CatsWithHats 0
January 10, 2026
Horrible service and wait times, especially for any repairs. I went in to get a battery cahnge on a used phone I bought from the BestBuy site (the phone said it was refurbished factory new, yet the battery had a "Severe Degardation" warning when received) and after getting my device back, the screen protector was cracked. When I asked about it, I was told they had to take it off to replace the battery but I guess they just break your screen protector and act like they can't do anything. After speaking to the Manager ( a truly useless man), he had said that they couldn't do anything or provide any fix since according to the listing of thre phone I bought "the screen protector shouldn't have even been there". But guess what, it was there, they broke it, and refused to fix the issue or really even apologize. I will not go back to this BestBuy or any other if I can help it for as long as I live. Horrible experience overall
Response from Best Buy
January 10, 2026
Hello,
Thank you for leaving us a review. It saddens us to hear that your recent experience with our Geek Squad Agents was not a positive one. We can certainly understand how frustrating this is. Nevertheless, we appreciate your feedback, and would like to look into this matter further. Please reach out to us via social media. Our team will be happy to assist you on the following platforms:
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Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #103192" when reaching out on social.