Worst customer service! Went to pick up an order we placed online, not one person was ready to answer any questions. The representatives were happy to talk between themselves, laughing out loud but had no time to attend any customer.
Great Experience at Best Buy!
I popped into Best Buy today to grab a stylus for my phone, and honestly, I was expecting to just use the app to find what I needed. It would be awesome if their app had a location tracker like Walmart's, but that's a minor point!
I spent about ten minutes wandering around, trying to find this tiny stylus in such a big store. Just as I was passing the cell phone area for the second time, an AT&T rep asked if I needed help. What a relief! I told him what I was looking for, and he immediately started leading me to it. Even though they'd just moved the styluses, he stuck with me until we found them.
Then, when I asked him whether I should get the white or rose gold one, he pointed out a pack of three different colors for just $20. That was a great suggestion! He really went above and beyond.
I tried to get his name when I left, but the Best Buy staff only knew he was an AT&T representative. So, a big thank you to that AT&T rep – your help was genuinely appreciated! As an AT&T customer, it's nice to see such great service. I'll definitely be back soon!
Best Buy - North point Location
Bad service, they like to do a favor for me selling headphones.
Good order pickup experience