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Best Buy Alpharetta
Services Offered
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Frequently Asked Questions About Best Buy Alpharetta
How do I check product availability at the Alpharetta Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Alpharetta Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Alpharetta stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Alpharetta Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4389 reviews)
Pamela B
December 16, 2025
5 out of 5
Great store!!
Ann
December 15, 2025
3 out of 5
The pick-up experience could be better. Locker pickup is supposed to be quick, but it wasn't working. I saw the Customer Service counter before the Pick-up counter and waited 15 minutes in line before being directed to the correct place because NO ONE was stationed at the checkout counters, and the one person was at Customer Service was checking everyone out.
Response from Best Buy
December 15, 2025
Hey there.
We can understand wanting to have a fast and efficient check out. If you have any other questions, please reach out to us on social media. Please mention your Google review number, 88650, when you message us. Have a good one.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
Pat F
December 15, 2025
1 out of 5
Their customer disservice is the worst around, avoid this place. Especially when you call their local store number, you get someone from India or Pakistan and they're very unhelpful. And don't even thinking about using geek squad, they ask you for a 24-hour window then later boil it down to 12 hours. Then later boil it down to 4 hours and then they don't show up and try to reschedule you for a week later. Terrible customer service.
Response from Best Buy
December 15, 2025
Hi Pat,
Thanks for sharing your experience with us. We're concerned to hear you didn't receive the assistance you needed when calling us, as well as your in-home appointment not going as planned. If you can send a private message on one of our social media platforms, Facebook (https://bby.me/0xbhhj), Twitter/X (https://bby.me/ivvbp1), or Instagram (https://bby.me/exi1wp) and mention your "Google review #88604," we'll be happy to look into this with you.
Gene V
December 14, 2025
5 out of 5
I bought a Computer from Gavin! I wanted to get into a gaming PC. He recommended a model and it was in stock at another location close to my house. He REALLY knew his stuff on Processors, and video cards. I ended up with a great gaming PC and got the most bang for my buck. It works great! I watched videos about the video card market and learned I got basically one of the best cards. Radeon RX 9700 XT 16GB. The price after this level of card goes WAY up. The machine can also easily be upgraded later. I will probably get more RAM. The new computers that come in Glass enclosures is totally different. The computer is liquid cooled with a RADIATOR. Thanks Gavin!