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Best Buy Alpharetta
Services Offered
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Frequently Asked Questions About Best Buy Alpharetta
How do I check product availability at the Alpharetta Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Alpharetta Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Alpharetta stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Alpharetta Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4259 reviews)
Joenilia E
April 22, 2025
5 out of 5
I like to buy at Best Buy or Best Buy online. It has excellent products and great brands. Good customer service in pickup and delivery department.
Elizabeth M
April 18, 2025
1 out of 5
Worst comoany EVER 0 stars! I paid for a laptop in store and needed ut urgently I paid for rush next day delivery I can see on my ring that some 3rd party driver in an unmarked vehicle came to my house and walked off with my laptop. Marked it as attempted delivery and left. Now I had to spend 2 hours dealing with foreign customer service to tell me exactly what I already knew (it wasn't delivered) and that I have to wait until my package is returned to them (which may be never) before they will issue a refund! So I am out of my money and no laptop for the foreseable future! Great customer service best buy! Only use third parties so no one can take accountability.
Response from Best Buy
April 18, 2025
Hello, Elizabeth,
Thank you for sharing your concerns with a rushed delivery of a laptop. I can understand that items not held requiring a signature can be difficult. In most cases delivery services provide a note on the door to possibly setup a pickup or they will attempt additional shipments. Please reach out to us for support on any of our Social Media Profiles below with Review 65055933. In a private or direct message, you can provide your full name, email, and phone number with all details on how we may best support you.
Facebook (facebook.com/BestBuy)
Twitter/X (x.com/BestBuySupport)
Instagram (instagram.com/BestBuy)
Thanks,
^Tommy
Michael C
April 16, 2025
1 out of 5
You can walk around a section for 20 minutes and they don't even acknowledge you or offer any help. Wanted to get a PS5 but I'll go elsewhere. It's a shame
Response from Best Buy
April 16, 2025
Hey there, Michael,
Thanks for reaching out and providing your feedback. I do regret to hear that you were unable to receive support when visiting us in-store and I can definitely understand your concerns surrounding this. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please send us a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) further support. Please start your message with "This is in regard to my Google review: #65047650" and share your full name, email, and phone number.
Thanks,
^Jacob
Toan N
April 02, 2025
2 out of 5
Tips! Even if you ask someone to call someone to get an items in a lock case, it is still by chance. Don't do this. Just seek out a walking blue shirt and bug them to get the item for you. Don't just take "I'll call someone for you" as the final answer or you'll wait and wait. I am thinking the wait is good because you'll browse and browsing gets you buying more. 20 minutes coming in knowing what I wanted is definitely a 2stars service for sure.
Response from Best Buy
April 02, 2025
Hello,
Thanks for sharing your feedback with us. I know my time is valuable to me, so I understand waiting longer than expected to get the item you needed unlocked, wouldn't be a welcome experience. I'd like to have our corporate team review this with you.
Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and details about your visit, including the location, date, and approximate time. Please also refer to your "Google review 64999796" in your message.
Sincerely,
^Melissa