Kenneth D
January 22, 2026
Sell your protection play, and then they tell you that you need to send it in for one time replacement. Controller for PS5. It's only 3 months Old. Why did I buy protection play if I need to send away? You will need to buy additional controller, SONY or Best buy Shame on you both.
Los mejores precios en tecnología
You can find everything in technology you need
Horrible. Sold us a broken tv, paid for delivery and they didn’t set it up like they said was included, had to pack it back up and return. They were very rude while we were returning it. Treated us like we were trying to scam them when they did us wrong. Stick with the Brandon location if you have time
Response from Best Buy
January 17, 2026
Hello, Micah,
Thank you for your review. It's really frustrating when an item arrives damaged and the service doesn't go as intended. If you are in need of assistance or want to formally document your experience, please send a private message on social media. Please include Google Review 105872 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport