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Best Buy Alpharetta
Services Offered
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Frequently Asked Questions About Best Buy Alpharetta
How do I check product availability at the Alpharetta Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Alpharetta Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Alpharetta stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Alpharetta Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4306 reviews)
Marc B
July 13, 2025
1 out of 5
I bought an Oura ring and before I bought it, I told the salesman that I was going to wait until the following week because of prime week and he told me that Best Buy would match any offer on the Oura ring. As long as it was reputable. I bought the ring and Oura had a sale while I was away and when I returned they wouldn’t honor the sale price from Ouras own website. I thought Best Buy was a reputable store. I will never buy from them again and I urge you to not believe them when they say that they will match prices. Very unethical.
Response from Best Buy
July 14, 2025
Hey there, Marc,
Thanks for reaching out and providing your feedback. We are saddened to hear that you have had a negative experience with your recent purchase and I can definitely understand your concerns surrounding this. We would love to document your experience and help any way we can. We'd love the chance to follow up on this. To continue, please send us a private message on Facebook (https://bby.me/t7vgxc), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #15146" and share your full name, email, and phone number.
Thanks,
^Jacob
Zack R
July 12, 2025
1 out of 5
I was told from BB support to purchase online if I wanted an open box item to be ready for me so I did. 2hrs later it was unavailable. After 90 minutes on the phone with support, I was told to visit in store since they could not do anything for me. Finally, the manager was unwilling and “not able” to provide any accommodation for my issue despite multiple people sharing experiences they’ve had managers work with/discount/ provide solution for them. Absolutely disgusting experience
Response from Best Buy
July 15, 2025
Hey there, Zack,
Thanks for reaching out and providing your feedback. We are saddened to hear that you have had a negative shopping experience with us and I can definitely understand your concerns surrounding this. We would love to document your experience and help any way we can. We'd love the chance to follow up on this. To continue, please send us a private message on Facebook (https://bby.me/pgkgv3), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #14917" and share your full name, email, and phone number.
All the best,
^Jacob
Pooja N
July 07, 2025
1 out of 5
Worst customer service! Went to pick up an order we placed online, not one person was ready to answer any questions. The representatives were happy to talk between themselves, laughing out loud but had no time to attend any customer.
A.R. I
July 03, 2025
5 out of 5
Great Experience at Best Buy!
I popped into Best Buy today to grab a stylus for my phone, and honestly, I was expecting to just use the app to find what I needed. It would be awesome if their app had a location tracker like Walmart's, but that's a minor point!
I spent about ten minutes wandering around, trying to find this tiny stylus in such a big store. Just as I was passing the cell phone area for the second time, an AT&T rep asked if I needed help. What a relief! I told him what I was looking for, and he immediately started leading me to it. Even though they'd just moved the styluses, he stuck with me until we found them.
Then, when I asked him whether I should get the white or rose gold one, he pointed out a pack of three different colors for just $20. That was a great suggestion! He really went above and beyond.
I tried to get his name when I left, but the Best Buy staff only knew he was an AT&T representative. So, a big thank you to that AT&T rep – your help was genuinely appreciated! As an AT&T customer, it's nice to see such great service. I'll definitely be back soon!
Best Buy - North point Location