Carlos C
November 13, 2026
Es la mejor tienda de la florida.
Terrible customer service
Staff isn't only rude, but very lacking in knowledge.
Geek squad? Don't make me laugh.
Their answer to every computer problem is, "looks like we need to do a factory reset, I hope you're backed up."
They should drop their DEI hiring policies and focus on hiring people who understand how the things they are selling works.
Response from Best Buy
November 09, 2026
Hi there!
Thank you for sharing your feedback. We are sorry to know that your recent experience fell short of expectations and that our team’s troubleshooting approach was concerning.
To formally document the details you've provided, feel free to reach out to us on Facebook: https://bby.me/tZu1I1, Instagram: https://bby.me/icv0uP, or Twitter/X: https://bby.me/zBn1yI and reference Google review 252485 in the details you provide.
Quiero agradecer a Carlos, quien me atendió en Best Buy. Fue muy cordial, paciente y atento durante todo el proceso. Me explicó las opciones con claridad y respondió mis preguntas de manera amable. Aprecio mucho su excelente servicio y la ayuda que me brindó. ¡Gracias, Carlos!
kennedy d
October 27, 2026
I had a great experience with Geek Squad today! The employee who helped me was incredibly kind, patient, and genuinely went above and beyond to help me. The manager was also so helpful and accommodating. I left feeling so grateful for their amazing customer service. Thank you both!