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Best Buy Alpharetta
975 N Point Dr
Alpharetta, GA 30022
Services Offered
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More to Explore
Frequently Asked Questions About Best Buy Alpharetta
How do I check product availability at the Alpharetta Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Alpharetta Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Alpharetta stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Alpharetta Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4122 reviews)
Griffin L
September 10, 2024
1 out of 5
I experienced absolutely horrible customer service at this location. I placed an order for curbside pickup hours in advance and checked in (as I was instructed to do on the app) upon my
arrival at the store. I waited for around 35-45 minutes and no employee or representative brought me my items. I then had to walk inside the store and ask about my order. I quickly spotted my items ready for customer delivery on a shelf while employees were sitting at a desk on their phones. I understand mistakes, however, the employees' unfriendly and unapologetic demeanor certainly did not compensate for the issues. So much for “convenience” - if I wanted to spend the time looking for the items in store myself, I wouldn't have placed an online reservation for pickup. Why even have the option for curbside delivery if the employees do not assist you curbside? If you want exceptional service, I would recommend Best Buy’s Kennesaw and Canton locations where they put the customer first.
Response from Best Buy
September 10, 2024
Hey there.
Thank you for your review, Griffin. This is certainly not an ideal situation here so we understand how you are feeling. We would love to learn more about this situation. Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (http://facebook.com/BestBuy)
- Twitter/X (http://twitter.com/BestBuySupport)
- Instagram (http://instagram.com/BestBuy)
When reaching out, please mention it is regarding your Google Review 64183775.
Kindest Regards
^Vanessa
Golde4u N
September 04, 2024
2 out of 5
It's difficult to see establishments like this existing in the future. The car stereo section looked like it was all being sold as is. Also there was no one there to help you. Yeah they will be filling bankruptcy in the near future.
Response from Best Buy
September 04, 2024
Hello, Golde4u,
Thanks for reaching out and providing your feedback. We would love to document your experience as we are always looking to improve, I you can, please connect with us through social media you can find us on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). Please provide your full name, email address, and telephone number to complete the documentation process. Please also reference Google Review number 64157029. Looking forward to hearing from you!
Thanks,
^Ezra
Ashlee D
September 03, 2024
5 out of 5
Really pleased with the customer service! I came in looking for a very specific computer. The rep was able to assist with the model on the floor and immediately had it ready to go once I made a decision. He also made a warranty recommendation that wasn’t mentioned on my recent large purchases. I will stick to this location moving forward.
Rachel H
August 30, 2024
1 out of 5
Usually love Best Buy. Been a best buy cc holder and total tech member for years. Walked in today to buy two flat screens. Two employees in the tv area alone talking to each other. Walked to the counter and they looked at me but didn't even say hi or how can i help you. Walked around the tvs waiting for like 5 minutes. No help at all. As im leaving, 3 employees are standing at the computer area talking about their personal lives. Attention management, you may wanna have a team meeting on how to be a good customer service rep… you know.. since you are in the customer service industry. Think I’ll shop on Amazon this go around. You just lost money!!
Response from Best Buy
August 30, 2024
Hello, Rachel.
Thank you for sharing your experience with us on Google. We sincerely apologize for not meeting the level of service we strive to provide. Your feedback is important to us, and I will ensure it is reported and documented at the corporate level.
To address your concerns directly, please connect with us through a private message on one of our social media platforms listed below. In your message, kindly include your full name, phone number, and email, along with the conversation number 64140324. Additionally, please mention that this message is "In regards to my Google review" to help us quickly identify and assist you.
- Facebook: http://facebook.com/BestBuy
- Twitter/X: http://Twitter.com/BestBuySupport
- Instagram: http://instagram.com/Bestbuy
Thank you for bringing this to our attention.
Best regards,
^Magee