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Best Buy Alpharetta
Services Offered
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Frequently Asked Questions About Best Buy Alpharetta
How do I check product availability at the Alpharetta Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Alpharetta Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Alpharetta stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Alpharetta Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4447 reviews)
Dave S
March 25, 2026
1 out of 5
I don't write many 1 star reviews but they earned it. My son bought an SSD online and we went to pick it up . We got it out of the locker and it had been tampered with and had the wrong item in the box. We went to customer service and reported to the manager . He told me we would have to file a claim and gave me the number and was clearly not the least bit inclined to help us. I called the number and was told that someone in the store would have to help us. I took this information back to the manager and he pretended not to hear me. After a series of inappropriate questions regarding our behavior and "are we sure we didn't steal it" he grudgingly made the exchange for the item we purchased in the first place. He made it very clear he wasn't happy about this.
We will not return
Response from Best Buy
March 25, 2026
Good afternoon,
Thanks for taking the time to share your feedback with us. We understand having your son discover that the drive that he picked up wasn't the same one that he'd ordered, wouldn't be welcome, especially when the manager didn't appear to want to assist with this. We'd be happy to ensure that this is reviewed further.
Please have your son send a private message on one of our social media platforms, Facebook (https://bby.me/d1aD8W), Twitter/X (https://bby.me/385Pwk), or Instagram (https://bby.me/RaJYg0), and mention your "Google review #134693".
Azima H
March 22, 2026
5 out of 5
We bought a phone at this store. We would like to express our immense gratitude to advisor Henrique. He was incredibly helpful to us—not only with purchasing the phone but also with arranging the lease. A huge thank you to Henrique!
Ashish S
March 20, 2026
1 out of 5
Disappointing customer experience in the store. It used to be so much better.
Response from Best Buy
March 21, 2026
Hi, Ashish,
Thank you for leaving a review. We are dismayed to hear that you had a disappointing experience in our store.
Please send us a private message on social media with some more details on what went wrong. We would be happy to take a closer look and assist you on any of the following platforms: Facebook (https://bby.me/gKJfzD), Twitter/X (https://bby.me/SK2CTH), or Instagram (https://bby.me/zOc4zS).
Please mention the phrase “Google review #132920” when messaging us.
Lily B
March 19, 2026
5 out of 5
I went in today with an issue. Hunter, store manager, was extremely helpful, patient, and very kind!