The only reason they get a star is because there isn't an option for no stars. I purchased a TV and install package. Set up the delivery and took the day off to be available. On the day of the scheduled service, the Geek Squad arrived with a mounting bracket and cable. NO TV???!!! I was then informed that the TV was being transferred from a warehouse to the store, and someone else would be out to deliver and install it. Which is nonsensical as I was assured the TV I purchased was in stock at the store. I received a call from their Corporate Office and was told I would receive a call back. Never happened. After getting transferred around and talking to 10 different people I finally threw in the towel and cancelled the order. I was told to get the full refund I would have to go ack to the store with the bracket and cable. No wonder their ratings are bad and their sales are down. Will never purchase another item from them again. Avoid Best Buy like the plague.
Emilio M. was awesome! I went into Best Buy in winter garden because I have issues with a new laptop I bought off eBay. He helped to out right away and fixed the issue. ‘Emilio was very friendly and knowledgeable. This was the first time ever using the Greek squad and I’ll definitely be going back to see Emilio next time I have an issue.