gavin.600rr
March 05, 2026
On March 5, 2026 around 6:30 PM, a coworker and I stopped by the store to look at some sound systems for jobs we’re currently working on. We’re both A/V technicians and were in our work uniforms while checking out the demo units in the appliance section to see what might be a good fit for our customers.
While we were doing this, a Best Buy employee came up to us and told us to stop “playing” with the demos. The way it was said came across as rude and dismissive, especially since we were just trying to evaluate products that are set up specifically for customers to test.
I’ve been in the A/V field for a long time and have never had an interaction like that while simply looking at equipment for work. It was pretty disappointing, particularly while clearly being there in a professional capacity.
I’m sharing this so store management is aware of the situation. Interactions like this can really affect where professionals choose to purchase equipment. Because of this experience, I’ll most likely be buying directly from manufacturers going forward.
Excelente tienda para comprar tecnología.
Wemt to pickup a prepaid TV. Not the first time but definitely the worst time. Told the rep I was looking for a TV stand so I would return when found. Long story short they don't have stands only wall mounts smh. Also wanted me to get my own cart and take it out myself. Previous pickups mind you have gone smoothly plenty of help. Delivery is usually free so I'll wait next time.
Response from Best Buy
March 01, 2026
Good Morning, Juan,
We absolutely understand how you are feeling after being unable to find the TV stand you were looking for and not getting the help you needed with moving your TV to your vehicle. We would be happy to review this further with you. Please start by sending our team a private message on social media, so we can better assist you. Be sure to include your Google review case ID in your message: #124208.
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Easy to find what you need