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Best Buy Alpharetta
Services Offered
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Frequently Asked Questions About Best Buy Alpharetta
How do I check product availability at the Alpharetta Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Alpharetta Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Alpharetta stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Alpharetta Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4362 reviews)
Suleman S
September 30, 2025
5 out of 5
If you’re looking to buy a Tv, make sure to shop with Rafi. He will go out of his way to make sure you are taken care of. Thanks again for all your help!
Michael Z
September 27, 2025
2 out of 5
The "Best Buy" has become the "Worst Buy".
Bought a Google TV on August 30th at this location. Brought it back to the store on Saturday Sept 27 because the TV's key function of connecting to Google Home stopped working.
The customer service told me that Best Buy only covers 15 days for merchandise they sold. I said if I knew their policy, I’d never buy from this brand. Of course, the customer service staff couldn’t care less.
I wasted hours of time (discover and confirm the function failure) plus hundreds of dollars on this case. It brought me the memory of the Future Shop, and the Fry's electronics. Best Buy is moving fast on the same direction. Given the experience, I couldn't care less neither.
Be aware of the 15 days policy when you buy from this brand. Buy from Amazon instead, who provides more than two times coverage; or Costco, even better.
Response from Best Buy
September 27, 2025
Hi, Michael,
Though the details regarding the Best Buy Return and Exchange Promise can be found https://bby.me/83l658 and at the bottom of a customer's receipt, we understand it can be disappointing to discover that a product is outside the return period when there's an issue with a purchase. We'd be happy to see what options are available. Send a private message to Facebook (https://bby.me/6wkgta), Twitter/X (https://bby.me/by40nb), or Instagram (https://bby.me/31w3h5). Please include your name, phone number, email address, and state that this is in response to "Google Review 48761".
Rebecca K
September 26, 2025
1 out of 5
Natalie in customer service was very rude! Long story, but she should not be in customer service! The manager, Justin, came up to help me, and she challenged him on how he was processing my transaction. She should have waited until I was gone, it was very unprofessional. Justin helped me, but he wasn’t nice either! I will say the Geek Squad was excellent, but the poor score comes from customer service employees.
Response from Best Buy
September 26, 2025
Hey, Rebecca,
Thank you for leaving a review. This is far from the interaction we want our customers to have when shopping with us in store.
If you would like us to look into this closer, please send us a private message on social media. We would be happy to help you on any of the following platforms: Facebook (https://bby.me/3wfeu9), Twitter/X (https://bby.me/54koq8), or Instagram (https://bby.me/j87xqd).
Please be sure to mention the phrase “Google review #48034” when getting in touch.
James G
September 25, 2025
4 out of 5
I like this best buy, staff is more then friendly and glad to help and very welcoming. However my only complaint is the lack of alternative cell phone accessories (cases and protectors) for brands like Motorola being out on the show floor or on a rack in the cellphone section. Which is sad cuse I know they partner with at&t and that's where I have gotten my phones before.
Outside of that, pretty good best buy.