Best Buy Winter Garden

Nothing worth to see

I was in the Winter Garden store today, 5/22, and COLTON helped me regarding an issue with the portable AC I purchased. First, what a nice guy. As an employee, he was calm, controlled, and considerate in how he helped me. He made sure I was taken care of, and for the first time, in I don't know how long, I left Best Buy happy... grateful even. Thank you, Colton, for outstanding customer service.

Had a great experience at Best Buy, especially with the Geek Squad team. From the moment I walked in, I was greeted and felt noticed right away. As I walked around the store, multiple employees checked in and asked if I needed help, which made the whole place feel well run and attentive. There was an issue with my repair appointment, but Emilio handled it the right way. He stayed professional the entire time, took responsibility, and apologized, which I respected. He noticed I had been waiting for a while and made sure everything got resolved without making it complicated. Overall, the service was smooth and professional. I didn’t have to wait long to speak to someone, and I left with my phone fully repaired and a great experience. Shoutout to Emilio and the whole BestBuy team.

I had a very disappointing experience at Best Buy. On Wednesday, April 22, we purchased a laptop for our granddaughter with the help of a sales associate named Mimi. We paid in full and were expecting the item to be delivered. After not receiving any updates, I called to follow up and was told to come into the store to pick it up. When we arrived, we were told the laptop had already been picked up—which was very concerning since we never received it. Thankfully, another employee, Mahi, took the time to investigate further and confirmed that the laptop had never actually been ordered or shipped in the first place. To make matters worse, the laptop we originally purchased was now out of stock. We asked if it was available at another location, but were told it was not. The only option offered was an open-box unit from another store, which we declined since we paid for a brand-new product. We were also offered a different model for the same price, but that was not what we originally selected or wanted. What made this experience even more frustrating was Mimi’s lack of accountability. Instead of acknowledging the mistake, she was dismissive, made sarcastic remarks, and appeared distracted while assisting multiple customers at once. Her behavior came across as unprofessional and inconsiderate. Overall, we are extremely disappointed. This situation could have been avoided with proper attention and follow-through. We expected better service, especially for such an important purchase.