Naresh J
December 21, 2025
Helpfulmstaff. Though the gift card section was badly organized and dirty
The pick-up experience could be better. Locker pickup is supposed to be quick, but it wasn't working. I saw the Customer Service counter before the Pick-up counter and waited 15 minutes in line before being directed to the correct place because NO ONE was stationed at the checkout counters, and the one person was at Customer Service was checking everyone out.
Response from Best Buy
December 15, 2025
Hey there.
We can understand wanting to have a fast and efficient check out. If you have any other questions, please reach out to us on social media. Please mention your Google review number, 88650, when you message us. Have a good one.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
Their customer disservice is the worst around, avoid this place. Especially when you call their local store number, you get someone from India or Pakistan and they're very unhelpful. And don't even thinking about using geek squad, they ask you for a 24-hour window then later boil it down to 12 hours. Then later boil it down to 4 hours and then they don't show up and try to reschedule you for a week later. Terrible customer service.
Response from Best Buy
December 15, 2025
Hi Pat,
Thanks for sharing your experience with us. We're concerned to hear you didn't receive the assistance you needed when calling us, as well as your in-home appointment not going as planned. If you can send a private message on one of our social media platforms, Facebook (https://bby.me/0xbhhj), Twitter/X (https://bby.me/ivvbp1), or Instagram (https://bby.me/exi1wp) and mention your "Google review #88604," we'll be happy to look into this with you.