header_logo

More to Explore

Frequently Asked Questions About Best Buy Alpharetta

How do I check product availability at the Alpharetta Best Buy?
How do I check my order status?
My local Alpharetta Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Alpharetta stores’ holiday hours?

Recent Reviews

4.1
(4122 reviews)
Griffin L
September 10, 2024
1 out of 5
I experienced absolutely horrible customer service at this location. I placed an order for curbside pickup hours in advance and checked in (as I was instructed to do on the app) upon my arrival at the store. I waited for around 35-45 minutes and no employee or representative brought me my items. I then had to walk inside the store and ask about my order. I quickly spotted my items ready for customer delivery on a shelf while employees were sitting at a desk on their phones. I understand mistakes, however, the employees' unfriendly and unapologetic demeanor certainly did not compensate for the issues. So much for “convenience” - if I wanted to spend the time looking for the items in store myself, I wouldn't have placed an online reservation for pickup. Why even have the option for curbside delivery if the employees do not assist you curbside? If you want exceptional service, I would recommend Best Buy’s Kennesaw and Canton locations where they put the customer first.
Response from Best Buy
September 10, 2024
Hey there. Thank you for your review, Griffin. This is certainly not an ideal situation here so we understand how you are feeling. We would love to learn more about this situation. Please feel free to reach out to our support teams on social media, so we can better assist you. - Facebook (http://facebook.com/BestBuy) - Twitter/X (http://twitter.com/BestBuySupport) - Instagram (http://instagram.com/BestBuy) When reaching out, please mention it is regarding your Google Review 64183775. Kindest Regards ^Vanessa
Golde4u N
September 04, 2024
2 out of 5
It's difficult to see establishments like this existing in the future. The car stereo section looked like it was all being sold as is. Also there was no one there to help you. Yeah they will be filling bankruptcy in the near future.
Response from Best Buy
September 04, 2024
Hello, Golde4u, Thanks for reaching out and providing your feedback. We would love to document your experience as we are always looking to improve, I you can, please connect with us through social media you can find us on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). Please provide your full name, email address, and telephone number to complete the documentation process. Please also reference Google Review number 64157029. Looking forward to hearing from you! Thanks, ^Ezra
Ashlee D
September 03, 2024
5 out of 5
Really pleased with the customer service! I came in looking for a very specific computer. The rep was able to assist with the model on the floor and immediately had it ready to go once I made a decision. He also made a warranty recommendation that wasn’t mentioned on my recent large purchases. I will stick to this location moving forward.
Rachel H
August 30, 2024
1 out of 5
Usually love Best Buy. Been a best buy cc holder and total tech member for years. Walked in today to buy two flat screens. Two employees in the tv area alone talking to each other. Walked to the counter and they looked at me but didn't even say hi or how can i help you. Walked around the tvs waiting for like 5 minutes. No help at all. As im leaving, 3 employees are standing at the computer area talking about their personal lives. Attention management, you may wanna have a team meeting on how to be a good customer service rep… you know.. since you are in the customer service industry. Think I’ll shop on Amazon this go around. You just lost money!!
Response from Best Buy
August 30, 2024
Hello, Rachel. Thank you for sharing your experience with us on Google. We sincerely apologize for not meeting the level of service we strive to provide. Your feedback is important to us, and I will ensure it is reported and documented at the corporate level. To address your concerns directly, please connect with us through a private message on one of our social media platforms listed below. In your message, kindly include your full name, phone number, and email, along with the conversation number 64140324. Additionally, please mention that this message is "In regards to my Google review" to help us quickly identify and assist you. - Facebook: http://facebook.com/BestBuy - Twitter/X: http://Twitter.com/BestBuySupport - Instagram: http://instagram.com/Bestbuy Thank you for bringing this to our attention. Best regards, ^Magee

About Best Buy Alpharetta

bestbuy.com