Lauren W
December 21, 2025
I had an excellent experience at Best Buy thanks to Jorel and Steven! They were both incredibly helpful, knowledgeable, and patient. They took the time to answer all my questions and made sure I found exactly what I needed without feeling rushed. Customer service like this is why I keep coming back. Thank you, Jorel and Steven, for making this such a great experience!
We have been customers of Best Buy a long time. We're Total Tect customers and the service is great.
Martin T
December 20, 2025
Edit:
Gets even worse with their corporate standard reply … I genuinely hate this company
Absolutely disgraceful company
Refusing to answer phone calls
I’ve been a total member for 10 years but no longer
No wonder people just order online now
Response from Best Buy
December 20, 2025
Hello Martin,
Thanks for reaching out and providing your feedback. We can understand how not being able to connect with someone could be frustrating. We would like to see if we can help in any way. You can contact us through social media. You can find us at a Social Media platform listed below and reference Google Review #91827 in a private message.
Facebook (https://bby.me/qi12oa)
Twitter/X (https://bby.me/5ln4os)
Instagram (https://bby.me/mhgq2k)
William R
December 16, 2025
The app says 1hour pickup. After longer than that, the purchase was not processed and staff couldn’t do anything about, so I had to cancel it and wait for whenever the refund comes in. Thanks a lot, Best Buy!
Response from Best Buy
December 17, 2025
Hi William,
Thanks for sharing this review. While most orders are ready for pickup within one hour, there can be times when additional verification is needed, so we always recommend to wait to be notified that your order is ready for pickup before visiting the store. If you'd like to share additional feedback with us or discuss this further, feel free to reach out to us via our social media channels on Facebook (https://bby.me/2lcwv6), Twitter/X (https://bby.me/0eq1wl), or Instagram (https://bby.me/b7xmsk). Please include the Google Review reference number #89466 when reaching out.