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Best Buy Alpharetta
Services Offered
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Frequently Asked Questions About Best Buy Alpharetta
How do I check product availability at the Alpharetta Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Alpharetta Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Alpharetta stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Alpharetta Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4157 reviews)
S
November 21, 2024
1 out of 5
Can't get a manager on the phone. Instead I get people with broken English who tell me to call the number and go through the maze. How stupid is this store? Now I have to actually go to the store to find a manager. Bad, bad, bad!
Response from Best Buy
November 21, 2024
Hello and thanks for reaching out on Google.
We understand the frustration when you cannot get the help you need. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, store you visited, and mention your Google review, 64453941.
Kindly,
^Graham
Md. S
November 20, 2024
3 out of 5
Nothing special. All tech people know very little. Asking does not help either. The airpod max was not working for the whole 6 months. But it is still on display. And if you ask anyone "is it workong" the tech guy says 'it should" then they try to make it work and at the end "sorry it does not work" and they run away like Olympic gold medal is for them. Bravo Team USA. This fun about airpod Max is true. And i tested it 8 times. Every time, the same thing happens. I should get a Guinness recorder for that repeated experience
Response from Best Buy
November 21, 2024
Hello,
Thanks for sharing your feedback with us. I understand testing out something like the AirPods Max before purchasing would be nice, but having the display not working, isn't ideal. I'd like to have our corporate team review this with you.
Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and the store that you've been visiting. Please also mention your "Google review case 64451769" in your message to us.
Sincerely,
^Melissa
Daniel H
November 20, 2024
1 out of 5
Standing around no one offered help went to multiple people no one could take the time to pull a $2000 laptop box from behind the glass after nearly half an hour walked out. Will just order from Amazon or another vendor. They’ve become a glorified showroom. Lots of people standing around who won’t help. They just want to call someone else.
Response from Best Buy
November 20, 2024
Hello, Daniel,
Thank you for your feedback on Google my Business. Not having the assistance to purchase a high-end computer is frustrating. We would like to hear about that store experience, here at the corporate office.
Please reach out through social media with the links below. When you are reaching out mention "Google Review 64451226", provide details about your review, along with your full name, email, and phone number.
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Here to assist,
^Jay
Roger B
November 17, 2024
1 out of 5
Bought an LG washer/dryer combo in late October. Paid for professional delivery and install. After a few days, the dryer began to throw an error code. Had the tech come out who said it was a defective unit.
Called the corporate number to get an exchange processed. I confirmed multiple times in the call that it was in fact an exchange, and not a return, which they assured me it was.
Fast forward to the day it was to be replaced, and they didn’t have another unit. They said it was processed as a straight return instead. Left without a dryer at that point.
Went in to the store as soon as I was able to get it figured out. No one in sight. Found an employee who was rude from the beginning, and didn’t seem to even care that this had all happened. I asked if I could get delivery waived for the trouble. Nope. Asked if I could get the hardware waived, nope. Absolutely nothing she could do she claimed. I said I’d just buy it somewhere else.
What a horrible experience. There’s a reason Best Buy is on the decline and has been for years. I’ll never waste another dollar here again.
Response from Best Buy
November 17, 2024
Hi Roger,
Thanks for leaving your feedback here. We appreciate you taking the time to bring your concerns to our attention.
We would love to address any questions or concerns you may have. Please reach out to a live representative by sending a private message to the official Best Buy page on any social media platform. You may use the Google Review number #64438071 as reference. We look forward to hearing from you.
Twitter(X): https://twitter.com/bestbuy
Facebook: https://www.facebook.com/bestbuy
Instagram: http://instagram.com/bestbuy
Best,
^Kadian