Best Buy Wesley Chapel

Horrible store. Can’t wait to see this store close for good. No one is helpful displays look terrible never have anything in stock. Worst of all the geek squad car installer are clueless. They refused to install my car alarm claiming false company polices that are not listed anywhere. Apparently they do not work on BMW model vehicles and gave me every reason to not perform the installation. Was told to just cancel the order. No wonder Best Buy is going out of business in large numbers nationwide. This is what happens when you have incompetent employees and non existent management to hold anyone accountable. I’ll never step foot in another Best Buy again!

Im am incredibly disappointed with the Geek Squad. I purchased my expensive gaming desktop from Best Buy about 1.5 years ago. I pay for the Geek Squad yearly subscription so my desktop would hopefully last many years under protection. I have been having issues with games crashing suddenly or not starting up at all. Based on the error messages and some research I found out that the 13th gen Intel processor in the desktop is known to have issues in some units which eventually leads to failure of the CPU. I brought it into Best Buy and the Geek Squad agent said he had the same issues with his Intel processor and my desktop would need to be sent out to a service center for repair and might need to be refunded if they cant fix it. I had to go about one month without my desktop while it was being repaired, I then went to pick it up after the repair was completed. I waited for over an hour just to pick this up. They searched for my desktop for much of that time but could not find it. They eventually told me there was an “issue in transit” and theyd be giving me a full refund on the missing desktop. I was frustrated but accepted this and as my refund was about to be applied to my card, the supervisor Brandon suddenly walked up with my desktop. My desktop looked completely different as they apparently damaged it in transit so replaced the nice tempered glass looking chasis with an ugly black plastic material and I guess I was supposed to just accept this. When I finally brought it back home no issues were resolved, games were still not running with the same error messages as before. I brought my computer in again for a Geek Squad service and told Brandon the supervisor that Id really just like the refund at this point. He was very rude, unempathetic to my concerns and did not apologize for any of this issues Ive already had. He said the computer would need to be sent out again to the service center and thats just how it is. He did say that if the issues still werent resolved after this 2nd send out he could approve a refund but we had to try send out first. I reluctantly had this done and went another couple weeks without my computer. When it was completed I was told they simply ran stress testing and there were no issues found. Thats all they did. I again brought it home and STILL have the same issues. I asked again for a refund and was told by Nate (I believe his name was) that he would be supervisor on Thursday and would have no problem giving me a refund then. I brought it back again Thursday and was told by Nate that he spoke to Brandon and I would not be given a refund, Id have to call Intel to request a refund for the processor only, then bring it back to replace this with a lower gen processor or replace the entire motherboard. So after all the back and forth and wasting time waiting in long, slow lines for the Geek Squad, Ive had nothing accomplished. They basically acted like this is my problem to deal with even though I paid extra to still be under warranty for this computer, which is still being sold at Best Buy today with the same processor that is causing issues.

Great store love the workers. Nate is excellent

Everyone is nice but they def need a new manager. The lines are really long ..the manager shouldn't be sitting in the back but come and help at the register ..30 mins to pick up a cable. This is ridiculous. Otherwise the staff is amazing and work hard ...there is a lack of leadership. Fix it please