I was amazed of the size of this Best Buy, it's huge!!
-10 out of 10, very disappointed! Customer service was awful, brought my phone in for a battery replacement they said it would take about 2 1/2 hours maybe 3 I gave them a number to call and they said they would do so! Soooooo here I am surprised 4 hours go by and no call, so I go in to see what happened. To my surprise within the first 15 minutes they were unable to get the screw out because it was stripped and instead of calling and informing me of that they kept my phone for over 4 hours had I not come in to see what was going on they probably would've kept the phone overnight! Manager did not care! WORST EXPERIENCE!
Response from Best Buy
July 12, 2026
Hey there, Joana,
We understand your frustrations surrounding your recent visit. We would love to hear more about this and assist anyway we can. Please send us a private message on Facebook (https://bby.me/SDbes4), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review:#186167"
Christhian R
July 09, 2026
Loja é boa mas o estoque é bem reduzido . Não tinha nenhum dos itens que eu gostei pra levar . Só pra pedir pela internet
Great, they work fast and politely.