Abrahan A
October 10, 2026
Unreasonable to allow me to place an appointment, show up, then get told it can no longer be done today. Any notice would be great, won’t be returning.
Response from Best Buy
October 10, 2026
Hello ,
We can see why you’d be upset because of your cancelled appointment, and we’re really grateful you took the time to share your experience with us. Your feedback matters, and we want to make sure it’s fully documented so we can continue improving. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #233264 in a private message. We’re here to listen and help however we can.
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So my last three laptops or computers I got from Best buy open box everything went well this would be my fourth one and it's a nightmare. The difference being picking it up in person or having it delivered. My last three laptops lasted me three or four years on average but because I got them almost half off no worries still a great deal.
Fast forward now I need a faster computer for a work-from-home position ordered it on Tuesday evening they said order by 7:00 p.m. you'll get it the next day. I ordered it 6:32 pm and now it said Thursday. Strike one.
So now it's Friday evening 6pm, Oct 9 2026 I have dinner arrangements at 6:30 and the package is nowhere to be seen. I had it delivered to my office so that way someone can be there to sign for it just in case I'm on the phone or I went out for lunch. The email says it'll be delivered by 9:00 p.m. Seriously 😫. I have to wait outside of the office because the main doors are locked and they cannot get inside. Great excuse to not have my stuff delivered and or stolen.
The frustrating part about all of this is that I could have asked a friend of mine that lived 2 miles from the store to pick it up for me and here I am 3 days later with no computer.
Instead of using UPS FedEx USPS they're using a cheap courier better trucks to save money. Now I run the risk of not having it delivered at all or maybe on a Saturday and we have the same story all over again building locked and I need for them to call me so I can come get the package.
This is absolutely unacceptable from every single standpoint. Now it's the weekend and I could get the package myself or asked my friend to get it.
Shame on you for using a service that you can't track or call even on BBs end. I had the go to BETTER TRUCKS site and email them.
Excellent location and customer service
Bought a bundle TV package, Jonathan was very, very knowledgeable & helpful. Professional & pleasant.