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Best Buy Winter Garden
Services Offered
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Frequently Asked Questions About Best Buy Winter Garden
How do I check product availability at the Winter Garden Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Winter Garden Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Winter Garden stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Winter Garden Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.3(4555 reviews)
John S
December 13, 2025
1 out of 5
These people don't know how to properly transact anything! Got a gift as a store pickup for the family since we are in another city. Had to exchange it, but instead of doing an exchange so the person receiving the gift doesn't have to pay anything for it, they refunded it and then transacted on another receipt so the person who was supposed to receive the gift had to pay. Also, I had a promotional certificate burned by doing it that way! Horribly trained customer service reps who can't properly process a transaction. Better to deal with another store.
Response from Best Buy
December 14, 2025
Hello. Having a transaction transpire this way is far from ideal, and we understand your frustrations. If you need any assistance, or would like to get this experience documented, please reach out to us on Facebook (https://bby.me/m121h8), Twitter/X (https://bby.me/oxhxvk), or Instagram (https://bby.me/qq8du9) and an agent will be glad to assist. Thanks.
Londy L
December 11, 2025
5 out of 5
Friendly
Morine G
December 11, 2025
1 out of 5
0 star if I could. I am writing this review in hopes of getting this issue resolved ASAP as this has been a TERRIBLE experience My husband and I have been dealing with since Friday 12/5 for a TV that was exchanged / purchased on 11/30. Delivery was for 12/5 and the crew did not feel “safe” to install the TV and left with it along with a sound bar. They did leave the TV that was supposed to be exchanged along with sound bar with us.
Since Friday, we have been to the store twice to rectify the issue and do another exchange however the store told us to call 1-888-BEST-BUY. My husband and I spoke to Dennis and Augusto. As of right now, we have called and explained the situation 3 times. First time, we were on hold for almost an hour, we spoke to Sony. Second time half hour, I spoke to Ray. 3rd time which was just now spoke to Eric.
All 3 times we were told “order is in Transit” we will escalate. We have receipts, and reference #s for all the escalations and still no resolution. I’ve been a Best Buy member for a LONG time and currently a Best Buy Total member.
There has to be a better way to treat your customers. Imagine having to explain this every time we call. Time spent on the phone, driving to the store and money for the products.
Next step, will be Reporting this well documented matter to the BBB and our lawyer.
Response from Best Buy
December 11, 2025
Hello, Morine,
Thank you for reaching out to us. It saddens us to hear that your recent experience was not a positive one, especially when needing support with a TV. Nevertheless, we appreciate your feedback, and would like to offer further support. Please reach out to us via social media. Our team will be happy to assist you on the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #86236" when reaching out on social.
Jean C
December 09, 2025
5 out of 5
Buena