’s written all over walls and papers and then the employees are extremely unhelpful. I will urge anyone and everyone i know to NOT visit this location. There’s plenty of other locations and it’s a joke the way this was handled if the parts genuinely were not here. Maybe another tip if you don’t normally carry apple repair parts would be to let people know on your website they’ll have to wait 5 business days before receiving parts so nobody’s time is wasted. Ridiculous.